This cleaning company is extremely unreliable and unprofessional. The owner speaks kindly and says all the right things, but she does not take her job seriously. She charges for services without actually cleaning. I drove three hours to my Airbnb only to find the property dirty and neglected. Brand-new covers I had recently purchased were missing, and the ones on the bed at that moment were dirty -- even though I was told someone had supposedly cleaned. Guests were scheduled to arrive at 4 p.m., and I had just one hour to get the property ready. When I raised my concerns, instead of taking responsibility, the owner accused me of disrespecting her business. After much pressure, she finally sent someone unrelated to the company to help me fix the mess. To make matters worse, they were mixing clean and dirty linens together, creating more confusion and chaos. It's clear she has too much going on -- her school contracts take priority, leaving Airbnb hosts as an afterthought. This wasn't the only incident. On another occasion, a guest arrived to find the property completely uncleaned -- beds unmade, trash still there, and no cleaner ever sent. On August 30th, coincidentally, the "cleaners" she sent to supposedly clean decided to place the trash bins behind the house, even though I had specifically told her that I had already scheduled Apple Valley to pick them up. As anyone living in WV knows, trash bins and bears do not mix. To prevent issues, my husband built a bear box after multiple neighbors complained about trash problems caused by all the Airbnbs on the block. I had also mentioned to her that the neighbor across the street is the HOA director, and I did not want any issues with him. I had never had problems before--except once, when a guest left the bin in the driveway and the cleaners overlooked it. The HOA director sent me a photo and, being very kind, personally removed the trash from the bin and placed it into the bear box for us. He certainly didn't have to do that, but he did, and I didn't want to inconvenience him again. So, when those cleaners put the bins behind my house, I decided to make the trip myself to fix the issue. Looking back, I thank God I did, because that's when I discovered Lynn had been deceiving me--claiming the property was cleaned when in reality it was dirty. That also explains why my last three guests never left a review: the cleaning was awful. To make matters worse, she even sent me a text insisting that I shouldn't make the trip--not out of concern for me, but because she didn't want me to discover what I ultimately did. She got caught. (See attached message.) Do not be fooled by her sales pitch. She may talk a good game, but she cannot deliver. She calls this company her "baby," but the results show otherwise. Avoid at all costs. I cannot speak for her commercial contracts, but when it comes to Airbnb cleaning, she is a complete failure. read more