Very knowledgeable and professional group. Willing to work with you and take the time to understand…read moreyour unique needs as a person.

Own two Townhouses. Staff at Thompson is extremely knowledgeable; gets me necessary coverage at…read morelowest cost; they are very knowledgeable about the insurance business. I never needed to visit their office. I am a client not a friend or relative Gary D. Raleigh NC; Sarasota Fl.; Belen CR; Warsaw Poland

I have been working with Teri LaRocca's office for over 8 years now. Magee and Justin has been…read moreextremely helpful throughout the process from the time policy is written through updating and information on claims. Recently I had to make a very tedious update to my policy, Magee went beyond to ensure policy was written correctly the way it is and ensured it is setup for auto renewal to save me the trouble of remembering to make payment. Thank you!

We are moving into North Carolina from another state.I found Teri Larocca's office info on line. I…read moretalked with Miss Sarah Swartz multiple times for my home and auto insurance. She is very thorough, patient meticulous and very pleasant to talk with. She found policies exactly as per my requirements. She also helped me to find an umbrella policy as State Farm does not offer it in North Carolina right now.

Back in the Raleigh metro area after being away for six years and making the call to Anthony for…read morehome and auto coverage is one of the highest priorities we have right now! I've had a catastrophic loss when hurricane Fran swept through the Triangle and Anthony and State Farm handled that loss with the highest level of care and support possible! We've been customers ever since and will continue to be ever more!

Insurance companies are a very tough entity to review. Unless you've had a major claim and had…read moreexperiences to one side of the spectrum or the other the only thing you can really review is customer service and pricing. Up to this point I've never made a claim, lucky me, so I cannot review services I haven't utilized. Three stars for this company seems a little light so I'm edging towards 3 and a half. The customer service for this location has always been pleasant. Juanita was my latest service representative for this office and did a splendid job of communicating the details of swapping renter's insurance for a homeowner's insurance policy. I've been a member with State Farm for nearly 10 years and it's been the best deal I've been offered among the major insurance carriers I've researched. I'll likely continue using this agency and office while I live in this area. If I ever need to file a claim I will review again based upon my experience.

Dealing with insurance is hardly near the top of anyone's list of favorite things - but it's one of…read morethose things where doing your research makes a big difference, and getting an expert pair of eyes on it can't harm either. Trying to navigate the quagmire that is car insurance was a rather daunting task - Amanda's team was with us to help us all the way through, and Chelsea Burdick's patient-as-a-saint attitude helped deal with all of my daft questions. Huge kudos, and I'll definitely use them again if we have more insurance needs! Thank you Amanda and Chelsea for helping me navigate the salty sea of insurance.

I spoke with Rodney on Friday about moving insurance carriers. He quoted me for auto which was…read moregonna save me about $75 a month. He called the next Wednesday to confirm the auto and home policies. He ended up saving me even more on my auto and brought my premiums for my home down. Call them! You will be glad you did!

Lipstone has managed my Home & Auto for just over two years…read more However, this week I asked Josh to run a quote on a new rental property. I had a different agent (new acquaintance) run a quote, just to compare. I decided to go with the other company as the policy was a little better and less expensive. I emailed Josh to let him know, and things got awkward quickly! tl;dr If you get a quote from Josh, you'd better go with him or his feelings will get hurt (see email)! He stopped replying to me, by the way.

Echoing similar sentiment, when I was pricing out an auto insurance policy. I was letting Josh know…read moreI was going with another provider he pushed back with "I just did all that work for nothing?!." I felt pressured to go with them. Finally when it did come time to move to another insurance provider they became unresponsive and unhelpful on cancelling my policy. They would not answer questions. They don't go to bat for their customers and advocate for them. Lacking professionalism and and only seem self-serving.

