Excellent sales and service department! I would recommend them to any friends or family.

Open app Your location Jim Hudson Toyota Jim Hudson Toyota 4.5 3,386 reviews Toyota dealer· Directions Start Call Save Share Photo Photo Photo Photo Photo Photo Photo See all 437 photos in the app Continue Photo · In-store shopping · In-store pickup 970 Columbiana Dr, Irmo, SC 29063 Open Closes 8PM See more hours jimhudsontoyota.com Services jimhudsontoyota.com jimhudsontoyota.com (803) 407-5678 3RXF+83 Irmo, South Carolina Photos 437 Photos Add photos & videos Review summary 5 4 3 2 1 4.5 3,386 reviews "Great service, listened to the issues and assessed them in a timely manner." "I really enjoy the atmosphere the way the service area looks when you walk in." "Very nice people to work with but the wait for financing should be quicker." Your review Donald Lee Local Guide · 73 reviews · 424 photos Edited just now New 5 stars! We drove from Tampa, FL to Irmo, SC to purchase a vehicle for mom, who lives in nearby Columbia. Our sales associate, Hailey, promptly greeted us and quickly had a few vehicle options pulled up and ready to take out for test drives. It was a breath of fresh air to be able to drive and experience what each trim had to offer without the high pressure sales pitch and insistence to collect all of our information. She was attentive and had a good grasp of what was in inventory. She was able to find mom the perfect car, and had us on our way! Thanks, Hailey! We really appreciated that Hailey was able to go find the vehicles, and park them under the awning, in the shade, for us to look at. It felt like premium treatment, when compared to other dealerships that have you aimlessly wandering parking lots to look at the mystery inventory. Jim Hudson keeps a pretty healthy inventory of vehicles on hand, so if you want to pick a car and drive away the same day, come here! Don't settle. Don't wait days or weeks to order a car. The dealership was super clean and offered coffee, hot chocolate, and water in their waiting areas. There's a Cafe onsite, but it is closed on Saturdays. Bummer, bc it was Saturday. We went through the expected motions of haggling and negotiations, and were able to close a deal. read more

Jim Hudson Toyota - Car Dealers Near Me - Irmo, South Carolina

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Jim Hudson is where I've always gone for service on my multiple Toyotas have owned. I purchased a Yaris, Rav 4, and Prius from this dealer all with exceptional offers. I have brought my Prius in for service many times but after a 5 year hiatus in Florence we moved back to Irmo area. I have to say I thought the Florence Toyota prices were high but come to find out Jim Hudson was even higher. We are talking near $185 for oil change and tire rotation. I know there is inflation but this is unexceptable, way over priced for these services. I was stupefied and not willing to be duped like this again so I took my Prius to Steve Padget Honda across the street over bridge. It felt wrong but oil and tire rotation for $146 which is still high but lower. Apparently this Prius cost more because the starting rate is $68 for oil, one of downsides to hybrids. I use to have no problems with service costs at Jim Hudson, perhaps in time they will decrease again. read more

Drop the car for oil change at Jim Hudson Representitive took the picture of car before service When picked up wind screen was cracked Representative very disrespectful started picking fight when asked for repairs Very unpro read more

Apparently the company is unable to update its online parts ordering system. Wasted my time and effort searching for a part, received several reminders emails that it was in my basket, I ordered it only to be told it was discontinued. read more

