Every time I needed a little repair, or there was something to discuss, JP and the Crosstown team…read morewere quick to respond, attentive, and kind. They are a great building management company!

Crosstown does a wonderful and thorough job managing their properties. I've been with them for over…read morea year now. Everyone is very helpful and friendly! Great company for property management

If I could leave a minus star I would. They might reply that we are disgruntled tenants. But that…read moreis not the case. Spiro, and the crew come across as very helpful, and friendly. But when you ask them to do repairs, and do them correctly, they don't help much. They will delay the repairs for as long as possible, and then send unqualified people to do the work. They don't care if children live in the apartment, so the need of good and speedy repair is necessary. The secretary, Kalli Grigoropoulos, who works for him is sweet, but then does not help much when you ask for it. The owner of some of the property they manage are no better. They once left a tenant with no heat during an entire winter. If you have any dealings with these people, do take notes, and record everything. Don't trust their smooth talk.

OneVesta is an excellent property management company. The staff is friendly and helpful and all of…read morethem are a pleasure to work with. Highly recommend!

After viewing multiple units in Mr. Jones's portfolio and moving into our favorite, I can…read moreconfidently say he runs a tight ship, making sure both prospective and active tenant are happy with the quality and condition of their apartments. Having lived in 5 different apartments under a variety of different property managers before Mr. Jones, I can say his communication and transparency is a rarity and refreshing change in New York. The quick responsiveness to address any questions and concerns I've had has been greatly appreciated. The unit we've moved into is a true gem in Clinton Hill, with some of the best value for my rent I've come across in all my apartment hunting. If you're looking for a trustworthy landlord, while feeling confident in the apartment you'd like to move into, look no further - you've found it.

After reviewing a "blank" contact of their services, a call was scheduled. On the day of the…read morescheduled call, I was unable to reach them (kept reaching their voicemail...). After numerous attempts, I was texted, "I'll call you back as soon as I get off of the phone." That was November 1st and it is now November 3rd. Unfortunate... I am disappointed since the description of this company and their services is written so professionally, I was really hopeful they would have provided excellent service. I wish them the best of luck!

At one time, we received the services we pay for. For over 3 months I have had numerous requests…read morefor service due to lack of heat. I sent an email yesterday morning at 7:00 AM. It is now, the next day, 10:51 AM and NO RESPONSE. I just sent another request due to lack of heat. They knew how to raise maintenance, but, forgot how to service the shareholders. Otherwise, it is a great place to live.

Joanne from Account receivable is terrible. She doesn't do her job and is very disrespectful for…read morenot replying to messages. Grow up and do your job instead of taking anything personal. Just because you dislike someone it doesn't give you the right to not do your job as you are supposed to. You are relying on account receivable for your paycheck. Grow up !

Reviewing a management company is a bit like evaluating a car dealership, there is a tainted…read moreindustry presumption they are all deceitful, so you are wary to believe or trust them, or rely upon the truthfulness of online commentary and referrals. So, it is important to acknowledge and appreciate exceptions of excellent service and reliability; praising individuals who show competency and pride in their job duties, along with respect, courtesy, and value in their interactions. VNYPM has proven themselves to be this anomaly, deviating from low expectations by restoring confidence and care, rather than sustaining doubt and apathy. As a shareholder for nearly 20 years, in a Pre-War Queens Co-op building, my comparative observations about the detached, duplicitous, ineffective multiple management companies, and unqualified absent Supers I have had the misfortune to witness; have been transformed by Anes with his conscientious responsive team. Especially outstanding, Amy with her diligence, kindness, and delightful sense of humor; and, Izeta with her empathy, flexibility, and trustworthiness. Anes, one of the owners, is accessible via email or phone, and has responded promptly with genuine concern and diplomacy to any urgent matter I have had, particularly health related required accommodations. Thanks to Anes employing Neoly, we finally have a professionally skilled, and dependable live-in Super, who is attentive, friendly, and hard-working. When VNYPM was hired several years ago by our newly elected board, they took over a huge mess; from financial debt and instability, to prior mismanagement negligence, a mendacious incapable Super arduous to fire, and many complicated major repair and maintenance issues. Throw in a pandemic, which created complex and combative lockdown and safety issues to navigate, and additional financial strain on the residents and building. Because of the smart guidance and leadership of VNYPM, and their recommendations and partnership to the Board, it is really remarkable we are now in the best financial shape this building has ever been in, with visible improvements of a modernized elevator, and demolition and installation of tiled stones to our expansive exterior entrance. Looking forward to seeing the interior painting started, and floor cleaning finished, which will make all the difference to re-establish its faded glory, Every building's situation and priorities are different, but they all have the same management needs for dedication, responsibility, accountability, consistency, transparency, prompt honest communication, and decisive action. Management companies are being hired for their expertise, but, let's not forget they work for us, even though they are managing us! VNYPM shows an understanding of this reciprocal relationship, and how properly servicing these demands guarantees mutual success and stability for them, and our residential buildings. VNYPM is receptive to suggestions to what they could do differently or better so they can continue to grow and learn, efficiently problem-solve, and provide the highest client satisfaction. This open readiness to listen, is a significant distinction for me. I applaud VNYPM's willingness to think outside the box, and knowing when to compromise wisely. They offer creative innovative solutions, using only limited available resources, that realize the individualized vision for each building. This makes them uniquely qualified in my estimation, as they are both frugal, and inventive. Hope my positive review provides clarity in your consideration of VNYPM to manage your property. Professor J.

