OVERALL: I enjoy living at Legacy and don't have any major complaints that would cause me to leave at this time. APARTMENT: I really like the layout of my apartment and it's fairly spacious for a one-bedroom. Overall my apartment was very clean when moving in, but I was told that my carpets were cleaned and wound up cleaning them myself when I moved in (if they cleaned them after the previous tenant, they didn't do so again after showing the apartment). There were no major issues upon moving in, but some noticeable signs of wear and tear that I made sure to note on the condition form I returned to the office. I toured a couple of available spaces and noticed the layout can vary a bit from apartment to apartment. FACILITIES/AMENITIES: The grounds are maintained well at Legacy. I like the landscaping they do, but there are some areas where stormwater runoff is apparent, and I wish that they would plant some rain gardens or select some plants that would help combat this issue around the complex. There are two pools that look very nice as well as a tennis court that is lit at nighttime. The gym is a bit small, but has basic cardio equipment, one weight machine, and some dumbbells. PARKING: One of the biggest downfalls of this apartment complex. It can be VERY difficult to find parking. Each apartment comes with one reserved parking space. Obviously many apartments have multiple tenants with cars, which means they rely on visitor spaces throughout the complex making it nearly impossible for actual guests to find parking. It's made it very frustrating at times to try and have guests come over in the evenings. MAINTENANCE: I've read various reviews that say they experienced terrible issues while living at Legacy, but that hasn't been the case in my experience. My biggest problem to date was a leak from my upstairs' neighbors pipes that soaked my carpet. Maintenance took care of the issue quickly while I was at work. They dried the carpet with fans (although it was frustrating that I had to leave them running racking up my own electric bill) and then cut out and replaced the padding beneath the carpet to prevent any mold from growing. All of my requests have been dealt with within 1-2 business days and are handled while I'm at work so I have had little interaction with the maintenance workers themselves. STAFF: Overall the staff is friendly and have been helpful, although one or two people that work in the office don't seem as friendly as the rest of the crew. I was looking to move to the area from out-of-state on short notice and it was such a relief that they were willing to work with me to find an apartment I could move to with less than a week's notice. LOCATION: This is a great area. Since it's right off of 64, you're a short drive to downtown or Short Pump, the highway is easily accessible, and there are numerous stores within a few miles on Parham or Broad St. Easy to get to Walmart, Target, Lowes, grocery stores, Costco, banks, etc. SAFETY: Overall Legacy is quiet and safe with many families with young children. There are people that drive too fast through the parking lots and I've heard of people stealing things left in unlocked cars, so as long as you lock your car, you'll be fine. COST: I feel as if the price I currently pay for rent is fair, especially after touring numerous apartments when moving to Richmond and learning what the cost is like in this area relative to quality/space. read more

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Went to visit a loved one yesterday, firstly if you want visitors to part in one of two designated areas then maybe you should have cleared the stairway of ice so visitors can safely go up and down!!! And also to charge a monthly fee of $31 per their website to dispose of garbage and the compactor is overwhelmed due to the amount of trash which leaves the residents no other choice but to pile up mounds of trash outside of the receptacle until someone comes to clean it all up, unsightly and unsanitary! And this is the second time I've seen this (the initial time was after the holidays which was understandable but not acceptable). And yep management is aware because this particular compactor sits right across from the welcome center!!! I am offended and I don't even live here so I can imagine what the residents feel!!! read more

Legacy at Mayland - Mounds of trash outside of the receptacle! - Apartments Near Me - Richmond, Virginia