Horrible to Excellent. My experience with Jim Hudson is completely polar from sales to service! I left the dealership feeling I had a good "honest" deal only to find out 60 days after purchase that I had been lied to. Originally, I had asked to tag the vehicle in South Dakota like my others. They brought back two prices. S. Dakota was about $1500 and S. Carolina was $599. I said that surprised me as SD is always less. As you pay an upfront 4% tax but never taxed again on the vehicle only a tag renew which is minimal. The response was quote" No, S. Carolina is only 599 for the same thing." Do SC and we can get the price where you want it". Against my better judgement but being new to SC I went along with it. Only to find out on the day my first payment was due I owe ANOTHER $1000+ dollars to the county. The exact tax I explained I was trying to avoid by tagging it in South Dakota! Which anyone is allowed to do. They pulled this trick to make the over all numbers work in the deal, so I would buy. Completely against what I said I wanted and now I'll end up paying thousands more than what I thought to fix this and retag in SD! This also makes me wonder what else they tricked me into, with the additional warranty & financing. Buyer Beware!!! After being ripped off on the sales floor, I now enter the service part of "THE JIM HUDSON EXPERIENCE!" Absolutely incredible! Best customer service I've ever had from any dealership (including luxury brands) in 40 years of buying cars. Communication A+, Time in Service A+, Politeness A+, Quality of Work A+ Overall a fantastic group of service department staff! Can't be beat. The sales team? Watch out! My advice, buy your Toyota elsewhere as I was tricked on the sale but feel good about having it serviced at Jim Hudson. read more

I have been bringing my 2023 Toyota 4Runner in for service since purchase in July 2023. Service is always incredible and I love that it's always a low pressure situation. I don't feel like I'm ever being pushed into service that I don't need. Matthew Ellis has been my advisor the last few times and he has been really incredible, patient and thorough. I trust this service team (and Matthew) to let me know what is best for me and my vehicle! Special bonus, the waiting room is perfect for grabbing lunch, working while you wait and/or just being comfortable. I live too far away to leave, so I always work while there and take calls and it's always been a super productive way to spend a few hours! read more

I was recently doing research on a new 2025 Toyota Tacoma SR5 online and was pricing around. I decided to give this dealership a call on the phone instead of getting attacked as soon as you walk in a dealership. I told them what I was interested in and they asked me to come in but instead of wasting my time I asked them what was the best price they can do on the vehicle I was requesting. They asked me to give them a price and they presented it to the manager and I got a call back a short while later with an offer of exactly the price I asked to walk out the door. I was very pleased with this and it is the first time that I ever did a deal over the phone. The vehicle I purchased was still being built our salesperson was MJ Batchelder she was very attentive and kept in contact our vehicle took about 3 weeks to come in and she called us right away telling us it was ready. I was very pleased with my vehicle and the price I paid for it our salesperson. When it was time to meet with the finance manager Jason Jordan all seemed well until he tried to pressure us I say that word lightly tried to pressure us into a extended warranty. This is not my first rodeo buying a vehicle I know how I know how this works but I heard him out then I told him I appreciated it but no thank you He was a little surprised that I turned down the extended warranty after his presentation with his fancy computer and fancy pen and even through some derogatory comments as 80% of people take it and don't you have health insurance don't really know why he had to bring up if I had health insurance or not maybe he wanted to throw that in I forgot to ask him that question but nevertheless we turn down the extended warranty. When it was time for us to go and see the vehicle like I said I was very pleased with it but was surprised that MJ did not go over the components inside and explain it like other car dealerships have done to us in the past also was surprised that after we left we never got a follow-up call seeing how everything is. Besides those few hiccups and maybe some indigestion everything went well and we were pleased with the cleanliness and transaction of our new vehicle. This review is only based on the sales department and finance department at this point. read more

Jim Hudson Toyota - 2025 Toyota Tacoma SR5 - Car Dealers Near Me - Irmo, South Carolina

Chase landed us in a new 2026 Grand Highlander this morning. His stellar personality, humor, and patience made the car-buying experience completely worth the paperwork. Even though we walked in without a solid idea of what we wanted, he listened carefully to our needs and showed us exactly what we were looking for. He kept us laughing and handled our young kids' nonsense with ease, making the experience enjoyable for everyone. Highly, HIGHLY recommend coming here--especially to Chase--when you're in the market for a new car. We will definitely be back! read more

A $200 " labor" cost for a $50 part that should take 10 minutes to program is absolute insanity.

