It has been a long time since we had our hardwood floors refinished and they really needed it! I called Lee's Hardwood and they quickly came out to give us an estimate, but it took several months to get on the schedule to do the work. But it was worth the wait!! My floors look amazing! I don't think it is possible to be happier than I am. Travis did an amazing job! And he was so easy to work with. He always kept me informed on what he was doing. He had such pride in his work and it shows. He even made the extra effort to clean off the counters and clean out the vents on the last day. He is a wonderful representative of his company. You need to be sure to hang onto good employees like this. read more

The man who came out today to give me a quote was downright hostile and yelled at me, "We're in the business to make money and if we can't make money off your materials we are going to charge you more." when I simply asked if he could price out labor as I was looking at buying the materials to save money. This is the only contractor who seemed to have issues with this and was trying to have different labor quotes. The whole time he was here, it was uncomfortable and he spoke very aggressively to me multiple times. I had another contractor come out this afternoon and when I told him, he said he had heard a similar story from another woman about him screaming at her. I'm only posting this in case you are a woman looking for hardwood flooring, I would steer clear of this lunatic. I don't even want your quote as even if your quote was $5K less than the others I wouldn't use you because you're unhinged. read more

Lee's is professional, creative and has worked hard in making my home look beautiful. We have had several wood floor and railing/stair projects. If we have a hardwood floor project, we don't bid out other venders, we go straight to Lee's, have them price it then schedule it. read more

This is the 2nd time Lees has installed hardwood flooring in our house. We have been totally satisfied both times. They stand out with great product options, knowledge, good installation crews, and very competitive prices. In the last installation, we had a few minor problems we needed addressed. Wendi and Scott were super helpful, and took care of our concerns within 24 hours. I will definitely refer neighbors to Lees for flooring upgrades read more

Lee's Hardwood Flooring in Windsor was excellent in completing a carpet tear out and laying new hickory floor, tying it into our existing kitchen. Their staff was informative all through the process and very courteous of our time and our home. Excellent experience! Will use them again. read more

Paid our deposit and got on the schedule. A few days before the start date they called and confirmed that their installers would be there on the day that they had promised. The installers were a little crude and unprofessional but at the end of the day they did a great job and the floors look wonderful. Make sure you read the contact carefully! They will pull the baseboards and reinstall them but you will need to re-caulk, fill nail holes and paint them afterwards. This is mentioned in the contract so again read it carefully. Also plan on having to repair some minor wall damage. The floors look wonderful and we highly recommend them but next time WE will do a better job in protecting other parts of our home. read more

We've used Lee's for three different projects over the last 15 years. The quality of their work has been wonderful. The first job required them to match some existing flooring, and they nailed it (no pun intended). For the second job, we wanted an arc transition from the hardwood kitchen to the great room carpet. Their work was wonderful. Finally, (about 13 years after the first project), we had them extend the flooring and once again match the existing floor. It turned out perfect once again. They were even good about doing two coats of finish, and waiting until we had a lot of finish work and cabinets installed before completing the final coat of finish. I won't even bother to ask for estimates from anyone else. I'll know to use Lee's! read more

Lilah (I think is her name) was incredibly rude over the phone. I had been told a date would be held for me once I paid the deposit after receiving a quote. I never did pay the deposit as I decided to go with a more affordable option. She called to confirm my appointment and when I informed her I went with someone else she was very rude and hung up on me. They may install good floors but after that encounter I am glad we went with someone else. read more

I'm sure Lee's has some good installers. In fact the gentleman who installed my floor was a seasoned professional. Hence me giving two stars and not one. The final product, sanding, staining and urathaning is the most important of the project. The crew I had was terrible, and very young i.e., inexperienced. My install was the project from _ell! Puddles of urathane left on the floor, sanding marks and inconsistencies everywhere. They came back to try and fix things only to create new noticeable damage to the floors. They scratched my hardwood stairs, left the doors open on all the bedrooms when the came back to sand (covering the rooms in dust) and TRY to fix their poor install. And I noticed the repositioned my security camera to face the wall. That was strange. I've waited two weeks to post this review because I was so upset with the crappy install. This is dialed back quite a bit. Be aware of how young your finishing crew is. read more

They deliver as promised and explain in layman's terms how it all works; excellent workmanship; experience and professionalism. Great overall experience - would recommend to anyone. read more

We had a very good experience with Lee's overall! We had received bids from 4 other companies, and honestly, Lee's was far and above all the others in their know-how, their recommendations, experience (almost 70 yrs!)and general understanding of all that is involved. They were the only company that was going to remove the baseboards which impressed us because the others said the baseboards would get banged & scratched up, but WE were responsible for any repairs! We are quite picky, protectionist consumers, and we could not be more pleased with the quality workmanship. Lee's was the actual installer of our flooring 17 years ago when home was new, and Marvin (who gave us the bid and is a 3rd generation family member/owner) knew precisely what Lee's had originally used and encouraged us with very convincing reasons to repeat the original oil based polyurethane and strongly discouraged us from the water based polyurethane which ALL the other companies had been recommending to us (more expensive also!). I was quite worried that we might need to also put a stain on floor to match our cabinets and doors, but again, Marvin was correct. No stain was needed and our beautifully refinished flooring speaks for itself, and we are very glad we went with Marvin's advice! Also, I'd recommend Lee's because, again, they were the ONLY one of the 4 companies that uses another company that comes in to hang plastic sheeting over all the work spaces, creating false ceilings so vaulted ceilings and open staircases don't get covered in sawdust! Then afterward, they provide a light cleaning leaving you with very little dust to clean up!! Frankly, we wouldn't even consider any other flooring company after the wonderful experience we had with Lee's! read more