Have been a KS customer for close to 20 years. No ridiculous fees! An actual person answers the…read morephone and they offer such personal attention. Highly recommend!!

If I could give this bank a negative star I would. The absolute worst experience with a banking…read moreinstitution I have ever had. First, the "front" of the bank is locked and you have to go around to the back to go inside. Second, they are slooooow and incompetent. I went in to this branch to open a simple checking account and ended up being there for nearly an hour. Elizabeth needed assistance a number of times to only realize she forgot to put an "x" in a box then proceeded to take my driver's license and SS card to the teller's window area where she put together my packet of info and never returned back to her office where I sat waiting. I came out to see where she went and she was assisting a drive-thru customer. She handed me the packet and we exchanged some friendly conversation and I was then on my way. A few hours later I arrive at a new Dr appt and reached in my wallet for ID and it was gone. I look and see KS bank left a VM on my phone stating they have my ID and SS card. Wasnt able to see the Dr without my ID so I drive to KS Bank to get card. One month later, I still do not have my new debit card so I go to the branch to see what happened. I am met at the door with Elizabeth putting up an "out to lunch" sign. We have a brief conversation where she explains away their "glitch" in the system and I am not believing it. I call to address the matter with management stating we arent getting off on a good foot here but wanted them to be aware of the issues. I received a call later in the evening from the bank manager stating that since I was having a bad experience, she went ahead and closed my account and would mail a certified check out with my funds. A week later, I received a call from the branch stating they decided not to mail the check and I needed to come to the bank for my funds. I am beginning to think this bank is going to hold my money hostage. Going there now. Will update review later.

We wanted to move away from the BIG banks and after some research, Towne Bank seemed to fit the…read morebill. We made an appt to open a new account. Our banker, Christine was absolutely fabulous !! Friendly and helpful - you could not ask for anything more. We opened the account quite easily. The tellers, there were 2, were so friendly. It was great to see their smiling faces. I will set up online banking and who knows -- maybe this will be our ONLY bank sometimes soon. Stop by and see them -- you will be glad you did !!!

Update 2025: This…read morelocation used to be good and helpful but this past year has taken 180 degree and little faith. Not sure what happened with the Manager, Mark, but sadly turnover with staff. Yet, you keep Seth? Arrogant and cocky does not know banking and tells customers the wrong information and I even have it written down what he said! Seth ... shame on you! To daringly hold my 401k rollover check in your fingers daring to ask me if I still want it to be deposited! You should not give anyone financial advice as you are not competent whatsoever and to call out and the branch has no one else to assist? What? A poor excuse to call out and you do not look professional to handle large accounts and you are not investment savvy and to speak to me as to put me on a budget or allowance.....you are clueless! Mind your own manners and stop being disrespectful to account holders. As an account holder, you have lost my investment accounts and I will close the remainder of them based on the interactions this year. Next person that needs a personality makeover for customer service is Michelle. She is useless and my time is valuable, yet she spoke to me with blatant disregard and no respect. Fortunately NFCU 800# is helpful and aware of serious account services mismanagement at this local branch. I avoid whenever possible. I still have another bank so I can still manage liquidity. There are a very slim handful of helpful tellers. I do agree that staffing and coverage should be better. Whoever determines NFCU interest rates are terrible as I had to transfer investments to other banks offering greater than 5% interest when they change rates at the drop of a hat! The government has kept rates consistent only recently dropping .25%....I cannot wait to have my account make money with another firm!!!

R joy the staff At this bank, they make me feel like we're friends I just wish there was a closer…read morebranch closer to my house.

Aleceya Taylor at the North Raleigh office helped me with my banking needs as soon as she received…read moremy email. She was very helpful and responsive. Thank you so much!

Horrible customer service every single time I've been. Rude and very unprofessional tellers. I've…read morebeen here over 3 times over the last 2 weeks. I have to say they haven't been the most welcomed or I haven't felt welcomed at all.