I had a great experience with Angel I love the truck I was able to get and I am very glad I came here to get a new vehicle. Angel Cedeno was awesome and I was happy he was my salesman. read more

Mr.Tutor is the best. Alway well taken care of. Very friendly and professional. I don't go anywhere else.

Don't trust this dealership to do anything to your Toyota. They had my vehicle for several hours because I dropped it off. Once they called me back, and said it was ready, I went to pick it up. This car is under warranty and Toyota care, they said everything was done. Before I left, I looked at the car, they didn't even rotate the tires as they were supposed to do, Mind you, that was on the invoice. I asked to speak to Manager to view cameras, they told me the tech never pulled it into the bay, just ran it through the service automatic car wash. WOW.... And this is the second time I wrote this exact review. They deleted it read more

This is the third Camry my Husband & I have purchased from Jim Hudson in Irmo. We have received stellar service every time. We purchased our latest Camry on 12/31/25. Keith Morrison was our salesperson, and we cannot say enough great things about him! If you are looking for a caring, thorough, enthusiastic salesperson, head on over to see Keith! read more

Everything was great deal with angel top notch. He worked with us and has a great attitude read more

Jim Hudson Toyota - Car Dealers Near Me - Irmo, South Carolina

BEWARE, BEWARE, BEWARE... Citadel alumni here. Great salesmen (Tom and Chris) only to reel you in to take advantage of you through financing (Lee Gilliam) . Bought a new 2026 Toyota Sequoia TRD Pro from these guys. I drove 200 miles to pick it up. They tried to charge me extra for floor mats that were included with the car. Talked me into financing the vehicle and told me on the phone that the interest rate would be 5 or 6% and stuck me with a 7.5% interest rate once I got there. And then told me they would give me a $250 gift card only after I gave them a 5 star review with Toyota. And then Leighton accused me of extortion once I told them I wasn't giving them a good review. They still owe me for the floor mats as I type this review. I'll also be filing with the BBB and SC Consumer Protection Agency. If you bought from these guys in the past I would check your closing statement. Please beware of buying from these guys... do yourself a favor and go elsewhere. read more

Jim Hudson Toyota - Car Dealers Near Me - Irmo, South Carolina

Awesome employees Nick was great. G'morning was awesome as well. They have a cool option that if you buy a car and find it's not a great fit you have 7 days or 100 miles to "return" for a better fit. Smoothest car purchase I have had. Would refer family and when it's time for my next car that's where you'll find me read more

On our fifth Toyota, we noticed a small dent that had been repainted ON A BRAND NEW TRUCK. Unfortunately, we didn't notice it until a few months after purchase, but the repainting, the location of the dent (impossible for a car to hit, also lacking any scratch or crack), and the visibility of overspray from repainting all point to damage incurred prior to purchase, probably during shipping. We wondered why delivery had been delayed a week and our quoted new-car mileage had changed substantially upon receipt. We told the dealership, and Jim Hudson Toyota just denied, denied, denied. No remuneration. Goodbye, Jim Hudson. read more

Service is awful. I arrived at 7:38 for a 7:45 appointment. The assessment was complete at 9:12 but my van wasn't ready until almost 11 am (over 3 hours of time spent). All they had to do was replace the fan in the dash. The video at 9:12 shows the dashboard off and the fan not operating properly...not quite sure why it took an hour and 48 minutes to replace the fan. During the repair they tore my leather passenger's seat in multiple places and have refused to fix it properly. They want to use a process that "melts" the leather back together...so I'm sure the "patch" will fail quite quickly from the heat/cold extremes (seats are heated) and pressure of being sat on....then they can claim they fixed it and leave me with a torn seat. So not only did I waste 3 hours, but now I have a destroyed passenger seat too. I keep getting the used car salesman run around....exactly what gives car dealerships a bad reputation! Stay far, far away from Jim Hudson Service department! read more