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The Legacy at Mayland is the most uncomfortable unprofessional apartment group of my life time. Katie and Amy are both very different mangers of the leasing office however one does not show up to work and the other person appears on location on an occasion. They are both a complete waste of time with no accoutability, integrity nor competency when it comes to their roles individually. The only positive well informed person in the leasing office is Ruth. I have work orders incomplete receipts, countless emails using the UDR app, and email, cellphone interphase. I would emphasize that tenants maitain documents of all the inaquecnes of the unit prior to, during and all in between because Legacy at Mayland is not a great experience. I sat down with the general manager with an entire paper trail of grievances and I was covertly told to shut up or vacate. This would be our second meeting because office manger is never on location or present enough to manage the property leasing duties on a daily basis. The one and only good Legacy is this leasing office administer named Ruth. She has always been a point of contact for me because no one seems to be present via email, work order, and especially in person. read more

this is not the place you want to liv! these apartments will rob you blind for no reason! I will definitely be moving out of my apartment as soon as the lease is up and I've only been here six months. The trash is consistently ran over. They want you to pay for guest parking and your guests have to park near the pool. This is a big complex. I don't even live near the pool. They will tell you and your family members cars I paid $2000 to live here for nothing. I hate it here. It's in a good area but the worst apartment!! the amenities don't even equal $2000. There's nothing included so basically you're paying for a nice pool and an automatic lock. I can not wait to move ! I hate this apartment ! read more

I usually don't write bad reviews, but I need to warn people, believe the bad reviews. This place is a scam. Hidden fees everywhere: $60/month for parking, $25/month for... something unexplained. I live in a two-bedroom, how is only one car expected? Even guests have to pay $10 just to park. The apartment is old, full of wear and tear, with roaches and bugs constantly showing up. The upstairs neighbors are loud 24/7, I hear their conversations, footsteps, everything. There's zero privacy. To make it worse, you can't even have family visit with a pet unless you pay even more. I've only been here two months and I already want out. Regret signing the lease. read more

Been here a year and so far it has been excellent. Minor issues that maintenance was very responsive. read more

I have complaints and compliments. Complaint: I have submitted THREE requests for drywall repair and a water leak in my bedroom ceiling. It continues to occur because the problem has not actually been fixed. My bedroom has an unsightly stain on the ceiling and I have to keep a basin under the site where the leak occurs when it rains. This has been ongoing for months. I asked questions in my last maintenance request and have not received any answers...just a closed ticket. No one has showed up and it appears that nothing has been done. My family and friends don't come over because of the parking "situation." My best friend requires handicapped parking and there is none. There is no accessible parking. We don't live downtown. This is Henrico County. Requiring payment for parking, not having handicapped spaces for visitors, and having visitor spaces that aren't distributed THROUGHOUT the community (the way it used to be) is unacceptable and unfair. Despite the water leak/damage and the parking....that's a bigger problem. Rebel (in maintenance) helped me with a maintenance emergency that occurred the other day. He was onsite as soon as he was dispatched and he helped me with an unfortunate and gross situation that happened at the compactor. He was so nice about it and he even made sure that I didn't end up with a flat tire when I left...he noticed broken glass on the ground near my tire and moved it. He is a good person and he did an excellent job. I am so appreciative. Thank you Rebel! read more

Legacy at Mayland - This is the water damage that keeps appearing after the bandaid breaks (from rain) and ruins the drywall patch/paint (3 times). - Apartments Near Me - Richmond, Virginia

This is not a place you want to be. They are another greedy corporation looking for money, and that is it. They have absolutely botched the rollout of this new guest fee/paying for parking. Apparently they are charging $10 a night for a visitor to park. They call this a "nominal fee" - but let's call it what it is: slimy and greedy. And how exactly do guests pay? Who knows, but it's up to the residents to tell them. Cool, cool. oh! And a neighbor put up signs for their missing cat. Legacy tore them all down. These people suck. Do not move here. If you live here, let's keep giving one stars- Let's Go! read more

If you Love to Smoke Pot - Move Here!!!! Amy Sibley will strongly support your rights to Smoke Pot for hours on end right in the comfort of your own apartment even if it is a "non smoking" building. You can stroll through the complex while walking your dog and enjoy the smell of Pot continually while walking the complex as the smell of pot comes out of multiple windows in every apartment building. If you Love to smoke Pot definitely move here!!!! read more

