We discovered a condensate leak and called our regular company but due to a recent hurricane…read moreaffecting our small town they could not make it out for several more days. Speaking with a friend she gave us the name and telephone of a company and told us that he'll probably come out as "he's that kind of guy." Reliance Air got here and promptly went to work, stopping the leak. I am incredibly pleased with their promptness and efficiency. As I was speaking with the young man, he said he had been to our home before as he remembered us. I met Waylon a year or so ago through another company and I knew back then that he was planning for his future. He is an engaging and ambitious young man hence he now has his own company. I am thrilled to have found Waylon at Reliance Air and Heat. I thought his price was fair regarding an after hours/weekend price.

I am revising my original review to tell my experience with Reliance Heating and Air. Approximately…read moreone year ago I paid over $700 cash to have all the over 20 year old AC ducting replaced under my mobile home by this company. As a senior citizen I struggle to save for months to have enough funds for maintenance and upkeep of my property. I just had a new AC system installed this year and found out from the installer that all my ducting was not replaced like I thought and that I would owe an additional $400 to replace the original ducting that was falling apart. I had no other choice but to pay it because the new AC system had to be inspected to approve the loan. I called Reliance about the extra expense now for something I thought was taken care of a year ago and it wasn't. I was told their accounting receipt showed I only paid $75 when in reality I paid over $700 for a job that wasn't completed. My mistake was paying in cash and not getting a hand written receipt at the time of the replacement of the ducting. The receipt was digital and I did not have a way to print it out nor did I realize I needed to save a photo of the digital receipt. If they can blatantly take advantage of a senior citizen like me then it makes me wonder how many others have been taken advantage of. It's disgraceful yet Reliance had no intention of fulfilling the contract of their services even after I called them out on it.