Impossible to get a response from these people about what should be simple questions regarding…read morepolicies they manage for you. Incredibly frustrating dealing with them - you contact 1 person and get a response from a different person sometimes weeks later. Unacceptable way to do business, especially as an insurance broker.

I love that it is personable, local, and all my interaction has been great - helps me understand…read morewhat is going on with my insurance and I'm never bugged about anything new or pursued to get more than what I need. It's just nice to know that a phone is answered by a person, and if not, messages are promptly returned - there are little touches like birthday calls and things like that just make it feel like an extension of my home rather than some nameless corporation.

Rick is a top notch insurance agent in the Triangle. When I have clients who have insurance needs,…read moreI do not hesitate to refer them to Rick. He takes great care of them and they always appreciate the wonderful service he provides. You can feel comfortable working with Rick for all of your insurance needs.

Tommy and his staff are wonderful. They are quick to respond and get back to you in addressing your…read moreneeds.

Absolutely the best and caring agent you will find. Tommy has such a warm and genuine personality…read moreand does his best to save you money. I've seen him give quotes with no hard feelings and even congratulate them. He's simply the best and I highly recommend his office and team!

I posted a review a couple of months ago & they took it down!! Hmmm didn't know you could edit…read morethese, Jim

Not this specific agent but with how they scam you and get you into how they want to do the claim…read more I called from water flooding through my ceiling on the first floor, I talk to Karen who is reading to me very quickly but I catch 2 words in her sentence, "probably" and "maybe" I said to her probably doesn't cut it with me, anyway she tells me we're gonna send you an email that explains everything, but what they do is she then transferred me to another guy who gave me some info saying we'll take care of it then he transfers me to my claims guy, but I've been on the phone for 45 minutes straight, then when I tell the claim adjuster I had a plumber there to fix the issue, as well as a water restoration person who explained what is best and what they will do, now 35 minutes earlier Karen said we'll give you info in an email but my mind has not had a moment to stop and think as I've been going from person to person on the same call for over an hour, my agent is lining me up so he can get me to do exactly what is best and cheapest for State Farm, they do not care about their customers only what's best for State Farm. So he led me into a restoration company that he wanted so he could do it all cheaper (me I don't want cheaper this is our home and I want it top level great) not once did the claim guy let me know I had options to get my own people and own bids, but this is the part they SCAM us on, they gave me info in an email an hour ago but I've been on the phone the whole time listening to him not checking that I have options and that's exactly how they want it, they do not care about me or the quality fix of my home, just pull the shade over my eyes deflecting me for an hour plus while this dirty rat gets me to do it all his way. I had just moved to a new state, bought our new home 2 weeks earlier and said to myself State Farm has gotta be good, nope they showed they're all company people not for the customers. Weee finishing with this bs and gonna pay out of pocket to fix this right, safely (water equals possible mold) and switch back to our last company Triple A home & auto, we were with them for 20 years treated like we mattered and they cared about us, exact opposite with state farme. I urge nobody to buy insurance from them, total scammer is this guy, I will post the claim agents name after our home has them out of here. Oh and next thing, dirty water on our leather couch, he said sorry probably won't be able to cover, we asked him to help us get a hotel for 4-5 nights due to the loud blowers upstairs and downstairs, he immediately said no, then the water restoration company comes and instead of having their own generator, they're pulling a lot of power from here 24/7 for 5 days straight and this is ALL for us to pay for. I bet money on it with triple A they would have said no problem Mike well take a look at the couch and let ya know, also triple A would've at least offered 3 nights worth of a hotel, that's their standard platinum membership treatment

Colin Tierney went above and beyond the call of duty for us. We were looking for a homeowners…read morepolicy for a property at the coast which required that he do more than the "typical" insurance quote. He researched all of the issues for us, explained what each component /category was for and how the different amounts of coverage for each category would change the monthly premium that we'd pay. Colin followed up with us later after we had a chance to think about all of the information . . . I highly recommend Danny Newton State Farm Agency . . . and especially the service provided by Colin Tierney!

Honestly if I could give them ZERO stars I would. HORRID customer service - closer to…read morenon-exsistant. Needed a policy for a job that was coming up - my carrier could not do it so I call these folks. agent took my info - told her I needed it pretty quick and could I get a call back that day. - this whole process should take like 45 min TOPS. after repeated emails and phone calls - three days later I still do not have a quote. PATHETIC - because these idiots I lost a very could contract. if I was you I would pick someone else - ANYONE ELSE!!

From the owner: Our business is to protect your business. We offer a full line of PERSONAL and COMMERCIAL policies.read more