They replaced my hot water heater. They called when they were on the way. They arrived within about 2 hours of me calling. The men were great and gave us good information. read more

Extremely disappointing- and frankly, a scam. I signed up for a year of maintenance which was to include replacing in-home air filters. I was shown pictures of the inspection and have a good grasp of home repairs, so I asked to be shown the suggested issues and the person from Four Star suddenly said oh, no big deal. Just so you know. Then when I asked about if he was going to replace the filters, he said he didn't have any and he only changes his when he remembers. And they "looked clean anyway." I'm attaching pictures to prove what a scam this company, or at least its employees, are. I then had to buy filters myself and replace them, giving less than zero value to their maintenance plan. I will be choosing a competitor from now on. I wouldn't let them change a light bulb. read more

Four Star Plumbing & Air Conditioning - Both sides of what Four Star Plumbing and HvAC said was "clean" - should be blue both sides - Plumbing Near Me - Conway, South Carolina

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I was very pleased with the service provided by Four Star. Service call was responded to within an hour. very reasonable pricing.

Had a new washer delivered by big box hardware store. Had it delivered the guy looked at hook up and said he would not do it in as best I could understand. The other guy didn't speak at all. All I got was I was left to call plumber or hook it up myself with old hook up not the new ones I bought. Wanting new I called 4 star as they have helped me very well with great results. Called them and on same day they sent Josh S. He got me new faucets and got everything hooked up and even helped me get machine started. Very happy. Will call again next time. read more

Nick Romanelli was the technician that was sent to service two AC units. He showed up right on time. Professional, cares about his work and knowledgeable. What a great combination. Keep up the good work Nick! T. Wood read more

John came on Wednesday to quote a new hvac system. Guys, Ryland, Trent, and John, were at house Thursday morning for install. They stayed until it was completed and cleaned up after themselves. Very professional and pleasant. I only use Four Star and will continue to do so. Great company! Rebecca S. read more

Called Four Star because my AC went out yesterday. Was told that a service person would be able to get to me between 4:00 & 6:00pm today. Received a call around 1:00 and service person said he was about 30 minutes out and did I want him to come on out. Sure I do Within 30 minutes from the time he got here cool air was flowing through the air vents of my apartment. Plumbing project coming up; will call them again. read more

Appointment made with office was easy to book, communicative & reliable as far as making / keeping a service appointment. Tech Justin B. was extremely thorough, communicating by phone multiple times due to me being an out-of-state owner including forwarding multiple pictures. Something simple as properly following access directions and numbers to call, though a small thing, isn't itself even guaranteed today by a lot of contractors. Not all HVAC companies are created equal - and reliable contractors in any trade are tough if not impossible to find today - even being able to talk to someone live is a tall order. Highly recommend Four Star based on this visit hitting all those bases. read more

Quality and good price. On time and finished promptly. We had a slight problem and they sent a service man right out in the evening and took care of it. And in the end they had delicious cake delivered to our home. We have used them since we moved to S.C. 14 yrs ago. Highly recommend! read more

I made a service call for replacing water pressure relief valve for the water heater. The technician came in three hours to check for two minutes, then turned off the water heater and "recommended " us scheduling to replace whole tank which will be costed 3k in next week. When he's told that we couldn't decide it immediately, he fiercely left after charged us $190 after we bargained from$265 for his diagnosis. He refused to replace the relief valve for we tried to earn couple days to consider it . He left us without hot water, so we have to call another company , spent us another $165 to fix the relief valve finally. And we are glad scheduling tank replacement for May with them. But No Four Star! No More Four Star ! Snobby read more

These people are scammers. Do not use them. They take your money, run and leave it unfinished. read more

Took advantage of a bad situation! Arrived at Vacation home with Family at 9PM on Dec 28 to find a broken Main PVC pipe spraying water when I turned the water back on. We were desperate to get it fixed as we had our 3 older kids with us getting ready to celebrate the New Year in Myrtle Beach. We called 4 Star plumbing on a suggestion from our HOA. I knew it was a weekend, at night and close to a holiday, so I expected to be charged extra. On the phone they told me an extra 150$ due to an after hours call. One plumber showed up in about 30 minutes. The pipe was exposed - simple to get to, etc. Quoted me over 500$ to repair. He knew we were desperate to get water and had no other choice was my feeling. We paid the $, and it literally took him less than 10 minutes to repair (For 500$!). He did a good job, but I still feel 4 Star Plumbing way overcharged because they knew we had no other choice. Will be looking elsewhere for more integrity from a local business. read more