DO NOT RENT! Legacy is a profit-driven slumlord. They are effectively raising everyone's rent by $300 a month overnight by suddenly charging $10 per night to park. Who can afford that!? This complex is outdated and down right fraudulent. After the murder this past April and the gun violence in 2022, this place has turned into a slum. read more

Easy move in process, nice neighborhood, maintenance takes care(the maintenance guy my dude lol). Leasing staff super easy to deal with. Probably staying here til the housing market stabilizes. Would highly recommend! read more

Finally free of the worst apartment experience ever! We had two people on our lease, but only got a single spot, and one person was always expected to park in guest parking, which was never available, and as a result guests never had anywhere to park. People parked in our spot all the time,. They will lie to your face and show no remorse, I had to resort to reporting them to the BBB (which really does nothing) We weren't allowed to see our actual apartment before moving in, we had to see a demo unit which was beautiful, our actual apartment on move in day looked atrocious, our floors were gouged beyond any repair, they refused to do anything about this. Always had problems with neighbors blasting music all hours of the night, my building constantly reeked of pot, and my next door neighbor was a known drug dealer. If you read this, please save yourself from this abomination of an apartment complex. read more

Regarding the 3/27 management response to the review left by T. Moore on 3/23, the information shared is false. My parking decal was properly displayed as it should be and I was parked in my designated parking spot. It was the oversight of the towing company not me as a resident. I took pictures as soon as I arrived to the tow lot and sent to management and was told by Legacy management that I had to deal directly with the tow company. It wasn't until I visited the management office with additional complaints that it was addressed. I was over 4 hours late for work because I had no other transportation and my vehicle was not returned until after 10pm. Regarding the broken faucet in the shower, I called emergency maintained both the night before when it actually happened and was told as long as I was able to turn the water off it wasn't an emergency. I called the next morning and was told the same. When I spoke to management they noted that IF there was a true emergency on the property, then they would attempt to see if the problem could be fixed with no promises and the repair would take place on Monday. The faucet broke on Friday night! Management informed me that as long as I had running water in other areas than it wasn't an emergency! In both instances, I as the paying resident followed all proper protocols and was dismissed by management and action wasn't taken until I complained further or wrote a negative review. So as I stated in my previous review, please do not rent here and attempt to purchase a home where your money is valued and you don't have to be subjected to changing rules such as paying $25 for 1 parking space and now having to pay $50 for the same space while your guests have to pay to visit you because there's no visitor parking. Or being told that as a grown adult, you have to bathe in the sink for 2 days until maintenance can address your concern! read more

This place is fucking awful. My boyfriend has tried to get his washer fixed for months, maintenance claimed they needed a new washer, but the replacement never came so periodically water leaks all over the floor. Then , we've found sooooo many bugs, a few have even wound up on his bed! Giant crickets have appeared as well as multiple other insects & we've both woken up with bug bites. And before anyone asks, no, dishes/trash/garbage is not being left in the room. This is god awful & should not be a problem we're experiencing. But when we contacted the leasing office nothing was done! We're paying money to live here & for comfort this is a fucking rip off. This place does not take care of its units or it's tenants. DO NOT LIVE HERE. Also , here's a look at the HVAC/whatever it's supposed to be. You can see everything is falling apart & I believe it's a safety hazard. read more

