My laptops just died on me. Both of my personal laptops. Like, they had both been brought back from…read morethe brink several times. And they weren't top of the line to begin with. So I decided to find a place to recycle them. I live in a suburb of New Orleans. The city of New Orleans does recycling of electronics, but only to residents of the city. The parish I live in is questionable with recycling, let alone that of electronics. Scrolling thru Google, I saw this place about halfway down, so I emailed them not expecting any response until business hours the next day. Two hours before they were scheduled to open, the owner emailed me. We carried on an email conversation where she confirmed that they can recycle for $5, removal of the hard drive by them would be an additional $5, then $3 for destruction of the hard drive. $30 minimum cost. So the grand total for my two would be $26, but they also offered to take my cheap dollar store calculators for recycling since there was a $30 minimum. I came after I got off work. I was greeted at the door, welcomed in and taken care of quickly. I was in and out in five minutes. Amazing customer service. Woman owned and operated. I can not recommend this high enough. I will be back when I have more electronics to dispose of. There is even a certificate they give you as proof they have destroyed the hard drive. As curious as I am of the process of recycling electronics, that is a question for another day. Maybe I should email them and ask.

I was searching for a company to deliver my documents for shredding. ShredLink offers great prices…read morefor smaller quantities...3-5 rectangle boxes or trash bags for a minimum price of $30.00. EXACTLY what I needed! And the charge for added boxes is very reasonable. AND the person who answered my call seeking information was extremely helpful and courteous. All of the staff there were excellent to do business with...I highly recommend!!!

Short line, short wait. The gentlemen took my recycling and off I went. GPS led me there just…read morefine. Pull up stations labeled for other items like glass, batteries, tires.

Hate the limited hours & days of availability (sat 9a-1p), but at least we're recycling…read more Could be a little more organized as far as drop-off of recyclables are concerned, but it's a START!!!!

Almost want to keep it a secret so the line doesn't get too long :-) I live in the neighborhood…read more It's exactly the kind of cute quirky local pack and ship place I wish there were more of these days. Waiting in a corporate Fed-ex center etc is a chore. Pack Rat makes it cute and fun. The line goes by adorable souvenirs & practical things like office supplies. 100% yes to affordably priced holiday colored sharpies! I found it because my printer was down. It's one of my new favorite places. Local Nola at its best. Growing up my Mom always called small businesses with heart and charm "we try harder places". It's not glossy, not corporate, it's adorable and the kind of place we see all too often disappearing here. I went in low key grumpy & in a hurry, left with a big smile on my face.

I love Pack Rat! They always make my training documents look so professional and creative.read more

This Company is horrible. Do not use. We have been using them since 2015 and no longer need their…read moreservices. They said our contract "auto renewed" and Want us to pay $3000 grand to pick up our box. We own multiole businesses and guarantee we won't use them for any other service when we need it.

This is the worst customer service I have ever seen. They were over charging my office for over 8…read moremonths. Each time I would speak to a manager and they would give a different story and claim it was resolved . After spending endless hours on the phone I got the matter resolved but one year later I get a letter from a collection agency saying I owe the some ungodly amount. Now I have to again spend my time uploading all the documents to prove I'm right . I finally found a-1 shredding they are professional reliable and cost affective.

First off I was told to return a u haul car transport to this location by U haul in Georgia..So…read moreafter driving all night I arrived the next day at this location to drop off the u haul I was immediately greeted by rude disrespectful employees who told me they would not be helping me insecure the straps holding my car to the carrier... First off it was uhaul policy to not allow me to secure the car myself so I had absolutely no idea to get it off.. I'm a disabled veteran & I didn't deserve to be treated that way.. This location and u haul itself should be shamed of themselves..

Great place to store valuables! Staff is friendly & knowledgeable, the place is always clean &…read moreorderly, has a great security system & quick access to safety deposit boxes. Also, love the fun & interesting events they put on.

Excellent customer service with a wide variety of tasks, including shipping, packing copies,…read morebinding, laminating all done with a smile. No job is too small! I couldn't live without them.

i do not recommend shipping from here i sent 2 packages on Thursday and it is now Wednesday of next…read moreweek and my tracking says the post office is still waiting to receive my packages so i try calling to find out whe my packages are and noone answers the phone! i guess im out of my money and belongings i had shipped! i knew i should have just went to the post office but this place was by my kids school lesson learned!!

We've been customers for many years and finally they have hired a friendly and service oriented…read morestaff with a bit of personality . Huge improvement over prior years, where customers we were made to feel as we were an imposition. Kudos on the great progress.!

It's sad that the government using USPS can't provide this kind of reliable consistent walk to…read moreservice in all by areas of our city. If you need something shipped, mailed or packagedsand shipped in the Quarter, Treme, Marginy or Bywater go here