Loft 48 represents the best of Lenox. No one can cut my hair like Christie and I have tried salons…read morefrom Boston to NYC!

My first time at Loft 48, and Megan cut my hair just the way I wanted it. I would return there for…read moresure.

Disappointed. Arrived 5 min early for my appointment and waited patiently with no explanation…read more Checked in again when it was 15 min after my 1hr appointment was scheduled for and told she's coming but no explanation. 22 min after appointment time the esthetician came out and said, "okay I'm ready." No explanation or apology until I noted the time. Then an insincere "oh yes sorry I am a few minutes late." 22 minutes is not a few minutes late and I had a meeting I was not going to make at this rate, so I left. Stuff happens but really disappointed in the communication and customer service.

First time customer. Great experience! All of the highly trained staff are professional and…read morefriendly. Will definitely be my new spot for basic men's cut.

So here's my story. I'm a wedding planner and so I never leave bad reviews, this is tough for me to…read morewrite. I hired Danielle Pierce to do my hair and makeup for my big day, Oct 7 2023. I signed a contract for hair and makeup and she took my card information on a contract via email, illegally hooked it up to a cash app account, and drained my account. I emailed my contract and card information over in a PDF attachment to her, and then she emailed back and asked if I have cash app. I said I didn't, and the next day my bank alerted a transaction that said Cash App Evan Bonzo for $500 and since that was her minimum and I had told her I'd pay it in full I thought that's what it was. It seemed like a weird way to do it, since I don't even have cash app, but she sent me a receipt two days later and said her accountant had taken care of it, so I thought -- that's it, paid. Then more money came out from the same thing a week later ($400), cash app under the same name. So, I said something to her about it and asked her if it was her. She said it was not, and she didn't recognize the name, she said she has been hacked too and I should talk to my bank. When I explained that I do not see the $500 she said she pulled and sent me a receipt for she responded that she actually never received my deposit after all. When I said I wanted her accountants information so that I could talk to the person that was supposed to have charged my card because I'm filing fraudulent charges and wanted more information, she did not respond to that question. She simply keeps letting me know that I can mail a check, since she now claims she never got my deposit. When I look her up her website has been taken down, and all of the most recent reviews are how people never got their deposits back. Not to mention, her business isn't listed on the Better Business Bureau website, even as an unaccredited business... so basically, it's all a sham. All in all, horrible experience and I wouldn't recommend her to anyone unless you want to lose your money and never get it back. I've filed a police report, and taken the proper steps with bank to stop the card -- but do not trust this woman!

**this is a review of Danielle's communication and professionalism, and not of her actual services-…read moreas i never ended up having her do my hair or makeup. I first contacted Danielle on December 5th regarding Hair & Makeup services for my June 8th wedding. Was looking to book 14 services for 10 people (which equaled over $1300 in services). Between Dec 5th and January 31st, we emailed regarding these services- many times I needed to email her a second time to follow up to an email she did not respond to, or to ask her to send the contract that she kept saying she would send, but did not. Despite this, and seeing one other bad review where the person reported she was a bad communicator, I decided to move forward with booking Danielle- I wasn't thrilled with many other options in the area. On January 31st I scanned in my contract, which had my CC info on it, and asked her if she needed me to send a hard copy as well. She said I did not, confirmed receipt of my contract and we were all good. Fast forward to March 7th, when I received an email from Danielle asking that "should she still have my date available, if I would like to book with her"..... ummmmm WHAT?! So, I replied (5 minutes after she sent the email) and stated that I had already booked and for her to confirm this was true. I figured "maybe its an oversight" and then also forwarded the email chain where I had sent my contract and she had confirmed receipt. Friday morning, I had still heard nothing, so I found her phone number and called and then texted her. I knew it was a cell phone because the voicemail gave me the same message that my voicemail gives. Friday afternoon, I still had not heard, so i sent yet another email- expressing my dissatisfaction and requesting a response by end of business day, at least just letting me know that she had received my emails and was looking into it. Here we are, 4 days later, and I have yet to hear a single word from Danielle. Where does this leave me? Less than 3 months out from a wedding where I need 14 services done, have contacted numerous hair/makeup girls in the area, for them to all tell me they are already booked. Is this surprising? NO. This is why I started looking in December. Despite this, even if Danielle was to contact me now, I would NOT move forward with her- I do not trust that she would show on my wedding day. I don't think there are really enough words to express the level of disrespect, unprofessionalism and lack of care for others that Danielle has shown during this process and most specifically, throughout the last 4 days. EVEN if there was a crisis happening in your life- as a business owner, you find 2 minutes within a 4 day span to respond to an email, phone call or text. If someone cannot keep up with their correspondence with clients, nor keep things organized, I don't believe working in the wedding business is for them. This day is so HUGELY important to so many, and to have to deal with this throughout the process is so disappointing. I would recommend looking elsewhere for your hair/makeup wedding day services. Best part of all of this? In Danielle's contract, she requires a 20% tip from each and every person. Now, this tip amount is pretty standard and usually what I would tip a hair/makeup girl in a normal situation where I was happy with the service (including showing up on time, doing a good job, being professional etc.).... so when I saw it included in my total price, I didn't bat an eye- even though I received many contracts from other hair/makeup artists where this tip was NOT included. Looking back, I realize she likely includes this because she wants to guarantee herself a tip despite less than professional business standards. **update: 2 hours after posting this review, I received two emails and one text from Danielle stating she was sick and had not even glanced at her phone in 4 days. Somehow.... I found it very hard to believe, especially considering I replied to the email she sent me on Thursday within 5 minutes. Also, it seemed odd that she was all better as soon as I posted the reviews. She offered to move forward with the services, but I chose to find another artist. She may be fantastic at hair & makeup, so I don't want to discount that, but there are MANY things that go into being a business owner, and if you are going to run one- you need to take responsibility for those things as well.

