We can't say enough about our very positive experience with Rainbow Upholstery in Wake Forest…read more From the moment we met Chuck, we were so impressed with his professionalism, kindness, and personality. We had a small repair job on a dining room chair leg which he fixed quickly and at a reasonable price. We were so impressed, we had him redo our screened porch outdoor cushions with both foam and material. Did a great job, helped with material choice, and we love it. You will not go wrong using Rainbow Upholstery!! //The Edwards-Wake Forest

If I could give Chuck and his team at Rainbow Upholstery more than five stars, I would! They did…read morean absolutely BREATHTAKING job reupholstering my grandparents dining room chairs from the 1930s. I knew they would be beautifully done, but I had no idea just how absolutely perfect they would turn out. The fabric had a pattern on it that they made sure is placed exactly identical on every seat. Chuck is so lovely and made this process absolutely effortless. I had no anxiety, I knew they would do a beautiful job, but WOW. Thank you so much!

I have been going here for years and recently gave Melanie a bench cushion and bought my fabric for…read moreit at her lovely store. Great work as always. Melanie...i sent you a text... please text back. Hope you are well.

Reupholstered some counter stools, hood fabric selection, good work in the chairs and reasonable…read moreprice. Thanks!

We were more than pleased with the cushions we had reupholstered. They were more comfortable than…read morethe originals, and the color was perfect. The workmanship was fabulous. It looks like brand new furniture! The price was more reasonable than buying from the place we bought the wicker set from originally. We highly recommend J's Upholstery.

I couldn't be happier with the quality of work and service! I don't know why we waited so long to…read morehave a custom window seat cushion made. Jim's passion for his art shows through in his work. He suggested if enough fabric was left after the cushion was made that he also make a large bolster pillow. I took Jim's advice and am happy I did. The cushion and bolster soften up the entire room and bring it together. He is friendly, professional and a joy to work with. I will be recommending him without hesitation. If you are looking for custom upholstery don't look any further!

Unresponsive despite several messages I find this a problem with other similar servicesread more

Well I really tried to give them our business. Maybe they don't exist anymore…read more.. Filled in the web form with our needs two weeks ago. Nothing. Called. Nobody picks up but got an automatic message to send a text with a picture of our item. Sent text 2 days ago. Nothing. Disappointing.

TAKE MY ADVICE AND DON'T USE THIS VENDOR. THE QUALITY OF THE WORK WAS AWFUL AND THEY ARE DISHONEST…read more I took them to small claims court and the judge ordered them to pay me $500. They didn't pay and are now in violation of a court order. I brought in three upholstered chairs and a sofa to be recovered, based on a referral and Yelp. One of the chairs was returned and curved piece of wood that formed the leg and the chair fell off the first time I tried to pick it up to move it. The the cover for the back was crooked and Raphael said he didn't know how to fix it. I got out some pins and showed him how it could be done. He took it to fix it and I haven't seen it since. The fabric around that arm was puckered, but he used so much glue to reattach it I'm afraid the if I try to have the wood removed it will destroy the chair. I had 2 other upholstered chairs. First the back covers were to small, then they were too big, then they were different lengths. The biggest problem was the sofa. Thsere were numerous problems. Every time I pointed out a problem Rafael would say, "That's a problem and it should be fixed." The cushions hung out 4" beyond the frame and beige zippers were used with dark grey fabric. He explained that the overhand happened because the stuffing should have been replaced. I told him that since I'm not a professional, I took his word for what was causing the problem. I asked why the people working on the piece hadn't told me about this problem, because if they had I would have immediately authorized them to replace the foam. He said some of the people who do the work are better than others, and my work had been done by the less competent people. I asked if he could have the better qualified people redo the work. He said this was not possible because the more competent people wouldn't work on jobs that other people had not done properly. I asked if this meant that the furniture would be given back to the people who had already worked on my furniture, and he said, "yes". I then asked why they would do a better job this time and he had no answer. It didn't make sense to me that if the people who had messed up the job originally would magically do a better job now. No answer. During this period, I had numerous conversations with his customer service person. Almost every time I called her, she told me that she understood my problem but couldn't reach the boss who would make the decision. She also told me that I was a patient, reasonable person and she was sorry she couldn't help me better. Eventually, in November, the customer service person told me that the boss had agreed that he pay for me to have the piece recovered some place else. At this point I had to buy new fabric and find another company to do the work. Once the work was complete, I submitted copies of the invoices for the fabric and the work and followed up with 2 calls last week. NO RESPONSE. By the dates on the emails, you can see this continued for over 5 months. I AM TRYING TO TAKE THEM TO SMALL CLAIMS COURT, BUT THEY ARE IGNORING SUBPOENAS. I AM OUT AMOST $3,000.

AFC Upholstery was the worst decorating experience I've ever had, and I'm an old hat at this! On…read moreJanuary 29th, I brought in two couch seat cushions I wanted to be copied and five pillows. I wanted to have my beach cottage ready for the summer. I was told it would be 4 - 6 weeks. I called weekly after that. Excuse after excuse. I also brought in an authentic mid- centry setee on February 4th. Again I was told it would be 4 - 6 weeks. This week, I picked up both on October 4th. I was working with Tom. He has now retired, my guess, after all his screwups. Once I picked up my orders, Cindy was now in charge and could find my settee and fabric. That took another couple of weeks. I had to send pictures. Cindy didn't want to attach blame, but I was totally screwed. Not only did I call, but I also went in. Tom would tell me I was next. I asked Cindy was the only January or February order, and she said I was by far the last one received. I'm a nice person. I keep playing over and over again what I did to piss Tom off. Then I realized it was b/c I WAS nice, and he could get away with me. I didn't want to be firm for fear they would screw me over. Who knew, being nice did exactly what I was trying to avoid! Maybe it will be better with Cindy, but I have no intention of giving them any more of my business!

I brought a piece of furniture with incredible sentimental value to Chris and Regina, and it was…read moretreated with nothing but respect the entire time. First off, the chair was picked up and handled extremely well by their staff. Chris did let me know that there would be a charge, but was extremely reasonable about it. They worked with me to confirm that the fabric that I picked was good for its use, and confirmed my timeline so they could wait and place my fabric order alongside a larger order to save me some money. (Which they did!) Chris called every time there was an issue, or even something he recommended but wasn't absolutely necessary - just to ensure I got exactly what I wanted. They even saved the old fabric and made a pillow for me, not a lot of places I called would do that. In the end, my chair (and the pillow) turned out better than I could have ever hoped. The foam and springs have been fixed, and the legs have been given new life. The upholstery itself is incredible. The seams and finishes are so well done, I'm amazed. I'd go back in a heartbeat.

Outstanding, professional customer service. Impeccable workmanship. I had an old chair…read morerefurbished and the seat cushion restored and upholstered. I highly recommend their services.

Treva and Joe Patterson's little boutique business of caning and rushing antique chairs. I don't…read moreknow how many folks still know this skill, and will practice them for a cost that makes sense to pay versus buying new. So if - like us - the only thing preventing your guests from falling through your dining room chairs is a padded cushion, call Treva and Joe and run those lovelies on over. They'll fit you in their schedule and you'll be very happy that a true old world craftsman lives right here in Raleigh. Quality: EXCELLENT. Cost: Very reasonable. Turnaround Time: Very reasonable. People: As you might imagine, very reasonable.