Sales, management, installation people exceptionally knowledgeable and friendly. Awesome selection…read moreof styles, colors, samples. Highly recommend this store!

We spent $5,000 on carpet for both the upstairs and downstairs our our 3 level home. The living…read moreroom had rolls that were noticeable as soon as I got home from work. The installers assured my husband "it will smooth itself out. Just give it a few months." We're a year later and my living room carpet is WORSE than the first day of install. Update: we called the store and they returned to our home to take corrective action. I appreciate that they were responsive when we complained, and made arrangements to correct the situation. The installer readjusted and re-stretched the carpet so that all of the large "tents" or peaks in the room have been laid flat again. I'm cautiously optimistic that the carpet will remain flat or that the store will return again to make it right should they issue recur. Updated the starred portion of the review to reflect the store's responsive manner once they understood the gravity of the concern. Will update the review further

ACO did the carpeting in my basement and I had a WONDERFUL experience. I went into the store not…read moreknowing exactly what I wanted talked to 2 different gentlemen in the store and they were very knowledgeable, and I left knowing so much more! The installation was done exactly when they said it would be done and I lovvvvve my carpet. Im redoing my kitchen next summer and I will definitely be going back! Would recommend!

I love Capparella's! Staff is great, they really listen to what you need and get excited about…read moreredecorating your space. I was given so many options to find the right fit, and didn't feel pressured at all. Ask for Cindy, she's fabulous. I bought a large Stein World bookcase on casters, a beautiful Bassett console, a gorgeous Norwalk ottoman, and a colorful Turkish-style rug. The delivery guys were very professional and careful with all the items. Cindy even came with the truck to see my room and help put everything together! We were so happy with the service, quality, and prices that we went back and got a bedroom set, too. When the bed set arrived, one of the side boards had a small issue, so they replaced it with a new one right away. Really can't say enough about Capparella's!

Be careful in dealing with this business! We ordered a bed,…read morechairs, and bookshelves. We told two salespeople that we needed to have the delivery men move the old bed from downstairs to upstairs. When the delivery men arrived they refused to move the bed because there was nothing in their notes about moving a bed. The salespeople never bothered to write it down! So the delivery guys said it would be $60, then $30, then $80 to move the bed. As they were leaving, one of the delivery men said, "If your dog comes near me and bites me, I'm going to kick it." They did come back to finish the delivery, but the owner of the company didn't have the professionalism to call us back! They also didn't know how to set up the new bed we purchased. After spending thousands of dollars on furniture there in the past; we will be buying from another furniture store.

I was extremely unimpressed with Impressive Floors. After deciding to remodel our home in steps ,…read morewe wanted to redo flooring in both our upstairs and downstairs. We decided to go with a hometown shop, and I regret it. Not only did it take longer than they said it would take, the owner was extremely rude not only to me but to everyone around her. When I try to voice my concerns about the service she talked over me and would not listen.We still have flooring to do in our basement, but we are going with a different company this time.

We just completed an entire home renovation with the help of Impressive Floors. Heidi and the team…read morewent above and beyond my expectations of good customer service. Hours were spent selecting colors, flooring options and window treatments. The result was absolutely beautiful. All work was done professionally and promptly. I wholeheartedly recommend Impressive Floors to anyone wanting to renovate their home!