My LAST experience with Liberty Tax New Westminster has shown mw their true colors as a terribly…read morerun company I dropped my package on Thurs Mar 13th 2025, like all the previous years. All written out and with all the tax pages ready. I was told at that time it should take 7 - 10 days to complete. I went in on Sun Mar 30th and was told that it was still being processed. The gentleman working in the 1st office behind reception said he would do it right away and email me my documents by docusign by the end of the day. I went in on Sat Apr 5th. I was told by reception that my file was still in progress. She then called someone outside and they conversed for a bit. After a wait, she printed off the top sheets of my report and told me the amount I was to pay. She then handed my the card reader to tap out. She sat there waiting for me to pay. no other words were spoken she printed out my top sheets and I asked where my documents were. She said they were not in the office and that I would have to come back, she would call me when they were in She then told me "at least I am getting a nice return" I left but came back shortly and asked to make a appointment to talk with the manager I was told that I have to email him directly and She gave me his card. I attempted to email the manager 3 times from 2 different email addresses, but they all bounced back. On mon Arp 7th I received a call that my documents were in. I came in on Tues Apr 8th and asked if I could talk to a manager or owner. The receptionist took down my name and number and said she would pass it along to an owner to give you a call to discuss. On Wed April 16th I came back into the office and luckily a manager was at the front desk. I talked to them and they apologized for what had happened and said they would do my return next year for free. This year I went in and they said it had been taken over by new management and that they asked me to send an email to them to tell them what happened and they would discuss. I went back in 2 weeks after I dropped my taxes and they said they would not honor last managements mistakes. I had to pay full price. thank you for reading If I could give negative stars I would

I queried the office in New Westminster about their fees. I was told $100. When I asked about a…read moresenior's rate I was told $50. Imagine my shock and disappointment when I had my taxes done and was charged $110, after the senior's discount. Is lying about fees standard policy? I also warned them that this review was going to happen

I had a very good experience at this location ( New West station). I came in the other day, without…read morean appointment, to fill out some paperwork, left got a call in the evening, but missed the call. I came back to this location, after work, around 730pm and was greeted by Angel S. (tax preparer), who actually gave me a call the night before. Without an appointment she had my tax return done, granted it wasn't busy at the time, and explained everything about my tax to me in lay-mans term and was really nice and easy going about it. She seemed very knowledgeable and answered all my questions. From my experience everything went smoothly and I was grateful that she was able to get my tax return done that very evening. So yes I do recommend this location especially before the deadline of April 30th.

Don't go here. Had an app't to do taxes & there were program issues so she couldn't complete the…read moretaxes. Asked me to leave the paperwork & she would call when it was done. I called several days later but she wasn't available. Left message Called again a few days later to be told to call back at a specific time but nobody answers. Tried a few more times & left another voice message. After a week of trying got through & taxes aren't done. I'm picking up the papers & going elsewhere. This a simple return for a senior. Person claimed never to have received the messages.

Jose Riquelme is by far the best accountant I have ever worked with. He is the only accountant who…read morerecommended a letter of assessment for my property when the other four accountants I have contacted knew nothing about it. He's really humble too (unlike other CFAs who act like they know everything but don't). It's rare to find such a gem of an accountant in greater Vancouver! Highly recommended!

From the owner: We are an accounting and consulting firm with a reputation for innovative and lasting results. Our…read moreteam will assist you in all of your accounting/auditing, business, and tax needs. We strive to stay current with the ever-changing accounting, business, and tax landscape to put that expertise to work for you.

I dealt with one of the accountants, seeking help with income taxes in regards to an estate. I was…read morecharged a fortune. The simple income tax returns, probably done by a clerk in the office, weren't received by me until April 27. I've never filed so late in my life. A covering letter stated when I sold the family home, which is my primary residence, and I am on title, capital gains would be payable. For the first couple of years, it would be at my tax rate. Three years after the death of my husband, it would be at the highest marginal tax rate, currently 53.5%. I'd lose over half the value of the house!!! I lost sleep for a week. I then phoned the CRA. I explained my situation. I even read out part of the will. No, I do not have to pay capital gains. I am on title and it is my primary residence. Now, I had two opinions. I saw another accountant. No, not taxable. So, I am dumping McLaren Trefanenko. I don't need the stress and I sure don't need wrong information.

