I was holding off on reviewing Hawthorne at Leland due to fear of retribution. However after the…read moreinteraction the office manager Allison had with my wife today 9/11/24 between 5 and 5:15 PM, I've decided to consult an attorney to protect my bases and let the record be straight. My wife called about a confirmed delivered package at minimum 6 times in 45 minute intervals. Nothing. Finally after the 7th time Allison picks up. After asking about it again, Allison says "It's strange because it was delivered to our office building with Whats in it? Because i find it odd it was delivered to our office and not you." Ummm are you kidding me? Why is that your business? Not to mention it has a logo from Target on the box and shipping label. Either way my wife says it's bathroom supplies and Allison finally "gives her permission" to get her purchases. My wife arrives and sees another man waiting and Allison on the Lan line and cell phone. She ends the conversation on the phone and before my wife says anything, points her finger at my wife and says "you need to wait your turn, he was here first" SERIOUSLY!?!! Why would those words ever come out of her mouth??? Allison is supposed to be our support, not authoritarian! Not to mention because this man is on his speakerphone, she can hear he is also there to receive his package. After my wife goes to grab her own package which was clearly labeled, simply to end this charade of authority, Allison says smugly "I'll get it". Honestly my blood is boiling for obvious reasons. The fact that you have people like that working for the supposed "people" is an atrocity. But here's the living conditions as of 9/11/24. They talk amenities with Hawthorne. OK let's talk. Pool went from being heated Saltwater to broken down and abused. Literally. Our pool has been closed a ridiculous number of times this year. Whether it be improper levels, broken glass, maintenence??(isn't that improper levels again?) Not to mention there are literally family members and friends of residents pulling up to swim when it is open and running. I get a few guests, but families of 12??? They don't pay for that pool. We do! Service is a joke. Our building hasn't had 100% of our bulbs working for over a year. Over a half of the bulbs have been out for months on end. I requested a cheese drawer for my fridge 3 times on their app and twice over the phone and got back a used drawer 8 weeks later with mold on the screws! We have a coffee machine that's free though! Whenever they decide to clean it so it runs. Flies all over the syrup. Have at it! There's a gym you can use! Just make sure you bring your own soap and sanitizer because it's not cleaned daily by staff. Only by people who want to work out and not catch something. Even if you miss the gym, you can get your steps in walking. Theres no parking anywhere. Good luck coming home after 6pm. You pay for valet trash service which comes when it wants to. Then when you take your own trash out, your welcomed to other people's crap lying on the floor. No recycling either. Who cares about the environment??

I am relocating to Wilmington, NC and have had a pleasant experience communicating with the team at…read moreHawthorne at Leland. Since I am not local, they have gone above and beyond to ensure I have all the information I need prior to applying. Great customer service!

