I'm a traveling salesman from Oregon doing business in Ellensburg and my glasses needed TLC. It's Friday afternoon and I stopped in Valley Vision desperately looking for HELP!! They graciously sat me down and promptly took care of my situation. Even though I purchased my glasses elsewhere they took care of the problem and had me on my way swiftly! If you are in need of an ethical and helpful staff I can't recommend this business more fervently!! 7 out of 5 stars!!! Thank you soo very much Kaitlyn!! read more

after paying in full on my appointment day for my safety glasses, two week later when I went to get them they held my glasses hostage until I paid an additional 60.00 fee for beveling the lens's to fit in the frames that they said would work for my perception. read more

Dr Parker Faith has been my eye doctor for years now. Having sustained a traumatic brain injury, with eye problems, he's been so thorough and gentle with explanations and treatment options. His bedside manner has been amazing addressing sensitive decisions read more

They text you constantly to remind of your appointment and check in and don't be late and they run an hour, yes an hour and that's with bugging them, behind. Awful service. Do t buy glasses here $$$$I asked the technician if the eye piece she handed me was clean she said yes but she didn't clean it before or after. Just put it back in the drawers read more

Extremely nice staff every time I visit and call. They are easy to work with and always available when I need assistance. Shoutout to Alex for helping me replace my husband's frames! read more

I always feel like I'm getting the best possible care with this clinic. The entire staff is friendly, professional and top notch, and they are a pleasure to deal with. Dr. Oltman, specifically, has cared for me through a very frightening vision problem with reassurance and kindness, going above and beyond to make sure I've received the best possible outcome. I can't recommend him enough. read more

Thank you doesn't seem to be enough for the great care I have received from Dr. Casey and Stephanie (contact lens department). I have multiple situations happening with my eyesight (prism, stigmatism, beginning cataracts, far sighted etc) and I am very impressed and relieved by the care I get at Valley Vision. They get their jobs RIGHT and do a great job in the process. read more

Excellent optometrists, contacts, eyeglasses prescriptions, etc., great customer service by friendly staff.

Avoid this place They overcharge insurance Go to costco , you get better quality glasses and not have to dela with rude ppl especially their manager crystal read more

Very unprofessional front desk. I received a text to confirm my appointment. Within this confirmation request it would have authorized them to bill my medical insurance. I asked about this when I checked in at the front desk. They were put off by my asking what that was about when I had already provided my vision insurance info in order to schedule the appt. They bullied me and printed up a RCW on optical exams. My doctor was great. She asked if I was there for new glasses I explained no, I need a new prescription for contact lenses. We did the contact lens exam- my eyes were healthy there were no problems. A trial pair of multifocal lenses were to be in in 3 to 5 days. Day 5 I called but they were not in yet. I asked if they were ordered the day of my appointment she said yes. 5 more days they still hadn't arrived. When I asked when I could expect them to arrive and if we could confirm which date they were truly ordered on it was placed on hold. Only to have a doctor get on the phone talk down to me tell me he's friends with the insurance commissioner and attorney general and to go ahead and file a complaint. I've worn contact lenses and glasses for years never once have I had any of these issues come up. Pay out of pocket go somewhere else America's best is great this place is a joke I should have saved my time and energy and gone there it just meant driving to the other side of the mountains which would have been worth it considering. They billed my medical insurance. Received payment and now refuse to release my prescription so I can have them filled elsewhere since they will not allow me to do the fitting that they ordered the trial contacts for. Who does that! They should refund the money. And stop fraudulently billing insurance for exams they don't complete. Now I have to go elsewhere and pay out of pocket because of their little games. Medicare fraudsters. read more

I have always had a good experience at Valley Vision, but when I went in to get my prescription, I came across a very rude and unprofessional worker. I would not take your business here. The short blonde girl at reception. Rude and didn't seem to want to help me at all. I've been a long time customer, and I am disappointed that they would bring in such a hostile employee. She got angry and frustrated with my kid because he said he wanted to try on a pair of glasses. You could do so much better than this. Do yourself a favor and get rid of her. read more

I've worked with VALLEY VISION and most recently VALLEY HEARING and with eye problems and my hearing problems and they have been stellar. From the pleasant and productive staff to the follow through this has been a first rate experience. The owners are there and "on it" every time I have been there and have certainly gone the extra mile for me and other patients I've observed. Jim W Ellensburg read more

I forgot my scleral lens inserter and remover and was vacationing in nearby Cle Elum. Valley Vision saved me and had all the supplies I needed. They are the best! read more

Driving through town on a Friday afternoon. I thought I had pink eye and drops weren't working. Called the office and they got me in quickly. Wonderful ladies all sweet, helpful and sympathetic to my situation. The doctor who saw me was awesome. If I lived in Ellensburg I would definitely be a patient! read more

This clinic literally saved me from going blind. I accidentally got superglue in my eye. It was Memorial Weekend, and this was one of the few clinics open in Walla Walla. They were able to take me in the same day for an emergency appointment. The doctor did a great job in removing all the superglue in my eye. I recovered well and even ended up attending a music festival the same day! read more

I would like to reinforce the previous review. Really like the location on the lake. Nice modern appearance and quality care. Another fun place to go on Dollar Way. read more

Valley Vision Associates - Ophthalmologists Near Me - Ellensburg, Washington

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I have gone here many years and have always had a good experience. The staff helping me find frames are particularly helpful and took time to get the frame right. However, I have recently had my appointments cancelled (three times) for no reason. I'm overdue for a glaucoma checkup but finally got an appointment for next Monday for 10:40 am. Then I got a phone msg saying that time was taken and could I come at 9 am instead. No big deal but since I got the message on a weekend I couldn't call back and confirm. So now I don't know if I have to drive out there just to find my appointment cancelled. The word 'appointment' doesn't seem to mean anything. After this visit I intend to find another optical service. read more

