I spent 2 weeks at Pacific to address my disability. What was an important factor to me was the…read moresize. 47 patients and only 2 to a room. The crew were wonderful and I received top notch PT and OT. I interacted with a lot of patients during Bingo. It was very refreshing. I even got to watch Monday Night football in the common area. They had many great activities. I even got a great manicure. The most pleasant surprise was the Chef. Retired military and one hell of a creative cook, especially the deserts (even though he is a 49ers fan) vs my Rams. When it was time to leave they helped me pack as I had brought way too much stuff (clothes). A special shout out to Michelle and Mark for taking such good care of me. Sorry it took so long to post but I've been working hard at outpatient PT.

My husband has been recuperating from two major life-threatening surgeries at Pacific Post Acute…read morefor many weeks and he has gotten amazing care! The owner, administrators, nurses, aides, P.T. and O.T. staff, cleaners, food prepares, just everyone has been incredible attentive, compassionate and kind. I see that the staff get along with each other and have made friend with each other. They are happy working there and even travel long distances to work there which tells me they are treated well too. That means a lot to me! I have tears of joy thinking of how well taken care of my husband has been! They even recognized during his stay that something was wrong and perhaps he needed urgent hospital care. They insisted he be taken to the hospital...I believe they saved his life by doing that! Once in the hospital he was rushed to a further emergency surgery. When he was discharged from the hospital Pacific Post had saved his room and bed for him and all his things for him. They welcomed him back so lovingly. The food has also been good and the P.T. wonderful! They give him his meds everyday as directed, on time and correctly. Telling him exactly what it is he is taking. I would highly recommend this facility, though physically not the newest and fanciest, to anyone in need of skilled nursing care. Thank you so very much from the bottom of my heart Pacific Post Acute!

All I have to say is not but great things about Brentwood Healthcare. It was my first time having…read moremy mom at a home health Nursing Facility and this is the only place where they care and look after your loved one. The nurses were very sweet, attentive, take their job serious. I felt as if it was their own loved one. The PT was top notch my mom was already standing up after almost not getting up in 3 months at the hospital. Everyone from admissions, case management, PT, OT, CNA, medicine nurses, nurses supervisors. I would recommend anyone who has a loved one needing a care Nursing Facility to Brentwood Healthcare. Oh, most importantly this Facility was always spotless. Thank you Marsha, Tara, Tamara, Jessica, Leslie, Victoria, Ian, Lupe, Ashley and all thr staff! Oh her roommate Irma was the sweetest! Thank you Brentwood Healthcare.

We had to come back 06/26, my husband's illness progressed. DANGEROUS discharge, all at the hands…read moreof Brentwood Health. They tried to blame the transport company but that was a lie and proven as such. At discharge my husband, tagged gurney only, unable to move on his own, was lifted into a chair using a Hoyer lift, they said to take him to the medical transport van to bring him home. I was there when this happened and left so I'd be home when they arrived. I've learned since the gurney was supposed to have been moved. And they didn't take him to the transport van. He was left sitting in the chair for hours. They moved him into the rec room and simply left him there. In excruciating pain. He had multiple cancers and was coming home for Hospice. I called repeatedly asking where he was. Every time I was told he was on his way, over and over for hours. I was afraid to drive over there and not be home if he arrived. They kept saying he was in transit! I spoke to many different people. Later I learned he'd been calling out for me ... I was told that the following day by a social worker when the blame was still being put on the transport co. I had every intention of filing a law suit over this. I don't care about the money, they can't get away with this ever again. I haven't yet because he passed and I'm grieving. To be revisited. DO NOT BRING SOMEONE YOU LOVE HERE.

I had to endure 2 major surgeries within 7 months. Both times I recovered at Ocean Pointe. The care…read moreI received was fabulous. Even the food was good. The highlight of my days was physical therapy. I want to take this opportunity to thank Steve, Celeste and Lacey for all their help. THANK YOU.

Took great care of my mother-in-law at a time when she really, really needed it. Their compassion…read morehelped to bring her stable and allowed her to be able to return to her Memory Care facility.

My dad has had a hard time recently and the staff here has taken such great care of him. They are…read moreall well trained and well educated. It's amazing to see my dad doing so well.

I was shuffled off to this miserable facility after a surgery at UCLA, and after nearly 2k in…read moretransportation costs, found myself in a Kafka-esque nightmare. PT, which was essential for my healing and recovery, was only offered briefly only every other week. Nurse response to call buttons was generally several hours. Eventually I hired my own transportation service to take me home where I arranged for home nurse support. I am so, so glad to be free of that god-awful facility.

