Great company in a tough industry…read more Have dealt with the owner and management team for years and have never been let down. Super responsive and very customer service oriented. They have a young crew who really understand the needs, communication level and professionalism expected by the modern sophisticated apartment owner and tenant. Highly recommended!

If I could leave a minus star I would. They might reply that we are disgruntled tenants. But that…read moreis not the case. Spiro, and the crew come across as very helpful, and friendly. But when you ask them to do repairs, and do them correctly, they don't help much. They will delay the repairs for as long as possible, and then send unqualified people to do the work. They don't care if children live in the apartment, so the need of good and speedy repair is necessary. The secretary, Kalli Grigoropoulos, who works for him is sweet, but then does not help much when you ask for it. The owner of some of the property they manage are no better. They once left a tenant with no heat during an entire winter. If you have any dealings with these people, do take notes, and record everything. Don't trust their smooth talk.

Every time I needed a little repair, or there was something to discuss, JP and the Crosstown team…read morewere quick to respond, attentive, and kind. They are a great building management company!

Crosstown does a wonderful and thorough job managing their properties. I've been with them for over…read morea year now. Everyone is very helpful and friendly! Great company for property management

I used them a few times to find good tenants and would use them again they do a great background…read morecheck

I was looking for a rental in Queens and out of the three real estate offices that I called, Sharen…read moreSamet from Carrollo was the one that helped me out. She was great! She kept in touch with me, understood my situation (kids and dog) and was able to find me what I was looking for. During my apartment search, I was able to text her the apartments that I was interested in seeing day or night. She would even text me back after office hours and she was sure to follow up with me the next business day once she was in the office. She was very attentive, always kept in touch and sympathetic to my small dog as a lot of owners didn't want pets at all! I would recommend Sharen to everybody as I had such a pleasant experience dealing with her! I would not hesitate to use her again in the future!

After viewing multiple units in Mr. Jones's portfolio and moving into our favorite, I can…read moreconfidently say he runs a tight ship, making sure both prospective and active tenant are happy with the quality and condition of their apartments. Having lived in 5 different apartments under a variety of different property managers before Mr. Jones, I can say his communication and transparency is a rarity and refreshing change in New York. The quick responsiveness to address any questions and concerns I've had has been greatly appreciated. The unit we've moved into is a true gem in Clinton Hill, with some of the best value for my rent I've come across in all my apartment hunting. If you're looking for a trustworthy landlord, while feeling confident in the apartment you'd like to move into, look no further - you've found it.

After reviewing a "blank" contact of their services, a call was scheduled. On the day of the…read morescheduled call, I was unable to reach them (kept reaching their voicemail...). After numerous attempts, I was texted, "I'll call you back as soon as I get off of the phone." That was November 1st and it is now November 3rd. Unfortunate... I am disappointed since the description of this company and their services is written so professionally, I was really hopeful they would have provided excellent service. I wish them the best of luck!

I live in a REM managed building on the UWS. My building has been managed by REM for several years…read morenow. I have found the building managers and super to be very responsive and they are quick to fix things. They have also kept the building very clean.They seem to really care about the tenants.

I've worked with a lot of property managers over the years, and I can say this team stands out!!…read moreThey're responsive, kind, and genuinely care about the people who live here. Every time I've had a question or request, it's been handled quickly and professionally -- no runaround, no attitude, just solid service. The property is always well maintained, clean, and feels safe. You can tell they take pride in their work and treat the place like they'd want to live here themselves. Special shoutout to the staff -- always friendly and helpful, whether it's a quick fix or just a smile in the hallway. Highly recommend to anyone looking for a well-managed property and a team that actually shows up for their residents!!

Alfred was incredibly dedicated, helpful, and professional. He made the whole process smooth and…read morestress free. Highly recommend!

Alfred helped us sell our co-op. He is knowledgeable, accommodating, and attentive. From the start…read moreAlfred walked us through every step and was there for any question we had. Alfred turned what can be a stressful process into a smooth one. I highly recommend considering Alfred and New York Residential for your real estate needs!

From the moment I started my search for a property in Queens, this team went above and beyond. They…read moreweren't just a property management company--they were a true partner every step of the way. From helping me assess neighborhoods to flagging red flags during walkthroughs, their guidance was invaluable. They're incredibly well-connected, which meant I had access to trusted contractors, inspectors, lenders--you name it. I never felt like I was going it alone. Every question (and I had a lot of them!) was met with patience, clarity, and real insight. Since closing, they've continued to deliver--responsive, detail-oriented, and truly invested in the long-term success of my investment. Reliable property managers are hard to find. Reliable partners are even rarer. I'm so glad I found both here. Highly, highly recommend.

Lydia has been invaluable in helping me navigate the complexities of real estate investment in NYC…read more She has remarkable insight into the different neighborhoods of NYC and also is incredibly responsive, reasonably priced and well connected.

For Mikele,Francisco and Patrick I was very pleased with…read moretheir attention and diligence. I give them 4

From the owner: Call us to get your First Month Free!!…read more Welcome to Smart Key Property Management — experts in Small & Mid Size Residential Family Home Management. We simplify ownership for landlords and ensure a seamless living experience for tenants, built on trust, reliability, and efficiency. Rental Collections & Financial Reporting Ensuring timely rent collection and transparent financial statements. Tenant Communication & Property Upkeep Maintaining open lines of communication to address tenant needs promptly, including repair and maintenance requests. Legal Compliance & Support Navigating the complexities of NYC's housing regulations to keep properties compliant.

I rarely leave reviews, but my experience with Venture NY Property Management has been deeply…read morefrustrating. I simply asked for clarification regarding newly imposed co-op insurance requirements and how the coverage thresholds were determined. Rather than receiving transparent answers or supporting documentation, I was repeatedly told the requirements were "non-negotiable," threatened with fines, and ultimately informed that management would "not engage further" because the conversation had become "repetitive." As a shareholder, asking reasonable questions about building policies, insurance requirements, and risk management should not be treated as an inconvenience. At no point was any actual explanation provided regarding whether these limits were based on insurer recommendations, legal counsel, lender requirements, claims history, or any formal analysis. Instead, responses felt dismissive, defensive, and unnecessarily combative. Professional property management should include transparency, accountability, and respectful communication with residents -- especially when imposing financial requirements and penalties. I hope ownership takes shareholder concerns more seriously moving forward and improves how management communicates with residents.

Screwed up my maintenance charges from the get-go, made multiple errors repeatedly (overcharged and…read moreclaimed my bank had rejected my last payment, which was not true), took months and multiple follow-up emails/calls to get an answer to a simple question about renovation, totally unresponsive. They're the worst. I'm seriously thinking of moving because they're so awful but I hear from friends in other co-ops that all these management agencies are terrible!