I understand Jim Hudson has been in business for a long time. So surely they provide service. I did NOT receive that. Terrible. Top to bottom was absolutely horrible. Will never do work with you again. EVER. read more

not buy from these people they are liars. We bought a new 25 tacoma around may of 2025 we caught them in several lies while buying the truck. I asked them if the truck was made in America, and they said yes. That was a lie, so now I can't file and write off the interest on my taxes. I love my truck, but I am not happy with anyone at jim Hudson toyota read more

I took my two vehicles to the dealership for service after they finish first vehicle a piece of plastic missing from the front bumper I asked the person drove my vehicle abut it and he went and found it at the car wash . I took it and have to fix it myself. I GOT CALL NEXTDAY FROM PERSON NAME MIKE saying we cannot serve your car because of your feedback anymore so because I left feedback to improve the business Mr Mike saying we no longer gonna be servicing them at Jim hudson Dear Mr. Mike I am writing to express my concerns regarding a recent service experience at Jim Hudson Dealership and the subsequent communication I received from you. I brought two of my vehicles in for service, and after the first vehicle was finished, I noticed a piece of plastic missing from the front bumper. Upon inquiry, it was found at the car wash, and I had to fix it myself. I provided feedback to help improve the business, but I was surprised to receive a call from you stating that Jim Hudson would no longer service my vehicles due to my feedback. I value good service and provided feedback with the intention of helping the dealership improve, not expecting to be refused service in return. read more

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I've been going to Jim Hudson Toyota since I moved to the area in 2018. At the end of 2023, I decided to purchase a new car and give my business to the dealership as I had good experience with them for the past five years. Unfortunately, my experience was not only unprofessional and unethical, it may be considered criminal. I was in the market for a Grand Hylander Hybrid. Because of the popularity and the newness of the vehicle, I was told it would be 6-8 weeks before the car would arrive. No problem! I'm patient. 6-8 weeks came and went... after 3 months "my" car finally arrived. I went to the dealership to officially purchase the car. Abraham, my salesman, explained my car was being detailed but we could start the paperwork. I jokingly asked him if he was going to pull a "bait and switch." We both laughed. After signing several documents, they pulled my car to the front for me to see. While it "looked" like my car, I realized it was not the vehicle I ordered. Abraham acted surprised that it wasn't my car and grabbed Kendal, the sales manager. They acted shocked that is wasn't the correct vehicle. Then the two of them proceeded to tell me they had called me the day prior and said I agreed to purchase the "substitute" car -- I never received a call from anyone at Jim Hudson nor would I have agreed to accept the substitute vehicle as it did not have the items they knew I wanted in the Grand Hylander. (Why would they be surprised the "wrong" vehicle arrived, then proceed to tell me they had called the day before to ask if I wanted the substitute?) There is no doubt they would have proceeded with the deal and sold me a car I did not order or want had I not been observant and realized the vehicle was not the Grand Hylander Hybrid I agreed upon and had placed a deposit on. It is with great disappointment to know this dealership is dishonest and unethical. I cannot and will not recommend them to anyone in the market for a car. read more

Angel was amazing with helping me purchase my used 2020 Camry. He was very informative, patient, and made sure to correct the detailing(the did not clean or detail my car) issue that was made prior to driving off the lot. Within a week and a half literally of having the car the battery went out. I went back to the dealership to let them check it out and was told that I had to purchase a new battery and they could only give me $20 off which didn't make sense to me. I decided to wait and speak with a sales person, while waiting to speak with someone in sales, a manger (I didn't get his name but will always remember his face) came up and assisted me. He asked me about a few questions and resolved the issue promptly and in my favor. Thank you Kindly. read more

We came in just looking for different options we've been to several places and were treated like we were home me and my wife purchased a amazing 2022 Toyota Rav 4 limited from Hunter Albertson and it's phenomenal he did such a great job and they couldn't detail or wash it or fill it up but we brought it back that following week and hunter had everything ready thank y'all so much !!!! We also traded my jeep in and they really worked with us ! read more