I highly recommend placing your loved one here especially with all that's going on in nursing…read morehomes. The staff are like family and work together as a team to ensure piece of mind and safety. I'm here due severe weakness from lying down while sick. I receive OT/PT 5 days and they make it fun. I get a true work out, good food according to Dr.'s instructions. Late night healthy snack for those who fall asleep late. This is the most patient and professional staff I've seen that work 24/7 without a drop of laziness while some facilities are known for sleeping. If I ring my call button at night someone is there right away. I personally rate SMHC 6 if the system would allow me but it only goes to 5 stars. Thank you team! Vanessa Forte

My close friend's 91 year old nana fell and had to have hip surgery…read more I've come to visit her several times and she loves the care she's been getting here. She loves her nurse, the food and she's very happy. When she did research on recovery places this one came the highest rated for her insurance. Nana keeps saying she's surprised at how quiet it is here. We are very happy with the people here and the care she's getting. They all deserve recognition. Thanks for taking care of Nana and yes the office experience is excellent.

My husband received excellent care. The nursing staff is tops! I also thought the food was very…read moretasty! In addition I appreciated the responsiveness of the senior staff. I also enjoyed working with Lynda, the social worker. She is very caring. I highly recommend Berkeley West for your loved ones.

Excellent care!! The nursing was terrific as it was the response time. Very beneficial for…read morerecovery. Staff very helpful. I feel much better now than I did before'

6 stars for Carlos. He works extra hard to smooth out the inevitable hiccups in the Insituational…read moresetting. Rehab gets 4.5 stars. My wife was in and out of rehabilitation much quicker than expected because of the work of the Rehab specialists. The missing star is because there are many areas which could run much more smoothly. However, if you realize and accept that 1. You're not going to a hotel and 2. The requirements for actual medical care in the rehabilitation setting are much less than in a hospital, you will realize that Berkeley is a good place to go for rehabilitation.

My elderly mother was just released from Berkley East after…read morenearly two months. The facility is well run with many, many lovely staff.

The reviews freaked me out but then I realized all the rehab places have horrifying reviews. This…read moreis a review of short term care there only. My mom was there aa little over a week. The good: the PT and OT staff are excellent. Suzette, Jamie, Aubrey and everyone who helped my mom was stellar. One of the daytime CNAs, Juanita, was exceptional. This place is lucky to have her. In general the daytime staff was very good. The bad: the food is pretty bad but they did try to accommodate my mom and it isn't easy to make institutional food for that many people. There were things my mom ate but for the most part she didn't eat much. The ugly: the night staff is horrible. When I read the really bad reviews I know they mean the night staff. The first night my mom was there with a broken hip the man who came in handled her so roughly that she was in pain the rest of the night. So I asked that she only work with women and then the woman who came in the next night also hurt her. None of that was necessary. The CNAs wouldn't help my mom use the commode at night so they put her in a diaper which was really depressing for her and unnecessary. She was literally desperate to get out of there every morning and then she would have a pretty good day with the day staff. Also her roommate had the TV on loudly all day and all night. She wouldn't turn it down and the night shift said there was no such thing as quiet hours and that they couldn't turn it off even though she was sleeping. That was terrible and my mom slept badly the whole time. I am sure it's hard to find people to work the night shift but some of these people should not be working with human beings.

I have been in better prisons. Understaffed and under qualified . T V on a loop, same shows over…read moreand over. I have food allergies and they never got it right for 7 days . My experience was traumatizing.

This was an excellent location. The grounds are beautiful, and the staff were very personable and…read moreattentive. Each room has a window or sliding glass door onto a private patio.

They are supposed to be a place of god instead they are false of any help or compassion. We tried…read moreto get my grandmother admitted here but was rejected because she was too sick for them to handle. They lied and said they were full instead of helping her. So instead they want to take the easy route and care for young people that are not acute. Pathetic and sad. May god forgive them. Horrible staff and administration needs to be more compassionate and get a more acute facility.

Their OT-PT staff are the heart & soul of this facility. My mom was an inpatient for an extended…read morestay, even during the early days of Covid where they went out of their way to communicate w/us daily & update her condition. It's more of a warm family atmosphere rather than a cold-corporate environment. We appreciate everything that was provided by the competent staff....

This facility does not take enough precautions to protect their patients. My aunt caught COVID-19…read morewhile staying here and has died. She was healthy before catching it. We would suggest not using this facility as they are not conscientious enough to understand the seriousness of this virus. How many more patients have to get sick and die of COVID-19 since they are not taking the necessary precautions?