I was holding off on reviewing Hawthorne at Leland due to fear of retribution. However after the…read moreinteraction the office manager Allison had with my wife today 9/11/24 between 5 and 5:15 PM, I've decided to consult an attorney to protect my bases and let the record be straight. My wife called about a confirmed delivered package at minimum 6 times in 45 minute intervals. Nothing. Finally after the 7th time Allison picks up. After asking about it again, Allison says "It's strange because it was delivered to our office building with Whats in it? Because i find it odd it was delivered to our office and not you." Ummm are you kidding me? Why is that your business? Not to mention it has a logo from Target on the box and shipping label. Either way my wife says it's bathroom supplies and Allison finally "gives her permission" to get her purchases. My wife arrives and sees another man waiting and Allison on the Lan line and cell phone. She ends the conversation on the phone and before my wife says anything, points her finger at my wife and says "you need to wait your turn, he was here first" SERIOUSLY!?!! Why would those words ever come out of her mouth??? Allison is supposed to be our support, not authoritarian! Not to mention because this man is on his speakerphone, she can hear he is also there to receive his package. After my wife goes to grab her own package which was clearly labeled, simply to end this charade of authority, Allison says smugly "I'll get it". Honestly my blood is boiling for obvious reasons. The fact that you have people like that working for the supposed "people" is an atrocity. But here's the living conditions as of 9/11/24. They talk amenities with Hawthorne. OK let's talk. Pool went from being heated Saltwater to broken down and abused. Literally. Our pool has been closed a ridiculous number of times this year. Whether it be improper levels, broken glass, maintenence??(isn't that improper levels again?) Not to mention there are literally family members and friends of residents pulling up to swim when it is open and running. I get a few guests, but families of 12??? They don't pay for that pool. We do! Service is a joke. Our building hasn't had 100% of our bulbs working for over a year. Over a half of the bulbs have been out for months on end. I requested a cheese drawer for my fridge 3 times on their app and twice over the phone and got back a used drawer 8 weeks later with mold on the screws! We have a coffee machine that's free though! Whenever they decide to clean it so it runs. Flies all over the syrup. Have at it! There's a gym you can use! Just make sure you bring your own soap and sanitizer because it's not cleaned daily by staff. Only by people who want to work out and not catch something. Even if you miss the gym, you can get your steps in walking. Theres no parking anywhere. Good luck coming home after 6pm. You pay for valet trash service which comes when it wants to. Then when you take your own trash out, your welcomed to other people's crap lying on the floor. No recycling either. Who cares about the environment??

I am relocating to Wilmington, NC and have had a pleasant experience communicating with the team at…read moreHawthorne at Leland. Since I am not local, they have gone above and beyond to ensure I have all the information I need prior to applying. Great customer service!

I love living here. All of the staff is super friendly and always helpful. Like every apartment,…read morethere are a few maintenance issues, but they are always dealt with quickly. Living near the amphitheater is awesome, there are tons of walkable bars and restaurants, and the view of the sunset over the river right next to the building is always the best. There is a new building manager and she is lovely. A lot of the things I see people complaining about in the reviews have been fixed since she started. Overall I love my unit and have great neighbors and will definitely stay another year.

struggling to get in contact with the leasing office. i try the number on the website and the ones…read moresent on emails . every time I just get sent to a voicemail and never receive call back.

The staff here is amazing especially the new Maintenance Supervisor Stephen…read more Great guy so positive and knows his stuff he totally went out of his way to help me get my TV upstairs and fixed my light socket. Always says hi with a smile!!!

Very disappointing and misleading application process…read more I was initially approved for an apartment with a guarantor who exceeded all requirements, including over 6x the monthly rent in verified income and a 721 credit score. We were told the only issue was income documentation, which was corrected and notarized. Based on this, a security deposit was taken from my bank account with my permission, and we were given a move-in date and apartment number. After that, the application was suddenly denied due to an 8-year-old civil court matter in the guarantor's rental history, even though the guarantor is not the lessee. A second credit check was also run on the guarantor without permission. When I requested my deposit back, I was told I had to wait 30 days, despite the approval and move-in information provided being inaccurate. The process lacked transparency, requirements changed without notice, and the handling of deposits and credit checks is concerning. I strongly recommend getting everything in writing and being cautious before paying any fees.