Great customer service and quick services. I came for a simple oil change and with Toyota care, they do a basic check of all other items. I was able to book online quick and easy also. After my service, not only did they explain everything to me with the number ratings listed on check out page, they also sent a video to my email showing what work was completed. On top of that, they washed my car which 1000% went above and beyond in my eyes. I purchased my Toyota out of state before I moved here. This was my first time at this Toyota dealership and I would recommend Jim Hudson Toyota every time. read more

Called looking for a new Camry. Tom Burley called back instantly and was great, wasn't playing around before I even came up there we agreed on a price OTD everything. I showed up did little to nothing and had the car I wanted at a great price. This guy didn't talk trash into my ear, just knew where I was on everything and got me out quick. There finance depart me got me lower than any other place around. Would definitely recommend coming to Tom he is professional and get stuff done quick. read more

I don't even know what to say about this place other than the fact that they are unethical. I bought a 2018 vehicle against my better judgment and boy. I'm kicking myself now. It's been nothing but trouble and they won't do anything to make it right. Basically, I just threw away all the money I had saved on a car that they can't even figure whats going wrong. Even the service associate that I was talking to said they wouldn't buy a car here. I'm heartbroken. As a widow I have to really watch my money carefully and I just wasted all the money I had. Save yourself some time, and money and energy and don't buy a car here. Sales associates tend to lie anyway, obviously they want to get you in a car, but these people are ridiculous read more

Had Angel as our representative. Good listener and answered any of our questions. Did research on the car before buying it as well.

Comparison and contrast is probably one of the most powerful persuasive techniques. We bought our 2018 Highlander from a dealer in Pennsylvania. They gave us an OK deal and after our 30,000 mile warranty ran out we purchased an extended warranty to 45,000. When we purchased that warranty there were some restrictions, such as any service inspections had to be done at the local dealer where you purchased the car. A couple months prior to our last scheduled maintenance, we moved to SC. Not wanting to travel the nine hours back to PA we asked Jim Hudson to take care of this last scheduled maintenance. We dealt with Christian Brown at Jim Hudson. He spent a lot of time and effort contacting the third-party vendor to get us the scheduled maintenance that we had paid for. I think Jim Hudson runs a tight ship; there are a lot of people to help you out; they have a great waiting room and the service is next to none. I would give the assistant service manager Christian Brown five stars. He was very helpful, very persistent in getting our car serviced under the warranty and overall exceeded our expectations. read more

Dishonest. I bought a car here and they did not pay the sales tax on it. They led me to believe they did as is the case with every other car I have ever purchased. Several months later I got the bill from the state government for the sales tax. They are very sneaky and dishonest. No way I buy another car from this dump of a place. I had bought several here before with no issues. Evil business practices for sure Also the sales manager was out right rude to me. I should have walked out at that point if I had been wise. I had never experienced that sort of treatment at a business before. I am telling all my colleagues at work about this, as well as my Facebook friends so they can avoid the same experience. Yes I agree with their sales slogan. This is an experience I will never forget. 0/100 consumer experience. read more

Jim Hudson Toyota - Car Dealers Near Me - Irmo, South Carolina

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I have the pleasure of dealing with Josh when my car battery needed to be replaced and maintenance. Very professional and I would recommend. read more

