Worse experience ever by a used car dealer. Purchased a 2010…read moreChevy Traverse and the engine blew within 20 days. What was to be a gift for my daughter turned into a disaster. Owner refused to take the car back, wouldn't make an exchange on the car. Left me high and dry. Richard only cares about himself and profits for his C grade D dealership. Would not recommend buying any cars from this LOT. This business is not built upon honesty and integrity. Reporting them to the better business bureau.

Richard and his sister was an absolute joy to meet. Beautiful down to earth people, who gave me and…read moremy wife a great deal on a van and took care of us like we were part of their family. I am definately going back for another purchase . Keep up the good work Maria!!!!!

Great trustworthy service. Thanks Pops and crew. They always take good care of me. They take Snap…read morefinancing.

Staff is very friendly and courteous. Owner over charges and takes advantage of loyal customers!…read moreI've taken several different vehicles there and repairs where never done right the 1st time. In my most recent visit THE OWNER wanted to make me pay for a faulty repair/ inaccurate diagnosis! Very poor customer service! Ill never go back despite how friendly thw other staff is! Former Customer

One of the best dealership experiences I've had. The staff were friendly, patient and respectful…read more Everything was explained clearly, and they worked hard to get me approved quickly. The vehicle was clean, reliable, and great price. Highly recommend and I'll absolutely be returning in the future.

This place rocks! My wife and I wanted a Jeep. We went to COC and were greeted by Gary. From the…read morestart Gary was great. He helped us find our dream Jeep Rubicon we nicknamed Rubi. Everything went smooth as silk. Gary made sure all our questions were answered and did so happily as if we were family. He got us expensive hand picked seat covers that my wife adores. He brought us back in 3 days later, because our jeep was used with a couple paint chips, and had the chips repainted like new. One of the door lock mechanisms came loose and he fixed and replaced the part immediately. Not too often can you find a car dealership that prides itself on integrity, but we found ourselves one at COC. Thanks City of Cars, and thank you again Gary. You made a tough chore bareable and enjoyable. We love our Jeep.

I haven't had the chance to experience buying a car from City of Cars due to their dishonest and…read moreincompetent trade-in process. The 2023 QX60 they had for sale was still undergoing detailing when I was sent to the buying center for my trade-in appraisal. Prior to visiting the center, I stopped by INFINITI of Troy and had a "perfect" inspection of my old QX70, with no issues identified. I also uploaded detailed information, along with photos, to the City of Cars website for appraisal and received an official email with estimates ranging from $8,307 (needs work) to $9,208 (average) and $10,110 (excellent). A week before, I had received a written offer for my QX70 from another INFINITI dealership for $8,460. However, when City of Cars took my car for a test drive and confirmed its excellent condition, I was shocked and disappointed by their lowball offer of only $6,000. They attempted to play the "today only" offer of $6,500, but I quickly realized I was dealing with crooks. I then drove 30 miles northeast and not only purchased a gorgeous 2023 QX60 for a very competitive price--about $2,000 less than what was advertised by City of Cars--but also received $9,400 for my trade-in. My strong advice is to stay away from this dealership and do some shopping around with more honest and competitive options.

Bob and Ami were super friendly , authentic and easy too work with and got us the truck we've…read morewanted , highly recommend this dealership too anyone !

Bob and Ami - old school, honest, super friendly people to deal with. Their inventory is honestly…read moredescribed and priced fairly. Very responsive to questions, requests or concerns if you're making a purchase from an on-line source. I flew about 800 miles to make a purchase and they made sure that all my concerns were taken care of before I made the commitment. I've had lots of experiences making used vehicle purchases across the US in 20+ years, but this was the best experience by far. Give them a shot!

Sam best salesman got me what I wanted for the price that I was ok with & helped my sister alsoread more

My review of Crest Ford and my buying experience one month into ownership…read more On November 14th, I purchased a certified pre-owned 2019 Ram 1500 with 55,168 miles, which was advertised as being covered by their Ford Blue Advantage 3 month/4,000 mile warranty. The truck was priced reasonably, and at first the buying process seemed straightforward. I genuinely felt like I was in good hands- unfortunately, that turned out not to be the case. Here's why: 1) They refused to negotiate on price at all, not even slightly, but I still decided to move forward. When submitting my credit application, I clearly told Lee Samaha over the phone not to run my credit more than once and only with a bank they were confident would give me a solid rate. Despite this, they ran my credit three separate times, resulting in three hard inquiries on my credit report. My request was COMPLETELY ignored. Had I known this would happen, I would've gone straight to my credit union and handled financing myself. 2) The finance manager, Tim Rotarius, initially told me the interest rate the bank approved me for, and I agreed to it. However, when we were signing paperwork, he sneakingly increased the rate by 0.25%. At first I thought it was a mistake- until I saw the final documents reflected the higher rate. I immediately called him out and made him change it back. He tried to brush it off as an "accident," but I wasn't buying it. We ALLLL know dealerships receive kickbacks for marking up interest rates, so it was obvious what was happening. 3) 19!!!!!!! days after purchase, on December 2nd, the truck left me stranded and had to be towed to a Ram dealership. I was without a vehicle for an entire week while they diagnosed the issue. The problem ended up being a bad starter. Despite the starter being a covered component under the CPO warranty, the warranty company has given me the runaround. I had to pay $770 out of pocket, and now I'm being told reimbursement could take up to eight weeks. I hadn't even made my first car payment yet and was already forced to shell out $700 for repairs. Meanwhile, Crest wouldn't negotiate even a dollar off the purchase price- Petty, to say the least. I purchase a newer pre-owned vehicle roughly every two years. Needless to say, I will never return to Crest Ford or any Crest Automotive Group dealership again.

Made the mistake of trusting reviews, and it cost me over $2,000.00. Helped a friend get into a…read morevehicle and 8 days later the rear differential blew out. For those that don't know, its a 2000/3000 repair. The repair shop that was QUALIFIED to complete the repair said, "If anyone looked underneath this vehicle they would have seen the leak. Get ready to pay for unforeseen repairs, or BRING AN ACTUAL MECHANIC....They have zero integrity and prey on low income / bad credit. This is a direct quote after giving them an opportunity to do the right thing and meet me half way. An "AS IS" sale means that the buyer accepts the vehicle in its existing condition, with all its current faults, whether known or unknown at the time of purchase. This provision releases the seller from any responsibility for repairs or issues that may arise after the sale, as no express or implied warranties are provided. Tow                     $142.14 Rear Diff Part             $1,218.00 Labor / Ring and Pinion     $798.25 TOTAL                   $2,158.39

If they had horses available then that would be their only reliable transportation. Please have a…read moremechanic with you if you go near this establishment. Sold as-is. As in we have not looked closer than 100 yards at the vehicle your buying.

Chris was great! I love my new car! I would use him in the future! Definitely recommend him to…read moreeveryone!!