When I was looking for places, I had ApartmentRatings.com open alongside Padmapper, which is…read moreawesome. I love that website. But I digress! If I found a spot that sounded good, I checked apartmentratings.com, and often, I discovered cockroaches, paper thin walls, parking lot parties, safety issues, and a plethora of other horrors, hiding behind possible homes. At one point, I finally ended up sorting by ratings in apartmentratings.com, and that's how I found Three Willows. Last I checked, they still had a 100% rating, which I admit, made me a little suspicious. But I have to say that it has been pretty good. The complex is quiet at night, and I can hear my neighbors if they go up and down the stairs next to me, or when they close their front doors, oh, and I can hear TV coming through the wall a bit in the living room, but mostly, I don't know a darn thing about what's going on next door, and I trust the same is true for them. My home feels very peaceful and quiet. There have been maintenance issues here and there, but they are quickly dealt with--successfully! One of the apartment managers lives in the complex, and she takes no sass. Things run pretty darn well around there. I've had one spider cricket (or whatever they're called), and there have been a few other bugs. Mostly, I find them dead. When I first moved in, I bombed the place with Raid foggers. I don't do well with spiders. I've found a few here and there, but only one has been alive! And he didn't last long. Neighbors seem real nice, and there are cats in windows and dogs on leashes. It's a good place. I'm pretty happy here.

My husband and I moved into the development two years ago. We researched high and low when we were…read morelooking for a place to move. Three Willows didn't have a single negative comment about it. Once you move in you tend to stay until you buy your first house is what we were told and we can see why. Our townhouse is spacious with tons of cabinet and closet space. Who doesn't love storage space? If there's a problem, which rarely happens it gets fixed immediately by the maintenance workers. The management stays on top of everything and makes sure that you're satisfied. The development is very pet friendly and family oriented. We get a monthly newsletter and notices on our door about the occasional goings on in the development. In the past there has been a garage sale and lately there was free pizza courtesy of Comcast. For the most part the development is very peaceful. You can hear the occasional front door closing next door or the television on, but for the most part you don't hear your neighbors. You forget that you aren't living in a single family home sometimes.

Living at Triton was initially a positive experience, but that quickly changed after new management…read moretook over. When we discovered a long-term leak in our unit that led to black mold inside the walls, the situation became serious. Unfortunately, it took nearly two weeks just to receive a response, let alone any meaningful action toward remediation. Throughout the process, communication has been lacking, and interactions feel dismissive and unprofessional. In a situation involving potential health risks, empathy, urgency, and clear leadership are essential--and those qualities were noticeably absent. 33 days now as of 5/22/26 and still this is not resolved! I would strongly encourage anyone considering this building to carefully weigh their options before committing.

Spacious well-appointed apartments, with the largest closets I've seen! Clubhouse is amazing, even…read morehas a golf simulator! Pool deck is great with plenty of loungers, grills and table seating. Staff is amazing and attentive, I love living here!

DO NOT RENT HERE!! Run down. Poor management. Even the management company doesn't care that the…read moreonsite management is horrible. They literally just want their rent! Far better places that actually care about their residents!

Ive lived here four years but time to go. The rent for a 641sq foot apt is now going up to over…read more1450 . That's a 200 dollar increase. This doesn't include any utilities or water or sewer . A lot of voucher renters moving in. While My rent keeps going up . The appliances are old and beat up, The tub is rusted and refinished and peeling. My floor keeps bubbling up. They call this a upgraded apt. Upgraded from what exactly ? I have never been late on rent in four years. I'm extremely disappointed in the way this property won't even attempt to negotiate a fair increase . Best of luck keeping loyal paying tenants , who once thought your property would be their home for many years .

