This was one of the best experiences I've had purchasing an RV! No pressure, honest and reliable!!…read moreBest of all no surprises, upfront pricing and includes PDI. And believe it or not they ACTUALLY do a PDI!!! A extremely thorough procedure, they showed us how to use everything even tho we have been trailer owners for years. They took the time to make sure we were comfortable with the unit and safe with the hook up on the road! If thinking of purchasing an RV make a point to go there, if they don't have it, they will take your info and let you know if they get something that meets your requirements....(we were all of 3 days) just a real pleasure to deal with.....Now if only they would sell vehicles!!

Had my camper 3 weeks. Did not fix what they were supposed to fix, and tried to charge me for it…read more Damaged the bathroom door and completely broke the guide at the bottom, then wanted to charge me to fix the damage they caused. Told me I was rude. Communication skills were not good, never called to let us know the camper was ready, left it parked in a field unlocked. Every time I called them they never returned my calls. Not once. Wratten's was great but this takeover company is horrid and a nightmare. Beware please!

From the owner: At Hodge’s Legacy RV, sales and service truly go hand in hand. Since David Hodge took ownership in…read more2019, the dealership has continued the tradition of family members helping families— something that has been at the core of the dealership since its beginnings as Wratten’s RV in 1959. On any given day, customers are greeted by family and treated like family, reflecting a commitment to doing business the old-fashioned way: with honesty, care, and long-term relationships

BYERS BEWARE!!! WERE WE EVER WRONG…read more We put an offer of $22,000 on a 2013 Visa Golf Stream at 1000 Islands RV listed for $23,995 and it was accepted. We noted possible signs of leakage and rot in the ceiling upon first inspection however, but were assured by our Sales Rep that this would be completely inspected by their Service Dept prior to taking possession and repaired if there was any leakage and/or rot. We returned after the repairs claimed to have been done and noted that the "rot" was not repaired. I questioned our Sales Rep and she claimed that the "Service Dept as well as the Manager" both looked at it and could not find any rot, claiming that the ceiling was "Rock Solid". So, I showed her where I could actually push my finger into the soft plywood in several locations. She then claimed that this was normal. For a second, I thought my partner had painted a bid "L" for Looser on my forehead while I was sleeping? I then showed the Sales Rep the rest of the ceiling which was actually "Rock Solid". She didn't know what to say, other than repeating that "the Service Dept and Manager stated there was no rot." As a result, we decided NOT to accept this unit because our Sales Rep, the Service Department as well as the Manager were all blatantly lying to our faces, hoping that we were stupid enough to believe them and simply accept this rotten trailer as is. The thing is, had they been "honest" with us from the beginning and pointed out the rot, we would have accepted the unit as-is, but what else were they now hiding from us and lying about? They could no longer be trusted. After walking away from the deal, our Sales Rep contacted us again stating that the Manager was now willing to take off another $3000 from our initial offer of $22,000. Now... You have to ask yourself: Why would they do that if, as they claim, there was no Rot in the ceiling? BUSTED!!! Needless to say, we declined their offer. The sad thing is, they have since relisted this unit at $23,995 again knowing full well there is rot in the ceiling, hoping to catch another unsuspecting fly in their web of deception. 1000 RV Staff and Management are as "Dirty as they come". I don't understand some of these dealerships. They don't seem to realize the concept of "Honesty". It's just beyond them. You screw one potential customer to make one sale, but loose 10 others in the process when they find out they've been swindled and tell all their friends. Or... You can be honest with that one customer and make 10 other potential customers in the process. It's just simple math and common sense. It blows me away that they can blatantly lie to your face even after you actually point-out proof of the defects. Unbelievable! Just Unbelievable! We also returned over $500 of extras, not because we didn't need them for our new trailer, but because they were all priced $5. To $20 more than other stores. That is the last time you will see us at 1000 Island RV. Happy Camping!

I purchased a new RV (Reflection 278) around a year ago. The build quality was terrible. In that…read moretime, the TV, fridge, radio, and cabinets all broke at least once. They also wrote the winterizing instructions wrong, which was why my water tank froze over the winter. Guess what? They would not fix it for free!

