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    Leibrandt Jewelry

    5.0 (1 review)
    Closed 9:00 am - 5:00 pm

    Services - Leibrandt Jewelry

    Watch cleaning

    Watch part repair

    Leibrandt Jewelry Photos

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    3 years ago

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    Parkville Jewelers - Incorrect size on hinging bail

    Parkville Jewelers

    (17 reviews)

    $$

    This is not an honest business. Use extreme caution when working with the owner, Troy. I was…read moreswindled out of over $1000. Here is my experience, which I have reported to the state government and the BBB with evidence: On 5/20/25 I requested a custom order. I came in person with two items: one opal pendant that was bezel-set in sterling silver and one small 14K yellow gold pendant with three natural diamonds. I requested that the two pieces be combined into one pendant, wherein the opal would be set in the same kind of bezel setting and the diamond pendant would be soldered to the side of the bezel, all in 14K white gold. I also requested a hinging bail so the pendant could fit over a string of pearls. Troy called on 6/2 with an estimate: $175 for the hinging bail, $400 for the bezel setting, and $250 for labor, totaling $825 before taxes. I gave him the go-ahead to begin work, he did not require a deposit. The completed pendant was ready for pickup on 6/16. I was out of town, so my husband picked it up on 6/18. The total charge was $943.20. I was immediately displeased, as Troy did not make the pendant according to my requests. The setting was not a true bezel setting like the previous one in sterling silver had been. The opal had been GLUED to a strip of 14K white gold covering the sides of the opal, there was no backing to the stone. The diamonds had been added on the side in yellow instead of white gold. Additionally, the hinging bail was not wide enough to fit around pearls. I contacted Troy with my complaints via a contact form on his website on 6/19. I received a response via email requesting that we discuss on the phone. We scheduled a time to talk and Troy called on 6/21. I explained my dissatisfaction and requested that he remove the opal from the setting, return the stones and original settings to me, keep the 14K white gold that was used, and refund me for the cost of the materials, a total of $575. He initially refused this agreement, instead offering to remedy the issues and remake the pendant to my satisfaction for ZERO additional cost to me. I held firm in my desire to have the pendant unmade and materials refunded to me and he agreed. After our phone conversation concluded, I sent a follow-up email outlining this arrangement, to which I received no response. My husband dropped the pendant off at Parkville Jewelers again on 7/1. Troy was extremely upset that I was requesting the pendant be unmade and refunded, he asked for the chance to remake the pendant to my satisfaction for no extra cost, as he had offered during our last phone conversation. I considered this and wrote him another email agreeing to it. He called to confirm on 7/2. Troy gave me continued updates on the pendant's creation via text message over the course of the next several months. He sent me two photos of the completed pendant on 9/23 with no other written communication. I did not know that the remade pendant was officially ready for pickup until receiving another text on 10/21 that read "We are letting our customers with pending pick ups know that we will be closed this Saturday for a little vacation. We are open this week through Friday. Thank you!" Because I was traveling for work, I couldn't go in person to pick up the pendant until 12/12. Troy and his wife brought the completed pendant to me for inspection. It was not great, but I was glad that the experience could end, so I thanked them and turned to leave. They stopped me and demanded an extra $350 in payment. I reminded them that the agreement was for the pendant to be remade at no additional cost, but they insisted. I paid $354.49 and left. Troy consistently refused to have anything in writing, demanding that we only speak on the phone. Troy is a swindler who does not deserve your business, and his work is shoddy anyway. The final pendant that I have now does not have a hinging bail, the bezel is crooked and doesn't match the level of the face of the opal, and the prongs on the diamond setting are bent. Stay away from this business.

    Another fantastic locally owned business for you to support. They've been a long standing shop in…read morethe parkville area for over 20 years so they must be doing something right. We came here just to get a ring size and ended up buying a new ring. Not once did we feel pressured. They are just a family who wants to inform people of the best value in jewelry. We were very happy with our experience and plan on coming back.

    Lloyd's Of Leavenworth

    Lloyd's Of Leavenworth

    (10 reviews)

    I would recommend going elsewhere when trying to find a jeweler. For years my family had done…read morebusiness here, but finally stopped after an incident with my mom's wedding ring. My mother purchased a wedding ring through Lloyd's of Leavenworth and brought it back after the diamond seemed to be misplaced in its setting (every time the ring would slightly graze anyone, it would leave a visible cut). The owner told us for years that it was "just the diamond" and there was "nothing she could do". We finally decided to try a new jeweler, and they said the diamond was placed incorrectly and it would take no effort to fix. If you're looking for a honest business, try elsewhere.

    After a few years of searching I finally found a watch that had not been made in 30 years…read more Understanding the importance of a small business I took the watch to several locations as it was in need of a cleaning and fine tuning. While it was in the shop, I went to this location and ordered a band. As it was not overly expensive, the lady stated she would order it and if it didn't work she would just put it out for sale without a deposit. The lug size was presented and she was clearly aware the watch itself was still being cleaned and with covid this could take some time. When I went in today with the watch to pick up the band and have it installed I got nothing but the runaround. Did we call you, must be over here, and finally she admitted after being challenged it was never ordered. The upsetting part of this story is not the watch, the unordered band, or the idea that I was expecting the band to be paid for and installed. The upsetting part is that a small business told me they would do something and then didn't. This is one of the main reasons I go to small mom and pop places, their word means something. Guess not here. I am not saying they are a bad place to go for a piece of jewelry, just mind the fact they may not be fully honest with you.

    KC Gold And Diamond Traders

    KC Gold And Diamond Traders

    (3 reviews)

    Buyer beware before purchasing…read more There is no return policy (only trade in) even if the purchase is less than 24 hrs. Its is not posted anywhere in the store or on the receipt. Its was not mentioned to me nor did I ask. And expect "price gouging" to be in effect. Upon my request to return my necklace, I was told first thing, you agreed to pay the amount. And yes I did. But they were not interested in why I wanted to return it, (I guess because it didn't matter). It was at least $500 more than The highest priced exact same thing, I could find on the Internet from other retailers. She told me if I paid cash, i could save tax. And as I was leaving to get the cash, she added $50 to the total she told be for the necklace -But after i returned and asked her why, she removed the $50. (she didnt bother to explain why when I asked ). Apparently they do not understand the value of a satisfied "returning"customer or dont care. I guess the word "traders" in there Business name should have tipped me off. Plus, I guess I'm a little disappointed for the reason that I thought I had found jewelry store I can trust to not take advantage of me. Perhaps it doesn't exist anymore. Im saying, just know what your getting into before shop there.

    These folks claim they fix jewelry then later on say they won't fix it because it's not a money…read moremaker, so tell me what kind of professional business turn down customers after offering a service, pure greed and sought out for your pockets only,they are jive Turkeys for jewelry repair those who say they repair do it for there business these aren't bosses they never earned just reap the benefits like spoiled child at candy store.

    Leibrandt Jewelry - jewelry - Updated July 2026

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