I called before my appointment specifically to verify that my insurance was accepted and was…read morereassured that I was in network. The very next day, I was told I owed hundreds of dollars because the provider was actually out of network. When I explained that I had called in advance and was explicitly told otherwise, the response I received was shockingly dismissive and condescending: "It doesn't matter," followed by, "You owe this amount, and we don't negotiate." No one should be treated this way, especially when they're already dealing with health concerns. The lack of accountability, compassion, and professionalism was incredibly disappointing. Be sure to verify everything yourself before receiving care--I felt this was a classic bait-and-switch experience.

My husband and I come here yearly to see our dermatologist. We were referred by our PCP at the…read moreSalmon Creek location. We absolutely love our dermatologist. She is wonderful. So friendly and thoroughly checks our skin for cancerous growths. We are both very comfortable with her. Her current assistant is very friendly as well. These clinics, we've been to three in the Vancouver area, are welcoming and have a calming vibe when you enter the building. There's water features which give it a more spa-like feel versus clinical. They use MyChart for patient information, including scheduling appointments, lab results, filling out forms prior to appointments and checking in online to make the waiting time shorter. Overall we're both happy with this location. They have a large parking lot and plenty of hand sanitizer stations throughout the building. Would highly recommend!

They recommended an initial pregnancy consultation, but failed to provide any consult during the…read morescheduled session.

Had to go here on a Saturday for an urgent-ish appointment. The staff was so friendly, there was no…read moredelay in my appointment, and the office itself is beautifully designed. So happy to have this option!

Thanks to all the great people working here. Jennifer is always professional and prompt service. :)read more

Terrible service, lack of help with a very slow approach to answer serious questions.read more

I have been coming here about 4 or 5 years. This Providence…read moremedical center is closest to my house, just about seven or eight minutes away so it's very convenient. I've been treated courteously by all the staff here. I've never had a long wait while waiting for my PCP. I can say without hesitation that my concerns have been dealt with quickly and very professionally. The physician is thorough and works in a very timely manner aware of my time and hers, she is an excellent physician in my opinion.

Not sure if these are real doctors, they are just there to collect paycheck, every appointment they…read moreare late to see us at least 20 minutes, the last one was the worst, my baby had cold symptoms so they asked us to wait outside and someone will take us from the back door, Mrs Nurse came 15 minutes late and took us to the box they call a room, baby is screaming and have a fever and all what she care is to know his weight and height because she said the medication "The so called DR didn't prescribe any medication" depends on the weight and height ...BS. Mrs Nurse left, and we stayed in the box for another 17 minutes, then showed the so called Dr Zheru Li, if you are reading this I'd like you to read our feedback, you are by far the worst Dr that we have seen for our baby since he was born. She was clearly afraid to catch whatever my baby had, when I stepped towards her with the baby she will step back while she is wearing all the gear to protect her self, then she says can he breath we say not normal because of his stuffy nose, then she goes other than does he have difficulty in breathing !!! wth does that mean?? Then she says if breathing becomes difficult take him to the emergency or a hospital, which of course what every parent wants to hear when their baby is just having cold symptoms!! okay what about medication or something to loosen the mucus on his chest oh she said nothing no medication for babies with cold, just give him Tylenol which we were already giving to him, then she stuck a huge stick up to his brain which made him cry even more, because she doesn't know what he have and that the only thing she knows how to do. You are useless Dr Zheru Li

Every time I come here I always have to wait 10+ min after I check in and 10+ more after roomed. I…read moreget there 5 min late today (there's a 10 min delay period) after I did the e-check in and I can't be seen because the front desk lady took her time with the other patients and decided to have me wait while she answer calls. I get there on time on my part as a patient. Maybe the receptionists should do their part as a receptionist!

I have been seen by family practice b in Longview WA. since before 2010. A few years ago primary…read morecare doctor retired. I was locked out of the peacehealth portal shortly after. I wasn't informed the doctor retired or why I was locked out shortly after. I talked with patient no advocate and was told everything was my fault, my fault the doctor retired, my fault a insulin dependent diabetic couldn't request scripts, my fault I wasn't automatically reassigned a new doctor, I would give a return call if they would just leave who to call and what the call is for (calling a switch board that doesn't know the reason for the call isn't productive)

Zoom care here is top notch! After being turned away at the urgent care clinic in Camas Wa. We took…read moremy son to zoom care In Vancouver. Here they treated my son who had poison oak all over his body. They didn't hesitate to provide him relief and care. His body is now healing well from the poison oak. Urgent care was not willing to treat someone who really needed it, Plus they wanted to charge us 200$. After talking to staff we were able to get out $ back. So dissatisfied with them. Thank you Zoom Care we appreciate you! You actually care about the people you are serving!!