Legacy at Mayland - HVAC - Apartments Near Me - Richmond, Virginia

Our apartment here at Legacy is EXCELLENT! Initially we overlooked this property because it is rather expensive. After being invited for a second glance we decided to consider Legacy at Mayland. We had actually closed on a deal,a week before our second invitation arrived, within a different community. Although we are sure the other complex would have been very comfortable we are thrilled to announce that Mayland has exceeded our expectations thus far! The staff here has been quite amazing. Amy was able to understand our needs and found us the perfect place. We looked at several apartments and she helped us select an apartment based on our needs and daily routine. Honestly, we couldn't be happier. We love the window option in our Kitchen. The carpet in our apartment was brand new upon arrival as well. The walls were freshly painted and the list goes on and on. You can be sure that attention to detail is implemented at this property. The staff here takes pride in this community and it resonates throughout the company as a whole. We feel that the staff is approachable and respectful of their clients. We love staying connected through the online community portal. This helps us to communicate effectively with each other. Here we can get familiar with our neighbors and we can receive messages directly from the office. It helps us all to stay connected and supportive. I have never known any other property to do this. Our neighbors are classy, polite, and well educated. People are not usually loud or obnoxious. We feel safe and the grounds are perfectly manicured. I love taking a stroll through our community because it is such a delightful place! Overall, we feel that we have made a good choice by being residents at Legacy at Mayland. If you are looking for a luxurious place to call home consider this one. read more

My beloved dog died in December 2017. Since I was paying $20 extra per month for the dog, they amended the lease to remove the dog. However, in January, not to be deterred, they billed me sixty five cents for dog rent. Sixty five cents for a dead dog. You can't make this stuff up. Further follow-up: Without telling me, they added $74 in additional charges to my April bill. Fortunately I caught the charges and paid them before they could sock me with a late fee. Also, ALL trash dumpsters on the property were overflowing over the weekend. You pay an additional $30/month for trash and if the bins are overflowing and if you set your trash back in front of the bin they fine you $50. Stay away from this place at all costs. The management is utterly tone deaf. Jody Conley replied to my earlier review. Yes, I know the lease states a month-to-month rent might be higher. But I completely stand by my comments that they are greedy and opportunistic. Do not live here. Yes, after the raw sewage flooded my bedroom they did clean the carpet. My point is no amount of cleaning can get rid of fecal matter, blood, urine, and other fluids that seeped into my home. I've paid them well over $15k in rent. They could have replaced the carpet. This place is greedy and terrible. Stay away. Also, each month, they charge you a water fee, trash fee, pest fee, and parking fee. For paying a trash fee you get the privilege of a compactor that routinely overflows. If you don't then schlepp your trash to a backup dumpster in another location they fine you. read more

Had and issue with my door and Renard came and fixed the issue! Great maintenance service

Legacy at mayland is a wonderful neighborhood. Everyone is friendly and the neighborhood was very welcoming! I love it here!

I've been a resident since Dec of 2016 till now and it's an amazing place to live at everything works perfectly even the service team are amazing always available and fast and for me legacy at mayland should get a prize for being the best & will stay the best apartment complex in Henrico. read more

Such a regret signing this lease 4 months ago. DO NOT live here if you want any of the following: 1. Only 1 reserved parking space and a struggle to find visitors spots. Oh and people love to park in your reserved knowingly and refuse to move their car. 2. Appliances that absolutely are terrible. Our AC wasn't working properly the first 2 months we started living here and it was 88 degrees in our apartment. Maintenance did NOTHING. Just said "that's what happens when it's that hot out" super rude as well. 3. BUG INFESTATIONS. My boyfriend and I could not feel comfortable in our own home because we had roaches in our kitchen coming from a nasty person who must live next to us. Let alone tried to have it taken care of and NOTHING worked. Oh, also crickets were a problem too. I've never felt. More grossed out and can't believe we have to deal with this when it's not our fault. ABSOLUTELY DISGUSTING. 4. Did I mention the maintenance do NOTHING and never get back to you about an issue. 5. No overhead lights in the bedrooms or living room so had to buy a bunch of lamps. So long story short, my boyfriend and I will not be renewing and right now wish we could break the lease due to those issues that are all out of our control. You're welcome for the warning if you're thinking of signing here read more