I am submitting this complaint regarding the accounting services provided to me and my company by…read moreMr. Bhamji and his accounting firm. Mr. Bhamji's firm was originally hired by my company when it operated as a sole proprietorship. They were retained to prepare and file my tax returns and provide professional accounting guidance. I later incorporated my business as a limited corporation. As someone who is not an accountant or tax professional, I was unaware that separate tax filings were required: one for the corporation and one for me personally as the owner. At no time did Mr. Bhamji or his office clearly advise me that, after incorporation, both corporate and personal tax returns had to be filed separately. I relied on them as the professionals I had hired to manage my accounting and tax filing obligations. For well over a year, I received letters from the Canada Revenue Agency stating that my taxes had not been filed. Each time I received these notices, I contacted Mr. Bhamji's office by phone and/or email to ask what was happening and why CRA was continuing to contact me. Over the past year to year and a half, I contacted Mr. Bhamji's office at least three or more times regarding the CRA notices and my concern that something was wrong with my tax filings. Each time, I was assured that there was no problem and that my taxes had been filed. I relied on those repeated assurances because I had hired Mr. Bhamji's office as my professional accountant and trusted them to know what filings were required. Despite those assurances, the CRA notices continued. I was repeatedly told not to worry, but no one at the firm clearly explained that separate personal and corporate tax returns may have been required after incorporation, or that my personal tax filings had not been completed. Approximately one month ago, I spoke with Mr. Bhamji by telephone. He called me while I was in the middle of a meal with my family, and I politely asked if he could call me back at a more appropriate time. He agreed or otherwise ended the call, but I never heard from him again. He did not return my call, send an email, provide an explanation, or have anyone from his office contact me. Since that telephone call, I have emailed Mr. Bhamji's office twice asking for their help in resolving this matter. I have also called their office. Despite both my phone calls and emails, neither Mr. Bhamji nor anyone from his office has contacted me or provided any meaningful response. This lack of communication is especially concerning because Mr. Bhamji is aware that I am dealing with a serious tax filing problem involving CRA and that I may now be exposed to penalties, interest, and additional professional costs. I cannot speak to his reasons for failing to follow up, and I do not wish to speculate. However, the lack of response is very concerning. At that point, he was aware that there was a serious problem involving my tax filings and CRA correspondence. In my opinion, if his office made an error or failed to properly advise me after my business became incorporated, then he had a professional obligation to communicate with me and help correct the matter. Instead, I have been left to deal with the consequences on my own, including potential CRA penalties, interest, and the need to urgently find another accountant to resolve the issue. It has now become clear that the required filings were not properly handled and that I may now be facing penalties, interest, and other consequences with CRA as a result. I am now trying to find another accountant to help me correct the situation while Mr. Bhamji's office is failing to communicate with me. I want to be clear that I have always dealt with Mr. Bhamji's office professionally. I have never had a hostile or disrespectful exchange with anyone at the firm. Despite that, when a serious tax problem has arisen involving their services and their advice, they have failed to respond. My concern is that I hired this firm to handle my accounting matters because I did not know the tax filing requirements myself. That is exactly why people hire professional accountants. If additional filings were required after incorporation, I should have been properly advised and the necessary work should have been completed or clearly explained to me. As a result of this situation, I am now exposed to potential CRA penalties, interest, compliance issues, and professional costs to hire another accountant to repair the matter. I believe this conduct falls below the standard expected of a professional accounting firm.

This is the third year I've taken my taxes to Bilal at Bhamji Taxation on 12th Street in New West,…read moreand I wanted to sing their praises. Bilal is so fast, helpful and efficient and the price they charge is competitive with other accounting firms that do personal taxes. I will keep going back to Bhamji Taxation Services and I totally recommend them!