I showed up for a service that we received a coupon for in the mail and was told they could not…read morehonor without the physical coupon... while waiting I looked up coupons on their company website and found them, when I asked the service guy why he didn't let me know they were available since I didn't bring the one they sent me I was told, "yes we can honor that" but you wouldn't volunteer to tell me that to help me out? Then the manager said he would honor the coupon I received in the mail after I was visibly upset, no thank you, took my car for service elsewhere, customer service is nonexistent anymore, its all about taking your money!

We visited Lugoff Toyota to review their inventory and identified a used Sequoia that we were…read moreprepared to purchase. We were assigned to Scott Cooper, the Internet Manager. We clearly communicated that we wanted to buy the vehicle. That message was ignored. Over several days, we sent multiple follow-up messages. We called repeatedly, sent emails, and sent text messages. When we requested to work with a different salesperson, we were told we could not because we were already assigned to someone. Our explanation that the assigned salesperson was completely unresponsive was disregarded. When we finally made contact, we asked basic, routine questions that any buyer would reasonably expect answers to (warranty information, Carfax availability, etc.). Those questions also went unanswered or were delayed with no explanation. After more than two weeks of attempting to buy a vehicle, we made zero progress. We then contacted another dealership with a similar vehicle. In a single phone call lasting less than 15 minutes, we received all the information we had been requesting for weeks at Lugoff Toyota, negotiated a fair price, and completed the purchase. We were cash buyers. No trade-in. No financing. No complications. The sale should have been simple. Instead, Lugoff Toyota's lack of communication, professionalism, and basic customer service made it impossible to do business with them. This was the most frustrating and unprofessional car dealership experience we have ever had. The salesperson failed to provide basic vehicle information and failed to return calls, emails, or texts in any reasonable timeframe -- if at all. Over two weeks of our time was completely wasted. We will not return to Lugoff Toyota and cannot recommend them. Potential customers should proceed with caution. Management should take this issue seriously, as this experience reflects poorly on the dealership as a whole.

Stopped by the deal today and got to speak with Elisa Fair and she was awesome. Answered questions…read moreI needed answered. Thank you, Terry Bruce

Not a good experience lack of communication! Can't answer a…read morequestion through phone !

I can't believe I bought a car with no money down! You folks have to check this place out, it's…read morelegit.

I am not sure where to start. First let me say that I am a Disabled Veteran with multiple brain…read moreinjuries from service and I have always felt that each and every time I've come in to purchase a vehicle I was taken advantage of by being told a specific price and then the dealership lingo of an internet price vs a in person vs extra packages that to be should have been listed online or noted in person that made the vehicle cost more! I purchased 5 vehicles with Lugoff Ford within the past 4 years and each one has been nothing but a headache due to dealership error! My very first was a Ford Ranger which before the purchase I asked for specifics and they did agree to which included installation. Afterwards they realized it was not as easy as they thought and tried to not follow through with the deal which caused a HUGE issue! They even tried to go against the We OWE and not provide what they promised! In the end they found they were wrong and did follow through, so I decided to give another chance. I purchased 2 brand new vehicles this day! The 2nd time I purchased two new Mustangs. The Mach E in which they didn't have at the time I was promised features and told it was the same as the one we test drove, being it was day time we didn't think to look to be honest but found that was not the case, they lied to us and instead of trying to make it right it was just an "Oh, sorry about that". I was told by Lugoff Ford that the Mach E held GREAT value but found later it lost 50% of its value and is borderline just as valuable as the cheapest KIA, stay far away from this car! I wanted to give them another shot so I recently come back and purchased a 2025 Ford Explorer with a co-signer and due to issue before the deal was sent through, I wanted to simply return it back to the dealer. The day I arrived to do so they were all about taking it back but I needed to get home, it was late so I said I would be back tomorrow! Tomorrow comes and I am told the deal is funded and its a done deal, best of luck. A tactical way of telling me to F off and going back on what they said. The dealership is not trustworthy and I would rather go to any other not owned by the same group, maybe Nissan? They are new in the town of Lugoff, have great deals and seem to actually care to help people instead. I feel like they played off of my disabilities being disabled and a disabled vet. It took DAYS at times to just get a response from them, and the overall experience just was not top notch, not like purchasing a 50+ thousand-dollar car EACH time!

Once again Lugoff Ford has been a shining example of what a car sales experience should be. Like…read moreeveryone else, i've been sitting on buying a new car because they have gotten FAR more expensive while providing even less vehicle (Car Shrinkflation). I told my wife that we would likely need to wait a few years to see if things would calm down. Enter Cheyenne and Caleb, who went far above and beyond to make it happen. I got my wife into a brand new Expedition without killing the payment. Above and beyond all that, it was very very low pressure, just an honest desire to see if what they have meets what I needed. I highly highly recommend that: #1, buy Ford (American), and when you do, buy from this dealership. This should honestly be a training dealership for Ford. Thanks again to Cheyenne and Caleb, truly appreciate you both.