Colleen is very helpful! Takes the time to make sure everything is done right. She actually made me…read morefeel welcome, and she was so incredibly helpful. I recommend her. She sees to it you have a good experience there. I can see! Yay!

I went in for my appointment and the doctor and staff were incredibly rude and made me feel like I…read morewas disturbing them. There was no one back for an eye appointment at all, so it was just the staff and myself, no one said "hi" or "welcome in." Instead it was "what can we do?" There were two women at the desk and the one looked at me like, how dare I come in and disturb them just sitting there, and she was the one who did my screening! I asked a question about why they do the air blowing in the eye because I just genuinely never knew why and I was curious, and you would've thought I just told her that Christmas was canceled. I've had eye exams all my life, but sometimes you just go with the flow and don't ask questions on why they do certain things, but now I know to never ask them anything, and when she took me into the exam room, she slammed the door shut. The doctor just came in, said "hi" and then we sat there in silence before he even introduced himself. He wasn't personable whatsoever, and again, made me feel like I was inconveniencing him. Plus, he clearly just came from lunch or had been eating before he came in and when his hands were adjusting the different lenses, all I smelled were onions. Not a faint smell that you really had to look for, but a, hit you in the face scent. He asked me about my lenses and I mentioned that it's been a few years since I've been to an optometrist, so I wasn't really sure what the lenses were or what all they included, even the same with my contacts. He looked at me like I was a complete moron and how dare I not know. They pushed me to get my eyes dilated and told them no, twice, and he said "so, you don't want the more expensive contacts.." No, I don't, I want what my insurance will cover and nothing more, I don't need anything fancy. That also seemed like that annoyed him. I honestly hate being the person that writes a review as I normally don't, because I know that my experience can be completely different from another person's. However, the Visionworks in the same mall, also took my insurance and I ended up going there afterwards and had a completely different, and much better, experience. Their glasses at LensCrafters are so expensive, I couldn't find anything under $350, which is only the frames! I bust my ass for my money and there's no way that I would pay that kind of expense on glasses. I honestly will never go back there for any exam or glasses because it was just a really bad experience and I don't like being made to feel like I'm not welcome, it was very uncomfortable. I'd honestly encourage people to go to Visionworks 100%

My 8 year old got her first glasses here. They were impatient with her, asking if she really knew…read moreall her letters (Which she CLEARLY does) and gave rx for nearsightedness. Two years later, got another rx for nearsightedness. Fast forward to her 12 year appointment with another doctor because she didn't want to go back to this place for how rude they were to her. The new doctor said she didn't need the prescription for nearsightedness they gave her because she was seeing worse with them than without them. She also said her vision would NOT have changed this much. Instead, she has slight astigmatism. How is a prescription screwup this bad?! We are lucky no permanent damage was done to her eyes.

Dr. Davis was wonderful. He was very friendly and helpful. He explained a lot and was open to…read moreanswer any questions. The staff seemed a bit rushed, over worked and stressed. To many people Trying to figure things out and it seemed a bit chaotic on the front end.

I'm 42 and have been wearing glasses since the 3rd grade. This is the best experience I've had in…read moregetting glasses. I went in with my prescription in hand. Needed help deciding between two pairs and the employees were super helpful in helping me decide. They were able to find my insurance by looking me up by name and birthday. I didn't even have to pull out my card. And even better, they immediately knew which benefits I already used and which I was still eligible for this calendar year. The price with insurance was less than I typically pay at my eye doctor. I paid with credit card. That was a Sunday. My glasses came by mail on Thursday. 4 days!!! They fit perfectly. I can see. I like them. I'll go back next time I need a new pair for sure.

This OD was a recommendation from a coworker. I really wish I could say more encouraging words to…read moresupport a small and local business. I was tested for glasses and contacts. May be a coincidence, but I actually got a stye after my first visit and I haven't had a stye since I was a kid. I planned to order my contacts through them but I wanted to get my glasses online but they would not release my full prescription... because they said that they can't make any money unless I buy my frames there. I promise you I looked through every single frame, and I just didn't see any that I liked. I prefer to buy my glasses online so that I have different glasses with different outfits. And I do not like having just one pair of glasses for obvious reasons. So I can't return there. I will have to go back to Changs because at least they were professional and had no issue handing me my full prescription.

This was my first optometrist apointment! Ever! So going into it, I was a little nervous (I do not…read moreenjoy people close to my eye balls!).. When I first arrived, there was only one other customer looking at glasses. After I checked in, I looked at some glasses while I waited to be called back for only about 5 minutes. The dr gave me the glaucoma test, which was very odd! Then proceeded with about a zillion other tests! I felt that the Dr was very thorough. He had a sense of humor and communicated well, which was awesome and made me feel comfortable. When my tests were finished and my prescription was written, the front office staff made an effort to check on my insurance for the coverage of my script. The office was getting a flow of some more customers, but it wasn't busy and overwhelming. Every time I have Sears provide me a service, whether its the auto department or the photo department, and now the optometry department, I always get great service and I know I can trust them.

Optical Images is NOT closed, they moved locations and are still in Bethel Park. I love this…read moreoffice. Dr. Sames is very nice and so is his office staff. His exams are very thorough and he explains thing well. There is a wide selection of eye glasses, and they take the time to fit you. I highly recommend them.

Very helpful and friendly staff. Great service. Reasonable prices. Accepts my insurance…read more Had a lens pop out of my frame, took it to them and fixed and cleaned my glasses. Very appreciative! A+++ Will be a regular patient here. Keep up the great work! Thanks!!

Prices and selection are awesome. Service after the sale is second to none. Personal are friendly…read moreand helpful