Can't say enough good things about this team! Susan was amazing, best in town. Want peace of mind that you are working with the best when buying or selling your home? Look no further. I worked with Susan to buy my first home and cannot recommend her enough. The best. read more

I must admit I was surprised to see a response to my review from 2 years ago pop up on my account. Nonetheless, I can certainly address the points that were raised in the response: 1. As stated in my original review, we arrived at the location, waited for a half hour, and WE REACHED OUT TO SUSAN to get the news that she would not be showing up due to her working on paperwork related to another client of hers. If Susan did indeed do the right thing and reach out to notify that she would be postponing the appointment ahead of time, a simple screenshot of an outgoing call record made prior to the appointment time would clear the controversy. 2. I'm not sure why there was an assumption made that there was no interest in the house when the client put up with three days of unprofessional scheduling changes from Susan and STILL came across town to see the house. The house they ended up renting was the same type of house, square footage, in the same Sienna Planation location, for a few hundred $$ less a month. 3. Regarding the "false statement" correction, I already mentioned in my review that what i wrote about the selling history was based on what I saw online. I'm not here to make false allegations, but to share my experience and observations made. After those series of events occurred, I searched online, and that was what I found in the history section of the house listing page. 4. I'm not sure why Susan believes she was "attacked online" and that I left a "scathing review". My review was factual and chronologically laid out the events that occurred during our interactions. I even stated that it seemed she had multiple positive reviews and perhaps she had a bad week. If that isn't a fair review, I'm not sure what is. In over 200 reviews on Yelp, I have only given 3 single star reviews. I can't write a review based on what your prior history with other clients are. I can only write about my experience and observations. This is, after all, the point of having reviews online; so that potential clients can see that out of X number of reviews, so many were good ones and so many were not so good, and they can look into the positives and negatives as they wish and make a judgement call. I do believe in honesty though. In my review, as I mentioned, I stuck to the facts, and separated my emotions and opinions as much as possible. Susan's rebuttal has quite a few holes, including her statement about having only received one 1-star review in 23 years. The review that was posted on yelp 1 month prior to mine was a 1-star review, so there's that. In most lines of work, this conduct and performance would result in significant repercussions. Luckily, in the real estate world, you can just shrug it off as a bad experience and move on to the next client, as if nothing happened. It would have been nice if she owned up, apologized and learned from her mistakes, rather than respond with lies and excuses. As the old saying goes, "Amateurs blame others. Professionals accept responsibility." read more

We used Susan Brock to both sell our house and purchase our dream home to move into. We selected her as our realtor based on the advice of numerous friends in the community and we are so glad we did! She was a pleasure to work with and always responded quickly to questions/concerns throughout the process. She has strong partnerships in the community, which results in a team of professionals to help with the process. Two years later, Susan continues to be supportive any time I contact her for advice or recommendations involving our home, which speaks volumes of her character. Thanks so much Susan!! read more

Susan Brock May have 5 stars in Houston but I give her Zero stars in Dallas. She made an appointment to view our property in Prosper Texas today 3:30pm - 4:30 pm. Never showed up with her clients and did not even have the decency or professionalism to cancel the appointment. read more

When we decided to put our house up on the market we met with multiple realtors. After meeting with Susan, it was cristal clear that we were going to go with her. We know that buying/selling a house is "just a transaction".. But Susan completely understands the human element and she works with her client's best interest in mind no doubt. The listing price that she recommended was PERFECT and the pictures that her photographer took were AMAZING. As a result, the house sold way faster than we would have ever imagined! Thanks Susan for everything that you do! read more

Susan was very helpful throughout the process of purchasing our new house. She was very timely and professional in her responses to our questions regarding the process of closing. If she didn't have the answer to one of our questions regarding the house, she was quick to reach out to sellers and obtain info to better guide us. On a personal note, it was nice to see that she's so involved in the community. She really cares and it shows. read more

Susan has been a community leader for years! She helped the SW Houston community after flooding and is always a resource. When I was ready to purchase my first home at 23 years old, I knew I had to have her as my agent. She was very helpful throughout the process and almost 2 years later, she still represents me! She is always there when I have questions about being a homeowner such as property taxes and exemptions. She even got me a thoughtful closing gift for my house, personalized with a quote that is meaningful to me. Definitely recommend her! read more

If you're looking for a knowledgeable, dedicated, and energetic realtor, look no further than Susan Brock and Brock and Foster Realty. We have been working with Susan for more than five years and she has become an invaluable resource for everything real estate. She not only helped us buy our first home, but she's helped us find contractors for renovations, advised us on insurance, and helped us prepare for our first property tax protest. We are currently planning for our next move and she's been by our side every step of the way. I cannot recommend Susan highly enough. read more

Susan has been our realtor for multiple moves. Her professionalism, detail oriented approach, and candid advice/feedback have led to a truly top-notch experience. Even when we weren't in the market for a home, Susan went out of her way to ensure we were satisfied with our home ownership experience, and was very helpful in connecting us with professionals when we needed work done to our home. Susan personifies "going above and beyond", and has truly worked to earn, and continue earning, our business ever since we first met with her. We could not more highly recommend her read more

Susan did an amazing job helping us navigate the process of selling our old home and buying our new home! She is incredibly detail-oriented, honest, and experienced! We have recommended her to friends and family, who have all had wonderful experiences with her. 10 out of 10! read more

Susan has helped my wife and I with multiple real estate transactions. Not only for us, but for several of our friends and family. She just helped us close on a real estate deal today. The whole thing was kind of a mess because it had estate issues, but Susan handled it like a champ! Susan is now helping us with two more estate deals currently and she has also been able to find us an amazing lender for our new home. Susan brings so much to the table as a real estate agent that I've never seen before. And yes, I've worked with other realtors before. Thanks again for all you do for not only us, but for our friends and family as well Susan! read more

Susan is great! Very responsive and helpful! Couldn't have asked for a better realtor!

Susan was recommended by word of mouth from a colleague, and we considered ourselves so lucky to be within her sphere when searching for a home. She has been a resource well beyond the sale. From the very beginning of our search, she was watching to understand our interests, comments, etc and she tailored her suggestions to match. When we did find a home, she was direct with understanding every element, and "held our hands" the entire way, through all of the parts that we had never experienced. She has such thorough knowledge of home ownership in general, and had great comments on many aspects that we had never considered. Well beyond the sale, she has always been our resource for contractor recommendations. She is THE expert, and additionally connects on a personal level as well. It inspires such confidence to work with a professional who is handling the business first, with no nonsense, but is always there for the personal as well. The best. read more