*** updated review ***…read more As I mentioned before, my company was curious about switching over to a different commercial insurance broker. While the transition did not work out for a few different reasons (we received this bummer news yesterday 1.7.2025), I would still recommend this husband-wife duo for other insurance needs. This is one of the few insurance agencies in town that answers phones and emails in an extremely, pleasingly timely manner. Thanks, Rachael, for your time and service. Hope the new office is working great.

What has happened to this place?…read more When I lived in Hobbs, I came here several times over the years, mainly for the purpose of buying and/or selling property in the area. On several occasions, I worked with Danella. On at least two occasions, she signed papers with me in person. She is still there (at least as of July 2014), but the rest of the staff has changed. So this last experience with E&W overall wasn't that great. Why? Their customer service and communication skills. During the months of May and June of 2014, I was in the process of closing on a house that I was selling in Hobbs. E&W sent me very important paperwork via USPS, but they did not bother obtaining an updated mailing address from my realtor, sent the packet to an old address with the street name misspelled--further delaying the mail service. It was postmarked May 22, 2014 & I finally received the forwarded mail on June 7, 2014. Luckily my realtor clarified that they shouldn't need any additional paperwork - as alluded to within the packet - but I wanted a direct answer from E&W anyway so I called them that following Monday (June 9th). Never once did I get transferred to Danella via phone, though. I should have asked to speak to her, but the woman is literally always piled up with paperwork - so much that she probably wouldn't have gotten to my call right away. Instead, I spoke to the seemingly young lady who prepared the paperwork in my packet. I nicely and tactfully explained to her that all of the business on my end was being conducted long-distance - in California - and that I already gave them (E&W) not to mention my realtor my newest mailing address. She didn't even apologize, but matter-of-factly asked for my "new" address and said "okay, I'll make the changes to your address." So then I asked specific questions about the items that they needed in the packet. She, of course, didn't have an answer for me and did not offer to transfer me or get back with me later that day. That is NOT the type of service I have received in the past. Very disappointing and unprofessional. I ended up with more questions a few weeks later (after the closing documents had been signed). I'm pretty sure I spoke to the same girl, but she didn't state her name when she answered. Maybe she memorized my number... Again, very disappointing and unprofessional service in response to my questions. At one point, Danella herself even emailed me. I should have stated within the email "Will you please reply back?" or something to that effect. I thought for sure she was going to, but never did. I don't appreciate their lack of communication with such important information and time-sensitive documents. This whole experience made me think that they aren't communicating very well with realtors in the area either. If E&W was accredited with the BBB, you can bet that I would have already filed a complaint. Again, what happened to this place? Was my experience alone just a fluke? One final thing... E&W allowed the buyers of our home/property to sign their name where my husband & I were supposed to sign. It was probably an honest mistake, but when it comes to legal documents, contracts, & agreements we don't half-do anything. This is, to my knowledge, the only title & abstract company in Hobbs, America. Review #254

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