DO NOT BUY FROM CHESMAR! I don't understand these great reviews. If you run into any problems the…read more"VPs" and management don't care. All they care about is turn and burn and make as much money as possible. No customer service what so ever. We have been fighting for years to get Chesmar to acknowledge they had lack of quality and fix their mistakes. We have gone through numerous construction managers, vice presidents, and even talked to the CEO of Chesmar. They don't care. They would rather blame, make excuses and ignore the problems instead of making it right. Their workers told us they hired inept people off the street during covid and they no longer use half their suppliers. Hmm I wonder if they had sloppy work? Wouldn't you rather quickly fix problems and keep bad reviews like this from popping up? When we got the house there was pee on the floor by the toilet so I guess the construction workers didn't respect our house it wasn't professionally cleaned before we were given keys. There were fingers prints all over the windows 12 feet in the air also. Not something you would get if you bought a new car. We had a construction manager whose previous profession was a plumber not check the overhead pipe connections and turn on the water and leave for the weekend. Oops the pipes weren't connected and flooded the house. We had another construction manager order the wrong replacement door knobs twice when I was as specific as possible. I shouldn't have to do their jobs! They still couldn't install knobs correctly as the brand new knobs have scratches all over them. The second VP said well they probably used a power drill instead of doing it by hand so they keep getting scratched up. We have walls that have texture, but still need to be painted all over the house. I guess Chesmar considers that a completed house. There is black tar on the outside of an upper story window. We were promised in writing for an extra box of flooring since the attic supplies had a multiple floor pieces that were cracked. Dry wall repairs in the garage and bathroom still haven't been completed. There is a master bath towel holder that came off the wall. We only used two small hand towels on it and the cheap plastic anchors they used pulled out of the dry wall. The construction manager's response is to blame us that we pulled too hard is the only way they would come off the wall. Why am I constantly tightening down most of the hand, shower and toilet paper holders if this never happens? Also why do youtube videos and metal anchors exists if cheap plastic drywall anchors is all that is ever needed?? Excuses is what that is. The house has the most aggressive soil grading I have ever seen in a house, but they screwed up the one side so a pool of water sits whenever my neighbor runs their sprinklers or a rainstorm comes through. Their original response was if the water goes away in 3 days its fine instead of fixing it. We have unpainted siding still on the side of the house. The back door paint was chipping since we got the house. The answer was doors will chip at some point so what's the point in repainting. How about you fix it once, we agree the house is finished, and if it happens in a few years then it's on me? The upstairs insulation says it needs 11.2" initial and 10.4" settled to meet the thermal engineers R38 value calculation and the VP and construction manager acted like no 8" is fine in multiple places. I show them the sheet it says 10.4" and is circled to meet the R value. Oh I guess we are wrong, but they haven't fixed it yet. You have to push and push to get anything fixed. We had about two pages of other defects that we did get fixed after pulling teeth to get them to come out and reexplain all the problems to 3 different construction managers, 2 VPs and a customer service person. Lots of turnover, demotions and firing from incompetent people. We talked to Don the CEO and asked him to come see the house in person and tell us to our faces this house was up to Chesmar's standard and he said he couldn't be bothered to come up from Houston and he was sure his people were doing a great job after giving a long list of problems that needed to be fixed. We tried taking them to court and they hid behind their contract that says only arbitration. They would rather pay lawyers to deny us then just come out and make it right. I understand oops and mistakes and if they promptly fixed the problems I wouldn't have given a review. It has been a nightmare of what should have been an exciting milestone of buying our first house. Thanks Chesmar. This is the company that says "setting a higher standard". I would hate to see what they think the regular standard is...