Bryten Reality Monica Ferguson (Moran) corporate supervisor (I see Monica is mentioned in another…read morecomment below, not favorably), Brad Cross Property Manager and Jake Hyatt Assistant Property Manager. If your looking for a clean and reasonable place to stay, this is not it. As of 05/06/26 $1434 for a small 1 bedroom. By the time you finish paying all of the extras, your cost is $1600. Community internet is mandatory for $75 a month and is slow. Additional charges for pest and trash $37 a month. Water and sewer fluctuates with an additional monthly charge of $36.75. Hallways between apartments are often cluttered with toys, strollers, filthy walkways and debris. The electronic gate to the pool has been broken since October 2025. Tenants have cut a hole in the fence to use the override. One Sunday the gate was left open all day. I was concerned a kid could wander in and drown. When I told Jake Hyatt this was ridiculous the gate being broken this long he said "why didn't you just shut the gate?" (today is 05/06/26 and the gate lock is still broken) Recently Bryten decided to install electronic door locks on all of the apartments. I figured if they can't fix an electronic pool gate, there would be no way they could manage electronic locks for the entire complex. Is it reasonable to be concerned about being locked out of your apartment or wonder aloud why keys are suddenly a problem, after hundreds of years? The keyless entry requires the batteries to be changed every 12 to 18 months. Lets hope your lock battery doesn't quit when maintenance personnel are not around. So I didn't want to give out more personal information to the door lock company and asked for a 4 digit code with a card backup. After a week of word salad from Brad Cross I told him I could no longer accept the incompetence. All talk with this staff and corporation. I contacted Monica Ferguson who sent me an e-mail telling me "the manner in which our team has been addressed is not acceptable". After a week of zero action, nothing but talk I told Brad he and his assistant were incompetent and embarrassing. I told Brad I'll call county code enforcement for the pool gate and I was forced to download the app for the apartment lock. Monica decided to not address any issues either and instead sent me a nasty e-mail. All of these Bryten employees are nothing but word salads cashing paychecks with no accountability. Good luck if your planning on staying here. I won't be here much longer. You have to decide if you want be treated like trash paying thousands of dollars. I pay my rent early or on time every month for over 2 years. I keep to myself and don't ask for much. Bryten's only interest is getting your check. ...and as you can see below, Bryten "Partners" has decided to send the obligatory " we plan on doing nothing to improve our performance but we will continue to take your money and here is our corporate word salad we encourage all of our employees to master" SMH Dear Gerald, Thank you for sharing your detailed feedback. We (DO NOT) take our resident concerns seriously and (DO NOT) appreciate you (EXPOSING OUR INCOMPETENCE) while bringing these issues to our attention and (EXPOSING OUR FAILURE TO MANAGE THE BUSINESS) . Our management team is (INCREDIBLY LAZY BUT) committed to (MAKING AS MUCH MONEY WE CAN BEFORE WE GO OUT OF BUSINESS) addressing the challenges (IS THE LEAST OF OUR CONCERN) and improving the living experience for (NO ONE) in our community. We encourage you to (CONTINUE TO PAY THOUSANDS WHILE WE LAUGH AND DO NOTHING) reach (AROUND) to us directly and (WE WILL CONTINUE TO SCREW YOU AND THE REST OF OUR TENANTS) Your input is (COMICAL) and (NOT)valuable to us. :)

Save the headache do not sign the lease! Luxury cannot compensate for the lack of organization and…read moreaccountability from management! The units are poorly constructed; the pool is closed every other week for maintenance or plumbing repair; we pay for a valet trash service that barely exist; I have never seen pest control that I am charged for every month; management has changed several times within 15 months; packages are frequently stolen out the mailroom (management does nothing hince the camera in the mailroom does not work!); Base rent is not consistent each month; beware they will charge you a fee for renters insurance even if you have your own; Little Miss Monica from corporate is rude and HIGHLY disrespectfu/unprofessional! Need go on? The fee to break the lease is WORTH the peace of mind!

This is one of the most phenomenal places I've ever lived in. Their attention to detail and concern…read morefor the community is overwhelming. Super pet, friendly and human friendly as well. Whenever I come home from grocery shopping or back from a walk, there's always somebody very friendly in the office and it's crazy that they know you by name with so many residents they make sure to take the time out and say hello to you and ask how your day is going! There's always something great going on at the Met.! There are community events on site and off to participate in at least 2 to 3 times a month. Whether it's a coffee truck or a wine and design painting on the promenade or a charcuterie and wine event on the perch . Always something fun to do One of the top places to live in downtown Wilmington in my opinion!!

struggling to get in contact with the leasing office. i try the number on the website and the ones…read moresent on emails . every time I just get sent to a voicemail and never receive call back.

Very disappointing and misleading application process…read more I was initially approved for an apartment with a guarantor who exceeded all requirements, including over 6x the monthly rent in verified income and a 721 credit score. We were told the only issue was income documentation, which was corrected and notarized. Based on this, a security deposit was taken from my bank account with my permission, and we were given a move-in date and apartment number. After that, the application was suddenly denied due to an 8-year-old civil court matter in the guarantor's rental history, even though the guarantor is not the lessee. A second credit check was also run on the guarantor without permission. When I requested my deposit back, I was told I had to wait 30 days, despite the approval and move-in information provided being inaccurate. The process lacked transparency, requirements changed without notice, and the handling of deposits and credit checks is concerning. I strongly recommend getting everything in writing and being cautious before paying any fees.

