Extremely easy to make the app online. They were caring and compassionate. Answered all of my…read morequestions

Easy to make an appointment Caring staff…read moreSeen on time PA was through and answered my questions Highly recommend

Please consider seeking care somewhere (literally anywhere) else. I have never received worse care…read morein my life. I am not basing this on one experience, but several. This last visit was the last straw however. Why did I keep going back? Well, it's usually the clinic I can be seen at same day and it's very close to my house, so while care has never been too high of quality here, being a busy mom, it usually suffices when I need a zpack or for minor issues. The provider saw me on Monday & told me to call back if I developed a fever. I did so I tried to call. The phone number listed was not the correct clinic, so I had to be rerouted. Twice. After 25 minutes on hold, I still did not get the correct location but the person who answered this time said they'd give the provider my message. 24 hours go by, no call back. I then get a text with a link for a follow up telehealth visit. So seeing as I'm sicker now, I take it. I wait for the visit the next day and log in. It is with a random provider at a different location and they apparently had no access to the provider's notes from Monday so it was like starting over. After me telling her how my symptoms have gotten worse, she informs me there's nothing she can do beyond cough medicine (what?) and to schedule an in-person appointment. Super, super frustrating. I understand telehealth visits have limitations but there was zero effort to examine me virtually and felt almost as if she was just trying to rush me off the phone. I did not feel heard or well-cared for as I have in other telehealth appointments elsewhere. There is a severe lack of quality of care here. They have clearly given up. Please do not waste your time or money at any of these branches. Legacy ER is next door and 100% the extra few bucks. Lesson learned!!

2nd time using this location, and had to change my rating down to 1 star. I highly encourage you…read moreto go to any other place, at least a different location. Staff was entirely different from my first experience. The doctor is great, and I had no complaints towards her. She was very sweet and helpful. However her front staff was not that case. The lady that handles the insurance claims, is also the nurse prior to seeing the doctor. She gives major attitude and backtalks. She asked me the location of my Walgreens pharmacy. I told her on Midway. She said "ok" as if she knew which one. Never asked the address to confirm. After it was too late bc the doctor had already electronically sent the prescription, I find out she had sent to a Walgreens that doesnt even have Midway in its intersection. It's off Preston and Frankford. Had I not double checked, I would've never known where she sent it. After hours of not being able to get my prescription at my pharmacy, sick in bed, im told then i can just come get the written prescription. Which I had asked for, prior to leaving. Poor front staff can truly ruin it for doctors. Staff prior, was totally different. Also, front lobby, dirty. Not a single water bottle in the fridge for patients, unlike prior visit. TVs in there but all off. If it were just the doctor, id give higher

Staff was short to disrespectful to war veterans, staff tried to force people to play phone tag or…read moreuse secured messaging when the IT department doesn't support main stream computers like Mac OS. The doctor office expected me to find my specialist doctors and do all the grunt work when it is their job to be medical professionals. If your toxic attitude prevents are or harms patients it's a hypo-critic oath violation. All Veteran's should avoid this entire clinic . What can they do better well don't be toxic and lazy and follow your oath to cause no harm to patients!

Firstly, I want to thank every nurse and the providing doctor that assisted in my care today!!!…read moreI highly recommend this particular facility to anyone in need of care. Words cannot express how well my ER visit went today. Thank you all so much! I was at this location this afternoon for a work related injury. I cannot remember the name of the ER in-take nurse but she was so helpful, kind, empathetic, and knowledgeable. She did a fantastic job of getting me checked in and seen right away. Then I met Dr. Erin MacDonald Owens, she was friendly, caring, and listened to my concerns. She acted accordingly and facilitated my needs with Radiographs, oral medications given in hospital and prescriptions sent to my most convenient pharmacy. I then met the sweetest nurse, I apologize that I forgot her name! She helped me with all paperwork and assisted me in finding the correct information on my paperwork that I arrived with from my place of business. She was the best; so nice, very caring and stayed with me until I fully understood everything going on. She did not leave me until I had all questions answered. Thank you, to an amazing female nurse that comforted an anxious patient. Then I met Paul, he came in and performed radiographs of my Left elbow/forearm. He had the greatest personality, he even allowed me to joke about my veterinary career field. He was so gentle, funny, and put my mind at ease so I could continue with Dr. Owens's orders. After some time I met Brooke, whom fitted me with a sling to help comfort my injured arm. She made me laugh and is clearly very experienced in her field of medicine. I want to say thank you to the amazing team of nurses and Dr. You all greatly contributed to easing my mind and understand today's course of action.