Crickets. Millipedes. Centipedes. Ants. Earwigs. This place has a bug issue. I've lived here for…read moreabout 14 months now. The first year was peaceful, however it has progressively gone down hill. I kill at least one millipede downstairs in my office everyday. Pest control comes, but it does not work (millipedes are also infesting the pool area). I've spent my own money trying to address the issue. At one point I had ants crawling through gaps caused by my floors separating on both the second and third floor. Ants falling from my third floor bathroom ceiling vent and getting stuck in the ceiling light. Management knew about this issue and had no solutions other than to spray pesticides ... into a vent. They have been aware of my floor separating for over a month at this point. Their contracted flooring company randomly showed up at my door, I wasn't dressed. They said they would come back within a certain time frame. They came back past that time frame and I left for an appointment. I later received a passive aggressive email from Logan at the office saying that I "denied entry" and that they don't have control over the flooring company and when they decide to show up. Keep in mind, this was in JULY, we are currently in SEPTEMBER. I responded to the email and they never got back to me. About a week after I went to the leasing office, no apology was given. They asked if I submitted a service request through the portal ... but I literally called and emailed them, so they knew. While I was there, another resident was going off on them. I wanted to rent a home because I didn't feel like dealing with owning a home. Paying $3k+ per month and having to deal with these issues is honestly absurd. I truly regret renewing my lease, I have no peace of mind here and no empathy from the leasing office and no I will not call a customer service number.

I truly can not say enough great things about not just the apartments themselves, but the…read moremanagement. Jennifer and her team have absolutely gone above and beyond to make sure that this transition was smooth, easy, and efficient. Her and her team work so hard to make sure questions are answered and accommodate your needs. The apartments are absolutely gorgeous and some of the nicest in the surrounding Richmond area. Despite there still being small amounts of construction, everything met our expectations and we are so excited to spend our next 2 (possibly more) years here. Ainsworth has it all.

We moved here last year and it was honestly the best living experience I've had. Maintenance gets…read moreback to you in a reasonable amount of time. Neighbors aren't a hassle and it's in a great environment. Special shout out to the leasing office manager Landon! No matter the problem he had a solution and he made living here that much better.

I've lived here since August 2020, and am the first to live in my apartment. The price increases…read moreare insane, both for rent and parking. Management has changed hands many times since I've lived here. Overall maintenance is pretty good. I had one incident where 6 men came for a minor leak by the sliding door, which was weird and unnecessary. They (all 6) couldn't figure out what was happening, but it turned out to be really high humidity in the apartment, which a good dehumidifier fixed. There's been a few times where kids have run around banging on doors in the middle of the night, and once where they tried to open my door. It creeped me out, especially since I was playing music so they knew I was home and intentionally tried to open the door slowly so as to sneak up on me. I really don't want to know what they were thinking, but because of this I got a ring, and I haven't had issues since. Other than these incidents, security is generally good. You have to have a fob to get in the building, and most people don't leave the door open so it stays pretty secure. I wish they had cameras in the buildings, and had better package handing. I've had a solid dozen packages stolen over a couple years because they don't monitor the package room at all. Overall, 4/5. Pretty safe, new apartments. Really expensive. Apartments are tinyyy. They have a pool now, as well as a gym.

i have lived here since it opened, and have to say the new manager seems to be really trying hard…read moreto bring this place to what it should be. Staff has also been pulling their weight recently making it very pleasant to reside here. Lets hope manager sticks around so things can move along the way they shou be...

There was a break-in on April 21, 2024 in one of our apartments at Everleigh. Fortunately, there…read morewere no injuries except for a small dog. The owners of the building state that safety is not their problem. Perhaps they should move in to one of the apartments before they make such a statement.

Very old, appliances. Had to submit multiple work request in the one month we lived in the unit…read more Convenient yes, daily living with kids - not so much.