I went into this office with my fiancé who had already spoken to Sam about his insurance needs. He…read morewanted to ask more questions about the quotes in person. We went inside and there were like 3 people on the phones. Once 1 guy was done, he asked us what we needed & he got Sam for us. Sam was friendly and patient. My fiancé had A LOT of questions & Sam provided his opinion on each scenario. The issue I had was that I saw my fiancé's EX-WIFE's information on the screen & that caused a bit of an issue because Sam said he was giving a discount based on 2 drivers when there would only be 1! I let him talk until he referred to me by the ex's name. How annoying! You really shouldn't assume, and my fiancé almost got embarrassed by Sam's mistake. I didn't know what they had been talking about on the phone. I just knew that they've been divorced for years and he shouldn't be calling me her name. Also, my fiancé said he never had a policy with her, so he didn't understand why her information would be on the same screen with him as if they were together. I guess it came from some insurance background report Sam pulled. Outside of that mistake, Sam was easy to deal with. The office was a bit dirty and dusty though, which was pretty gross. There were huge cobwebs in the waiting area & his desk was covered with dust. He wasn't professionally dressed either & it looked like he rolled out of bed and came to work. I guess it's cool if his boss allows it. They still need to clean!!! I have my own insurance, so this was the choice of my fiancé. So far, he's cool with the service.

My daughter (a young Marine) got stationed in NC and bought herself a car. Here at home in CA she…read moreused to pay $50/month ($300 for a 6 months premium) so you can imagine my surprise when she told me she got Geico and her 6 months premium was $2,034!!?? You bet a dropped everything and started getting quotes from different insurance companies in NC. I was shocked to see that almost all of them quoted me about the same! E-surance offered a bit less, around $1,600. Originally State Farm didn't even give me a quote online! To be honest, the only reason I even check them was to see how much they will quote me (considering the fact they are one of the most expensive ones out there) but I assumed the reason I didn't even get a quote was because the number was so high it couldn't even fit on the screen. Anyway, the very next day I got an e-mail from Daniel Price (one of the agents working in this office) apologizing that their system didn't give me a quote and offered to help me. By then I was so frustrated with those high numbers that I didn't want to even think about insurance agents. To me they all looked bad! So I basically sent him a border line rude e-mail, explaining the situation and telling him that if he can't beat E-surance's $1,600 he better not waste my time. He not only managed to deal with a nasty upset mother but also managed to offer a better quote! Very patient, very understanding and very knowledgeable! I have no idea who that unhappy person before me talked to, but I can't say a bad word about Daniel! In fact, I have only good things to say! He answered ALL of my questions (and you can bet I had a TON!). He not only answered them, but he did it in a timely manner! He also explained very patiently to me why her rates were so high (darn NC! You people are nuts to live there with politicians like that!). He treated me like a human (something insurance agents don't generally do). Let alone he offered the best quote! And did not ask for half the policy in advance! My daughter is making monthly payments. He's been also very helpful with the questions I had about the insurance laws in NC. My daughter got charged some crappy fee cancelling her Geico insurance. Daniel helped with that too even though it wasn't his business! Yeah, I like him. I feel my daughter is being well taken care of. I'll update this review as time goes by and I have a bit more to say about this office but so far I am beyond satisfied with the service provided! Wish all insurance agents were like him! Thanks, Daniel!

Great service by Steve. He was very helpful in transferring my insurance from out of state as well…read moreas saving me a lot on my monthly payment. Thanks!

Great rates, awesome service. I recommend checking them out for quotes on autos and home!read more

Choose anyone else but State Farm!…read more State Farm charges twice the amount for auto coverage as other insurance companies in the Raleigh NC area. Do your research before you sign with State Farm. I discovered that I could get the same, "apples to apples", coverage with Erie Insurance through another agency. This info was discovered after being a State Farm customer for a decade or more. Do your research and save yourself some cash!

Wayne and his team provide great support for my business (NerdsToGo) and family insurance needs…read more The number of different insurance policies that a business needs today is insane, but Wayne and his team stay on top of our needs and enable us to stay focused on our customers.