If I could give zero stars I would. This place is a mess. If you've got kids or pets don't bother…read morecoming here!! Issue with people speeding, have said something to property management many times and nothing is done about it! People not cleaning up after their animals. Zero communication with management. Can't count how many emails or complaints about the issues listed above that have gone unanswered or blatantly ignored. I've spoken with multiple past and current residents and they have expressed the same concerns!!

i have visited multiple times. the residents do not clean up after their dogs even with bags…read moreprovided.

What a lousy bunch of crooks....I left my apartment ABSOLUTELY pristine with no damage to the…read morewalls, carpets or appliances-- and as my "reward" for being a "model tenant" these a-holes charged me $435 for "kitchen counter resurfacing". They basically looked until they found something they felt they could get away with charging me for...RIDICULOUS doesn't even begin to cover the absurdness of being charged ANYTHING ADDITIONAL, muchless $435 for "made up" damage....I would not live here AGAIN (or even be able to HONESTLY recommend it to others) in a million years --there were homeless people sleeping around the property (that aspect honestly started over the past 12 months, not sure why... Also seemed to be a homeless encampment of some kind by a closely located pond), DISGUSTING smelling (often liquids flowing from) the overflowing trash dumpsters and THAT WAS 24/7, cockroaches were everywhere during ALL FOUR seasons, 12 months out of the year....an entitled-acting, bratty office worker, that I absolutely never thought properly represented the property in any kind of positive or professional manner (at least not towards me, ALWAYS an underlying attitude that was felt on some level during EVERY interaction) --the gym garbage was ALSO OFTEN overflowing and awful smelling... beware and understand exactly where you're moving into --because I surely wish somebody did that for me three years ago.....and again I lived there for 3 1/2 years and I STILL got treated this way on my move out.....absolutely beware!!!!!!!! And please save your "canned-ham" response--I have no need to read your typical bullshit reply (that I've already read 20 times on here anyways) I have ABSOLUTELY nothing for you folks. Absolutely nothing, just like you when y'all didn't even give me the respect of getting in touch with me before you started charging me for ridiculous UNDAMAGED parts of the unit I leased (FYI, things do actually get used when you live in an apartment for three years and we are NOT your piggy bank for you to replace everything ON OUR DOLLAR once we leave, nice try though!!!). My friend is a maintenance supervisor at an apartment complex and said they never charge over $175 for counter resurfacing and it's only done when it is SEVERELY stained which I know mine was not (and if I'm wrong, where are the BEFORE and AFTER photos, you only provided the AFTER photos in the exit email, AGAIN, nice try!) .... I was nice, cordial and quiet about my true thoughts--as I saw no real value, to me, at disparaging your property (ya know-mom taught us all nothing nice to say keep it to yourself, right!?) WELL of course that's until you decided to do this to me--AND now it's scorched earth time, and WELL deserved....Maybe you can use this as a lesson to reconsider ALWAYS recklessly and unnecessarily charging those of us that ACTUALLY bothered to bust our asses cleaning, clearing and generally trying to make the unit look as perfect as possible (which you KNOW I did!!) for hrs in a sweaty mess by the time I left....well I have a voice on HERE and I will USE IT--to TRULY inform consumers of the shenanigans you seem to pull regularly on MODEL, YEARS long, tenants during the move out process....Shameful at BEST, is all I can say after over 3 yrs at this property

Lots of problems first week of living here had to call the cops on a neighbor for leaving there 2…read moreyear old outside in the cold now they are towing cars for not looking nice and if the tags have gone out

We lived here for a year and a half (Sept 2013-April 2015) and, overall, it's a great place to…read morelive, good prices, and nice location to Wilmington. The apartments are in great shape, updated, and spacious. Jim, the groundskeeper, keeps thing looking nice and will always help when asked. If you can put up with Leland rush hour traffic, these are a great, less expensive alternative to living in Wilmington. The pet fees are also better than most apartments. The only issue is the office staff. The letters they send out to residents are terrible, or laughable, when you see the amount of spelling errors. Keep on top of your charges because they do not follow through well. Our main issues with the office happened when we tried to move out but I'm sure that happens at most places since they know their revenue is leaving. Many of the financial problems were fixed once we bugged them enough.