This spot is kinda hidden due to recent traffic patterns and construction…read more The staff was friendly and made this pretty simple once I found out location. It was clean and nice inside also. I'll be waiting for my to go coffee the next time I stop in !

On Franklin Street, you'll see food, coffee, galleries, and bars. But what you might have missed…read moreis the new face in town : Fifth Third Bank. They might be new to Chapel Hill but they've been around for 160+ years! I needed savings account for my son who is 10. It was going to be where he would deposit his own money. It's been a very long time since I've opened an account up but everything from start to finish was seamless and secure. Mr. Carr went to great length to introduce me to staff as we passed by them (which made me feel more comfortable) instead of just rushing me into some office to take my information. This branch really got to know me as a person and not just as account number. If you want personable and professional give this branch a chance. PARKING: there is shared parking all around the building as you pull in. Handicap accessible to the left of the building and a bike rack in the front. SEATING: I counted 3 designated areas where you can sit comfortably- coffee bar, side area, and front entrance. ATM: inside the first set of double doors to the right is an ATM. During business hours anyone can use them. But banking members can use their card after hours since its locked. HOURS: only closed on Sunday and traditional banking holidays.

This bank owns bank mobile and refused to intervene after i told them bank mobile is refused to…read moregive me my school money. What a terrible company

First Carolina Bank inherited funds from another financial institution without notifying me that…read morethose funds were transferred nor received. I have attempted to contact them several times without acknowledgement but everyone seems very efficient at failing to accept responsibility and passing the buck (pun intended) even speaking to a supervisor, agent #113714 who said someone would contact me in 24 - 48 hours. Of course, that never happened even after providing me name, b-day, SSN and email address.

As I have said, SEC is the place to put you money. They have locations all over the state and…read morefriendly people working for them. Every time I have went inside, I was always greeted by someone with a friendly smile.

I've been a member since 1996 or 97 old enough to have an account and I am really sadden how…read morehorrible it is and difficult to manage money at these banks. Well's Fargo you can deposit money from  your phone, SECU will not let you! Our main request ended up an employee not telling the whole truth about a loan, at the end we looked like fools calling everyday about what's going on.   My husband and I got approved for a loan, and we did it on line.  Kelsey was awesome!  She told us everything we needed to know.  When it was time to sign we had to go to the bank.  We choose this bank off of 50, because it's closer to our house.  We meet with Jamie on Thursday at 10am she was nice at the time while we we're signing the paperwork.  At the end she told my husband and I that in 3 days the money will transfer and that we could call on Monday to make the first transfer over.   Monday rolled around and the gentleman who answered the phone said that Jamie said our money wouldn't be in until Wednesday?!  Friday is the first day, Monday is the Second, and Tuesday is the third day.  So of course when we called Monday (as she said to do), it mad me and my husband look like all I wanted was the money!  My husband is the witness to her saying this too.  Then that gentleman who answered the phone said to call again today, so we did and again Jamie is talking to us like we should have known this!  No one seems to tell us the full truth and it makes me (the customer) look like a greedy person.   I'm tired of having people tell me one thing and in the end make me look like I don't know what I'm doing.  In the long run SECU employees do not know what they say, and need a lot more practice. This is NOT customer service!

I have been a member of NCSECU for over 20 years. I went into the bank in Clayton a month ago to…read moremake a withdrawal in $5s, $10s, and $20s. The young lady waiting on me simply said "we have no 10 dollar bills". I'm shocked, replying "But this is a bank." She just shrugged. I went in today to withdraw $100 in 50 dollar bills. Same young lady and she says "We have no 50 dollar bills. I told her I'd been in the month before and was told they didn't have any 10 dollar bills. Again, she just shrugged. Absolutely no explanation, apology, or smile. Very bland personality. What is happening?!

I've banked with State Employee Bank the most of my life. They are not just a bank they care. They…read morelove. They are always there for you. God bless them all