Ask for Linda R to help select your glasses. She has a keen eye for what looks good on you and you'll get a precise fitting. She's especially good at progressives. read more

We stopped in on a Monday night around 530pm and there was only one other customer browsing the store. We already had the visit with the doctor and were returning to pick out the frames. Overall there are a lot of choices, but not a ton of organization outside of the brand. I would have loved if within the brand the styles were sorted by similarity. It felt like we were looking forever to find three basically identical options. I liked that there were trays to collect our options with, but we had to go and find one- it was not offered to us. I also with the price tags were bigger, this is in fact a glasses store and when you can't wear your glasses to try on the new ones it's hard to then read a tiny number. The actual sit down with the employee went quick. We were able to upload insurance information and were given several options for add ons. I found this information to be a little hard to keep track of verbally and would recommend a print out so we knew what we were getting and how much it was costing. We'll be back again the next time and would recommend it. read more

I stopped into the LensCrafters store in Ridgedale Mall and asked if they could fix the nose pads on my glasses. Linda Rae stepped up, said that she would be glad to fix my glasses. I asked how much and how long, she said no cost and I'll fix them right now! Ten minutes later I was on my way with far more comfortable glasses! Linda Rae was gracious, engaged, and extremely helpful. Thanks, so much, for the great service! read more

Linda, you are amazing thank you so much. I love my glasses!!! above and beyond excellent service I would never think of going anywhere else. I am so very grateful. I thank you and suggest everybody should come in here for the excellent service.!!!! read more

So way overpriced. Service is understaffed. Found a better product online. I will not repeat. I was a long time customer and for what they charged me I was able to purchase 7 different flames and lenses. Save your money. read more

This location is great! The receptionists are always friendly, no matter who's there. The technicians are professional and courteous, and it's easy to get an appointment. Try to make your appointment with Dr Olsen. He is very knowledgeable and patient. I was having trouble finding the right contact lenses for a complicated prescription, and he was able to figure out what was wrong when another doctor couldn't. The other doctor kept insisting that he gave me the right prescription, but I still couldn't see clearly. Dr Olsen realized that the brand I got tended to make their contacts too strong at higher levels, and he was able to adjust it and also fix the astigmatism level so I could see. He takes the time to figure out what's going on, and understands how to fix it. read more

The people in this store are fantastic! They quickly and effortless help me solve my problem with my Sun glasses. Very professional and friendly. read more

I always, always, always look forward to coming in here... The people who work here are completely on top of everything, and if I have an appointment, I'm in and out with no problem. If something happens to my glasses that need fixing... I feel very comfortable about bringing in my glasses here to get it fixed. I love the people who work at the front counter and I love the optometrists here. So happy to have gotten my glasses here, and will be a loyal customer here for life! read more

Very productive, fast, and professional experience. Berto helped me glue the bracket back in place. He asked if it was a problem if glue residue showed. Friendly environment!! read more

My family has purchased glasses here before, but after this year, never again! We can't decide if they were intentionally being dishonest, trying the good old bait and switch, or were just completely incompetent. Regardless, not something we'd trust our vision (or wallet) to. My husband and I went in with our new prescriptions a few weeks ago to each price out regular and prescription sunglasses, so we would know how much money to elect to put towards our FLEX plan during the upcoming open enrollment. Based on the frames and lenses we selected, we signed up for the amount we knew we'd need to purchase the four pairs of glasses. After our FLEX dollars became available we went back to purchase the glasses, and had a different salesperson. Apparently, the lenses we'd been quoted did not include some of the features our existing lenses had (even though we'd requested they price the new frames out with lenses like the ones in our existing glasses). To purchase the glasses we thought we'd priced out to be covered by our FLEX plan, would now cost us almost $400 more. Basically the price of one pair of glasses. Since I don't wear sunglasses as much as my husband does, I said I'd not purchase mine then, but the sales associate told me the frame number and the lens features and the total price, and said they'd keep the information on file for a few days and that the discounts we'd received for the three pairs we did purchase, would still apply to the sunglasses, should I choose to come back and order them. After five days, I decided to get the sunglasses, and went back in to order them. Again, I had a different salesperson. I showed her the notes from the quote the last salesperson gave me regarding the frame make and model and lens features. When she looked them up, her price was almost double what I'd been quoted just five days prior. Apparently the lenses that were originally quoted, aren't even available for the wrap-around frames I'd had them quoted for! So I left without ordering my sunglasses. I may still decide to get a pair, but I'd much rather give my money to people I trust and would advise you do the same. read more

The staff here are OK. I've been in here and never been acknowledged before (with 3 employees standing at the desk talking about there lives and no one else in the store) and ended up leaving and buying glasses elsewhere. One thing that grosses me out every time that I come is that it's probably the dirtiest and grossest glasses store I have ever been to. I tried on probably over 50 pairs and every single one of them was so dirty that they gave me blurry vision. That's disgusting when you think about where the smudges come from. They come from who know how many other people touching them and getting oil and dirt on them. Then, they don't clean then so the next customer just adds to this plethora of germs. Absolutely disgusting and such a turn off and I know it's not because they don't have time. I walk by here often and see people standing around doing nothing. read more

Had a great experience here. Everyone was knowledgeable and professional. Would definitely recommend and will be returning for future eye exams. read more