I rarely leave reviews, but my experience with Venture NY Property Management has been deeply…read morefrustrating. I simply asked for clarification regarding newly imposed co-op insurance requirements and how the coverage thresholds were determined. Rather than receiving transparent answers or supporting documentation, I was repeatedly told the requirements were "non-negotiable," threatened with fines, and ultimately informed that management would "not engage further" because the conversation had become "repetitive." As a shareholder, asking reasonable questions about building policies, insurance requirements, and risk management should not be treated as an inconvenience. At no point was any actual explanation provided regarding whether these limits were based on insurer recommendations, legal counsel, lender requirements, claims history, or any formal analysis. Instead, responses felt dismissive, defensive, and unnecessarily combative. Professional property management should include transparency, accountability, and respectful communication with residents -- especially when imposing financial requirements and penalties. I hope ownership takes shareholder concerns more seriously moving forward and improves how management communicates with residents.

I've worked with a lot of property managers over the years, and I can say this team stands out!!…read moreThey're responsive, kind, and genuinely care about the people who live here. Every time I've had a question or request, it's been handled quickly and professionally -- no runaround, no attitude, just solid service. The property is always well maintained, clean, and feels safe. You can tell they take pride in their work and treat the place like they'd want to live here themselves. Special shoutout to the staff -- always friendly and helpful, whether it's a quick fix or just a smile in the hallway. Highly recommend to anyone looking for a well-managed property and a team that actually shows up for their residents!!

I have been waiting for the refund of my balance since when I sold my co-op apartment in August,…read more2025. In a phone call REM, staff even acknowledged that I had that balance of over $1,100.00! REM is till holding my money! J. W. 3/3/25

Stayed at 4430 Douglaston Pkwy. Had a great experience with the building and the landlords. Very…read morehelpful

Don't move here -- Belshire Manor (both buildings and pool in this complex) are run by Ciampa…read moreOrganization Management. On top of everything below, the building also has an ongoing roach problem, and the laundry facility is far too small for the number of tenants -- it's almost never available when you actually need it. I lived at a Ciampa Management property (Belshire Manor) for several years. Maintenance staff were responsive early on, but that changed over time, and management itself was consistently terrible throughout. The apartment was in poor condition when I moved in -- it looked like nothing had been maintained in years aside from a coat of paint. Within the first few months I had to report rusted, damaged, or moldy appliances, and inconsistent heat in cold weather (at times far below legal temperature). Several of these were eventually addressed, but only after repeated follow-up, and some things were never fully resolved (more on this below). Smaller issues (loose tile, flooring issues, fixtures falling off the wall) I ended up fixing or managing myself rather than dealing with the maintenance process. A recurring water leak from the ceiling began early in my tenancy and was never permanently fixed -- it continued on and off for years. Each time it happened, someone would patch the immediate issue rather than address the underlying cause, and it would recur again with the next heavy rain. By the later years, when I continued to report the same leak, I was met with hostility instead of help -- raised voices and comments dismissing the complaint because I'd be moving out anyway, rather than any actual effort to fix the problem. I also heard from another tenant about a similar leak that reportedly caused their ceiling to collapse, which apparently led to them moving out and pursuing the matter in court. I can't speak to the details firsthand, but it lines up with how persistent and unresolved these leak issues were across the building. Communication was also a persistent problem. The maintenance staff sent to handle repairs didn't speak English at all, which made it very difficult to explain issues or confirm what work had actually been done. I stayed longer than I probably should have -- life circumstances made moving difficult at the time -- but once I finally left, I never looked back. When I moved out, a portion of my security deposit was withheld under a vague description of "repairs and cleaning." If anything, they owe me for years of water damage and stress, not the other way around. When issues are this constant, it's easy to lose track. If you do decide to rent here anyway, save every single email and text, no matter how minor the issue seems, because you will need it later.

This was my first time purchasing a home, everyone said it was going to be a hectic process…read more However, the professionalism of the management company, especially transfer agent Donna and all her hard work, had made all the difference. I was preparing my own application and was trying to complete it as soon as possible. Donna responded to my numerous emails clearly and concisely with lightning fast speed. With her help, I was able to submit an accurate expedited application right after the initial contract. I was very impressed by how efficiently Donna and the board reviewed my candidacy, and when something unexpected came up, they were incredibly understanding. Words cannot describe how much appreciate everything they've done to help me through a very stressful time, and accomplish something that everyone else thought was impossible in the time frame that I was given. The application itself was very rigorous (although I don't really have a basis for comparison), but I actually like that because it meant that I was applying to be part of a financially sound community that will be stable for years to come. It was an absolute pleasure to work with this management company, and I would love to work with them again. Best of luck!

Valery is always lovely, helpful, and answers my questions immediately. Always a pleasure to work…read morewith!