Wish I remembered everyone's names but everyone here is SO sweet & friendly!! I had to get a toe…read morenail painfully removed & they were so caring & helpful & made me feel so much better about the situation. 10/10.

I seriously want to hug everyone who works here. I came in with some of the worst pain I've ever…read moreexperienced- and as someone with a very high pain tolerance that says a lot. I was so bad I was in tears- Dr Thomas and Alondria were so kind, patient and caring with me. They were making me laugh and taking my mind off how bad I was feeling. Even a few Hours later I called to clarify some instructions on the medication and the front desk girl was amazing as well!! This staff deserves all the stars. Thank you thank you!

I went to the Care Now on University in Prosper 12/4, with a horrible cough and had lost my voice…read more They were nice, but doctor gave me the wrong type of medication. They said my chest was highly congested with ton of mucus and prescribed me 2 medications. They didn't work and cough continued to increase and I started having sounds gurgling from my chest...so I called back the next day... sent in a new prescription... didn't work and gurgling and heavy/painful coughing continued and I lost my voice more. 3 days later I Went on Ask A Doc through my insurance.. the doctor said that they gave me prescriptions that had Dextromethorphan and that doesn't help clear out my lungs, but instead hold it in and mask the cough a bit. The AAN doctor prescribed me 2 new medications WITHOUT Dextromethorphan, and almost immediately my coughs were more productive and I felt so much better. I think that if they had given me medication that helped my coughs be more productive instead of masking it, I would have been feeling better several days ago!

Nothing urgent about this place. Checked in online and were sent a text that they were ready for us…read morenow. Waited an hour in the waiting room and then another hour in the exam room to be seen. Definitely would not recommend this place if you have any type of time constraints.

So I am here visiting and I was suffering from a bad sinus infection. From the moment I walked in I…read moreknew I was at the right place. The front staff were very friendly and welcoming. I had the good fortune of having Dr Patel see me. She was great and explained everything. Imagine my surprise that she cared enough to give me the injection. I even commented that normally a staff member gives them she laughed and said she like taking care of her patients. So what is my complaint? The DR P moved from Louisiana to come here. Come back to LA the food is waiting for you

I visited this urgent care and was not informed of any co-pay prior to receiving services. At no…read morepoint during check-in or before treatment did staff mention that a payment would be required. After the visit was completed, I was then told I owed a co-pay, which felt very misleading and put me in an uncomfortable position. Patients deserve transparency about costs upfront so they can make informed decisions before being seen. Not disclosing fees beforehand feels deceptive and unprofessional. I would recommend that future patients ask about all costs before receiving care.

I would like to sincerely thank the two nurses and the doctor who worked last night…read more My daughter was having serious breathing difficulties, and they did everything possible to help her breathe better. Their care, professionalism, and calm attitude meant so much to us during a very stressful night. You could truly feel that they cared. I am deeply grateful to you and thankful to God for people like you with such kind hearts and golden hands. Thank you for what you do.