Monday October 3, 2022 is the second time my husband and I stepped foot on a Jim Hudson-owned lot. We walked off the lot Wednesday October 5, 2022 and will never return. With gas prices on the rise, my husband and I decided we needed to look into a hybrid vehicle so we weren't throwing astronomical amounts of money in the gas tank every week. We looked at several on the internet: Prius, Corolla, Hyundai Sonata, etc. We went to Jim Hudson and were greeted by Angel. My husband inquired about a Prius and Angel stated "we don't have any on the lot right now". My husband had already spotted one and said "Isn't that one over there?" The car was so new on the lot, Angel didn't even know it was there. 2016 Prius. I test drove it. I fell in love. Now, the theatrics begin. As usual in a car dealership, we sit down at the sales person's desk and negotiations begin. We had a car to trade in. It was appraised. The used car manager said it wasn't sufficient. We offered *both* gas cars for this Prius. Again, not sufficient. We offered both cars, and a cash down payment. Angel said he would get back to me the next day. Tuesday October 4, 2022 I get a text from Angel who said "My manager said the bank approved you with both trades and your cash down payment". I excitedly told him I would be in on Wednesday to sign papers. Wednesday October 5, 2022 We go to the dealership after work. I walk in and sit down at Angel's desk and he looks at me and says "I really hope this goes in your favor. I'm really rooting for you." I was confused....24 hours ago he said that his manager said we were approved. Then we were informed that the used car manager is the one who can make that call and that he was off that day (information that would've been useful before driving from downtown Columbia to Irmo in 5:00pm traffic) Angel goes and gets the Business Manager (I forget his name, but he said he is from New York). Business Manager goes into a whole dialogue about how he sees in the notes we were approved for a red 2013 Prius and it doesn't mention a 2016 anywhere and everyone is trying to reach Craig, but it's his day off, etc. Business manager tries again to reach Craig and conveniently reaches him. Business Manager comes back to the desk and says that Craig will be in on Thursday and he hated to do that to us, but if we would come back, he would make sure we get a $50 gift card for our troubles. We signed preliminary paperwork and Angel said he was going to fill it up with gas that night and get it detailed in the morning. They took the license plate off one of the trades and replaced it with a paper "Jim Hudson" tag. I look at the business manager and said "Look me in my eyeball and promise me that tomorrow I will drive off this lot in a 2016 Prius" He laughed and said he couldn't promise anything, but if Craig said he will get the deal done, then he will get the deal done. Thursday October 6, 2022 Back at the dealership at 9:00am. I have a pit in my stomach. We are sat a desk with a sales person we didn't know because Craig wanted to take "another look" at both trades. We were asked several times "Hey do y'all have the keys to the trade?" "Angel put them in our file since we left the car here overnight". We had to answer that question 3-4 times. We are led to another desk where we could no longer see the little glass finance cubicle. Here comes Craig. He states that the approval was for a 2013 Prius, that my husband and I still have not seen. (Reminder: when we there on Monday, we were told there were no Prius' on the lot....where did the red one come from?) They had the audacity to pull the red around while the white one I loved so much had been tucked away into a corner. I was angry, but my husband was irate. There was NEVER any mention of a red Prius, just the white one. We were told we were approved, but that was a lie. The used car manager pulled a bait and switch on us, hoping we would go along with it. His explanation was "I still have a way for you to go". I'm not paying a car payment on something I do not want. He went on to say "I'm not the bank. They want you to prove yourselves before they approve you for anything more". I have a text message, still in my phone right now that says "My manager said the bank approved you with both trades and cash down" We had only ever looked at the white Prius...we only ever test drove the white Prius....where did the information from a Red Prius come from? An approval was sent to the bank on a car my husband and I had never laid eyes on, nor did we authorize the approval to be sent for it. We were under the impression we were going to get the white Prius. My husband demanded our keys back and demanded for the license plate to be put back on his car. read more

Thank you, Mr. Hudson. Kaitlyn contacted my mother and addressed the issue. I appreciate her attention with this situation.

