We've got a mixed review for Graham's Flooring and Design:…read more We wanted to get a couple different bids on materials and labor for replacing the slick vinyl floor at our new home in Loveland, Colorado. In addition to Peak flooring and Lumber Liquidators, Graham's is right here in town, as well. Lumber Liquidators has a bad reputation in both California and at this Loveland Colorado store, so they were eliminated from our list. Graham's was a tough one because we kept showing up at their door on days when they were closed for special events. While waiting for Graham's to have people in attendance we went to Peak Flooring and brought a big sample piece from the flooring we had left behind in California. Kristy spent a long time showing us various sample pieces and even encouraged us to take the samples home to see how they looked in our environment. Then an estimator came by and took measurements and then we finally found time to get to Graham's to get a competing offer. We brought our sample from California and showed it to the woman minding the store. The woman said she just worked the front office, but she had a phenomenal eye for the products and the color of our sample from California. She said she had just the right thing and went to the warehouse while we browsed the samples in their showroom. When the woman came back (sorry, I can't remember her name) she showed us a sample that she said was a new line that the salesmen hadn't had time to build the display for. It wasn't the same as the sample we had brought in, but it was a lot closer than anything in the offerings from Peak flooring and, although I would have preferred engineered hardwood, the vinyl hybrid was still better looking than the samples in our home and had a better warranty and durability specifications. We were sold! We scheduled a visit from their estimator and we were happy we were persistent about visiting Grahams -- third time's a charm! Kim showed up and took measurements around the house while chatting with us about Loveland and Colorado and how it's different from California. She promised to get us great pricing on the flooring and labor and left us feeling pretty good about our choices for the flooring and installation company. We ironed out installation dates and materials costs via email and Kim was able to get us great pricing even though the Colorado warehouse was out of stock for the new line of flooring planks. It was a bit strange when the two installers (Rocky and Israel) and the foreman (Eddie) showed up bright and early on installation day. Kim didn't show up with them because she had been booked at another estimation appointment down in Denver and, for some reason, they weren't willing to start without her. When she showed up 90 minutes later, the installation team discussed a few things with her and she told me she had forgotten to check for the need for underlayment in the bedrooms where the carpets were going to be replaced by flooring. She quoted a decent price for the additional material but, with the installers ready to go and materials already on site, I really didn't have much of a choice but to agree and proceed. Needless to say, that was a bit uncomfortable. With that, Rocky and Israel set about removing carpet while Eddy disappeared for a few hours, returning later with the particle board to be used as underlayment. Kim also disappeared, but we hadn't expected her to get involved in the labor anyway. The job took longer than expected, particularly with the extra requirement to cut and lay out the particle board. We also discovered some scratched boards mid-way through the installation efforts, and replacing those boards required removal of several adjoining planks. We were glad they did it, though, because we knew we wouldn't be able to 'un-see' those scratches if the problem wasn't corrected. After that, Israel continued installing our flooring while Rocky disappeared -- apparently he got a call and was diverted to a house in a nearby neighborhood where he started the demolition process for their flooring job. The job had been scheduled for three days with the hopes of completing it in two; the guys came back for a fourth day to finalize the installation and add the finishing touches -- putting the baseboards back on and adding a special nose-board at the top of the stairs. All in all, the guys did a great job and we are just ecstatic about the results. We do feel the job could have been completed in 2.5 to 3 days if everyone had showed up on time and stayed on-site to contribute, but the delays didn't cost us any extra so we're really only complaining about the extra time that we had to endure the reverberating noise of hammers pounding throughout the house. It seems like Graham's Flooring is so popular that they're a little over-booked, but we love the flooring and the results!

Great experience start to finish! Regina helped me choose the perfect kind of carpet for my…read morebasement after listening to my needs and design ideas. She never rushed me and even ordered some samples to be sent so I could try them out in different lighting and traffic patterns. We got updates from her immediately when we made our decisions and when it was on backorder, she was apologetic and still prompt. She made sure we fully understood what the installation process would look like before, during, and after. The installers were very professional and respectful of our space and walked us through each room when they were finished to make sure we were satisfied with the work. Regina just followed up with me to make sure everything was perfect. Graham's has great word-of-mouth so I'm glad I checked them out even though we're all the way in North Denver- there was a very small trip fee to come from Loveland that was absolutely worth it for such a great experience!

