ATI Physical therapy is the way to go! I had sprained my hip flexor and got referred to PT. A good…read morefriend of mine recommended ATI so I decided to give it a chance. All of the Physical Therapist are knowledgeable and caring. I highly recommend Eevi! She does a wonderful job paying close attention to any of my concerns or questions. Thanks to her I was able to recover and get back to normal in 2 weeks!

Beware of ATI billing practices. I will say that the team at Little Elm's ATI facility was very…read morefriendly and cordial for the 18 sessions I attended, but I'm questioning how they bill their clients with units billed. Code 97140 is manual therapy which I am assuming is the hands on therapy which I receive at the end of my session and lasts 10-15 minutes. Numerous times I was billed for 2 units, which would mean it should have lasted over 20 minutes and not one time did it even come close to 20 minutes. I will be getting my itemized bill for my last session from the Patient Advocate Team whom I've been in contact with and will be interested to see how many units I was billed as it lasted under 10 minutes due to my therapist working with a new patient. Code 97530 (therapeutic activity) varied between 2-3 units every session?? Again, if I am doing the exact same thing every session, why are the units being billed vary? I began questioning their billing practices when I received my EOB and every visit was charged a different amount. I was doing the exact same thing every session. As soon as I checked in, I did my hand cycle machine, door frame exercise, 3 different ball exercises, 4 different types of rowing exercises, plank work, band stretches, nerve glides, and 2 different types of prone shoulder exercises. I would finish my session with my therapist working on the affected area for 10-15 minutes. I did the exact same thing every session and was being billed anywhere from $471-$645 depending on the day. They use time based billing so I assume they begin charging you the minute you step in the door until you leave. If you are waiting on your therapist for your next exercise, you are getting charged. I thought I would test this on my last visit so my goal was to get out of the clinic in under an hour. I was repeatedly told to slow down on my exercises because I was going too fast. Overall, the ATI staff would get a 5 Star and their billing practices a 0 Star, hence the 3 Star.

Never in a million would I believe "dry needling" was something good and helpful…read more But now, I am a full blown believer, after Brett did his magic on my shoulder. I hate needles, with a passion, so it was a major event just to get to the facility and not cancel. I can now say that there was nothing to be afraid of. It was not painful, especially compared to the way others have gently massaged my pressure points causing me to think I might pass out from the pain. My PP's are pretty bad. I will do dry needling all the day long over the massaging. Brett, you're a rock star. I'll be seeing you again real soon. And thank you!

I came here twice a week after a shoulder surgery. Elina Gorelkin and her team are fantastic. I…read morewas really afraid of moving my arm but they spent a lot of time working with me. My shoulder feels great and I am so happy to have my movement back! The others patients who came in were very friendly and pleasant. They also appeared to be happy with their treatments. The facility has great and flexible hours, clean and comfortable.

Another amazing dry needling session with Brett. This guy knows his stuff. Put your fear down, pick…read moreup your courage and let Brett take your pain down a few levels. Dry needling works better for me than massage. I thought it would be painful. Thankfully it's not painful at all. Thanks Brett, for another healing session. I'm sure it won't be the last.

I started with a nagging achilles tendon strain that had been going on for 4 months. I was not a…read morebig believer in PT prior to this experience. I thought rest and time were the best healers. My condition started to improve almost immediately when I began a program of stretching and conditioning. After 4 weeks, I am 99% of the way back to normal. I attribute this to my time and instruction from ATI. My coordinator was Adeenah who was amazing. She changed up my routine to keep it fresh and challenging. She was an inspiration to my PT success. The entire staff is very warm and friendly. It is a very positive environment conducive to recovery and healing. I would highly recommend this facility because of the staff.

A+experience at ATI Frisco for me. Ryan, AK, Alix, and Eric were so great. They got me back on my…read morefeet in less time than I was expecting. I highly recommend this location and staff.

Danielle Pera is INCREDIBLE! professional, caring and really in tune with her patients…read moreSylvia

Not impressed with this location. Their exercises made my condition worse. No heat therapy and…read moremassage was provided. I wouldn't go there again.

While the quality of care at this location was great, the head therapist didn't tell me that they…read moreweren't in my network (so I had sticker shock when extra bills started rolling in) and I had nothing but issues with their billing dept. From never being able to see any documents or statements in their app or website, to duplicate payment plans being set up, to continued charges after the payment plan was already paid off. Several calls later and I'm still getting the runaround of "it will take 24-48 hrs for this to processes" only to call back and have to start from scratch because what I was promised would happen on the previous call did not. It's just not worth the time and hassle when there are other companies that do it right from start to finish.

What a great facility! Shout out to Neza who helped me so much during my 6-week time there…read more Everyone is so helpful and courteous, greeting each client with a smile and by their name. The facility itself is so clean and bright. I can't say enough about this well-oiled machine for recovery!

Billing is one star- they do not mail statements and they don't show then in customer portal. The…read morecustomer portal is very limited by design and calling their customer service line gets you a lot of "sorry we are working on things". Service - 3 star. Some staff is a bit carefree, and I found that I had to push them to pay attention to my progress or even during sessions. They are juggling multiple people at same time, when I was expecting more 1/1 care. Not all, but some. If I had to do this over again, I would choose place with more attentive staff, and much better billing practices. lesson learned!

Save your time and money and go somewhere else. They have 2-3 people per therapist so you never…read moreknow if you are doing things right. All I do are the same exercises over and over again. You can only do half of them and they will never know. I can do them at home. No need to go there. I am cancelling the rest of my appointments and never going back.

I've been going to ATI Physical Therapy for three months. I started at the McKinney location off of…read moreUniversity and am now attending the Melissa location, and my experience has been nothing short of wonderful. Arthur and the entire staff are incredibly personable, welcoming, and attentive. From the moment you walk in, they take the time to listen, explain each step of the process, and ensure you feel comfortable and supported during every visit. Arthur is especially outstanding--knowledgeable, patient, and genuinely caring. You can truly tell he wants the best outcome for his patients, and that level of dedication makes such a difference. The entire team works together seamlessly, creating a positive and encouraging environment that actually makes physical therapy something to look forward to. I am extremely grateful for the care, professionalism, and kindness they show every patient. If you're looking for a physical therapy clinic where you're treated like a person--not just an appointment--I highly recommend ATI Physical Therapy in McKinney (University) and Melissa.

I have had hip problems for over two years now! I have been to multiple physical therapist and Drs…read moreabout the pain! David is the first person who has ever given me long last relief and found the root of the problem? I have increased my mobility at least 60 % since starting with him! The whole team is great and they are all smart, fun and easy to talk to! They are consistently cleaning after every patient so I never worry!

Physical therapy is great. The employees there are awesome. They are all very friendly Katrina is…read moreone of the therapist there that knows exactly how to make me feel good with my injured arm. Arthur is another one. That's awesome. He's great. Very caring. Also you have David who is very outgoing and very helpful. He shows the care and knows how to make one. Feel good after going through a lot of pain. Crystal also worked on my arm. It made me feel good. Leah is an awesome therapist as well. Very caring. Very outgoing. I would recommend anyone if you need therapy. Go to ATI in McKinney. They know how to treat one. They always greet you with a smile and make you feel at home. Great job ATI love, diva

The therapists here are excellent. They have a lot of tools in their repertoire to help their…read moreclients. They are friendly and attentive to their patients. I recommend this location without hesitation.