Russell's did an amazing job on my custom made curtains. My son was visiting from out of town w/ his new-to-him rescue. First thing dog did when he came into my house was lift his leg all over the curtains. After having Russell's HAND clean them there is no trace of the dirty deed. I am so happy! read more

Two rugs needed cleaning and I saw that they offer repair. Not only did they do a good job cleaning it, the repair lady actually rewove holes chewed by my dog in one and repaired the other so it was no longer worn to threadbare. I could not be happier. I've ended up bringing my grandmother's needlepoint pillow that had missing stitches, two family quilts *loved* to death by generations, and an antique beaded purse that I found at a yard sale and needed a lot of help. I plan on giving the purse to my daughter to hopefully start a new family tradition. All were cleaned (they have a woman who cleans fragile antique textiles specially) and then beautifully repaired and restored. I shopped around at other rug cleaners and they're all in the same general price bracket. Russell's offered a 20% discount if I brought the rugs in instead of having them pick up. I also found there's no one else who can repair this variety of heirlooms, and with such old fashioned attention to detail. Highly recommend. read more

Always helpful. Professional. Rugs are always well taken care of. It's a bit hard to find but worth it. This last rug had a bit of issue, but came out perfectly. read more

The off-the-map search for New Orleans' best rug and carpet cleaners. Getting there requires navigating pot holes and stretches of gravel, though their attention to detail, professionalism, and high reputation are well worth the journey. They offer delivery service in addition to their excellent record of customer services. read more

Russell's Cleaning Services - Best rug & carpet cleaners in the city! - Dry Cleaning Near Me - Metairie, Louisiana

It took almost 4 weeks to get 2 pairs of leather pants cleaned- when I got home and looked at them one pair looked worse and the other looked untouched. For over $100 I would literally look anywhere else for leather cleaning needs. read more

I went in there with a very specific request. I told them they could say no because I had been turned away by a lot of places before them. I told them it was artwork of my dead mother's I was turning over to them. They told me they liked a challenge. They told me it would cost a little more and take longer because they were going to do the work by hand. They assured me they would leave the part intact that I asked for. I called and checked in and every week they said it was moving forward but because it was being done by hand it would take longer. I got the final result back and it's not what we talked about. And I believe 100% that they are fantastic at the stuff they see every day but if you've got a special project, I would look elsewhere. The parts that I was told would be intact are not and it seems to have been run through a machine and not just done by hand. I'm sure they didn't mean it but I would have preferred they'd just said no if they couldn't meet the agreement. Or at least called to approve the changes they were making. If anyone knows of a Batik artist in the New Orleans that can help me restore the parts I was looking to keep, please send me a message. read more

Russell's Cleaning Services - This was Before. We discussed for a while that I only wanted the "white" wax removed but the blue bird was to stay intact. - Dry Cleaning Near Me - Metairie, Louisiana

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Took in some clothes which had been sitting in my closet for about 7 months that my cat had urinated on (oops). As cat owners know, those stains (and smell) don't come out. I had treated the urine when they first occurred, but there was a lingering odor and a stain on one of my white dresses. I got them back the next day - rushed order - and the stain was gone and the odor was non-existent. Apparently they're eco-cleaners too which I prefer. So happy! However, I definitely paid for it though. I was a little overwhelmed by the price and was upcharged to remove hair from the clothing before dry cleaning, which I've never experienced before. I'll likely go back to them because they did do an amazing job and got it back quickly, but I'll be a little more prepared to pay for it! read more

Left large leather exterior, suede interior handbag for interior cleaning. After calling multiple times and personal visits, I was told 6 months later (upon inquiring again how much longer) the handbag could not be cleaned. On pickup, the interior suede had been horribly altered with discolored patches and texture changes. I was charged $50. Horrible service. They may be able to dry clean everyday items but I would not recommend them as cleaners for leather. read more

Awful. I started a month ago at the Tulane location. Went there to try to get a leather purse cleaned and the women working had such a lack of knowledge that I left and went to the Metairie location. The Metairie location is very weirdly located and you would never find it if you weren't looking. There, they told me they could clean the purse for twice the amount I was told at the other location of their business. When I inquired as to when to come back and get it, they told me they had no clue and were extremely rude during the process. 3 weeks later I had heard nothing so called and they said it was ready to be picked up. I paid them $45 and was shocked when they brought out the purse. They did nothing: it literally looks the exact same as when I dropped it off. They literally stuffed tissue in it and put it in a dry cleaning bag: what a waste of money. read more

I did something incredibly stupid by using water to clean leather and left a watermark on an expensive leather sofa. Russell's got the watermark out. They were honest upfront that they had only about a 50% chance of getting the stain out. They worked on it until they got it out; for a very reasonable price and for the amount they quoted. I'm very happy with the experience. read more

Recently relocated to NOLA from SoCal and was looking for a dry cleaners. I came up on Russell's whichwas in a really great location. The people there are really friendly and helpful. It's a bit on the pricey side tho...coming from LA I'm kind of accustomed to 99 cents dress shirts and $2 for slacks but I guess theres not as much compitition in NOLA but they do a really good job. Saturday hours could be more accommodating. read more

Re: home carpet cleaning Fast, efficient, affordable and right on time. Also got tips on how to preserve my furniture and carpet. read more

I highly recommend Russell's. I brought my full length red wool/suede coat in that was really messed up from another dry cleaning business and they fixed the damage. I actually didn't think it could be fixed...But they did. I will definitely be going to them for all of my dry cleaning needs. Thank you, Russell's! read more

Great service for dry cleaning of clothes. Emailed and called when done. Definitely on the expensive side

Great dry cleaners. They finished my goat suede coat in 2 days when everyone else quoted a couple weeks. They are really really expensive but they do a great job. read more

I got several items dry cleansed and they seemed to come back just fine. However the dry cleaner put safety pins in all my skirts to attach them To the hanger. Putting large pins in my clothes leaving a permanent noticeable hole in them is not what I expect when I am charged $11 to dry clean a simple pencil skirt. Unfortunately will not be back. read more

Our apartment is on the third floor and all other upholstery cleaners would not provide cleaning service above the 2nd floor. They were prompt; our chairs cleaned beautifully; reasonably priced and their service man was friendly, efficient and professional. read more

Had a terrible experience at Russell's. First as I pulled up there was a Russell's delivery driver blocking the only 2 parking spots open. I gave a friendly wave to start because he had room to either back up or pull to so I could get in to park. He looked at me then looks away without moving. I give him a minute and decide to find an alternative to park (aggressively because I'm agitated now) When getting out I gave him a look and he sarcastically smiled knowing he was not moving on purpose. Once inside I get confronted by an employee (let's call her "J") about why I got mad at her driver. I explained that he had room to pull up or back so that I could park. She then tells me "well he's got a job to do and a schedule to keep so you needed to chill out". I picked up my $200 worth of laundry and walked out. They not only lost my business today but my business for good which is roughly $2000 annually. With that said there is a very nice lady that works behind the counter (not "J"). She always has a smile and is very pleasant. Remember Russell's when your in a competitive business the customer experience is everything!!! read more

Russell's has come through again for me! I brought in a formal to be cleaned and we noticed that there were drink spills all over it. When I picked it up, all of the stains had been successfully removed and the dress looked great! There was an additional charge for the stain removal but it was well worth it! A $50 cleaning bill was much better than buying a new dress for the event. Thanks Russell's! read more