On 4/19 I made the POOR decision to trust this urgent care with my 3 WEEK OLD.. My baby presented a…read morerash and a low body temperature so we made the decision that he needed to be seen. We arrived and were taken back to have my babies vitals taken. When we got in the room there was 2 nurses, one asking questions about the baby and one taking vitals. The nurse asking questions left and the nurse taking my poor babies rectal temperature proceeded to insert the ENTIRE probe thermometer (NOT an at home thermometer) in my child all the way to the base. At the time I was in absolute shock but being that i'm a first time mother I didn't question her, I just made a face to my mother and the babies father who thank god we're in the room with me. The nurse then immediately walked out after taking the temperature. I then started asking questions, trying to comprehend what I had just watched and experienced. I knew in my gut and was very concerned that what had just happened was not appropriate for a newborn. The doctor then comes in and asks about my babies low body temperature and asks how we were taking the temperature at home. Before I answered him I said "well let me ask you a question.. how far should the thermometer be insert-" and he quickly cut me off. He then states that the nurse had "already told him". My mom had then asked him "well what did she tell you?". He rudely follows that with saying that the nurse already told him that I made a "crazy face" at her while she was taking his temperature. I then said "I sure did, because she inserted the entire thermometer probe up my child?"... then he laughs says hold on and walks out of the room. He came back with a AT HOME thermometer and tried to say that we should only inserting an inch ect. Every time what the nurse did got brought up he changed the subject and dismissed our concerns. He proceeded to check out my child's rash and then says he needs to speak with the ER dr. He goes and makes a call and when he came back he asked questions about who my pediatrician was.. rolled his eyes.. asked about certain vaccines.. rolled his eyes and his entire demeanor changed. He was extremely unprofessional, arrogant, rude and now asking me (mother) questions that felt unrelated and uncomfortable. Once he heard who my pediatrician was adamant we go to the ER.. prior to this conversation he made it seem non emergent and optional. At this point i'm extremely upset and just want what is best for my baby, so if that is going to the ER thats absolutely fine. He goes to get the order form and as he is outside our door he tells multiple people in a group "She said you stuck the thermometer 5 inches up his butt!" and they all started laughing hysterically. He then said "Then she said you picked up the baby and spun him around the room" they then all laughed again.. as if the situation, harm, bullying, and unprofessionalism towards a concerned mother and a defenseless 3 week old baby was the funniest thing they have ever heard. Sickening. Dr Atkins then came back in with a huge smile on his face and that's when I told him that we can hear everything he just said and I questioned what is funny about this situation. He LAUGHED and said he just had to tell them what was going on. Dr Atkins made JOKES about a situation that I voiced I was concerned about complications that put my baby's health at risk. At this point I am crying. I take the order form and with a smile on his face he says "yall have a good night". When we left the room there was not a nurse in sight. Insanely dismissive behavior and traumatizing all around. I feel so bad for any kids lives in the hands of these people. Once we arrived at the ER, I was told that rectal temperatures in newborns are typically taken at about 1/2 inch to 1 inch, which increased my concern about how my baby's temperature had been taken earlier. We were advised to monitor for signs of complications by the ER Dr

This is a wonderful hospital. They will do what is right in order to help you. Both Dr. Vora and…read moreDr. Shaw are Good people. They offer prompt service in a friendly, sterile environment (the machines are sterile, not the service :-).

Wonderful experience! From the front desk, the RN's to DO. Derek Farley they made an ER experience…read morethe best it can be. I cannot say enough great things about this facility and mainly the staff! Thank you very much for taking care of me today and I will absolutely recommend you to anyone in need!

I took a bad fall on a running trail and had a ton of swelling from the impact. I made it back to…read moremy car and drove home a bloodied mess. My palms were pretty wrecked once I got home and tried washing up. After popping a bunch of Advil to try and blast the inflammation I still couldn't walk. My mom said I'd better go get an X-ray so I figured it couldn't hurt. I was able to make an appointment at Texas Breeze which was helpful and allowed me time to figure out how I'd drive here and get checked out. X-rays came back fine and they washed me up again with a bit of antiseptic. I got bandaged up like some low budget Rocky Balboa before a match but had to remove this before leaving because it was really painful and restrictive which would pose even more difficulty to me driving myself here. All in all it, they were helpful in terms of providing some peace of mind with the X-ray results but didn't do much else that I hadn't already done at home. The PA ordered an antibiotic for me since I have a bunch of missing flesh. I felt grateful to have that order in, just in case. The last thing I'd need is some sort of infection due to these wounds. If you need an urgent care with seemingly better hours than others nearby and the capability to schedule an appointment this center has that. My co pay was $75 which I didn't love but they had the ability to do X-rays on site which was my top priority (or my mother's). Seeing as though I'm here solo, I wanted to ensure I was fine enough and taking proper care of the situation. The staff were helpful enough.