Four Star Plumbing are terrible. They have terrible customer service, unreliable, cannot meet deadlines, liars and thieves. Stay far away from this organization. read more

Called FSP to repair a leak under sink prior to my son s wedding. Technician repair the leaking joint at the sub floor and put new cut off valves. Old valves were find. One the leak was corrected and technicians left I found the hot and cold water lines reversed. One bill was received I was floored. The invoice was totally over invoiced. I talked with plumbing service manager and he corrected immediately. He said he would send a technician out to swap the lines. I gave three stars due the quick service and professional attitude of the technicians and the quick response to correcting the invoice. I also got a quote to change out all the old piping on my older home. The quote was over 3500. I have had two other companies bid the job and its just over 1k. Two bath rooms and mud room. Service manager is to review the estimate and advise. Waiting! read more

I had a 3"- per day pool leak that you "fixed" for me about a year ago by Four Star Plumbing and about six months later the water loss started again at about the same rate, 3" per day. I thought about asking them to come back, but someone else was recommended and I'm glad I didn't call Four Star. I brought in someone else to look for the problem and it turns out the "new" leak was at the same place and with the same lines Four Star "fixed" before. After removing the concrete decking, the new company showed me how fittings were attached improperly and had been caulked to prevent leaking as opposed to using proper threaded connections. The water line fitting that penetrates the pool side wall was caulked instead of threaded--no threading whatsoever--simply pushed in place and caulked. Even the wrong size fitting was installed. Again, it was simply pushed in place and caulked instead of being threaded! At this fitting, the caulking had to be stripped out of the threaded female connection before it could even be pressure tested. All of these issues were pointed out to me before I told them "who" fixed it before. I work with contractors frequently and know shoddy work when I see it. I'm also very familiar with tradesmen blaming someone else for poor work. In this case, I wish I'd made a video. The work was "that" bad. Other than the approximately $1,500 I spent on Four Stsr's work, the worst part is that everything that was wrong with the connections was simply laziness and/or lack of knowledge. The decking was open, the fittings needed replacing and it would have only taken a little extra time to get the right parts and to do a proper job. This would have prevented me having to have another company correct Four Star's work at an additional expense. read more

IT APPEARS THEY HAVE SEVERAL LISTINGS ALL SAME ADDRESS and COMPANY. Read my longer review under the other listing. This is an UPDATE ONLY to previous full review but it went over the space Another contractor and myself looked at the pictures were taken: cannot post due to legal action being filed against this company can say colors and letters tend to go together R&R, G&G etc... Red and Green even if color blind can hook up. Also putting in the electrical disconnect helps. The other company sent a gentleman that is authorized distributor, he flushed the refrigerant lines, installed the correct refrigerant & oil. Wrote an affadavit, along with the service call fee and State Mandated Recovery Fee $37.00. Lawsuit was filed yesterday afternoon. The factory is attempting to find out how a unit that was shipped to another company years ago ended up with them, as they were not authorized even before the name change. How an allegedly "licensed HVAC contractor" had installed the wrong refrigerant in a pre-charged unit. It appears to the other contractors the unit was used, had been repainted and "partially refurbished" All that's to come out in court. 3 Weeks of improper work & no contact all to improper installation. As an impartial company and authorized distributor, and a different factory rep all have stated. read more

I walked into my condo after being away for a month. Not only did I find my kitchen/living room paneling buckling, but a leak in my bathroom causing a huge mold problem. FSP came to my rescue. Not only did they find the leak, but did all the mold cleaning that was needed throughout my condo. I could not have asked for better customer service - from taking COVID precautions to taking care of all the issues that kept creeping up. It was a nightmare that I did not think would end. BUT the crews and Daryl Graham were fabulous, professional and courteous. Thanks to a great team that took care of my problems. They are the team to go to and will be the next one I call if needed. read more

Wonderful company. We rent condos in Myrtle beach for vacation rental. We don't live locally, so it is nice to know that if there is a problem with the air conditioner unit that Four Star is there in a couple of hours to fix the problem!! They are prompt, professional and reliable. read more