I was told Andy would be on site to supervise my tile installation. He never showed up so I reached…read moreout to him to come and see the finished work because I had concerns. Apparently it was not a priority to him because I never heard back from him. The day and a half job was squeezed into one day and was clearly rushed. Very disappointing.

Our floors were absolutely awful and all scratched up over the years. We hired JT Flooring and they…read moresanded everything down put in a filler and stained it in the span of 3 days!!!! The guy working on our floors was so nice and did the job perfectly! it was so worth the price! i highly recommend!

Ben does excellent work! Our oak hardwood floors had turned orange over time and needed to be…read morerefinished. Ben quoted a reasonable price to do the job. He performed the work while we took a vacation. We came home to beautiful light oak flooring. Ben used a water based coating that won't yellow. We couldn't be happier!

JBC Flooring refinished my oak floors last year and Ben did a great job making them look new again…read more They are oak and had yellowed so much since they were installed 37 years ago! He used weather oak stain and they look so good. I have referred Ben to many friends and will contin to refer him.

I'm really pleased with our experience with Northern Colorado Carpets. We used them for flooring…read morein the house that we built in Estes Park and it turned out really nicel. One unexpected issue we had after the install was that we have large south facing windows and there is one small part of the floor that receives intense sun/heat all day and this was causing the flooring to bubble just a bit. Derek recommended we use tile for that part of the floor and they swapped it out at no cost. The tile install also turned out really nice. I'm appreciative of all their help and will be using them again when we add an addition to our house.

NCC has old school customer service values which is so appreciated. A family owned business for…read moremany years, they get what it takes to make their customers happy. I highly recommend.

It has been a long time since we had our hardwood floors refinished and they really needed it! I…read morecalled Lee's Hardwood and they quickly came out to give us an estimate, but it took several months to get on the schedule to do the work. But it was worth the wait!! My floors look amazing! I don't think it is possible to be happier than I am. Travis did an amazing job! And he was so easy to work with. He always kept me informed on what he was doing. He had such pride in his work and it shows. He even made the extra effort to clean off the counters and clean out the vents on the last day. He is a wonderful representative of his company. You need to be sure to hang onto good employees like this.

The man who came out today to give me a quote was downright hostile and yelled at me, "We're in the…read morebusiness to make money and if we can't make money off your materials we are going to charge you more." when I simply asked if he could price out labor as I was looking at buying the materials to save money. This is the only contractor who seemed to have issues with this and was trying to have different labor quotes. The whole time he was here, it was uncomfortable and he spoke very aggressively to me multiple times. I had another contractor come out this afternoon and when I told him, he said he had heard a similar story from another woman about him screaming at her. I'm only posting this in case you are a woman looking for hardwood flooring, I would steer clear of this lunatic. I don't even want your quote as even if your quote was $5K less than the others I wouldn't use you because you're unhinged.

I purchased some very high quality vinyl flooring for our laundry/Storage room in our basement…read more Family Carpet One did a great job on the initial install. Recently, I had to pull back some for the vinyl to install a water mitigation system which was done by another contractor. After the water mitigation system & drywall repair was completed, I called Family Carpet One to re-install the vinyl flooring. Their installation crew did a fantastic job at and I'm very please that my basement project is now finally complete. I'd like to thank John and all of the great sales & installation staff at Family Carpet One. I will be back if I need any new flooring in my home. Thanks again. Sincerely, Ross

The older salesman with the gray hair is a bit of a know it all and condescending. I've been in…read morethere a few times and his attitude has totally turned me off and made me not want to spend money there. There are plenty of better places to spend your money.

I have used this company many times and recommended them to clients and friends. They have always…read moredone a great job. It is a family company and they really care about their work. They have now changed their name as they do more than just carpets now, it is Build Design America. I highly recommend them.

Do not give these people your buisness! They attempted to overcharge me by double for contracted…read morein-house labor, they created an estimate and sketch without putting all of the correct cost for materials. Then when I asked for a copy of the entire estimate they try to strong-arm you into paying a $500 deposit and signing a workorder. Poor client relations and just taking advantage of people that aren't knowledgeable with cabnetry installations.

Kevin, Lauren and Dan were so great to work with and our floors are wonderful. We had our hardwood…read morefloor extended into the halls and dining room and family room and the color changed. We are so happy with the floors and again, I say, they were so great to work with and they were done when they said they would be! We have had the floors for a week and I would highly recommend them.