At Jim Hudson Toyota in Irma SC they all are thieves and liars , They stole my 2609.00 and refusing to give it back . I wouldn't go back to this dealership if they were giving away vehicles . I have never seen so many screwed-up employees in my life . read more

I have never written a review before but these people are a special kind of awful. They had in their Used inventory a car that someone traded in that I was extremely interested in. I got my pre-approval, trade-in certificate (from their website stating what my car was actively worth in their current market), and drove 8 hours to the dealership after confirming the car was available. I test drove the car and was sold. I sat down with the salesman and was excited for what should have been an easy sell and finance process. However, come to find out, there was a scheme going on behind the scenes. The sales associate Thomas was easy to talk to and seemed like a decent human. However the sales manager Kendall was a complete jerk. Every single interaction I had with him had a rude and cold tone. From the start he veiled information from me and showed me only numbers to try to push me to a quick and reckless decision. When I asked him for more information he told me he couldn't provide it because it wasn't available to him which was a blatant lie. His coworkers later gave me the information I asked for. Thomas did apologize for Kendall's actions. They did not honor the trade-in certificate that I received from their website. They undercut it by $3000 and would not provide any reasonable explanation as to why. Kendall used KBB value to justify the discrepancy while the sales director dismissed KBB as a valid appraisal tool. There was much back and forth and many trips to the back room to "work on the numbers" but ultimately they never budged from thousands below KBB value for my car. I kindly told them that I needed to grab lunch and think things over. Four times they said "well wait here let's see what we can do", disappeared for 10 minutes and would come back with essentially the same numbers. After about an hour of this I finally broke away and went to grab lunch. I had hardly been gone for 30 minutes when I texted Michael to continue the conversation. That is when he informed me that I shouldn't bother coming back in because they had sold the car. This completely blindsided me. As it turns out, the entire time I was sitting in the chair eagerly awaiting for them to work the numbers to a reasonable place, they had another guy on the phone. The second I sat down they called a guy who had expressed interest days before who had not followed up and started working us against each other. They figured if they could pressure me to sell my trade-in at a $3000 loss that they would make more profit. The second I walked out the door they let the guy have the car because they could tell I wasn't going to idiotically deliver them $3000 in profit. Do yourself a favor. Don't waste your time. Toyota dealerships are a dime a dozen. Go elsewhere. read more

There are 2 really good employees at Hudson Toyota. One of them is a young lady I spoke with on the phone in accounting and I apologize for this but I cannot remember her name. As well as Angel in the sales department. Thanks to both of you for delivering great customer service when all around standing around are...NOT. So I bought a used truck with 7,000 miles on it. When the finance folks got involved, oh my Lord it all started to go to hell. There was a gentleman there and he was in training. On my original visit he made a mistake on the something or other contract so I had to come back 3 days later. I drove my work car to the dealer, resigned the papers and dropped off a $45,000 check. Got the key... Is it just me or don't you typically get two keys when you buy a car with 7,000 miles on it? I complained about this and was told oh that's just the way it is it's a used vehicle. BS!!! So I took an Uber over to get it because apparently they have no shuttle driver and said that they could not pick me up to come back to pick up the truck.(BTW $45K) So now I get to pay $500 for a new key on top of that. Then I got a letter from the insurance company that is involved in the service contract that I purchased for the truck, saying that I had been sold a second service contract. So when I never got a call about the letter from the dealership because they were copied on it as well. I called them and spoke with a young lady who was the trainees trainer and she tried to think about hypothetical situations about what was in the letter versus going to get the letter. I asked her to get the letter and she got very huffy, told me she would get the letter and call me back. That was two to three days ago. Never got a call back. Finally called them back again and asked for accounting which apparently actually had the letter. The young lady explained what was in the letter to me and what the jargon meant. Everybody there is grumpy, no interest in customer service, except Angel and the wonderful lady in accounting. They get 5 STARS. It's amazing what a friendly voice can do for a business situation. Followup: Brittney in Finance was very helpful today and got things straghtened out on the Service contract. read more

Jim Hudson Toyota - Car Dealers Near Me - Irmo, South Carolina

Even now poor customer service. Why should I reach out to you guys?? You have my info. If you cared that much you would seek me out. Writing a reply to try and redeem yourself isn't working. Do better. read more