Horrible place to live! My mother complained multiple times about crack in the wall in her bedroom…read more Water was coming in and then mold. The second bedroom had water pouring down from window casing. My mother continued to complain. The maintenance man caulked around window but water continued to pour in every time it rained. She had to put towels around the ledge and on carpet below. Management did nothing and did not seem to care. When she recently moved out, we discovered black mold behind her bed. Property Manager tried to blame my mother because she had not reported mold behind her heavy bed. They did not fix crack, mold in the corner of her room or the water that was pouring down in second bedroom. Shame on them. Management takes no accountability whatsoever. Of course, when she recently moved out, they wanted her to sign a Release of Liability to protect themselves. Thank God that my mother is out of there! Not good.

UPDATE: After posting my original review, the community manager did respond to my email and…read moreprovided partial information, including photos. However, I did not receive the full documentation I requested, nor did I receive further follow-up from her afterward. I ultimately reached out on my own to the regional manager, Amanda St. Clair. Amanda was responsive, professional, and helpful. She took the time to explain the property's position and stated that carpet replacement is generally the apartment community's preference, rather than attempting cleaning. She also informed me that she would serve as my point of contact moving forward. I do appreciate Amanda's responsiveness and her willingness to communicate clearly. My thoughts about my time living at Westport remain an honest account of my personal experience.

The staff here is amazing. They are very responsive to issues that may arise and have made my move…read morein process extremely smooth.

The property management at Leland Station is great! Tre White and his assistant are very…read moreresponsive. They both live in the neighborhood so there is never a moment when they're unavailable. They take pride in keeping the property clean and updated. I understand the other review because when I moved in three years ago it was under a different management company. They had one property manager that worked part time. They expected them to work at Leland Station and Waterleigh. There was hardly anyone there at all. Rest assured they have done a complete 360 since then! This management company isn't going anywhere either, unlike the one before where they just planned to sale it off. Maintenance requests are taken care of immediately and the apartments are in excellent condition. The apartments are more like townhomes and are honestly the best value for the area, as all apartments have a garage that can be used for storage. The closets are HUGE and also the bathrooms. The price point is the same for apartments without a garage. This is the best value for your money and an ideal location for being in between relocating and looking for a home to buy. It's conveniently located next to a lot of shopping and Harris teeter is literally right next door. I often walked to shop despite having a car just to get some exercise. It was also great for my toddler to have a place to ride his power wheels since there's a trail around the property. I cannot recommend Leland Station enough. They were wonderful in the end!

Worst property management I have ever dealt with. Way too expensive for the area. The gym is…read moresmaller then a shoe box. I would recommend staying away, look around the area. there are much better properties for a lot less. Stay away.

Lived there 6 1/2 years. The first 4 years good. But our building was infested with roaches. They…read morewould only spray the apts that requested spraying. This was know help,because there were apts. that was not being sprayed. So the roaches continued. Also trash at compactors totally out of control on weekends. People just threw there trash out at compactors instead of placing trash in compactors. We had taken pictures to the office. As requested. Our apt. continually smelled of weed from other sources. Office know help in that situation either. Police on premises all the time. Make long story short,spoke with corporate office. She was hateful and didn't even know what she was talking about. We broke our lease,paid large fee to get away from a situation where nothing will be resolved.

have lived here for 2 years. I felt upon renewing my lease it was time to update my review of 2020…read more Harrington is such a beautiful place and I still feel so pampered. The apts with 9 foot ceilings, huge closets, a kitchen complete with stainless steel and granite everywhere! Outside, there's a lovely pool, dog park and the beautiful club house where Harrington had a huge holiday party for all the resisdents recently. Too many amenities to list honestly! Wonderfully enough, the best part of Harrington lies in the amazing staff. Ms. Karissa the Manager, Rachael and Ashley treat me with such kindness and care and it's greatly appreciated. Each time I've seen Ms. Denise she's taken time to ask how I am and help with anything needed. It's the genuine kindness I appreciate the most! These are just hardworking people! The maintance crew will handle my requests same day (usually) and a couple of times- they fixed issues within an hour. Yes, truthfully! LOL. I'm a retired military Combat Nurse, so I've rented places all over the world and truthfully the care and professionalism here at Harrington is best I've had. That's why I just renewed my lease! This place is filled with lovely neighbors that help each other and staff that makes you feel like family. What more could you want? Blessings to you! Lt Ward- McBride