I would give Breeze Urgent Care in Frisco a "10" on a scale from 1-10. The staff was…read moreamazing......knowledgeable, patient, caring, and took great care of my wife and I sick with Flu virus A. We weren't familiar with this Frisco facility but it was New Years Day and it was open, thank God! Our wait time was minimal and the facility seemed new and very clean....and the Staff (Receptionist, PA Dani, and our doctor all handled everything so professionally, we were impressed and are now, 4 days later 100% healthy and happy. Kudos to Breeze Urgent Care on Preston Road in Frisco. Michael and Brenda Brown Frisco, TX

This place is awesome!!!…read more Ok it's a doctor's office so let me tone down the excitement of the place. THE LOCATION Frisco... Off Main St. & 423. Pretty much in between a Circle K and a Sonic burger place on the southwest corner. PARKING Adequate parking in the front. THE PLACE Nice waiting room. The young lady working the front desk was wiping down pens and the front counter. They're all about sanitation over there. THE STAFF Friendly. Even the doctor. No ego or god-complex with him (I'm speaking on MY experience with the doctor on duty that day). The doctor was very patient, very knowledgeable... and answered all my questions. He knew what he was doing. WHAT TO EXPECT Quick tip... Check in online. Fill out all the forms and you'll be contacted when they are ready for you. THEN you can make your way to the location. Don't do the check-in in the parking lot OR expect to just walk in (unannounced) and be seen. If it looks like they're pretty booked, they'll call you to see if you want to be transferred to another office location. You'll go in (when they're ready for you), they'll take care of whatever copays or payments you need to pay. You may have to fill out a COVID form ("Were you out of the country?", etc). You're seated for about five minutes and you're called in. You're weighed, they take your pulse and blood pressure, as you a few questions and the doctor comes in to see you. Pretty straight forward. In and out. OVERALL They're on top of their game. I highly recommend this place if it's the weekend, you can't get your regular doctor, or it's not a true emergency.

The most ridiculous place that has ever opened in the United States! We woke up to a charge on our…read morecredit card at 4:23 am for $25.00 today on Jan. 6, 2026, and the last time we were there with the most awful service was December 19th at 2pm. They are not open to charge our card and this is absolutely absurd. Absolutely crooks. My husband and I arrived at Care Now Urgent Care on December 19 at approximately 2:15 PM. We checked in at the kiosk, completed all required paperwork on our phones, uploaded insurance information and IDs, and received multiple confirmation messages. We were assigned number 7 in line, with an estimated time to be seen around 3:17 PM. Shortly before that time, the front desk informed us that we were not checked in, despite the electronic confirmations. We were then manually checked in, and our wait time was reset and extended by approximately one additional hour. During this period, we also began receiving post-visit surveys, even though we had not yet been seen. While waiting, we observed several front desk interactions that were concerning. A receptionist laughed at an upset female patient and publicly stated the reason for her visit ("drug test") in the waiting area. Another family experienced repeated delays because intake paperwork was sent to an incorrect phone number, despite the issue being communicated multiple times. We also observed inconsistent patient call-back order. A White male patient was escorted to the back shortly after arrival, while a Hispanic male patient who appeared visibly ill and experiencing difficulty breathing waited significantly longer without progress. Additionally, we were initially informed that we owed a $40 specialist copay instead of the $25 urgent care/primary care copay listed on our insurance, which required clarification and added to the confusion. Although we were eventually seen, the total time from arrival to completion extended over several hours, far beyond what was communicated or reasonable. I have over 20 years of experience working in healthcare, and the front desk operations during this visit reflected poor communication, ineffective intake management, and a lack of professionalism. This experience was disappointing and warrants attention from management. If you don't like a certain race of people at least know your job!