I purchased a 2019 Mazda CX 5 earlier this month from Lee Edwards Mazda. I live in Houston, TX and found the vehicle online and was told, through conversation with Dillion, it was a demo that was driven by the manager/owner. I originally asked if someone could meet me a little closer in Alexandria to alleviate some of my drive time. When I worked in vehicle sales we did it all the time to show good faith. I was told no, but at the time decided to go ahead and make the full drive myself to get it done. I drove 5.5 hours to sign the paperwork and pick up the vehicle. When I arrived the sales person was not prepared and had nothing ready for me: the spare key was "locked in a room" and the SD card for the GPS was also 'locked in the same room." So, not wanting to delay my trip home, the sales person promised to mail both items to me. A week passed and I did not receive anything. I contacted Dillion and he promised to send the SD card and spare key ASAP. The key finally arrives two days later WITHOUT the SD card. I contact the dealership to, again, request the SD card. Magically the rules have changed and., all of a sudden, I am told my vehicle's cost did not include the SD card. Also, the sales person apparently had some type of memory lapse and told me he never recalled speaking to me about the SD card in the first place. Also, I was advised at this point that the vehicle also had a previous owner and it was NOT just a demo. Not a big deal since the vehicle only had 3500 miles when I purchased it. And shame on me for not running a CarFax I guess. However, after driving across state lines to purchase this vehicle and also hardly negotiating on price, I am incredibly disappointed in the lack of respect offered to me, the customer who just spent $23,000.00 on a vehicle and drove nearly 6 hours for it. I could have found something locally with people who actual value customer service and value integrity. I rarely write reviews, but I would advise purchasing your vehicle elsewhere. I am even happy to help you find better suggestions as I would hate for anyone to experience what I have with this place. To add a little more "punch in my gut" to this experience: the entire reason I needed this vehicle in the first place was due to an accident earlier in the week that totaled my (paid off) vehicle. I even discussed the accident with the dealer. I guess offering a little hospitality or humanity is none of their concern either. read more

Eight years ago, I decided to change my brand of automobile. This was a big leap for me, as I'd purchased five cars of that brand and serviced them at the same dealership, but I'd lost faith. I did my research and narrowed my choice down to two different auto manufacturers, Mazda being one. Then I asked around my city of Monroe, Louisiana, to get owners' opinions of their cars ... and of their dealerships. I was overwhelmed by the loyalty of Mazda owners to Lee Edwards Mazda. In fact, it was that loyalty that convinced me to buy my first Mazda. It was a good decision. My Mazda is the best car I've ever had ... and I'm still driving it today. If asked, "Would I buy another Mazda?" I would reply with a resounding "YES!" If asked why, I would cite the quality of my car ... and the tremendous service provided by the service department at Lee Edwards. I actually have a close friend who is a mechanic - a great mechanic by the way - but I continue to bring my car to Lee Edwards because they always treat me and my car so well. Let me elaborate: * First, when I arrive for service, everyone knows my name and greets me. There are many people who have their cars serviced at Lee Edwards - and my car is not in that often - but they never forget me. * With each repair, they explain everything that is wrong ... even telling me what can be delayed if I can't afford to do all the work at once. I appreciate that. I sincerely believe that Lance and Curtis are treating my car as they would their own. My car is 8 years old and running fine. It's never been touched by anyone else but Lee Edwards. They must be doing something right. * They will go out of their way to squeeze me in, if I really need them too. I was leaving on an extended driving vacation last summer and had neglected to get my oil changed and my tires rotated. I stopped in the Wednesday morning that I was leaving and told Curtis my situation. I remember it was raining like crazy. Well, Curtis told me to have a seat in the waiting room and he'd take care of me. He was back to get me in about 15 minutes. There was a huge bubble on the inside of my front right tire, not visible on a walk around. (I recall hitting a huge pothole shortly before this visit.) His attention to detail just might have saved my life or at least saved me from being stranded on the side of the road somewhere. Some places would have rotated the tires without even looking. At Lee Edwards, they care about their customers. * Last October, I decided to replace my car stereo. Again, I dropped by and talked to Curtis. He gave me great advice ... just like it was his own car and stereo. I'm very happy with my new stereo, by the way. I could go on, but I don't know how much space they will allow. Suffice to say that, of all the many businesses in Monroe that I deal with, I believe Lee Edwards Mazda is the best. I've convinced two friends to buy Mazdas from Lee Edwards (one bought two of them). And no, I'm not related to the owners or employees, nor do I work for them or receive discounts. My dad always said, "Find a good mechanic and a good doctor, and appreciate them." I'm just following my dad's advice. Todd J. Bonin read more