The staff here is amazing especially the new Maintenance Supervisor Stephen…read more Great guy so positive and knows his stuff he totally went out of his way to help me get my TV upstairs and fixed my light socket. Always says hi with a smile!!!

If I could give zero stars I would. This place is a mess. If you've got kids or pets don't bother…read morecoming here!! Issue with people speeding, have said something to property management many times and nothing is done about it! People not cleaning up after their animals. Zero communication with management. Can't count how many emails or complaints about the issues listed above that have gone unanswered or blatantly ignored. I've spoken with multiple past and current residents and they have expressed the same concerns!!

i have visited multiple times. the residents do not clean up after their dogs even with bags…read moreprovided.

What a lousy bunch of crooks....I left my apartment ABSOLUTELY pristine with no damage to the…read morewalls, carpets or appliances-- and as my "reward" for being a "model tenant" these a-holes charged me $435 for "kitchen counter resurfacing". They basically looked until they found something they felt they could get away with charging me for...RIDICULOUS doesn't even begin to cover the absurdness of being charged ANYTHING ADDITIONAL, muchless $435 for "made up" damage....I would not live here AGAIN (or even be able to HONESTLY recommend it to others) in a million years --there were homeless people sleeping around the property (that aspect honestly started over the past 12 months, not sure why... Also seemed to be a homeless encampment of some kind by a closely located pond), DISGUSTING smelling (often liquids flowing from) the overflowing trash dumpsters and THAT WAS 24/7, cockroaches were everywhere during ALL FOUR seasons, 12 months out of the year....an entitled-acting, bratty office worker, that I absolutely never thought properly represented the property in any kind of positive or professional manner (at least not towards me, ALWAYS an underlying attitude that was felt on some level during EVERY interaction) --the gym garbage was ALSO OFTEN overflowing and awful smelling... beware and understand exactly where you're moving into --because I surely wish somebody did that for me three years ago.....and again I lived there for 3 1/2 years and I STILL got treated this way on my move out.....absolutely beware!!!!!!!! And please save your "canned-ham" response--I have no need to read your typical bullshit reply (that I've already read 20 times on here anyways) I have ABSOLUTELY nothing for you folks. Absolutely nothing, just like you when y'all didn't even give me the respect of getting in touch with me before you started charging me for ridiculous UNDAMAGED parts of the unit I leased (FYI, things do actually get used when you live in an apartment for three years and we are NOT your piggy bank for you to replace everything ON OUR DOLLAR once we leave, nice try though!!!). My friend is a maintenance supervisor at an apartment complex and said they never charge over $175 for counter resurfacing and it's only done when it is SEVERELY stained which I know mine was not (and if I'm wrong, where are the BEFORE and AFTER photos, you only provided the AFTER photos in the exit email, AGAIN, nice try!) .... I was nice, cordial and quiet about my true thoughts--as I saw no real value, to me, at disparaging your property (ya know-mom taught us all nothing nice to say keep it to yourself, right!?) WELL of course that's until you decided to do this to me--AND now it's scorched earth time, and WELL deserved....Maybe you can use this as a lesson to reconsider ALWAYS recklessly and unnecessarily charging those of us that ACTUALLY bothered to bust our asses cleaning, clearing and generally trying to make the unit look as perfect as possible (which you KNOW I did!!) for hrs in a sweaty mess by the time I left....well I have a voice on HERE and I will USE IT--to TRULY inform consumers of the shenanigans you seem to pull regularly on MODEL, YEARS long, tenants during the move out process....Shameful at BEST, is all I can say after over 3 yrs at this property