I've been living at Legacy for the last few months, and have had absolutely no issues with the complex at all. I seriously love this place. The staff here are extremely courteous and friendly. Even before moving in, they contacted us about issues with our soon to be unit, and worked with us to get a comparable (and in my opinion better, hello custom closet!) unit at a lower price. After that they have been wonderful and quick about fixing any maintenance issue that we've had, and it's been very few at least, things like the toilet stopper needing to replaced. After living all around the West End from Short Pump all the way to the edge of the city of Richmond, I have to say the location is wonderful as well. It literally takes me 2 mins to jump on 64. Even the community itself is one of the better ones in the area. They have outdoor lighting at night, so you're not walking in the dark after getting home late. My fiance loves this as it makes her feel safe. The amenities I have used are all top notch as well. If you're thinking about moving to Henrico, or trying to get out of a bad apartment complex in the area, I highly suggest that you at least check this place out. It might be slightly more expensive (and I mean like an extra $50 more a month) than other units in the area, but trust me, you get way more than you pay for. I know I will be staying here for as long as possible. read more

First off, You know you got a very bad deal when one of the tenants next door tells you as she's moving out with her belongings in tow piled high above her nose...."Good Luck living here!!" Boy...did we ever need it! Read below.... To Whom it may Concern This serves as notice of termination of my lease at your residential properties entitied Legacy at Mayland. I am hereby requesting termination of my lease on July 16th, 2018. I have entered into a new leasing agreement with another company and wish to terminate my lease based on these conditions at 8705 Pellington Pl apt 4: 1. Continued retaliatory harassment by management and demands to enter property without written notification within 24 hour time period as stated in lease after stating substandard conditions and existence of mold in dwelling, which is noncompliance of leasing agreement 2. Lying and manipulating fact on documentation regarding tenant actions and accusing tenant of non-compliance for entry to unit. (they just started showing up, not even giving warning...then started telling me they were going to evict me if I didn't let them in "whenever"...LOL) 3. Placing tenant into dwelling that was mold ridden and had a leaking HVAC unit for months before tenant unknowingly moved in and was not able to inspect home as she rented sight unseen.With NO choice in the matter. Also, charging tenant extraneous amounts of transfer fees after being a domestic abuse victim...and having someone leave your apartment and leave you with ALL THE BILLS...I was not entitled to anything not even a remote consideration of the fact that I was a single mother and my partner had just taken off and left me with EVERY single bill, even in a case of abuse. They never offered me any help. They just told me to "pay up and then get out of our face" Notifying the tenant that she could be let go of her tenancy without any buyout penalties, and then later notifying her by written report that you were just kidding. And you didn't mean it. Any of it.....:-/ Because...YOLO! Above I have included just a few of the nightmarish issues that have plagued me since i moved here. I would like other readers to understand that since bringing attention to flooding of their HVAC system, I have been vehemently harassed almost daily by a new story as to why I should be evicted. One day it's this...the next day it's that. It's like a nightmare. I come home and I can almost be assured that there will be some kind of unlawful detainer thing posted to my door for fees I do not owe or actions I did not take which render me "non compliant" Let me say this: When you get under someone's craw here, you BETTER freaking run. They will target you until you begin to lose sleep or have nervous breakdowns or have so much anxiety you cannot even think of anything else but how HORRIBLE the people you are giving your hard earned money to are. I even noticed that one of the management was using a fake name to access my Facebook page...just to see if I had pets I hadn't reported. Can you imagine? Also, you are asked to sign a contract that states that at ALL times, you can be recorded via security cameras! That means, if they really wanted to...they could put one into your unit and watch you whenever they want. IF YOU SIGN A LEASING AGREEMENT WITH THIS COMPANY, IT WILL BE TO THE DEMISE OF YOUR CREDIT and your right to PEACEFUL tenancy. I had great credit before renting here...and because of the unscrupulous staff, I am looking at a possible eviction on my record. PLEASE. especially if you are a woman looking to start over or have children on your own...DO NOT! I cannot advise enough. It will be to your credit peril to sign this lease with this property.They are like loan sharks...without the loan part! ***Edit***** I did go back and slap on a 2 star for some of the poor people in the leasing office that have no control over the fees/noncompliance documents served (sales team. Not able to help with accounts) In fact, of all the sales people, only ONE can handle your questions about account. She doesn't work there, btw! I know, better by the minute. Amy is very nice. I really like most of the office staff, but their functionality is really not to serve existing tenants. I always found it really odd that nobody in the leasing office could let you know the EXACT amount that you owed even DAY OF rent being due! um really? also, going to drop off a check? Not so fast! Rent drop =tricky, especially if all you're doing is trying to drop a check in the drop box. They frequently remove the dropbox from the inside of the office wall (no outside dropbox for those who wish to write checks over a late weekend evening) and I really wonder if this is on purpose to make more in late fees? I know that sounds paranoid but with all the other lying and immoral and unethical practices by them you have to wonder just WTH there. conclusion: Biggest pain in my A** ever. 2 thumbs, way down. read more

