I had an outstanding experience with the service department. Although a few unexpected issues came…read moreup while my vehicle was being serviced, they went above and beyond to make sure I was completely satisfied. The service manager, Dereck, kept in touch with updates when they were available. Everyone I interacted with was friendly, professional, and genuinely kind. The service area was clean and well organized. When my Cadillac was returned to me, it was in excellent condition. I truly appreciate the exceptional customer service and dedication to doing things right. They turned a challenging situation into a positive experience. I highly recommend Cadillac of Novi service department. A class act!

AMAZING place with wonderful staff! Everyone was so incredibly friendly and helpful. Very fast…read moreservice and they did an excellent job. I definitely recommend them even if you don't have a Cadillac!