I called Beach Air to come and look at a noisy mini split. The technician showed up, I turned on…read morethe AC and he said it is the blower making noise and should be replaced, very common. Required two minutes of his time, $105 service charge for showing up. He said they would be in contact with an estimate. Received estimate, $1091.00 for install and $35 for shipping the part. I called and wanted a break down, how much for part and how much for install. They said they only quote the job and don't break it down. I swore at them. Took the mini split apart, got the blower out, bought one for $109 on Amazon and installed it myself. All good. So unethical business practices to say the least. Don't go near them and tell your friends unless you want to get price gouged. So alas they only deserve negative stars but am required to give them one. Ugh!

Good job! Good prices! Great service! Prompt and went right to work! Fixed everything!read more

Been using this business for semi annual maintenance. They are always prompt and very responsive…read moreand professional and never tried to upsell me at any time. My HVAC system recently quit working and needed to be replaced. Their quote was exceptional and within a few days they returned on a Sunday and after about 5 hours of work the old system was removed and the new was installed. I can easily recommend them for your cooling and heating maintenance and support. Robert the owner is very fair and professional!

I own a condo in NMB, live in Ohio and rent it out. I got the call from my rental agency that the…read moreA/C finally died so I went on a search for local places to replace it. I tried the big guys that advertise on TV, only to be unimpressed with their quote and warranty. Then I came across Robert at Carolina C&H and was sold. Personal, knowledgeable, accountable, trustworthy, expert in his field, knew my complex, knew my rental agency and came highly recommended by them. He showed up the day we planned and was thorough, neat and meticulous about replacing my HVAC system the right way. His warranty was also very good with a 6 month follow up. This was important for me because "things happen" and you want someone who will follow up when it does and honors their work. Don't look anywhere else. Robert is the guy you want for the job.

Now this is a company that you want to work with for your HVAC system !!!…read more You can read my other disaster dealings with ARS. Oscar and his tech are top notch.

Cut into our plumbing on the third floor last year without shutting off the water fully. Kept…read morecalling to speak with someone about this, was always told the plumbing manager would call but never did. Fast forward to this year we cancelled our preventative A/C maintenance with them because it prevented nothing. They keep going to properties after we cancel and start trying to backdate invoices date invoices to make it look like they were there before it was cancelled. Shady as it gets, steer clear

Highly recommend. From owner to scheduling to service excellent. Honest and thorough as well as…read moreefficient and affordable. We requested an inspection and service to our ac/heating system as well as duct cleaning. They did not disappoint. Praise the Lord for bringing this business to us.

Our HVAC wasn't working and blowing hot air. I had a wonderful experience with Darvel. He is…read morerespectful, polite and very knowledgeable in his field. After completing installing of the new HVAC Darvel cleaned the attic area and as well the garage. Rev. Shane made a visit to my home to make sure the new HVAC was up to his standards and professional install.

Patriot heating and cooling was great to work with. We had them check out our ac to get ready for…read morethe summer heat. We signed up for a maintenance plan which was really reasonable priced. They got us in pretty quick. Conner out technician was extremely polite and answered all our questions. I would definitely recommend them for your hvac work.

We purchased a townhome in September and I wanted to have the HVAC serviced.. just to be sure it…read morewas in good shape. We've had a couple weird incidences where the system seemed to hiccough, but corrected itself. Alex came out just a couple days after I contacted him. He was very respectful of my home and took care. He initially found an issue with my system we weren't aware of, gave me the possible causes, and provided me with all of the information I needed to decide what to do. It took a while, through no fault of Alex's, but he also found the cause of the "hiccoughs" and fixed it quickly. I was impressed with his tenacity to find the cause, because it was absolutely not obvious. I was very pleasantly surprised with his rates and just Alex in general. He's friendly, knowledgable, and trustworthy. We signed up for the service plan, which is a great deal. Highly recommended!!

Ray was our technician and he came the same day and fixed the air conditioner. I highly recommend…read morehim. He's very knowledgeable and experienced. He knew what the problem was right away. Honest, reasonable and reliable. Jan Myrtle Beach

I needed an entire AC unit replacement. I live on the West Coast, but my place is in Surfside…read more So, when I hire a service it's always a gamble whether they'll do a good job or not. Ray at Rising Tide communicated with me EVERY step of the way with pictures and updates by text. Even after the job was completed he still helped me out with small details I had questions about. Will recommend and use in the future.