I moved in with a lot of hope...as all renters have. I transferred to another unit and then everything got REAL. The bills are fine, if they are expected. The problem is that on request to produce the bill for the carpet stain , erroneously charged electricity (63 dollars for 10 days of service when .....I'm paying dominion for service??) This was the pattern. When asked to produce the proof that I owed such things on my rent they claimed I owed , crickets. This would be the general pattern for every extraneous charge I found going forward and requested to have proof of. It was never substantiated as to the legitimacy of the charges. to make matters worse, the same day I get a bill for a stain on a floor in another unit I was transferred from (which they had to pull the carpet up to see) as luck would have it, my current apartment carpet in my sons room flooded bc of an HVAC issue. Everything under water. The HVAC is still leaking and the whole place reeks of mold. We can't even use that room anymore and they have fans hooked up on MY electric service trying to fix it. Also looks like they transferred me from a nicer unit to a bad one based on Facebook stalking thinking I had a cat that died. I also found a camera that was placed that was surveilling my back patio...it was REALLY unsettling. How creepy can you get?? I really felt like with the introduction of a new manager in the office, things became awful for the tenants. This woman is obsessed with whipping people that cannot get anything else around this school district into her control and it was a really sad thing to witness go down. The other more serious matter is that I was NEVER clear on my actual bill. Stupidly, I am in the habit of pulling up online accounts and writing checks based on the reflection of amount due. I trust that the online statements are really what is owed! Well. Not so in this complex. I have no idea from one month to the next what my charges are. I have guessed. Each time I guess, and am wrong...guess who gets a late fee? Me! Not them. That's fair, right? It's such a disaster. I've had to get the help of legal aid to settle this horrible issue. If you care about your peace of mind, and don't want to constantly deal with BS after paying the rent that's due, you'll stay away from this dishonest company. There is SO much more, but I will spare everyone the horrors. They also took the liberty of hooking up many large dehumidifiers to my electric bill after acting ugly about my rent and piling tons of charges on top of it. Honestly? I just couldn't afford to do business with these people. Thanks for reading. Let me know if I can answer any questions about my experience dealing with these people. We've been let out of our lease. That's somewhat positive although the truth is....I REALLY liked my place! We had an awesome back yard and the apartment was really spacious! We also had a soaking tub in my master which was awesome. Here's what I will say: plan on paying 200-250 over what they quoted you on move in. And to be fair for the space you have and the nice bathroom, it's probably worth a 1400 dollar rent. I wish to goodness they could just ASK for this straight up instead of being deceptive about things. That would be the way I'd do it were I the owner. read more