Its unfortunate that I must leave this review. However I feel the need to inform future victims of…read morethis company. It all started in my search for a new home in Texas. I was looking at a specific area to be close to family. I came across Chesmar in this location/neighborhood. The model was beautiful, welcoming and looked like well invested in. Quality workmanship and great finishes. It all seemed amazing. Even the warranty and promises after purchasing one of their homes. The sales consultant was great. She was very informative and available when needed. I went forward and purchased a home that was being built by Chesmar. I must say at the time I purchased, home prices were at an all time high, so I did pay more than expected. When I reached out to the head person asking about a upgrade that I paid for that was "not available" at the time of install, he threatened me that he would give me my money back if I wasn't happy with Chesmar. Crazy right? Here I am thinking ive made selections and paid for them, now they are not available and this guy is threatening me? Never the less I chose another selection and moved on with the process. There were a lot of ups and downs through the process. When It came to loans, they push for their chosen lender with incentives and so fourth. I did attempt to use them, however the rep was not professional and deterred me immediately. Upon closing you do a walk-through and note all the issues with the home. We did this and marked numerous items. I was promised they would all be fixed either before the closing or after. Some were, some weren't. This is where it really goes bad! After closing you do not hear from anyone again. They sell you on this warranty, but then when you report something they come up with a reason they aren't fixing it. It is never Chesmars fault. Always the home owners. Bad grout - They tell you "you should just calk it"? What? I should calk it? You built it. You fix it! Tile finishes coming off - They tell you "its cosmetic", its not under warranty? What? This is a brand new house? Dead Trees - They tell you not under warranty, call a specialist for trees? What? You planted a dead tree? Change it? Re-calls on Items they installed during the build - They tell you to call them? Why doesn't Chesmar do it? You installed it? You purchased it? YOU FIX IT!!!!! You email management NO RESPONSE You open warranty tickets - They say its not under warranty and blame you! They take no responsibility for their poor workmanship, cheap materials and lousy work performed by their subcontractors. Its unfortunate that I am not the only one that feels this way. 26 homes on my street, 25 families that have issues and get the same run-around. Now imagine this! My house is 6 months old! Issues that haven't been resolved, paid more than its worth, now they are selling the exact homes across the street for $100,000.00 less! What a slap in the face. I understand the market has taken a shift, but to value our homes $100,000.00 less is ridiculous. Makes you think how they screwed you in the first place. And if I overpaid so much, FIX MY HOUSE AND THE REST OF THE NEIGHBORS PROBLEMS! If you looking to go with a Chesmar home, defiantly weigh your options. They do not stand behind their work, their word, or their warranty.

We first stumbled upon Trendmaker Homes upon visiting their new community at Headwaters. The…read morecommunity is a great location with stunning views of the Hill Country. We loved the homes and decided to move forward with the purchase of a new construction. Bert, our sales consultant was a joy to work with. He did a great job of making sure we got every customization we could ask for. This all changed when new management was introduced. It also forced Bert to resign. From the point forward our experience changed dramatically. Bert was kind enough to let us know in advance that he was leaving, but I was surprised that Trendmaker did think to contact us in advance to let us know that there would be a change in management and ensure that the transition would go smoothly. What happened instead was the Rhonda sales consultant, Rhonda, gave my real estate agent a call to ask what is going on with the home. Baffled my agent said that she should know not him. Rhonda also calls me to ask what is going on with the house and she repeated what Bert had already told, which was that they could no longer provide customization. Keep in mind that my wife and live in California and have already made two trips to Austin to finalize the customization of this home. Thus we were a bit stunned at the nonchalant attitude expressed by Rhonda when we told her we would not move forward without the customization that Trendmaker agreed to provide us. Rhonda said she would provide us a cancellation order. My wife asked if I received it but it turned out that Rhonda has put in random emails and sent the info to the wrong people. We asked her to correct this to avoid sending personal information to strangers. If that wasn't crazy enough she misspelled the email the second time and once again likely sent the info to the wrong person. The lack of attention to detail is stunning. We asked for our earnest money to wired back to us. However, Rhonda said they couldn't do that and it would 3 weeks to get our money back. That is funny to me because we wired them the money and they needed it very quickly to secure the lot. They couldn't provide us with the same courtesy. A week later I get an email from their electrical contractor. He is following up on some custom work. I was surprised that Trendmaker didn't even notify him of the cancellation. I asked Rhonda to let all the other contractors know because it wasn't my job to do that. I'm not sure if she did because I never received and apology or response from her. Speaking of a lack of response. We wanted to install a pool during construction to make it easy. Trendmaker only allows you to do this with one of their vendors, Laguna Pools. Jeff met with us to talk about our options and then basically stopped emailing us. To this day I still don't know what happened. My suggestion is to avoid using this new home builder. They have poor management, lack of attention to detail, and disgraceful customer service.

Lies from everyone - Site Manager David lied about repairs being done from both our framing…read moreinspection as well as our pre close inspection. Our sales rep Matt kept reassuring us that everything would get done. He is just as involved as David. The number of sorry excuses we got during our build process still boggles my mind. Don't buy a one of their homes unless you want to deal with the shaddiest group on this planet. Paid over 400K for a 150k quality home.