Great service. Aiden is very professional. Will request him for every maintenance appointment . 9thread more

HVAC Installation Review - Myrtle Beach, SC I purchased a…read morenew unit in May of last year after my old unit had clearly seen better days. It was running constantly and often relying on auxiliary power. At the time, my wife had just been diagnosed with heart failure, so it was very important to me to ensure she was comfortable. Our previous unit simply wasn't reliable anymore. The Good: The new unit itself has been excellent. It runs smoothly, efficiently, and our power bill has noticeably decreased. We also opted for the variable-speed fan, which we absolutely love. From a performance standpoint, I couldn't ask for anything better. The Bad: Our experience during the sales process was frustrating. The representative (Mo) arrived quickly and began presenting options. I had previously been told our old unit was undersized for our home, so I specifically asked for a proper evaluation to ensure we were getting the correct size system. Unfortunately, I would describe the sales approach as very similar to a car salesman--lots of reassurance but very little detail. I repeatedly asked for a full cost breakdown (unit, labor, additional components, etc.), but was consistently told, "Don't worry about it, everything is included," without any real transparency. The Ugly: After doing more research and speaking with other companies, I strongly feel that we overpaid--potentially by 30% or more. At our one-year check-up, the unit was running perfectly. However, we were told that our ductwork now needs to be cleaned. This was disappointing, as duct concerns were discussed during the initial consultation and we were assured everything would be addressed. Now it feels like an additional expense that should have been handled or clearly communicated upfront. Final Thoughts: While the equipment itself is excellent, the lack of transparency and follow-through during the sales process was a major concern. My recommendation is to shop around, get multiple quotes, and insist on a detailed breakdown before making a decision. I believe there are other companies out there that can provide the same quality equipment with better honesty and pricing

Service was quick as service location was very close but reason this company was called they were…read morecompany that installed system and it was felt price was somewhat high compare to job recently done on another property where service call was #30.00 less

We switched to Atlantic H&C several years on a friend's recommendation after a "repair" by another…read morefirm deemed unnecessary in retrospect. Since changing, we have been delighted by service from Steven Allen (we always request him) who checks our system 2x a year. He explains things well, does only what is required to keep it running in top form, is honest and accommodating & "goes the extra mile" eg changes high-ceiling lightbulbs & filters beyond the reach of our ladder.

Wife and I arrived to our condo here in Myrtle Beach late Saturday evening after unloading the…read morevehicle it was warm in the unit do I turned the AC down and when it clicked on the outside unit made bad noise and the unit got extremely hot so I turned the breaker off. It was late we opened windows, I called Kessler Services around 1030 Sunday morning explained my AC issue told the man I could wait until Monday wife and I would be here all week the man said he maybe able to get someone by later to take a look and I gave my name and number. Wife and I were out running errands at 1200 I got a call it's the repairman was at my condo already diagnosed the problem I said go ahead and fix it. Wife and I returned home and the repairman had just finished the repairs and was testing it out, we were talking and he showed me the parts that were bad and explained how they made the system work. Everything worked great we had AC now. We were talking and I asked if he had a saw I could borrow I needed to cut my counter top for a new range, he had a hand saw but that wasn't going to do the job I needed so I said thanks I'll just go buy a saw. That's when I found out he Scott was the owner, he drove back to his shop brought me back to saws so I could cut my countertop and asked if I wanted him to help. He ran to get some lunch and returned to pick his tools back up. There aren't many company owners out there that would do this, come out on a Sunday repair your unit and then run back to the office to get tools for the homeowner to use. Our condo is nice and cold now. I am so glad I called Kesslers give them a call if your having problems with your HVAC. Tell them Tim sent you. Update 5/8/23 Kessler came out this morning to install a new T-stat in our condo, I received a text last night that Anthony would be here between 9-11. At 905 the doorbell rang, Anthony came in installed the new stat programmed it to our settings explained how to use the app and was gone in 35 min. I highly recommend them to use for your HVAC services.

From the owner: Just like your car, your air conditioner needs regular tuneups. Let either one go too long without…read moreservice, and you’re asking for trouble—and much more expense. That’s why you’ve got a friend in Kessler Services. When our polite, professional technicians arrive—on time—they’ll run through this maintenance checklist every year to assess the condition of your air conditioner. Then, they’ll give your air conditioner the care it needs, whether that’s just a tuneup, charging the refrigerant, or fixing or replacing faulty parts. No matter which make or model air conditioner you have, they’ll help you keep your cool with professional work at reasonable rates.