Unless you live by yourself don't move here!!! Parking is horrible. They have more people living here than they do visitor stops. Most times you need to park in a nearby complex because there is absolutely no where to park everything is full. This place has a lot of open spaces that they can use for parking but are not. Beside parking issues this place is great to live. Make note you can rent a garage for 130 a month but when your paying over 1300 dollars already that's an extra expense you don't want to be adding. Very safe and quiet place, staff is friendly and maintenance is great. PARKING SUCKS!!!!! Never have I lived in a place where there is no place to park. I live in a 3 bedroom apartment and two of us are always fighting to find parking, I hate coming home after 5pm cause I know there will be no spots. read more

My family and I had a smooth transition with our move. The staff members at the rental office extremely personable and made sure we prepared for our move-in. Our apartment is spacious, clean and equipped with very nice amenities. I am extremely satisfied with our new home and community. read more

They responded so quickly and was friendly. The guy who came in was very respectful and he even wore a mask as a safety precaution.

The apartments are nice-ish; But the constant smell of Marijuana and cigarettes that reek the halls and even my own unit are so bad.. We have complained numerous time about the issue and all they do is send an email.. We also talked to two neighbors that both moved out cause the smell.. We also confronted one of the neighbors that is smoking in the building; But quickly denying that she doesn't smoke weed but her eyes were all bloodshot and she reeked of weed.. Neighbors here can be rude and noisy... Parking is a nightmare they repaved the street but don't even bother touching up the paint for the spots... Neighbors also door ding your car like it's nothing... Trash like to pile up and there are rats all by the trash and bugs... Noise from others units is the worst and people act like they don't have neighbors at 10 pm and play loud music... Management suck they never listen to complaints.. I don't recommend this place to anyone and no one should ever move here.. Monthly rent is to expensive very the very little they do. Legacy at Mayland may look nice on the outside but it's a terrible place to live.. 1 star out 5 read more

This place sucks.. I live in the downstairs and the upstairs neighbors simply do not respect us live below .. hear the phone vibrate up the neighbors .. kids not stop flowing ... if you are behind a quiet place to live not move to the Legacy ... God knows what evil step here and see the time of my contract win to move out of this fucking place ... oh not to mention the stench that has the hallway ... read more

Never had a problem with them coming to fix thing come right away you can put in your work. order today and. they will come the next day. I never had a problem on weekends so I don't know how they act. on weekend. read more

This is the Worst place to live in ! From outside it looks nice, Too much of Noise, Worst Maintenance Staff, management is rude, they don't change bulbs they will slap you with high move out costs, you will find thrash everywhere, people speeding with cars and no courtesy for others, smokers everywhere, unleashed dogs, dog poop everywhere, stray cats all around the property. I am just waiting to get don with this lease and move out of this place and never probably look back at another UDR community if this is how they are going to treat their residents. read more

We lived here back in 2014. We were upgrading after living on the East End for a number of years. We never enjoyed living on the east end, but moving is such a hassle. Plus all of these admin/application fees. We were only on Pennsbury Pl for 1 year. And during that time, we noticed that all of the neighbors in our four-unit section move out. We were slightly alarmed but planned on living here for the next 5 years or more. Then came time for us to renew our lease, from one lease to the next, they were doing to increase our rent by $200-$300 dollars. We told them that our pay had barely gone up at work and that there was no way that we could afford such a drastic increase in such a short time frame. We felt like we wasted that entire year, but we did move out to where we are currently residing. And we have been here since we left Legacy Mayland. That is no way to treat your tenants. Avoid this place if at all possible. read more

Stars for the ambiance. Great location, different community. Bad lease release rules.

