My dad loved this place in particular. He had just ordered and paid for new glasses. And then…read moresuddenly and unexpectedly passed away. I called to see if I could cancel the order and get a refund and they were so kind and easy to work with. My whole family now comes here and we are all very happy with the care and service. Thank you for showing us kindness during such a difficult time in our lives!

My entire family goes to Vision Source and we couldn't be happier with the service we receive…read morethere. Where they really wowed us was when we took our 2 year old to get her eyes checked. Our child is an extremely strong willed child that doesn't trust strangers easily. Dr. Barnes was a magician with our daughter and was able to do a complete eye exam without having to dialate her eyes. It was truly amazing to see. A full exam and not traumatic at all. I would recommend anyone with kids to go see him.

I was looking forward to this exam, I really needed it since my prescription was expired. I'm a new…read morepatient so I got there early to fill out paperwork, the staff is very courteous and helpful, I went through the exam with the doctor and everything was going well. Unfortunately at the end of this visit I was informed that they wouldn't honor certain things on my Insurance, they said because of contracts they had with my insurance, I would have liked them to communicate these important details before my exam.

The Dr. is excellent. Quality of lenses terrible! I went through 5 different pairs of lenses,…read morethey kept cracking and divots were happening inside the glass. They replaced them 4 times, the 5th time I ask for my money back, now I can't even get a call back. Will not go back and neither will any of my family members!

Great people broke my frames they replaced lenses and frames no charge thanks to the Jones Family…read moreEyecare

There are few times in life when an Eyecare Center saves your life - but these guys did! Annette,…read moreDarlene... they are wonderful people who helped me out last minute when I ran out of contacts before I left the country the following day. They were efficient, so friendly and extremely helpful! GO DO BUSINESS WITH THEM. You won't regret it.

My family has been seeing Dr. Storrs since we moved to town five+ years ago and would recommend her…read morehighly. She is very personable, friendly and professional. She explains what she is doing and always takes time to answer our questions thoroughly. It's a bonus that she has an office in both Ellensburg and Cle Elum.

I'm a traveling salesman from Oregon doing business in Ellensburg and my glasses needed TLC. It's…read moreFriday afternoon and I stopped in Valley Vision desperately looking for HELP!! They graciously sat me down and promptly took care of my situation. Even though I purchased my glasses elsewhere they took care of the problem and had me on my way swiftly! If you are in need of an ethical and helpful staff I can't recommend this business more fervently!! 7 out of 5 stars!!! Thank you soo very much Kaitlyn!!

after paying in full on my appointment day for my safety glasses, two week later when I went to get…read morethem they held my glasses hostage until I paid an additional 60.00 fee for beveling the lens's to fit in the frames that they said would work for my perception.

My husband and I have been going to Dr Nathan Scott for several years now sinve weve become…read morepermanent residents in Chelan, WA. I really appreciate the attention to detail he provides. He discovered a medication related maculopothy which allowed me to immediately discontinue the medication and arrest the damage. Thank you Dr Scott and your wonderful staff for attiention to detail and taking such good care of the both of us all the years! Julie B.

Gave glowing review a month-ish ago... since then... nothing nice.. The staff is still nice…read moreenough... my reading glasses came in and oh my heck ... not even close!! Hurt my eyes!!! Ordered sunglasses as well -- those are ok... had an appt scheduled to return as the Dr ran out of time... but made one a week earlier to correct these lenses... he canceled that one... arrived today ( a 1 hour trip each way) only to be told after an hour wait he would not be able to see me!!!!! He knows I am moving so apparently he doesn't want to waste time on me!!! I am demanding a refund on the computer glasses!!! Do not use this optometrist!!!! Save yourself time!!!!

First off, I had to go to this vision center because it was the only one that took my insurance…read more With that being said I"m new to the town and I'm unaware of this vision center until today. When I stepped into the office the receptionist was happy and cheerful. I arrived 15 minutes early and didn't wait long, which is a plus. The assistant who was helping me didn't introduce herself and walked really fast down the corridor. While I was trying to get my bearing and my items. She was pretty rude and didn't seem genuine at all. She didn't ask me about the weather or nothing. She didn't seem interested in me. The doctor (Dr. Watson) introduced himself and shook my hand, better, but he didn't spend much time with me and I had to tell him things. He didn't ask me questions directly. I would also add that my eyes were dilated and I was never told how long they would dilated for. I was then passed onto another associate, I told her I wanted to look at frames but she followed me around. And was a very pushy sales person. My husband showed up and even got annoyed with her when she tried to sell me Crizal coating that I didn't want. Her professionalism wasn't there at all. I did buy a pair of glasses partly because I loved the style and I can't find Kate Spade glasses anywhere. I would have not given them any business had I been able to find this glasses elsewhere with my insurance. I'm writing this review while my eyes are still dilated. I had wanted to talk to my husband about whether we wanted to pay in full or half and she just stayed there I had hoped she would have left and let us discuss it in private. I don't plan on returning again. I would rather go outside Ellensburg to find a better service.

Boys Smith vision just hung up on me. It seems that they cannot coordinate with Valley Vision to…read moreget my records sent there. I switched to Valley Vision when The people at Boys Smith got perturbed with me about getting my glasses online. The gave me a prescription labeled "Computer" that was actually for reading. They blamed the online company of course but the glasses were made right to the prescription. After subtracting the "ADDER " I resent for glasses and they were fine. Because they were rude and borderline nasty, I switched to Valley Vision. Now I have a serious eye problem and the records from Boys Smith could aid the Valley Vision doctor, but there seems to be problems forwarding the records. When I asked her to coordinate with Valley Vision she refused. When I attempted to rehash my past troubles with Boys Smith, she hung up. If this nonsense continues I will hire an attorney.