Annette was very helpful today ! She showed me the transfer paper I needed gave me solid advice on…read morehow she uses it and showed me other tools I needed ! She was kind friendly and informative only too happy to help ! I love Love LOVE HOBBY LOBBY and thank you Annette!

These employees are not paid nearly enough! A gigantic store like this and you have one cashier?…read moreAnd the manager is just one person clearly taking care of everything else? I spent an hour in line and when I asked for the manager (super incredible employees) they were run so ragged! If any back lash happens to the employees at this location, put your story on here! Because this company is run by dicktaters (yeah I spelled it right) .

My mother and I visited Michaels on Marketplace Blvd (Store #1590) in the evening on August 16. The…read morestore environment was in ideal shopping condition- clean, organized, displays kept presentable, and easy to navigate through. Had several workers even ask us if we needed any assistance. Extremely kind, upbeat, and positive. The entire experience in the store was about as average as any typical shopping experience would be at a huge retailer like Michaels- until we got to the register to make a return, and purchase what was in our cart. As the cashier was completing our purchase, my mother was confused as to an item being scanned multiple times and inquired whether or not there had been a mistake. My mother was hastily responded to, and assured without any explanation that it had been corrected- my mother was still confused as to what items were scanned onto our total, and if it was correct. The body language, demeanor, and tone of voice that was used in response to my mother still being confused was insulting, unprofessional, and simply uncalled for. It reflects extremely poorly on your Brand, who you have working behind registers, and the overall relationship you have with customers. If this employee was supposed to be exhibiting the Core Values listed on your companies website, she failed miserably. Values: "Make People Happy" - Definitely didn't make my mother happy, or any customers standing behind us in line. Or myself. I didn't even have a Yelp account, the experience really was that bad. "Keep it Simple" - Nothing is simple about being blown off when you're confused about where your hard earned money is going. "Innovate & Learn" - The experience definitely makes one believe your employees have no idea how to explain the most basic things to customers, and haven't been paying attention during the yearly training seminars they're required to go through. "Do the right thing" - Doing the right thing probably wasn't acting like your customers are complete morons and that you shouldn't have to repeat or further explain the answer to a question. "Have Fun" - Well, this didn't happen. One poorly trained employee can ruin the entire experience and mindset a customer has, and their feeling towards a brand. I know for a fact my mother will not be going back, and I know that quite a few individuals who are very involved in arts and crafts won't be going back either.

Alex was awesome! Super kind and so positive. Thank you for my great experience at my favorite storeread more