Legacy have been my home for over 10 years. The staff members, have provided me a pleasant experience. I also love how safe I feel, and the neighborhood itself. I would not change this experience. read more

We enjoy living here at Legacy at Mayland. All the staff is always nice and willing to help. I would like to give Quinton 10 stars. He is SUPER! He has gone above and beyond amazing customer service. Great community, great service, and friendly approachable staff. read more

I have been a resident at legacy at Maryland for almost 3 years. For those 3 years I have Endured many things. Recently I have had issues with a neighbor in which my family and and I do not feel safe living here anymore . I have asked the leasing office to allow me to leave a couple months early because we no longer feel safe in our home. They said the only way I could leave was if I paid out my lease. Legacy has known about the issues with my neighbor and it seems like nothing has gotten done and the situation has gotten worse. Rent goes up every year and more and more miscellaneous charges Accumulate. Some problems with the apartment are resolved some not. I highly recommend you not to move in to this neighborhood. There are many other things you will see and dislike once you get here . read more

I just left Legacy after 14 months of being there. As far as community and location goes, its really nice and the actual apartment is decent. HOWEVER, they are cheap and charge you for everything!! I just got my move out statement and it was $1500. Our first maintenance request was getting our sink unclogged after 2 months of being there and they charged us for it! They also charged to put in lightbulbs when we moved out, even after I bought them an entire pack, and they charged to replace my blinds, even when I bought the new ones. Just those two together cost us $41. Absolutely insane. I will not be going back to this place and I will not recommend it. read more

I've lived at this apartment complex for about a year now. The one bedroom is very nice with open space but wouldn't recommend getting a one bedroom if you have a spouse, only one person gets a parking pass and the other has to use a visitor spot which would be totally fine but THERE ARE NO SPOTS OPEN AT NIGHT! I work late at my job and come home to all of the spots filled up, so I have to park very far away (with groceries and other supplies it's not a fun time). But that is my only complaint, the amenities and the apartments are beautiful read more

I've been a resident here for 3 years now and I've enjoyed living here thus far. It's a very safe and quiet complex for the most part. There has been reports of vehicle break ins but I mean if you leave your car doors unlocked someone just might go in. I gave 4 stars because I feel there are a few improvements that can be made. I think the office staff can be a little more welcoming. I'm really big on customer service. They rarely speak when you enter unless you're a prospect. I also don't like that you should have to pay for your renewal "incentive". I used to be a leasing consultant and we never made residents pay for their renewal incentives where I worked. It makes no sense to have someone pay for an incentive that you're offering for renewing. I also think they should have a better playground near the pool. I've read some of these reviews and I can't say it's the worst experience ever but they could definitely use some improvements. The location is great. Maintenance is great. read more

I have been residing at Legacy for four months, and I am very impressed and pleased to live here! I love my apartment's loft layout look. I must say this is my favorite apartment by far in the Richmond area, especially considering this has been my fourth apartment move within four years since relocating to this area. I wish I had found them sooner, to have eliminated all my past negative apartment experiences! Let me save you the headache of searching elsewhere, and stop by to see for yourself. Trust, I am no paid spokesperson or whatever..just simply happy to have finally found this place. Again, from the look of the outside/inside of my apartment, the two hugh pools and grills, tennis courts, car vacuum on site, And let me not forget each and every one of the staff members have been very professional, sweet, and a pleasure to work with on assuring my daughter and I, are comfortable while here!!! Sincerely, Happy Tenant read more

DO NOT LIVE HERE! The management for Legacy at Mayland, and I suspect it is the same for every branch, are a bunch of scan artists. They have mastered the bait and switch technique. I was charged 30 dollars for one light bulb upon moving out. I cleaned my place and it was immaculate upon moving out and they charged $120. The carpet was old before I moved in, and they were doing renovations to the apts around mine. When I moved out they replaced my old carpet, and charged me over $700 dollars , even though they were going to replace anyways. They claim that I could request a move out inspection and was sent to me in an email. I don't remember seeing an opportunity for a move out inspection because of all the worthless spam emails sent to me about other random things I could care less about which probably made it impossible for me to distinguish between what was important and what was not. Either way they replaced the carpet without even letting me know, much less having a joint move out inspection that would make me aware of their devious intentions. I have seen other similar posts and that leads me to believe many other people have been subjected to this kind of treatment. Total dollars scammed...almost $1000 read more