Four Star has done a great deal of work for Eagle Crest Retirement community. Because of this my husband, who is the General Manager, recommended them when we seemed to have a condensation leak in our HVAC unit at home. Robbie was sent the same day and diagnosed blockage in the condensation pump. Even though he suggested replacing the pump, he cleaned the p trap and tubing and it started to function properly right away! He even showed me how to do it myself to hopefully prevent this same problem from reoccurring. He also took the time to assess the entire unit for any other potential issues. Robbie was very knowledgeable and saved us a considerable amount of money, for now at least.... but we know who to call when the need arises again! Lee R read more

terrible company! rip you off at every turn! brian's is a liar. will lie straight to your face! in front of other people and then lie about it ! he is a complete and utter con man! and nobody at this company seems to care about him being such a jerk ! i have paid this company thousands of dollars over a 2 year span and yet they still ripped me off!! which all turned out to be over a .29 cent if pcv pipe!! unbelievable !!! jeep your distance and your miney frim these idiots read more

Worst service ever! During a service call their tech tried to stick us with a bill in excess for $1,700 for an alleged leaking condenser unit, or a $4,750 bill as an alternative for replacing the entire A/C system. The unit is less than 7 years old! A second opinion from two other local service providers found that there was no leak at all. The issue was fixed for less than $150. If I had the ability to rate this company with zero stars I would. Unfortunately one star is the minimum rating. read more

These guys are the best! Gary was so knowledgeable and helpful and just a really nice guy all around. Mom's sink was really clogged and he worked his magic and the price was very reasonable. Thank you Gary and the staff of Four Star! read more

Arrived when they said they would. Did a nice job with installing my whole house tankless water heater and whole house water filter. They even cleaned up the nightmare plumbing job the builders of the house did. read more

Giving four star pluming 5 stars (they should consider a rename for that extra star). Fast service, called on Sunday, resolved on Monday. They found resolved the issue immediately. Great price. Will use again. read more

Four Star refused to accept responsibility for a destructive leak from a connector above a water heater that they installed. Yes, it was two years later, but plumbing connections should never leak. Period. I could show you a video of the drip-drip-drip and tge resulting rust, corrosion and mold in the space where the tank is. This is sheer incompetence, followed by hubris of wanting to charge us for fixing it. read more

oh four star , some of your works need drug testing ! I like many others invite your men into our homes . We should be able to trust them . considering when you call your business the ladies always say " HOW CAN WE MAKE YOU SMILE " , Not once but twice with a total of 4 men in have came to my home . We have cameras on our property and you can imagine my surprise when the first time 2 men were on my cameras smoking what I found out was CRACK! The second time the low life " a different a different man " this time , decided he was going to smoke Crack in your company vehicle in my driveway . Now forgive me but If something doesn't get done soon , I will go further with this . Yall were my number 1 call when things went crazy I love the work and service you use to provide , now I'v lost all respect . read more

They came out to give me an estimate to install several things in my kitchen. They were $400 more then another company that ended up doing the job for me. The estimate was so high I thought they misunderstood what I wanted them to do. Will never call them again. read more

On Friday at approximately 4:30pm, my husband noticed we had no hot water. A quick look in the water heater closet revealed the trouble. Thank God we were home because this could have been bad. Being new to the area, and not knowing who to call, I called a friend for a referral. Her referral was too busy to help and gave me the referral for Four Star. It's not about 4:45pm and I call. A pleasant and cheerful female voice (Brianna, I think was her name) answers the phone, "Four Start Plumbing and Air Conditioning, How can I make you smile today?" I replied, "You could really make me smile if you can help me with this water heater." I proceeded to tell her the problem and she relayed the issue to her supervisor. He came on the line and asked a few questions and we texted him some photos of the unit and the problem. He said he'd send a technician right over. Then Garrett calls and says he's on his way! It's after 5 on a Friday and we were facing a weekend of no hot water and company was expected the next morning! So Garrett shows up quickly and makes sure the breaker is off and we're safe. After discussing our options, he locates the unit we'll need and promises to be back first thing in the morning. Long story short, he's back with help by 8:30am on Saturday morning and by 1:00pm, we have hot water from a brand new hot water heater. Everyone we encountered in our experience with Four Star was professional and helpful and we couldn't be more pleased with the level of service we received! Thank you!!! read more