Absolutely AWFUL. I took a pair of vintage glasses here to have the lenses replaced with sunglasses lenses. They told me vintage glasses were 'at your own risk' because they can't promise they won't break them trying to get new lenses into them. I understand that. I agreed to the terms. I asked them not to clean them, because they had rhinestones and I didn't want them putting chemicals near them. I came back several days later to pick up my glasses. The clerk presented them to me smiling; I paid for them and walked out of the store. A few steps down the mall I noticed there was something funny about the colour of them, like the paint had been rubbed off. I walked back in the store and asked them what had happened. At that point I was told that they had cleaned my glasses with a spray that was 'safe for all modern glasses', but apparently it had taken the paint right off of my vintage ones. Here is my problem. 1) I had asked them not to clean my glasses and they did anyway 2) I went and picked them up and paid and was not told that there had been a problem. The clerk just smiled at me and let me walk out of the store with them, hoping I wouldn't notice the damage 3) IF YOU NOTICED THE PAINT WAS COMING OFF THEM WHILE YOU WERE CLEANING THEM, WHY WOULD YOU CONTINUE? So instead of the paint just being damaged in a small area, they must have seen that there was red paint on their cleaning cloth, but they just continued to clean the entire set, removing a lot of the paint. That is ignoring the customer's requests, piled on top of lying, piled on top of stupidity. Absolutely everything about this transaction went from bad to worse. I even called the manager afterward to complain that I was basically lied to, not told about the damage and they let me walk out of the store, smiling all the while like Cheshire cats, letting me believe that my glasses were perfectly fine. The manager didn't care at all, saying that vintage glasses are 'at your own risk'. I KNOW THAT, but I don't appreciate Lens Crafters ignoring my requests, unnecessarily damaging my glasses with utter stupidity and then lying to me about it. However, my phone call got me absolutely nowhere. I tell you this as a cautionary tale; do not, under any circumstances trust lens crafters with your glasses. read more

Three years back, I purchased three different pair of glasses from LensCrafters; it was my first time patronizing LensCrafters. I purchased the scratch resistant coating for all of them, however, on one of the pair, the scratch resistant coating began to fail after about six months of use. I only used this pair of glasses at my computer at work so they were lightly used. Nearing the end of my first year of use, the glasses were so scratched that it had become difficult to use the glasses. There were so many scratches on my lenses that everything appeared cloudy while wearing them. I returned my glasses to them before the one year warranty was up and asked for the lenses to be replaced. They did so reluctantly, but not before accusing me of cleaning them improperly and telling me that they were going to put a note in my account even though I told them that I cleaned all of my pairs of glasses properly and that both of my other two pair that I bought from them had no scratches on them at all. I was disappointed at the terrible customer service I had received that day. By the time another six months had gone by, scratches began to appear on the new lenses once again and at a year, they were just as scratched and cloudy to look through as they were with the previous pair of lenses. Interestingly, a friend of mine had purchased the same style of glasses plus the scratch protection from LensCrafters but they were in a different colour. Her glasses were just as scratched but also had developed a couple of small bubbles in the coating. I did not know that was possible. A year ago, I returned to LensCrafters with a new prescription. Since two of the three pair I had previously purchased from them continued to be perfectly fine and with no scratches I, mistakenly, assumed that there was likely something "off" only with that particular style of glasses. One year ago, I purchased a new pair of glasses and in a different style than the one that was having problems with the scratch resistant coating. Sadly, after six months of use, this pair also began to have the same issues with the scratch resistant coating and at a year, they are cloudy to look through. This pair was significantly more expensive so you can imagine how frustrated and disappointed I am. I find myself wondering if there would be less scratches on these lenses if I had not had the scratch resistant coating added to them. Needless to say, I will not patronize LensCrafters again in the future. read more

This place is absolutely terrible and does not reward to any degree repeat customers who have spent THOUSANDS at their store. The male sales associate talked down to both my mother and I like we had no idea what we were talking about when we brought an estimate in from the Conestoga Mall Lens Crafters - stating that there's "no way we were given such a low price" and quoted us 200$ more than Conestoga. This is ridiculous considering we are showing Lenscrafter paperwork for our estimate and he has the audacity to accuse us of lying? On top of that, they try and sell you the frames directly off the wall. This is ABSURD - if I'm spending over 1000$ on a set, why would I not get them new from the manufacturer? I would never spend that kind of money for a set that has been tried on by dozens of people. The associate claimed this is what they always do and they do not ship to store, blatantly lying based off of what we were told at Conestoga. We went back to Conestoga, got NEW FRAMES from the manufacturer, and got them even 50$ cheaper from our initial quote Conestoga gave us. Will be taking my business to Conestoga from now on. For future reference Guelph Lenscrafters should stop trying to rip people off when they can solely walk into another Lenscrafters and be given a quote for hundreds less. read more