We purchased our home from Taylor Morrison in 2020. In 2024, we began experiencing plumbing issues,…read morewhich initially seemed minor and were temporarily resolved by a plumber. Unfortunately, in 2025, we experienced a major sewage backup in our kitchen sink. Another plumber had to investigate further by going under our house, and ultimately determined that the issue likely stemmed from a construction defect--not normal settling or wear and tear. We were advised to contact the builder, but getting in touch with someone at Taylor Morrison was extremely difficult and required persistent follow-up. Eventually, they did agree to cover the cost of replacing the main sewer line, which confirmed that the issue was due to poor construction. However, we were still left with over $5,000 in out-of-pocket expenses just to diagnose the problem -- not to mention the fact that we couldn't use our kitchen sink for over a month while waiting for the builder to act and coordinate a vendor. This situation should never have occurred with a new home. It's unacceptable that we had to bear the burden of cost, time, and inconvenience due to the builder's construction error. We were more than patient throughout the process, but the lack of accountability and customer service was extremely disappointing. We cannot recommend Taylor Morrison to anyone looking for a reliable builder.

If I could give a 0, I will…read more Taylor Morrison's Earnest Money Retention Scam (North Sky Celina) - 100 N Sky Dr, Celina, TX 75009. I signed a contract in June, but THEIR lender demanded: Higher insurance deductible , or extra cash to buy down rates to approve my final loan. When I refused (financing contingency), they kept my $5K deposit--even though the home is now back in market priced higher than it was and will sell to someone else who will pay the deposit again to them. Their 'final' denial emails including Tom Cawthon's email admit no losses to them. TREC/DTPA complaints are pending. Please be aware especially first time home buyers and buy from any other builders but them. They are very predatory.

Where is the Zero star button? Roy Blum their super turned incompetent manager has no idea how to…read moremanage anything. People with this charge should not wait a week or two to answer emails. My husband is Vice President at his job and he didn't make it there by not answering emails. This is a shame because everyone else from warranty, sales, design, and loan end are as sweet and accommodating as can be. Only nice word I can think of is calling the super a "jerk". Always accusatory, always customer is wrong. Good luck on getting anything done after closing. We had a mirror that was not hung up and we noticed after closing. This was our fault "you did this". We had a paint stain on back door "you did this". There is paint/grout not coming off side fence "you fix it, it's dirt". There is a huge drainage backup in backyard...waits 3 days to inspect and say "oh 72 hours is normal drain time...you're good now." Do yourself a favor and go to another builder or something not in this man's management reach.

The experience we had with Taylor Morrison was frustrating, infuriating and downright sad. We…read morerelocated to Houston for my husband's job and chose Taylor Morrison because we wanted to "treat" ourselves to a nicer home that we had worked so hard for. Instead we were treated as a low priority and a nuisance. Our home reflects the quality of the $150k house with nicked cabinets, uneven drywall, cracked doorframes, paint on the tile and the site of sloppiness everywhere. And that's just the start. It was months of miscommunication, misinformation, and fighting battles over everything. From sales to the construction manager(s) no one knew the answers to our questions and when we got answers they were incorrect. We went through 3 construction managers over two months, no one knew what the other had said, did or promised. We lost many nights sleep and stressed constantly over our home and with good reason, we were underwhelmed with the finished product. We spent the first night in our new house cleaning because it was so dirty. After moving in, we had a leaky ceiling because the AC unit was put in incorrectly leaving a water stain. Our electrical was also put in incorrectly so the lights went out in my son's room shortly after moving in. We've decided to fix the remaining items ourselves instead.

DO NOT USE Taylor Morrison!!! Our good experience stopped as soon as we signed the contract. In…read moreshort, the quality of a $50K house in a $400k+ house... If that is ok with you then TM is for you. Good luck!

Recently bought a place in TX. They are great at selling you a home and trying to get you to close…read morebut terrible once you move in. The finishings are super cheap. You pretty much will have to replace everything once you move in since things start falling apart even on your first day. They will cut corners anyway they can and once you move in, they pretty much don't care about they buyer once they move in. They don't tell you about everything you need to know either. You have to ask them about everything and they'll give you a short

I just purchased a brand new home and I keep having issues with my ac unit. Temps have gotten up…read moreto 90 degrees in my residence and even with a service request orders put in, sent unresponsive through emergency outside businesses hours. Didnt know I would be buying a sweatbox.

Rich Nickel with Keller Williams Realty was fantastic to work with. His knowledge of the Houston…read morearea, excellent communication, and strong negotiation skills made the entire process smooth and stress-free. He helped me secure a great deal, and I would highly recommend him to anyone looking to buy or sell a home.

Super happy and thankful that Rich sold our condo. We felt at ease knowing he was looking out for…read moreus in the sale process. He communicated with us throughout the process, took care of any questions, followed up, etc. We sold our condo during Covid which was weird yet he has access to all the technology that allowed for of the documentation most (all except title company stuff) to be signed remotely. Overall we are happy and thankful the closing happened. We definitely recommend him to anyone needing to buy or sell.