CORRECTION as of July 18, 2023 I am leaving the below original review so my update has context and so that my correction makes sense. I received a call from the Service Manager today, July 18, 2023 and we discussed the matter. To my surprise, it was a meaningful, thoughtful discussion. The service manager is a stand-up guy, and it looks like Jim Hudson Toyota takes a strong stance on correcting issues which occurred. I am receiving a refund and Jim Hudson actually rounded the amount a few dollars in my favor. Below is more context. There is a much closer Toyota Dealer where I live, however, I have dealt with them in the past so it was time to try another Dealer. About two weeks ago, I went to Jim Hudson to pick-up an A/C condenser I bought through the internet sales platform . The wrong part was packed in my box. When I went back to Jim Hudson, it was an all hands on deck event at the Parts' counter to help me. I received a solid 15 minutes of assistance. Many thanks to Aaron, and Team who provided excellent customer service at Jim Hudson. This is what caused me to go back to Jim Hudson for the A/C vacuum and re-charge service. I installed the A/C condenser but my vacuum pump is probably on its last leg. I am an avid DIYer. So, I decided it was not worth buying another A/C vacuum pump, so that is why I "sub-contracted" the work out to Jim Hudson. After my interaction with the Service Manager, I can say the following: 1. It is well worth driving four times the distance to go to Jim Hudson's versus a much closer Toyota dealer to get parts and service, although there was a minor hiccup here and there. 2. Jim Hudson did correct the issue, and did so really quickly. 3. If I need to "sub-contract" work at a Toyota Dealer, I will go back to Jim Hudson's since they honored their pricing and I feel comfortable enough that if an issue exists, at least someone will call you back to see what occurred. In otherwords, a second chance is well earned. Although not sure when I will be going back since I do most of my work myself, I will say my A/C is ice cold and the Dealer honored its word. That is all I can really ask for. I am leaving four stars. I would leave four and a half stars, but the system will not allow this. One of my adult children is in the market for a new car, and we might even visit Jim Hudson in a week or two. My first and last experience with Jim Hudson. I was quoted $302 minus 10% Veteran discount $271.80 "out the door" for an A/C vacuum and refrigerant re-charge. The quoted price induced me to go to Jim Hudson. I went through all the possible price elements to include tax, and was given the quoted $302 prior to agreeing to have Jim Hudson do the service. After "Ken" had my car and was working on it, he came back with a vague, "... boy, that Freon is expensive ..." (Freon is a DuPont trade name and was used for R-12). I wish I knew I was going to be scammed then because I would have asked for my key and left. When I left out the door on July 17, 2023, it was $454.74, or an extra $182.94, which is near a 60% price escalation from my quote. Received a handful of patently disingenuous excuses ranging from the refrigerant is expensive, to being told I was billed for two pounds although I only needed 18 ounces. (a pound is 16 ounces). I plan on figuring out who owns Jim Hudson and filing a more detailed complaint. I plan on contacting every single group I am a member of to warn them about Jim Hudson. This is precisely one of the reasons why folks do not trust car dealers and do not trust taking their car to the stealership. I plan on making it a point to dissuade as many people as possible to never do business with Jim Hudson. (for some reason, Yelp says I live in California, but I live in Columbia, S.C.) I am not sure the BBB really has any power or clout, but I am a member of around 23 groups and organizations. I am hoping I can 'reach' just one person in each group / organization to convince them to never do business with Jim Hudson based upon my experience. This is really the only way to make a company be accountable as once they get your money, the company could care less. Making a dent in the customer base has more effect than a Yelp review or receiving some sort of response from a BOT which is driven by an algorithm. read more

Overall not the best experience with this dealership... we put a down payment on an incoming 2022 vehicle and had TERRIBLE communication with the sales rep. No response for weeks. We would call the store and was told multiple times the manager was busy and they would call us back... never did. Randomly got a message from someone else saying our vehicle was there and ready for pick up. When we came in to pick it up our sales rep wasn't even aware that our vehicle was there.... The vehicle is everything we wanted but the communication was a nightmare. read more