Bought a countertop via countertopsmart that was offered through Empire Countertops. Viewing the…read morepiece and buying it was great! Communication was spot on as was viewing and purchasing the piece. HOWEVER, trying to coordinate someone to come out to measure and fabricate the piece has been horrific. I've been calling for two weeks straight leaving messages, sending emails, etc. to no avail. My cabinets are installed and I'm in need of a countertop, but no one is calling me back. I'm kicking myself for paying for everything up front and now being left in a lurch. Super uncool.

To say I'm frustrated with Empire Countertops is an understatement. The first 50% of our…read moreinteraction was great, however once my credit card was run, the communication screeched to a crawl and the quality of work was sub-par, at best. I understand that we're in a strange time (global pandemic and all), but if your business remains open, set proper expectations and follow through with communication. Simple enough, right? After measurements had been taken, we were not contacted to set up install. We attempted multiple times to schedule installation, and finally we were given a timeslot a week and a half later. Prior to the installation date, we were never contacted for confirmation or to set expectations. After following up on installation day, we were informed that the installer would arrive between 8am-12pm....the installer arrived at 7:30pm. At no point was anyone able to give us an answer about when we should expect install. Super frustrating and unprofessional. To top it all off, our countertops were installed with jagged edges, poorly caulked, and one of our sinks was cracked underneath. Our new cabinets were also scratched. Not a word from the installers about any of the damages, as our plumber discovered the sink crack days later. Unless Empire can find better communication skills and subs for their manual labor, find a different business to work with.

Christianson has been outstanding everytime we have ever needed anything fixed from our AC issues…read moreto plumbing problems. Everyone from the office staff to the technicians are professional and help to get issues resolved as quick as possible. I highly recommend this company and will continue to use them in the future.

"Thank you" doesn't feel like enough! We had a great…read moreexperience with Christianson AC today. John was the technician who came to our home, and he did an outstanding job diagnosing and fixing the issue. He communicated clearly every step of the way and took the time to explain everything in a way that was easy to understand. What really stood out was his work ethic--he didn't stop until the problem was fully resolved. That level of dedication and professionalism is rare these days! Thank you, John, and thank you to the Christianson team for the exceptional service. Highly recommend!

Got the home a lot of little problems and shortcuts Front of…read morethe house started cracking Stone work in two different places from bottom to top Home had a 10 year warranty and they refused to honor it saying that it wasn't structural

Excellent service, extremly professional and hard working. Easy communication…read more Would use again.

J.G. cam out to install a toilet from Mustang Plumbing recently…read more The job was quoted at $325. We found out later that for only a toilet that needed to be connected, and after I already had the previous toilet removed, the only work needed was to install an adapter and a wax ring. It should have taken an hour at the most - twenty minutes for a proficient plumber. Yet somehow this cost $1,000 and three hours of time between two plumbers. Someone explain to me how it takes three hours to do that work between two people. He did say it was his first smart toilet, and that the wax ring that came with the smart toilet 'didn't fit', but the wax rings were in their truck - so I don't think I'll ever understand how that took three hours. They're opportunists. Hire someone else, because this company is looking for marks and taking advantage of people.

I've sent numerous emails asking to be removed from their mailing list. I gave up and 2 years later…read moreI'm still receiving emails!!!!!!!

Realtor Fonz was the best. He listened to what we wanted and followed through. He is a very…read morecourteous, friendly and professional realtor.

This is my dining area. Tiles started poppoling up about 2 years ago, after warranty. We had an…read moreextra box and laid it back down knowing we were going to need to address it later since Wilshire said it wasn't a foundation issue. Took bout 40 mins including taking the tile to the trash to rip the area off. Full tiles were popping up. Sometimes 4 at a time. This is just ridiculous and now I have to finish scraping this packed down powdery crap. Horrible tile work. Just horrible.

When a pipe burst, I had to do a ton of demo work to clean up the mess…read more I had a bunch of problems with my house over the last 12 years I've lived here... and they wouldn't transfer the warrant to me since I wasn't the original owner. Which meant I had to pay out of pocket for all their BS. In doing demo this last time, around my first floor... Found literally 100+ beer cans in the walls -- instead of insulation in places. Found lots of fast food wrappers, Gatorade bottles, and trash bags -- instead of insulation in places. Found a lot of places missing insulation... sure insulation settles, but seems there are whole sections between exterior wall studs where there didn't appear to ever be insulation. Unclear if the pipe would have burst if it had been insulated properly. Found a place where they used the wrong sort of 2x4 for studs, causing my upstairs floor to sag by about 2 inches -- now that has to be re-done. These guys will cut every corner. What they sell you is so poorly done, and the work is done completely unsupervised -- it sure won't hold up.