Lots of problems first week of living here had to call the cops on a neighbor for leaving there 2…read moreyear old outside in the cold now they are towing cars for not looking nice and if the tags have gone out

We lived here for a year and a half (Sept 2013-April 2015) and, overall, it's a great place to…read morelive, good prices, and nice location to Wilmington. The apartments are in great shape, updated, and spacious. Jim, the groundskeeper, keeps thing looking nice and will always help when asked. If you can put up with Leland rush hour traffic, these are a great, less expensive alternative to living in Wilmington. The pet fees are also better than most apartments. The only issue is the office staff. The letters they send out to residents are terrible, or laughable, when you see the amount of spelling errors. Keep on top of your charges because they do not follow through well. Our main issues with the office happened when we tried to move out but I'm sure that happens at most places since they know their revenue is leaving. Many of the financial problems were fixed once we bugged them enough.

Horrible place to live! My mother complained multiple times about crack in the wall in her bedroom…read more Water was coming in and then mold. The second bedroom had water pouring down from window casing. My mother continued to complain. The maintenance man caulked around window but water continued to pour in every time it rained. She had to put towels around the ledge and on carpet below. Management did nothing and did not seem to care. When she recently moved out, we discovered black mold behind her bed. Property Manager tried to blame my mother because she had not reported mold behind her heavy bed. They did not fix crack, mold in the corner of her room or the water that was pouring down in second bedroom. Shame on them. Management takes no accountability whatsoever. Of course, when she recently moved out, they wanted her to sign a Release of Liability to protect themselves. Thank God that my mother is out of there! Not good.

UPDATE: After posting my original review, the community manager did respond to my email and…read moreprovided partial information, including photos. However, I did not receive the full documentation I requested, nor did I receive further follow-up from her afterward. I ultimately reached out on my own to the regional manager, Amanda St. Clair. Amanda was responsive, professional, and helpful. She took the time to explain the property's position and stated that carpet replacement is generally the apartment community's preference, rather than attempting cleaning. She also informed me that she would serve as my point of contact moving forward. I do appreciate Amanda's responsiveness and her willingness to communicate clearly. My thoughts about my time living at Westport remain an honest account of my personal experience.

The staff here is amazing. They are very responsive to issues that may arise and have made my move…read morein process extremely smooth.

Lived there 6 1/2 years. The first 4 years good. But our building was infested with roaches. They…read morewould only spray the apts that requested spraying. This was know help,because there were apts. that was not being sprayed. So the roaches continued. Also trash at compactors totally out of control on weekends. People just threw there trash out at compactors instead of placing trash in compactors. We had taken pictures to the office. As requested. Our apt. continually smelled of weed from other sources. Office know help in that situation either. Police on premises all the time. Make long story short,spoke with corporate office. She was hateful and didn't even know what she was talking about. We broke our lease,paid large fee to get away from a situation where nothing will be resolved.

have lived here for 2 years. I felt upon renewing my lease it was time to update my review of 2020…read more Harrington is such a beautiful place and I still feel so pampered. The apts with 9 foot ceilings, huge closets, a kitchen complete with stainless steel and granite everywhere! Outside, there's a lovely pool, dog park and the beautiful club house where Harrington had a huge holiday party for all the resisdents recently. Too many amenities to list honestly! Wonderfully enough, the best part of Harrington lies in the amazing staff. Ms. Karissa the Manager, Rachael and Ashley treat me with such kindness and care and it's greatly appreciated. Each time I've seen Ms. Denise she's taken time to ask how I am and help with anything needed. It's the genuine kindness I appreciate the most! These are just hardworking people! The maintance crew will handle my requests same day (usually) and a couple of times- they fixed issues within an hour. Yes, truthfully! LOL. I'm a retired military Combat Nurse, so I've rented places all over the world and truthfully the care and professionalism here at Harrington is best I've had. That's why I just renewed my lease! This place is filled with lovely neighbors that help each other and staff that makes you feel like family. What more could you want? Blessings to you! Lt Ward- McBride