They gave me an eye exam and wrote the Rx for 1 year which I didn't notice, most are 2. I went to get sunglasses at a somewhere else, the RX expired by 4 days at they would extend it. C'mon, 4 days? Really? I'm sure they would have said okay if I bought from LensCrafters. Very disappointed. read more

I'll never go this particular branch again. worse customer service, they don't care if you buy or not. As you enter the store, they don't reach you to help you. When you approach them for more information they will start showing their attitude. I have been there in the past and now the management or the customer service representatives changed and are not helpful. They spend most of their time in cracking jokes sitting in a circle and not caring the customers read more

Decided to switch from the rosedale location to this location for my annual eye/contact exam which usually takes 45mins to and 1hr. They were taking 2 hours for a simple eye and contact exam. and the worst part of it more than 3/4 of the time i was just sitting and waiting on the doctor. Ended up walking out of there without completing my exam. NEVER AGAIN read more

These guys are amazing! I cracked my ray bans lens and the general manager fixed them right up with a replacement in no time at all! Best customer service I've experienced in a very long time. Thank you!! read more

I normally don't write reviews but I felt it's necessary to write a review of this location and Lenscrafters in general. Don't ignore the negative reviews, and don't always believe the positive reviews since it often is propped up by employees. At your first visit, most Lenscrafters will treat you like royalty after your eye exam, hoping you shell out hundreds of dollars for overpriced Chinese-made glasses that break just as easily as any others. They'll use deceptive pricing and discounts, like a continual promo of nearly half-off an already astronomical price to begin with, which many consumers have wised up to, and now purchase from cheaper outlets online. You basically pay extra for lip service and for their high rent, being situated in high-end malls to make it appear more luxurious or elite, which doesn't add any real value to the cheaply made product itself. I give them credit, you are treated generally well when you are initially helped, as they want to sell you on overpriced glasses. However, they treat you like an unwanted leper if you have any concerns later on with your glasses, or if you accidentally damage your glasses and want to use the protection plan they sold you on (which costs extra to buy, and it costs even more when you want to replace your glasses). They'll tell you how some customers have tried to pull a fast one on them in the past (however that's done, I don't know), but they really don't need to act like some sort of condescending sleuth when an honest customer needs to use their protection plan for their damaged glasses. I was patient and polite, since I just wanted to replace my glasses instead of quibbling in return with them, however the ladies I dealt with at this location and others were just plain bat crap crazy and completely out of line. They acted overly authoritative and unhelpful, so they must have been on a power trip being in a managerial role. Each store creates its own rules apparently, so anything they tell you at one Lenscrafters won't hold up at another location when you relocate (some locations haphazardly determine eligibility for using the warranty, like if your cat gets a hold of glasses, or they get run over, or if they're not scratched enough). I'll spare you all the details of my stressful experience with this chain, as I just want to get my main points across without writing a novel. I just know that after being talked down to, with them raising their voice and acting condescending and smug, like some sort of tag team that won't assist a loyal repeat customer who shelled out literally thousands of dollars over the years, I just don't see the point returning to this Lenscrafters. You'll find the same games when you move and go to another location, since they discretely write notes in your file, casting you in bad light so you'll be treated like a leper at any other location you go to. After realizing other Lenscrafters in this area have similar issues (read reviews), I'm not alone in how I perceive this business. Once you read deeper into the company itself, you understand it's part of a much larger entity, Luxottica, a foreign company (pays no taxes like Amazon, etc?). Luxottica owns the whole spectrum of companies involved in your eye glass purchase with its monopolistic practices. It goes full circle. They own the insurer you most likely have (EyeMed), most eyeglass retail chains (Lenscrafters, Pearl Vision, etc.), and the manufacturers (RayBan, Persol, Oakley, etc.). If you give any hint of wanting to get your prescription and shop elsewhere, you'll be given the runaround, and you'll find that you're limited to buying from one of Luxottica's retail chains with your EyeMed insurance. The truth is, you're better off buying cheap glasses from another retailer without any protection plan, then buying new ones when they fall apart a year later and your prescription has already changed then anyways. I spent a small fortune at Lenscrafters over the years and regret it, and after the way I was treated, I won't spend another dime on this monopolistic company ever again. read more

I came to get my glasses adjusted but they did not know what to do, and they did a very lousy job inspecting my glasses. Since they were not proactive in helping me fit into my glasses perfectly, my issue was not fixed. After a while of fiddling around with my glasses, the Lens Crafter employees began to look at me like I was an idiot and that it was my fault thus making me give up and go to a different store. I went to a different store (Costco), and they fixed it like in less than two minutes. Overall, I am disappointed with how lazy customer support was. I honestly expected better from Lens Crafter. read more

I am always impressed by the professionalism and people skills of the staff at the Lenscrafters Ridgedale location. The comprehensive variety of diagnostic procedures leaves me satisfied that I received the very best in eye care. read more

This was my second visit and by far the best. Rhiana assisted me and couldn't have been more helpful. Very professional and very personable. Thank You!!! read more

Even though the mall was crazy busy today, LensCrafters treated me as if I was the only person in the mall. Ellie helped me with all my needs. Ellie recommended me with the great customer discount and my total purchase for a pair of glasses was only $5,000! Im only giving this 4 stars because waiting 10 days to get my glasses is a ridiculously long time. Please call if you have any other questions: 612-501-6864 read more

Incredibly rude customer service from the person who scheduled my appointment. She had a bad attitude and hung up the call without a word. I cancelled my appointment with them. I would not go to this location when there are countless other opticians around. read more