I cannot say enough wonderful things about James in the Parts Department at Lugoff Toyota. I had…read morebeen searching everywhere for a discontinued Toyota part, #75533-42041, and after countless searches and unsuccessful orders, I decided to call Lugoff Toyota. James did not have the part in stock, but instead of simply telling me it was unavailable and ending the call, he went above and beyond to help me. He told me not to waste my time calling Toyota dealerships all over the country one by one. He took the time to search Toyota's dealer inventory system to see if any dealership might still have this discontinued part sitting in stock. James found one for me at a Toyota dealership in Tampa, Florida, and he even took the extra step of finding their telephone number so I could call them directly. Because of James, I was able to locate what appears to be the last one I could find anywhere in the United States. I had spent so much time searching for this part and had reached the point where I honestly thought I would never find one. James made absolutely nothing from helping me. Lugoff Toyota didn't even get the sale. He simply chose to help a customer because he could, and that says so much about him and about the kind of service Lugoff Toyota provides. Thank you, James, for your patience, kindness, and willingness to go that extra mile for someone you didn't even know. You saved me countless hours of searching and helped me find a part I thought was impossible to find. Lugoff Toyota should be very proud to have someone like James representing their Parts Department. This is what outstanding customer service looks like! Thank you James, you make it happen for me!!! Rachelle Stewart

We visited Lugoff Toyota to review their inventory and identified a used Sequoia that we were…read moreprepared to purchase. We were assigned to Scott Cooper, the Internet Manager. We clearly communicated that we wanted to buy the vehicle. That message was ignored. Over several days, we sent multiple follow-up messages. We called repeatedly, sent emails, and sent text messages. When we requested to work with a different salesperson, we were told we could not because we were already assigned to someone. Our explanation that the assigned salesperson was completely unresponsive was disregarded. When we finally made contact, we asked basic, routine questions that any buyer would reasonably expect answers to (warranty information, Carfax availability, etc.). Those questions also went unanswered or were delayed with no explanation. After more than two weeks of attempting to buy a vehicle, we made zero progress. We then contacted another dealership with a similar vehicle. In a single phone call lasting less than 15 minutes, we received all the information we had been requesting for weeks at Lugoff Toyota, negotiated a fair price, and completed the purchase. We were cash buyers. No trade-in. No financing. No complications. The sale should have been simple. Instead, Lugoff Toyota's lack of communication, professionalism, and basic customer service made it impossible to do business with them. This was the most frustrating and unprofessional car dealership experience we have ever had. The salesperson failed to provide basic vehicle information and failed to return calls, emails, or texts in any reasonable timeframe -- if at all. Over two weeks of our time was completely wasted. We will not return to Lugoff Toyota and cannot recommend them. Potential customers should proceed with caution. Management should take this issue seriously, as this experience reflects poorly on the dealership as a whole.

Collin was very attentive and super helpful. When I buy another car, I will definitely go to him…read more He made sure everything was just right before my purchase was final. His caring and positive attitude made this purchase the best car buying experience I've had.

Not a good experience lack of communication! Can't answer a…read morequestion through phone !

I can't believe I bought a car with no money down! You folks have to check this place out, it's…read morelegit.

I've come here twice to get work done on my car and they have taken good care of me each time…read more Sometimes, their prices are below many other mechanics prices. I was quoted a price and both times, they came in under the quoted price.

I am not sure where to start. First let me say that I am a Disabled Veteran with multiple brain…read moreinjuries from service and I have always felt that each and every time I've come in to purchase a vehicle I was taken advantage of by being told a specific price and then the dealership lingo of an internet price vs a in person vs extra packages that to be should have been listed online or noted in person that made the vehicle cost more! I purchased 5 vehicles with Lugoff Ford within the past 4 years and each one has been nothing but a headache due to dealership error! My very first was a Ford Ranger which before the purchase I asked for specifics and they did agree to which included installation. Afterwards they realized it was not as easy as they thought and tried to not follow through with the deal which caused a HUGE issue! They even tried to go against the We OWE and not provide what they promised! In the end they found they were wrong and did follow through, so I decided to give another chance. I purchased 2 brand new vehicles this day! The 2nd time I purchased two new Mustangs. The Mach E in which they didn't have at the time I was promised features and told it was the same as the one we test drove, being it was day time we didn't think to look to be honest but found that was not the case, they lied to us and instead of trying to make it right it was just an "Oh, sorry about that". I was told by Lugoff Ford that the Mach E held GREAT value but found later it lost 50% of its value and is borderline just as valuable as the cheapest KIA, stay far away from this car! I wanted to give them another shot so I recently come back and purchased a 2025 Ford Explorer with a co-signer and due to issue before the deal was sent through, I wanted to simply return it back to the dealer. The day I arrived to do so they were all about taking it back but I needed to get home, it was late so I said I would be back tomorrow! Tomorrow comes and I am told the deal is funded and its a done deal, best of luck. A tactical way of telling me to F off and going back on what they said. The dealership is not trustworthy and I would rather go to any other not owned by the same group, maybe Nissan? They are new in the town of Lugoff, have great deals and seem to actually care to help people instead. I feel like they played off of my disabilities being disabled and a disabled vet. It took DAYS at times to just get a response from them, and the overall experience just was not top notch, not like purchasing a 50+ thousand-dollar car EACH time!