ZoomCare is always handy in a pinch, and this year, I was definitely pinched: I wasn't able to get…read morein to see my PCP by the end of the year, and I needed to do a Annual Wellness Exam for my employer's insurance plan, pronto! Thankfully, ZoomCare allows you schedule an appointment at a moment's notice, so I was able to get in to be seen, get my paperwork filled out and in order, at the eleventh hour! Big thanks to Dr. James Stupfel, PA-C, who was friendly, welcoming, helpful, knowledgeable, assuring, and personable. If I didn't have a PCP, I would absolutely visit him for everything, based on his calm, professional demeanor. Very recommended for anyone who unsure of using a fly-by-night, last minute healthcare provider. People like him give credit to ZoomCare, and the healthcare industry in general, at a time when people have begun to (rightfully) question our broken, predatory system. I would recommend him to others, in a (calm, steady, measured) heartbeat!

The medical provider Carrie is fantastic. My contention is with the medical assistant Brenda. This…read moreindividual made racist comments and was extremely inappropriate when I was there to receive care. I have given management ample opportunity to address my concerns but they have been completely unresponsive. I will not return nor recommend due to this not being a safe place for POC. I expected more from providence. Shame!

Easy appointment scheduling right through MyChart, the service was fast and they listened to my…read moreneeds rather than just telling me to get rest (went in for sore throat/strep test). Very good experience

Long history of surgery, pain, injury. 56 years old, 25 years a massage therapist, with a current…read moreknee injury. Over a year working with PTs, chiros to try and fix, along with strength, hydrotherapy, and every other therapy out there. I am falling in the middle of the street, I can't make it up stairs, I'm getting 4 or 5 hours of sleep a night. The left knee has a history of the bilateral hip replacements, and the 3rd degree sprain on the same leg/side, my surgeon wants an MRI, Molina denied it stating that there is no record of trying to do anything else before the MRI to fix the problem. I've been working with my coworkers (chiros, PTs, and doctors) for a YEAR to fix the problem. They sent in a 6 page contemporaneous record of the entire history complete with diagnoses codes, and treatment codes and I have no way to check and see if they got them. I am in abject pain. They have ZERO customer service phone numbers (in spite of saying online they do) to check on the status of appeals (which I totally did with a $57 overnight of chart notes, xrays, and statements of doctors.) I. have. no. recourse. They. Are. Criminal. I am calling my lawyer.

I signed up for Molina Medicare in October 2022. BIGGEST FREAKING MISTAKE OF MY LIFE! Everything…read moreand I mean EVERYTHING has to be pre authorized and some how Molina has decided treatment for severe Rheumatoid Arthritis is NOT medically necessary. My doctor immediately filed an appeal. While I was talking with the appeals department she said "oh we reversed our decision". I have surgery coming up and I'm getting different information from different people at Molina. The most recent is a pre authorization is not needed with the CPT codes. I asked 4 different people for a written statement on Molina Healthcare letterhead stating a pre authorization is not necessary. 3 out of the 4 freaked the f*^k out! Oh No! We cannot do that. The 4th did not return my call. Their denial of sending me that document tells me one thing...this company just might deny coverage AFTER the tumor is excised due to no pre authorization. It's a joke. NEVER SIGN UP WITH THIS COMPANY!! I've already changed my medicare plan back to original Medicare effective January 1, 2023

What is the meaning of urgent care ? When you only accept appointment, i walked in today at 11:45AM…read moreThey told me they taking lunch break at noon and reopened at 1:15PM and signed me in as walk-in appointment I came back at 1:15 and waited till like 4:30pm then i asked the russian lady how much longer do i have to wait? They told me they don't know they said they fully booked and said I'm lucky if someone going to cancel their appointment and they will get me that spot so just keep waiting ‍ I see they have some gap on their appointments but no they won't fill me in...and there's another old lady walk in and they told her to wait in her car if anything they will shoot her a text message ‍ why do you play with people like that ? Have some heart...i guess those nurses getting pay by hour so they are not rushing to fill walk in appointments I guess they just gonna let people die no matter how bad is their condition if you do

Receptionist was so rude. Terrible verbal communication skills…read more A simple smile would have helped a lot. Med Asst and Provider were fine.