Absolutely Beyond Words! Not about the money. FREEDOM RV is…read moreTruly about the People! - Honest, & even charitable! - I had a series of misfortunes, my sway bars popped open losing a part, etc. - I went to Freedom Rv Brockville Ontario, and I asked if they could help me, that I had no money and was concerned for my safety. - Freedom Rv took the TIME to assist me, locate a part and pins, as well as educate on a couple things for future travel. - Of ALL the RV Dealerships I had attended over the past couple years and got ripped off etc. - FREEDOM RV is the one I HIGHLY RECOMMEND! - I am now will to travel from Quebec to Ontario for now, just to have FREEDOM RV service my trailer! - They are so knowledgable and PROFESSIONAL, Understanding, and Charitable depending on the situation; They truly are about the PEOPLE, the PRODUCTS. They PUT PEOPLE FIRST before money! -- I personally think that should be their NEW MOTTO: " FREEDOM RV; Where PUT the PEOPLE FIRST and Foremost above all else" - *** THANK FREEDOM RV, Chris & Staff! "" I was able to get home safely. - Look forward to Future dealings, as well; I will be freely promoting your business on all upcoming social media platforms for the next year or so! with a permanent Link to YOUR Dealership on my upcoming websites. - Your compassion and understanding, willingness to help me in a time of trouble; Will NEVER be Forgotten. All the Best!! Larry.

From the owner: We offer a wide variety of travel trailers for the adventurer who wants to explore! Financing…read moreoptions are available. Come in an pick out your next trailer, build some memories and let the adventures begin!

Corey in service was outstanding! He is knowledgeable,…read morehonest, patient, and someone who we can trust to do business with. He is a pleasure to have working on our camper! Tom and Mary Eschen

From the owner: We offer a huge selection of top quality RV's at the right price. Wilkins RV is a proud dealer of…read morenew and used motorhomes, travel trailers, fifth wheels, toy haulers, and tent campers from top names like Heartland, Forest River, Grand Design, Newmar, Coachmen, Gulf Stream and more.

I never write a bad review. When I have a negative experience, I usually just never go back to the…read moreshop or company again. But my experience here was so bad, I feel I need to warn others. We bought a camper here in 2019. They also talked us in to an extended warranty (my mistake - I fell for it). It was a nice little camper, but we barely used it (3 or 4 times a year at most) so we decided to sell it this year. I thought I would bring it in to Leisure Days Smiths Falls for a once over to make sure everything was working before putting it up for sale. We dropped it off the Wednesday before a long weekend and requested the basic maintenance package. They asked if we needed the camper back right away and I said no, we weren't using it the long weekend so the following week would be fine. Two weeks later, after I reached out to the service department several times, they told me I could come pick it up. Great! So I called ahead to pay over the phone so my husband could just pick it up on his way home. It was more expensive than originally quoted because they had to fix a few things. Fair enough. I asked them to itemize it, and then I asked why - if extra work needed to be done - no one called me to let me know. Or why they didn't at least mention it when they said the camper was ready to be picked up. Crickets on the other end of the phone. Then, after some back and forth, I said, ok, I would pay over the phone and my husband would come pick it up. Then they said, oh tell your husband to come see me, there is something with the axle or a spring in the wheel bearings I need to show him. What is the issue, I asked? Is it the axle or the wheel bearing? The answer was, oh I don't know exactly. I said, excuse me?? There is an issue you want to show my husband but can't tell me what it is? I was baffled. The I asked if it would be covered by the extended warranty. They said they would check. A few more days go by. I called and was told they were looking into it and would let me know as soon as they heard anything. Finally, my husband stopped by and they said oh yeah, it won't be covered by the warranty (again, they had an answer but didn't think to call and tell us). So we will be taking the camper to a proper shop to see what the actual problem is and to get the work done by competent mechanics. Now, my issue isn't with the warranty coverage (although, frankly, I wouldn't buy another one), it's with Leisure Days Smiths Falls and, in particular, the service department. They displayed a baffling lack of knowledge, some of the worst communication I have ever seen from a business, and terrible customer service. Overall, a completely awful experience. On a hilarious side note: as I was typing this review, Leisure Days Smiths Falls just called me to ask me if I knew they had a sale on and if I wanted to buy another camper. I said no thanks. I would never be buying anything from Leisure Days Smiths Falls again.

I purchased a used trailer here with the understanding it was all in good working condition, come…read moreto find out it has a multitude of problems my warranty won't cover because they're preexisting issues, none of the issues were disclosed to me at the time of sale and to top it off my black water tank is completely full and clogged right from the lot. When I called to address the issues I was met with hostility from the salesperson (Pete) I bought the trailer from and the finance guy (Dan) also got hostile with me on the phone. If it wasn't for the service department I likely wouldn't have made the purchase. This is a small town and this has been the worse customer experience I've had dealing with any company. It won't go unnoticed.

Terry returned my call and came and diagnosed and repaired our furnace quickly. He was friendly and…read moreanswered some other questions we had while he was working on the furnace. Quality work at a reasonable price. Highly recommend.

From the owner: Fully licensed and insured with over 20 years of rv experience, reliable, mobile service whether…read moreit’s in an rv park or in your driveway.