The Flats at West Broad Village's "community care team" cares little for residents. They do not…read morehold themselves accountable for the issues raised, and present excuses regarding fixtures to the package delivery system, the broken package room door, gym equipment, or creating partnership/incentives with the local businesses that create "the village" they market . They will say "they are working on it," and months later, the issue still stands. With the exception of the maintenance team, the "community care" team does not care for their own accountability. However, they do care about ensuring you are accountable. For example, they switched the rental insurance system and requested residents upload their new insurance by 9/1. The morning of 9/1, I uploaded the insurance, cc'd them in the email, and they charged a $13 penalty. Do note residents verify rental insurance before moving in, thus I do have rental insurance-- they simply did not choose to transfer the prior documentation to the new system and left the hassle on residents to do so. Additionally, 8/21, I paid $2,536 in rent in ADVANCED based off of the charges in the portal (proof attached). On 9/6, Katina mentioned I owed $63 + the $13 charge but said it would be removed over a phone call. I was very grateful as numerous changes have taken place due to shifts in property management in July. On 7/31, they stated, "Moving forward, your monthly rent will be posted on the 1st of each month. You will still be able to review your monthly charges through your conservice statement, but the official charge will not be posted until the 1st". I neglected to remember this; by paying my rent early I did not see the conservice statement in the portal as the 2 systems are not merged. On 9/6, after I was notified of the $63 by Katina and thought the phone call reminder was very kind -- on the same day, I returned home after a long day of work, to a "notice of failure to pay rent" posted to my door stating I would need to vacate the premises in 5 days if I did not pay rent. A Notice to Pay is a 14-day letter for money-related issues.This notice is used for failure to pay rent. The landlord gives the tenant written notice that rent must be paid within five days of service date or the tenant must vacate the premises. During the pandemic, the original 5 day notice was extended to 14. While it is still listed on Henrico County's website (https://henrico.us/sheriff/civil-process-section/eviction-process/) , it may have resorted back to 5-days following the pandemic-related state of emergency. However, despite the legality of it, I do not have a pre-existing history of late payments. While I did not see the $63 due to my initiative in paying rent early, the documentation of the $2,536 clearly shows that my intent was to pay rent. If the Flats at West Broad Village's community care team truly valued its community of residents, you would think they would have taken the context into consideration prior to posting a notice. Instead, this made me feel as if I am simply a disposable inhabitant of their property. Minimally, giving me to the end of the day to pay the rest of the amount would have shown an ounce of compassion or empathy, but they do not have that. In this chaotic world where everyone is hustling to cover inflated groceries, gas, rent post-pandemic and amidst a recession trying to survive, they are heartless. While West Broad Village is beautiful and the apartment will be beautiful, if you choose to live here, live with zero oversights or mistakes or they will clock you while making no improvements theirselves.

Williamsburg Park is the best kept apartment secret in the West End! I lived here 2000-2002, and…read morenow again since 2013, first with a one bedroom and now a two. These are townhouses so there's no one above or below you, with hardwood floors, renovated kitchens and baths, and best of all gas is included in the rent for cooking, hot water and heat, so the electric bill is small and the only other bill is internet/tv. The buildings are older however the property is well maintained and the grounds are neat. They are always doing some kind of improvement to the property--the latest is replacing all the toilets with new ones that use very little water and helps the environment. The only thing I'd like to have someday is a washer and dryer in my apartment, however the laundry room machines are well maintained and pretty new, so this isn't a problem just a wish. I rarely have to wait for a washer or dryer. The neighborhood is safe and close to everything. Williamsburg Park is culturally diverse with friendly families. My neighbors are hard working and many have been here for years. I really enjoy the office staff: Patricia and Amy are so welcoming, and any time I need a repair done (not often) they handle it right away. The maintenance guys, Mike and James, are prompt and knowledgeable. I intend to stay here until I have the opportunity to own a house. However, living here is so easy (no yard work or repair worries!) I may just stay and save money!

