The Furnace was not coming on. They came out once and said they replaced the sensor. A few months later they cleaned the sensor because the furnace was still not working properly. We called another company that got it working immediately and they charged us less. read more

I recently had a furnace and air conditioner installed in my home. The owner, Len came out to my house to measure everything. He explained everything about the installation to me. The installers, Cliff and Joe did a great job. They explained and showed me how the equipment worked. When they finished they cleaned up. My air conditioning is working great. The girls in the office were very nice and informative. I highly recommend this company. I want to thank everyone for a great job. Carol Doland read more

Dominic and his co worker, were professional and did a wonderful job! Speedy and clean installation. Amazing and very exceptional service. read more

Len's installed both a new A/C unit and central humidifier. I couldn't be happier with their service, professionalism, knowledge and kindness. They arrived on time, explained the process and completed the job in a timely fashion. I highly recommend Len's. read more

It would be an understatement to say that today's visit from Len's Heating & Cooling was the most horrific customer service experience I've had! When I realized the air conditioning in my home was not operational, and with summer well on its way, I contacted Len's Heating and Cooling with one goal: to get the air conditioning working. I initially chose to reach out to Len's specifically because they had provided services to the previous owner of my home. I was not overly concerned with the solution and was ready to replace the entire unit if necessary, I just wanted a solution that would lead to functioning air conditioning. Unfortunately, the initial visit ended with the technician threatening to kick my a$$ and attacking me with profane verbiage. Perhaps the technician's arrival after the promised two-hour window was a taste of what was to come. Right from the start, the Len's technician was confrontational and reluctant to answer any of my questions, of which I had a few, as this was the first time I had to work through problems with air conditioning. All of his responses were terse and seemed to be rebuffs rather than answers. He quickly looked at the unit, returned to his van, and made his way back to my kitchen with a $90 bill for a visit that lasted about 5 minutes. While I was initially surprised by the $90 fee of which I had not been informed at scheduling, I was further frustrated that the Len's technician had not presented me with any straightforward solutions to my problems with the air conditioner--he had barely responded to my questions. I then proceeded to inquire about the purpose of the charge and explained that I didn't even know what my options for repair or replacement were yet. I had no idea what I needed to do next and was more concerned with the way forward than the fee! When the conversation went nowhere, I directly asked him to provide me with a few clear options on how to go forward with the repair. It was at this point that the Len's technician, still standing in my kitchen, in my house, told me to f#@k off and that I was lucky he was not kicking my a$$. Without another word or any coaxing from me, the Len's technician angrily strutted back to his van--without addressing my question--while muttering something about having a PhD and about his job not being fulfilling under his breath. read more

Very reasonably priced for diagnostic quick response professional would recommend this business to anyone

There is *nothing* worse than your furnace going out when it's fifteen degrees outside. And even worse, realizing it was out on a Friday afternoon when the temperature outside is less than 15 degrees, a winter storm is bearing down on you and your house is steadily dropping in temperature (it made it down to 48 degrees inside the house). We called Len's who is our regular furnace/AC company and despite terrible road conditions, apparent problems with other customers, and a very long day, Mike made it to our house (but not up our driveway) around 9 pm. The prognosis was not good but here's what I appreciated: 1) He was very straightforward about what he knew and didn't know 2) He was very straightforward about time frames and options 3) He was very patient and thorough 4) His office gave him the option of going home, and he was the only technician still out doing calls because of the weather. He chose to keep working because people didn't have heat. Now, the cost was high. The house call was $225 dollars due to being after hours. He had a part that would potentially fix it but that was going to be another $700. We chose to think about that versus a new furnace and call in the morning. After a cold night and early morning, running space heaters all over the house, we decided to get the part in and take more time to consider the replacement at a time when the furnace wouldn't be an absolute necessity. He came back Saturday in the afternoon and replaced the electronics, and we have heat. Total cost was right around $1000. Len's has always been our furnace and a/c company. They have been honest and ethical throughout our dealings with them. It sounds expensive (it was) but if there is anything we learned from this experience, it is what we take for granted. And we have a new appreciation for our pioneer forebears, too. Some reviewers seem to think that there is a bias toward replacement of the whole furnace. We did not experience that - we felt no pressure to buy a new furnace, although the repair was about 1/3 what a new furnace would have cost. We had a great experience with Len's and they will continue to be our go-to furnace and A/C guys. read more

