Jenel is legitimately one of the most amazing, wonderful, and kind individuals i have ever spoken…read moreto among insurance companies. I have been stressed for weeks over insurance issues, and when I spoke to her today she not only made me feel at ease, she offered me grace for being human and using my insurance. Amazing character, business, insurance company, and office!

Years ago my State Farm agent retired and I was transferred to Jenel. Unbeknownst to me at the…read moretime, I hit the jackpot. Jenel and her staff are awesome. In the 20 plus years I've had Jenel I have survived a house fire and a hit and run accident. They were and continue to be amazing through these difficult situations. Recently I added a teenage driver to the policy. They made it as painless as possible. You won't regret choosing Jenel and her staff!

Mr. Wade has been my agent for several years now! His willingness to find me the best deal, stay on…read moretop of my renewals, and just stay overall committed to my personal experience is truly amazing. Thank you Wade Insurance Agency for being dedicated to wonderful service!

Excellent response time and customer service . Rodney was able to find a lower priced policy, with…read moreescalated benefits I referred a family member and now Wade insurance takes care of the entire family, including a small business.

I'm rarely in this part of Norfolk, but I needed to make a last minute stop. I felt bad for walking…read morethrough the doors literally 10 minutes before they closed for the day. I must say that every single representative that was working today was delightful and personal. My transaction was handled quickly and I left feeling like I had not JUST a pleasant experience but an enjoyable one too which is very unexpected. Next time you stop by, ask for Imani. Thanks for the attention to customer appreciation!

Fast and friendly service without any pushy up-sales techniques. This is my goto bank when I'm in…read moreNorfolk. Quick and easy business transactions with a smile.

A Coworker of mine recommended this office to me. She was able to save on her car and home owners…read more I was previously with Allstate and decided to check out the rates and see if they could save me some greens! I worked with Josh Duncan who is an associate of Seamus'. I did however get to meet Seamus and he's very friendly. Josh is great. He's knowledgeable and very helpful, and is easy to talk to. They will do a rate check for you just to see what they can save you. Sure enough he was able to get me better coverage at a lower monthly rate that Allstate just couldn't touch, and I asked too! Moral of the story is it doesn't hurt to check, maybe Josh can save you some loot too!

We were very impressed with Mike and Brittney. They answered all of our questions and we left the…read moreoffice with a new insurance company and agent. I like the fact that we could talk face to face instead of by phone or online. He gave us plenty of options so we could compare cost and keep it within our budget. Great customer service and we hope to be with State Farm for a long time!

I can't believe the way I was treated. I would never talk to anybody the way I was just I…read moreappreciate but the person I talk to wouldn't even give me their name and because I was 10 minutes before they were about to I was treated like trash Mike whoever you are I would never let anybody represent me like this. This is absolutely absurd that anybody would treat another human being the way I was treated just because I wasn't there previous Customer. Anybody in the Chesapeake area please please stay away. It is all over social media. No wonder they barely have three stars. If you guys like to be treated bad please come here.

Kayla was extremely professional and helpful throughout the process of applying for credit. The…read moreoffice was a comfortable environment and I would highly recommend them to anyone looking for a loan or line of credit in a pinch.

This place was not professional for me. Extremely ghetto, hidden charges and fees that come up…read morelater. Thank God I got away from this place!! The staff are loud and arrogant, not courteous.

I spoke with Dana about a car policy and umbrella. She was kind, professional and caring. I also…read moresaved over $3,000 a year on identical policies. I would recommend them to anyone. They have a number of 5 star reviews. My experience was NOT a one off.

I called to get a quote and within minutes I was a customer, ShaDana didn't know it yet because she…read morewas still talking but the customer service, the laugh and the smile in her voice we're all additional selling points but the price I was quoted made me cut her off and announce "SIGN ME UP"! I can only give 5 stars but this young lady is THE star all by herself, she made me feel like family...well I am now. Thank you Dana you are awesome and made my online insurance shopping experience quickly come to a halt. Sometimes the customer service you receive makes all the difference.

I like to support local businesses. Joe's office is right near my house, and he and his staff have…read moreALWAYS taken care of us.

RUN! Do NOT chose this agent if you care at all for your property. They are completely dishonest…read moreand actively work to ensure you don't get paid. Backstory: We called Joe's office and spoke to one of his people to see if we had main line break coverage and ask to have it added when we found out we didn't once we found this was an option via my father in law. Well, lucky us about a year later the sewer line broke. We called to tell them what had happened and they said, nope, that is not what you have, you have sewer line back up. Um, what what does that have to do with coverage for the actual sewer line, as we had requested. We were going out of town so we just got it fixed. When we got back we called and the basically said, you didn't ask for that so too bad, you can add it now though. We were sent the updated policy but we don't work in insurance so we went with it, not grasping it wasn't what we asked for - our first mistake. Our second mistake was not asking our other agents (who always are helpful and cover us back in CO) if it was right, because when this did happen and we asked them they said "why would you add one without the other?". Lots of mistakes on our end, and the first was trusting this agent. They then told us to file a claim anyway, even though they had added the incorrect policy and KNOWING that it would get denied. My guess is since it will now be a mark against us for filing a claim our insurance will go up and they'll get a bigger commission. We then pushed harder that you can look at his fathers claim/policies. But no, "there is a hand written note" (that couldn't POSSIBLY be written when this is all happening) that specifically asks for the wrong policy. I'm not one to assume people are shady, but this agent has proven to be dishonest so if the shoe fits. We then went to State Farm HQ, and they basically said it is our word against his. A fraudulent note, vs easily comparing his fathers policy/claims and us added a policy. We have had conversations with the lady who added it who basically said "I thought you did your research and knew". Um no, that's why we have an AGENT TO HELP. This could have been rectified, they have error and omissions insurance - they ERRONEOUSLY OMITTED/put the wrong policy on but again, no because of this incredibly believable hand written note. Go ahead and do yourself a favor and go with anyone else unless you want to not have proper coverage. If you DO somehow get stuck here, make sure you either record every call, take detailed notes of dates/times so they can't call you a liar for not remembering things that happened months/years ago, or simply do everything over email so you have a record. And if you think I'm just some grump who complains (there's a lot of that on reviews) you can check mine, I have never left anything other than 5* reviews, because I know how many grumpy people there are out there. This agents office is horrific and I hope to save someone else from being out $10k like us.