I had a wonderful experience with Tim in the optical department yesterday! I had gone it to take a look at their sale frames and maybe try some on if I saw something I liked. I did not intend on having anyone help me but just look myself. Well, I got assigned a person and that was Tim. He was GREAT! He was patient with me as I chatted with a friend sitting next to me, gave me valuable feedback about the frames I ended up purchasing and even helped with the glasses I currently have that I got from Costco. It was a wonderful experience! read more

I have been going to valley vision on and off for a few years now but lately ive gone frequently having a couple procedures on my eye. I find their staff just excellent. Very friendly, very helpful and just very nice to deal with. From the front desk girls, to the doctors, to the nurses and techs. I would recommend them to everyone. read more

Well another great experience with the fine folks at Valley Vision and Modern Optical. I took a damaged pair of frames and they got them all fixed up and put in new transition lenses for the computer. What a great improvement over the old readers. Michelle was very helpful and kind. Thanks all! read more

Eyeglass frames broke while on vacation and they were so friendly and helpful here! Great staff and very efficient. I went in with low expectations that I could be helped because the hinge broke in half, but they replaced the entire earpiece with one that matched so closely. I just wish I had time for them to make a new pair of glasses for me but we were just passing through. What a great experience with this business! read more

I can say one thing, wow, on customer service and technology. Dr Owens and his staff know how to make anyone feel comfortable. Very knowledgeable and very helpful. I would highly recommend too anyone to use them. I wish there was a 10 star rating to give to those establishments that go out of there way in customer and patient care. read more

Did not enjoy my experience in their contact lense department. The process is way too long to get the perscription let alone contacts. I was charged for contact lense training which my insurance covers so im fighting Valley Vision to correct that. Also I still have not recieved my contact perscription. Was definitely a waste of my time and money. read more

These guys are FANTASTIC. I've lived a bunch of places and this is the best eye care I've gotten anywhere. They are considerate, professional, know what they're doing and know how to explain what they're doing. Gina remembered I would need to reschedule my husband's appointment (we'd talked earlier that morning) and was ready to explain my insurance benefits to me as soon as I was done seeing the eye doctor. They explained the options available to me without trying to hard-sell anything. And the prescription adjustment Dr. Oltman figured out I needed has me seeing more clearly and comfortably than I thought was possible! I wish I could take Valley Vision with me when I move! read more

Doctor was a jerk. Miss leading billing. Cost me 200 for a 15 minute exam and the doctor would even listen to my concerns and told me to go see another doctor about my light sensitivity and migranes. Didn't do anything for me read more

I am editing this review to a positive now because the contact technician was so wonderful in helping me achieve the contacts I wanted that she changed my opinion. Although my first experience was frustrating, the contact technician was amazing. She went out of her way to research which company she could order the contacts from, and did so for me. She helped me make sure they were what I wanted. I realize everyone may have been having an off day the first time I was in attendance. ----------------- former 2 star review I had a very frustrating experience at Valley Vision recently. I went in for my annual check up a couple of weeks ago, and was left waiting an hour and a half before seeing the doctor. It was at the end of the day and they had some emergencies crop up, which I understand happens, so I waited patiently. I saw the doctor for 10 minutes (being generous here) and the whole experience was very rushed. I expressed interest in color contacts and mentioned a specific color I was interested in. He said he didn't know what options they had but would put me in a trial pair of the color contacts until I met with the contact technician the following week. I wore the trial contacts, scheduled the appointment and then went to meet with the technician. Turns out they don't have the color I wanted so that was an entire waste of time and money for me. I found the entire experience very unprofessional. What is the point of putting someone in trial color contacts if you don't even have the color they want? The technician did have a pamphlet listing the color options available, so it would have been nice for the eye doctor or his assistant to maybe check that or give that to me before giving me the trial pair. Right off the bat I would have known they didn't have the option I wanted available and could have saved us all time and money. It seems like some cross department communication about where pamphlets are could benefit the team at Valley Vision. read more

I have received THE BEST assistance from Dawn and Diane at Valley Vision. They never have made me feel that I'm less than their best and favorite customer. I really appreciate being made to feel good about choosing Valley Vision in Ellensburg for my vision needs. read more

On the clinic side, the staff is efficient, yet relaxed and personable. On the optical side, seriously the best customer service ever. Always kind, always helpful, always willing to go the extra mile. read more

Although the staff was very friendly and the office location was convenient, I ended up walking out after I still had not been called back to an exam room 30 minutes after my scheduled appointment time. The waiting area was packed when I arrived and completely emptied out while I sat there. Not sure if they overscheduled or were understaffed, but in either case they lost a new patient since that was my first time there. They are not the only eye doctors in the area so I will be trying another doctor instead of rescheduling with Valley Vision. read more

Went to Valley Vision believing I would finally get an updated eye exam, contacts, and glasses. Came out with hidden fees to pay, not informing me that they would't take my insurance, and gotten no calls/mail to explain the charges. I HAD to call them. I got my exam and glasses (contacts was too expensive) but totally regret going there. I wish I never went. All I ask for was honest and friendly people when I needed help. Totally left there feeling used. NEVER coming back here. If you plan to go to Valley Vision, expect them to be unfriendly when you ask several questions about your coverage, unexplained charges to your account (warning, if you ask for help to find a pair of glasses, you will be charged for having someone help you), and you will be constantly calling them to verify your account. read more