Don't use them. They totally lied about why they would not install my furnace. The truth is, the furnace is in the attic and that's too hard apparently. I was able to find another company, Comfort Master, that did not hesitate to take the job. read more

I really don't know if they do a good job at installation. I do know they charged my 88 year old father $90.00 to show him how to change his thermostat from celsius to farenheit. My dad was confused because it said 25 "degrees" The fella came in pressed a button and charged a $90 house call. that's just plain old nonsense and NOT good customer service. On the hand Lens got 90 bucks for 2 minutes worth of service....He did offer $20 off their next furnace cleaning.... I have a feeling we'll be searching else where for a furnace cleaning read more

I read the reviews and even had a personal recommendation from a golfing buddy for Len's Heating. I needed a new boiler for my home. The original boiler was installed with the building of the house in 1966 by the original owners. In November of 2018 the boiler had been making banging sounds for awhile .... so after 52 years it was time for replacement. Len actually came out evaluated the situation and gave a fair estimate and we made the deal. Installation went as well as I could tell ( I'm only a casual observer not in the trades) I had heat and was generally happy with it all initially. The problem I had immediately after installation and continue to have now thru Feb 2020 is gurgling and bubbling sounds coming from the radiators .... particularly the kitchen radiator. To Len's credit he has been out to drain the problem zones a number of times without additional charges. Len however insists that the original piping was not configured correctly and therefore air remains in the piping causing the noise. At Least one zone (kitchen/ dining / living room zone) does have a T connection from the kitchen radiator loop to the dining/living room radiators loop. I just do not understand why I never had that gurgling and bubbling problem in the 30years I've lived in the house!! I have researched this and I have also bled the zones and have seen the bubbles come out but the problem continues. Additional research revealed what I consider a flaw in installation. Len and his installers did not configure an air vent / separator or air purger to my system. All researched systems have one. They insists I do not need one! But even the literature they left me for the expansion tank (installed) indicates an air vent / separator or air purger in its diagram. My understanding is that once installed it continues to remove the air bubbles from the system as the hot water circulates. Len instead recommends I get a plumber to install bleeders on my radiators. He wants nothing more to do with my heating system. I will have to get another installer/plumber to correct the incomplete installation. I would be very careful before I would call Len's Heating for work on a boiler hot water heating system. He said he had 30 years of experience with hot water heating systems but has never seen a piping configuration like mine. I Do Not recommend them!! read more

Shouldn't even give one star to this company. This company came into our home to repair our AC unit that was running but made a noise. They said was transformer was bad but recommended we buy a new AC unit because of the age of the unit. It took 5 days to bring new part in, Jerry was the repair guy. He complained how he hated working on old units and was rushed. He put in the part and the AC stopped working completely. He told us that we needed to replace the entire unit there was nothing they could do. Upset I called the office because he left to go to his next job. They didn't seem to care and said there's no guarantee the part would work that our unit was too old. My husband called another company for a second option because we didn't have $6500. To replace it when it was working prior just had a noise. They came out same day and said that Lens fried the transformer and the thermostat must have hooked it up wrong. We have air because of the other company and they saved our unit. I would recommend Lens to anyone. Unknowledgeable repair guy. read more

They had promised that my cooling bill would be lower with a new a/c unit installation.... Instead it is now much higher on average than it was. In addition, I was without a/c almost all last summer while they worked out the kinks through may June and part of July. Len said he will stand behind it for part of this year... Little consolations for big losses, I guess. Still not happy with the increase in the power usage... I would have had the old heat pump fixed if I had known that a 14 yr newer a/c was so much less efficient. read more

I gave 2 stars because they fixed my furnace. But that came with a cost. A big cost. I have a baby & a young boy and had no heat for two days. No time to shop around and they knew that. When I called after the fact to discuss my discomfort with the charges, the manager was very kind, but with not much to say beside 'nothing on the order seemed unreasonable.' In my opinion and after discussing with two other companies, I was most definitely played for a fool with a credit card. Good luck to anyone using this company- hopefully your credit limit is pretty high. read more

had then out to look at my parents furnace...I new the blower motor was bad....they told them the unit was old and to replace it....same complaint is the other review..all they want to do is sell u a new furnace...call some one else... read more