Since moving to Virginia, and even before we actually moved, working with Jenel Smith has always been pleasant. She has routinely made herself available to answer our many questions, as well as offer services and products that best fit the needs of our family. She is honest, straightforward, and extremely knowledgeable about everything insurance. She goes the extra mile to accommodate whatever needs her customer may have, and that means a lot. Having a real person, whom I know is on my side, that understands all the stuff that we don't, as it pertains to life, auto, and homeowners insurance, has simply been a relief. She will ALWAYS be our agent. The Warren's read more

Janelle and her team especially Dwan are the BEST! We have been with this company for years. We have auto, home and life insurance with them . They always call about my parents and even carried personal gifts to them . They would even call when they were out of town on the weekends to make sure everything is right with our policy . Love that we have this personal relationship with this company. read more

Jenel and her staff have been very professional, personal, and responsive to my needs as a client for many years. I am beyond satisfied with their knowledge and business acumen. They are not offended by questions and your desire to gain insight and specific details concerning your policy; customer service is their pleasure. If you are in the market for insurance give Jenel Smith's agency a try. read more

I just moved to Virginia from California and came in to see Dwan to transfer my State Farm accounts. She was friendly and took the time to explain the changes. When I was buying my house and had a quick closing, she met me at her office on a Saturday morning to pick up proof of insurance docs so we close escrow on time. You can trust this group to take care of your insurance needs. read more

I just love working with State Farm why pay more for the same service when you can pay less and get excellent? Honestly one insurance company quoted me over 1k a year for full coverage on a 2000 motorcycle and I called Jenel Smith agency and saved over $400 for the year The staff is incredible, I'm glad I made the switch and you will be to read more

The personal attention you get from Jenel Smith - State Farm insurance is definitely the most important thing, when it comes to the decision you will be making. There with me through it all and very patience. I am extremely happy to have them on my side. read more

Dwan J. is wonderful to work with. She is knowledgeable and responsive. My family has been with the Jenel Proctor-State Farm Insurance agency, and Dwan has been our go to person. We highly recommend them for your Insurance needs. read more

you guys have been so good helping my family out. I will always continue to be with you guys. Your five stars that I gave you because you always there for me to help me out and I thank you read more