DO NOT absolutely DO NOT rent from them. My husband and I rented from them starting in Sept. 2016…read moreand moved to a two bedroom in July of 2017. That is when the problems started. Our neighbor was invested with roaches and we got them, they never showed up to treat therefore I had to pay to do it myself. Our AC unit went out and the landlord said it wasn't a priority and even though I was 7 months pregnant and its was almost 90* outside, I had a condition and needed to learn what was important. Not to mention the $200+ electric bills because of their AC malfunction was on us. Our water heater was on the fritz when we moved in, it still is but you cant see water leaking because they sealed it inside the door. Our back door never had a handle. We had a leak under the tub that made the living room wall wet, we was told to let it dry and they would paint it..No trying to fix whatever is leaking, just caulk and seal the leak in. Now we're moving out in May because we bought a house and the landlord is making us pay for the week after move out date for them to paint and clean! I've never been so happy to leave this place in my LIFE!!! Oh and if you want to hear Mexican parties at 1 am, then your in the perfect place. Oh better yet come out one morning to find your license plate stolen off your car.

This apartment is the worst place I have ever lived in my life, I left a earlier review the owner…read morestraight up lied claiming that I refused treatment,who refuses treatment for 10 months of a cockroach infestation and your spouse has to be treated for scabies. You're denied adequate treatment. For 10 months, don't believe one minute that Pegasus Residential LLC cares about there residents. In November 2019 I filed a Complaint with Henrico County and The Villages of West Laurel apartments was in Violation of housing code for roaches infestation. If you are a resident there , please be sure to have written communication such as request for maintenance repair and file any complaints necessary if they fail to maintain the premise.

Been living here for 4 years and currently I've been 14 days without any air conditioning & 1…read moreportable AC window unit and I live on the 3rd floor And Its been unbearable. Its only 3 maintenance people and over 500 units. Extremely poor communication with the leasing office. constant text messages saying it was fix and nothing was done. no compensation or compassion. They didn't even offer me water! The pool & gym is only open during office hours so I've been stuck in my bedroom trying not to pass out.

my first review was removed by Yelp. It was full of truth though.. So, I'm going to write this…read moreAGAIN...The property manager Shadiamond however you spell it is NOT professional at ALL.. no one in the office knows what anyone is doing. They all lack phone etiquette. They act like you're bothering them to do THEIR job. They are not concerned with being helpful. They just want your money. out of the entire office, Deja is the ONLY one who actually cares and takes action where she can. Even the maintenance men are unhappy and i know this because i spoke to each of them and they all have some type of issue with the staff in the office.. Just do a clean sweep of the staff, keep Deja and hire people with compassion, empathy and who WANT the property to be better

I recently moved out of Abbington West End Apartments after my lease came to an end. I would like…read moreto share my disappointing experience with the management and the unjustified charges I faced upon departure. Firstly, I left the apartment in impeccable condition, ensuring that everything was well-maintained and any minor issues were promptly addressed during my tenancy. I booked a appointment for a move out inspection which no one turned up for. However, to my absolute surprise, the management claimed that they had replaced the carpet and vinyl in the unit, which was simply not the case. It is disheartening to be falsely accused of damage that never occurred, especially considering the care I put into maintaining the apartment during my stay. Not only were the charges unjustifiable, but the management's handling of the situation was unprofessional and lacking transparency. Instead of engaging in an open and honest discussion about the alleged damages, they immediately deducted money from my deposit and now demand an additional $600. The lack of communication and unwillingness to provide evidence or clarification for their claims is deeply concerning. I believe in fairness and integrity, and this experience at Abbington West End Apartments has left a sour taste in my mouth. As a resident who consistently paid rent on time and took care of the property, I am disappointed by the lack of respect and professionalism displayed by the management team. I urge potential residents to be cautious when considering Abbington West End Apartments as their choice of accommodation. Be vigilant in documenting the condition of the unit upon moving in and moving out, and ensure you thoroughly review the terms of the lease agreement. It is disheartening to have my trust broken and be faced with unwarranted charges, and I would hate for others to have a similar negative experience. In conclusion, I am deeply disappointed with the unjustified charges and unprofessional treatment I received at Abbington West End Apartments. I hope that management will reconsider their actions and handle future situations with more transparency and fairness. The management in office is rude. It's been the worst experience I've ever had in a apartment complex. I will be bringing them to court Also it is near impossible to keep fleas and cockroaches away as the complex is a breathing ground for them. Don't make a mistake and move in here as you will be treated badly and scammed.