best haircuts I've gotten anywhere in the Berkshires, clean relaxed environment, very professional…read moreand kind. and priced fairly highly recommend

Just got my hair done with Logan. He is absolutely amazing! I got a full foil and cut. He talked to…read moreme about my hair goals and the best way to achieve them. I felt very comfortable and confident in his chair. Highly recommend!

I've been a regular at Avant Garde for the past five years. I have a shorter haircut that requires…read morefrequent trims... Any ladies with short hair who may read this will appreciate how difficult it is to find someone to give you a good cut AND give you what you asked for AND at an affordable price. A variety of clientele frequent Avant Garde; young and old, men and women. There seem to be quite a number of regular, happy customers. In addition to cuts, I know Avant Garde offers various other salon services, such as styling, waxing and dye, but I've never utilized those services here so I can't really comment on them. PROS: The decor/ atmosphere is bright and fun. It's very clean. Judy (the owner) is an excellent stylist. She is fast and precise. She is friendly but a nice departure from those obnoxious hairdressers who force an uncomfortable conversation on you while holding you hostage in their chair. You know the ones I mean. She also won't pressure you into spending more on additional products/ services that you don't really want/ need. And, HELLO, a wash, cut and dry costs $20. You won't find that anywhere in Albany except maybe the mall salons... and even some of those are pricier. If you want to bring a photo in to show her the cut you want, she will duplicate it perfectly. They do take walk-ins and she will squeeze you in if she can. CONS: It's a little off the beaten path, about 3.5 miles from the NY/MA border, in a small strip mall next to a gun shop. I suppose that sort of adds to the allure, though. The business hours are short, and she is usually closed before 1pm on Saturday. I would strongly recommend calling ahead to schedule an appointment, as they have a small staff. For a while it was just Judy working there, but I understand she's recently brought on a few other people. Things can sometimes feel a little rushed for this reason, too. I will continue to come here for my cuts, assuming I don't find someone with this level of quality closer to home. Try her out; you won't be disappointed. Just don't go on Saturday and bump me out of an appointment.

My kind of place. Judi was kind enough to take me last minute on a summer Saturday and listened to…read morewhat I was looking for in a trim. Clean, bright comfortable salon in a retail strip with good parking. Very nice cut and blow dry for a reasonable price. Made my weekend! Will definitely return.

Very skilled and reasonably priced haircut. Angela was fabulous! I highly recommend this salon!read more

Sara Giovine is the only person I trust with my hair. She always knows exactly what I need, whether…read moreit's a fresh cut, color, or just a confidence boost. Sara is talented, professional, and loves making her clients even more beautiful. Book her now, I promise you won't regret it!

I booked two appointments with Monique. The phone number is in the 413 area code. The address is on…read morethe corner of Elm Street and Holmes Road. When I got there for the appointment, I found out that Monique has not been the owner for several years and she claims that Yelp hasn't updated the site. Everyone's time was wasted. So much for relying on Yelp.

Monique was amazing! She did what I thought was impossible and spent a lot of extra time doing…read moreit. I definitely chose the right salon and will definitely be returning! I highly recommend divine hair design!