We contacted Tommy and Sons in August 2024 about paving our driveway. On August 5, 2024, a…read moregentleman came out to review the job and give us a quote. He stated that he would send the quote by email that evening. We did not receive the email, so we texted him stating that we did not get the quote. He stated that he ran out of time but would send the quote on August 6. As of today, October 8, we have not received a quote or a return call, email, or text message from anyone in the company. I was very disappointed that they did to have the courtesy send us a quote or even follow-up with a phone call or text. Hopefully, in the future they will give their customers better service than we received.

Excellent customer service, fast working, and good work. The owner made sure I was happy with the…read morejob and was very accommodating. Definitely recommend.

Cleaned out our gutters and were very thorough. We will use them again in the future…read more Louis

I called to get gutters installed on my moms tiny home. They came and knocked it out of the park…read more The gutters look great! They were a couple weeks out getting to us but we'll worth the wait. Randy, who came out to look at at, was really cool!

I needed someone to backfill and repair a large area in my lawn where I had some concrete work…read moredone. Adam was great to work with. Everything was completed in a timely manner and done exactly as we discussed. They took a lot of care not to damage other parts of my yard as they completed the work. I won't hesitate to use Poor Boy Lawncare again in the future.

I called on Monday and spoke with someone who said they would come mow and trim that day or the…read morenext. They did not show up and did not call to inform us. I called Wednesday and spoke with someone else who said someone would be here first thing Thursday morning. Again, no one showed up and no one called. My husband left a message Thursday evening. I called and left a message Friday morning and also emailed. No response to either. Their website says "Above all, we are distinguished by our high quality of work and commitment to customer satisfaction, before, after and during our project." This is clearly false advertisement since they do no show up when they say they will and do not communicate when they cannot meet their commitments. If they simply chose not to do our yard, the courteous thing would have been to do it the first time since they said they would on more than one occasion, and then advise us to find someone else. Now we have grass five days longer and will probably not be able to get someone else to come until next week. Their website also says they are Better Business Bureau (BBB) Accredited, but the BBB's website says they are not. Very poor business practice and definitely not committed to customer satisfaction.

We had recently purchased a house in Banner Elk NC. I called Ken Duquette on a Thursday afternoon…read morefor a dishwasher and Microwave oven installation and he was able to install both the next day. We agreed on a time, he was on time and did a great job for us. Very courteous and professional and would certainly use him again if needed.

Service was great. Eric cleaned up everything that fell. He cut our neighbors tree and did a great…read morejob. The amount he charged was really good. He was very personable and would definitely recommend.

John and his team did an awesome job painting our entire 2000 square foot home! He was kind,…read moreprofessional, and was very helpful to us as first time homeowners. We would recommend John to anyone!

Great job! Quick and easy! Al met with me on Monday and by Tuesday evening the job was done!read more

Al and his crew did an outstanding job on new gutters and had a great price on a new roof. If you…read morewant great prices, great work and a great guarantee. Al's your guy. He checked everything out to make sure it was done to his specifications and standards, which is very high. One thing wasn't quite right so he send a guy out to fix it! Highly recommend!

Ryan kept in constant contact with us as we began this project. He had the forethought to contact…read more811 to make sure he would not run into any buried material issues. Ryan showed up on time, went well beyond the expected service and made sure we were happy with the results. He kept in contact on rainy days as well so we knew what was going on. I would recommend Ryan and his company in an instant.

We contacted Gatrell to remove some trees from our property. Due to some issues on my part we hav…read morehad to delay the Job but Gatrell has worked with us through all of our issues. Can't wait to work with Gatrell in the spring, they have been very professional to work with!