I purchased frames & lenses and then waited ten days (as expected - thus began the range within…read morewhich I was told they would arrive). On the first day on which I was told I could expect the frames to be in-store with their lenses, I got a call asking if I would be satisfied with another color, perhaps green, although I had ordered gold frames. I asked for a full refund & an explanation of what occurred, instead. They told me that the frames were going out of production and that an Under Armour rep repossessed the frames that they had in-store. What I suspect actually happened is they just order frames off the grey web of resellers on behalf of their customers (adding 200$ to the price, for the "service"). Hence their inability to rely on their procurement process. I asked how I might track down another pair of those frames, they did supply me with a contact that seemed reasonable. The people there could not help me, much as I'm sure they couldn't help whatever receptionist or salesperson made the calls to try and procure the frames they had already sold me before they tried the honorable grey web - if indeed they ever did. I'd almost count this as a benefit, but the truth is the kind gesture of letting me get stonewalled by some megacorporation didn't really help me at all, it just wasted yet more time. Never happened before in my life. I've gone through a lot of frames, too. It felt remarkably like being scammed. If I wanted to buy something and never receive it, I'd just go to the grey web myself. By trying to get glasses here, I added 14 days of wearing broken glasses into my life, which has been some minor trouble.

It is a TRAVESTY to not have updated my review since Dr. Pusz took over ownership here! She is…read morejust the best and I would recommend her over and over again. She's made some really great improvements to the business too. I know she cares and has breathed some new energetic life into the business too. My eyes suck, they just do. So they're pretty tricky to work with and Dr. Pusz has always been very patient with me and my questions and concerns. I basically come in every time and say, I think I'm slowly going blind and she just reassures me that's not the case very calmly and I appreciate that. But if I do have valid concerns she will investigate the issue. She has sent me to some specialistists and done tests to just make sure everything is okay (which everything has) and I appreciate that care. The other thing I really like is their eyeglass selection. I definitely go for funkier glasses and while they absolutely have traditional frames, they have some really fun and funky glasses. One pro-tip too, if you like a pair of sunglasses frames, they can make those regular frames for you too! I've picked up some fun striped cateye Kate Spade glasses that are my absolute favorite I own. It takes a couple weeks to get them in, just a heads up. I will say it can take a while to get my contacts in. I get one-day disposable contacts and have a stigmatism. I'm not sure if these are a "special order" item or not. But it's taken up to 3 weeks to get them in and sometimes I don't think that far ahead to order more before I run out. So just be aware you will need to order contacts from them well ahead of when you think you'll be running out. The whole staff is very nice and it's easy to see why, it always comes from the top down. I'm so glad to have Dr. Pusz taking care of my eyes and I actually look forward to my visits to chit chat and catch up!

Friendly and professional staff, take most insurances, doctors are great, and frame selection is…read moregreat as well.

20 years and counting! Great prices and service! They are…read morevery busy. If you need eyewear soon, ask to be called if there is a cancellation. Even if you have to wait, it is worth it!!

Fast scheduling and great front desk staff. They are quick to reply to email as well. Wait times…read moreare very reasonable and I didn't see anyone waiting in the chairs for over 10 minutes. I appreciate that the doctor and staff do not pressure patients to make purchasing decisions or push products. Pricing is transparent and VERY reasonable. If you use contacts and need a lens fitting exam, their contact exam is better than many other options in Squirrel Hill/Oakland/Shadyside.

Dr. Ross and his staff are awesome and let me tell you why…read more First, he's a very practical guy. He'll get the job done quickly and efficiently. And, he'll answer any and all questions. Here's my story. I've been getting glasses from him for a while and the assistant mentioned daily wear contacts. So I made an appointment to try them out (when I last wore contacts, daily wear contacts had just come out and cost a fortune, now they are pretty darn cheap!). I wore them, but I had some of the eye-drying problems I had before at work (I'm a software engineer...I stare at a screen all day). So I borrowed a friends "computer glasses" (yellow tinted, with a +0.25 magnification) and they helped. Being scientific minded, I wanted to see if unmagnified, untinted glasses were just as good. So I borrowed a pair of their display glasses to try it out. When I went back to return the display glasses, I showed the glasses to Dr. Ross and he measured them to show their magnification (I didn't know before). In addition, he's letting me try a variety of contacts to see if some work better for me than others. Any eye doctor can do the job, I'm sure, but Dr. Ross does it well!

we moved over a 1/2 hour away...but still come back here because of the friendly service and in…read moredepth exams. they get you an appointment quickly. on your appointment day they are efficient and thorough. they tell you what your insurance will pay and what would be out of pocket. the doctors remember you and treat you with respect. they answer any questions and go the extra mile when examining your eyes. they take their time and never rush you through an exam. we will continue to come to this office.

Dr Pinter is very good. But dealing with his check out staff is horrible. She insists on billing…read morefor things that Medicare says are not billable due to their facility being in network. Had to report them and file billing grievances requiring insurance company to issue denials to them.

This place is awesome!! From making an appointment to picking up glasses or contacts is seamless…read more You will get a complete and thorough exam covering all aspects of your eye health. Dr. Mowl is truly a professional that takes time with patients and gives a medical eye exam to discover any eye problems. Their front office girls are polite and accomadating all true professional who truly seem to enjoy their jobs. My wife and I recently had a great experience there and will be going back for years to come. Never knew with contact lenses that I can get away from "Cheater" readers and not have to use those anymore. What a great experience

My family has been coming here for years we very much enjoy coming here. Dr. Mowl is the best!read more

just got glasses from them they did a good job. and had them in a week.very good service.read more

Finally! A pair of glasses that fit my face!!!…read more My last experience buying glasses was from the fancy "boutique" eyewear place in Sq Hill, you know which one I am talking about, the grossly overpriced "Hipster" optical joint. Well, I paid them way too much money and got a pair of glasses that never fit right. I have a narrow nose and they wouldn't stay up no matter what -- as it was a bad fit. 20/20 on the other hand, they directed me to a pair right out of the gate, Columbia (I love Colombia!) frames, uncanny, almost like magic, these glasses fit like a glove. I am so happy with my glasses!!! I would give them 10 stars if I could!!! Thank you so much. VERY satisfied customer!!!

Great doctors and a very organized office with friendly staff. Dr. Brown is an excellent…read moreophthalmologist and is very precise with a calming demeanor. I recommend him and this office very highly.

Called and made an appointment for general eye examination and new glasses (lost mine), verified…read moreover the phone if they took my insurance...was assured they did...I showed up for the appointment Gave them my insurance card which they scanned then made me wait 40 minutes in the waiting area only to take me back... start the exam....then tell me they don't take my insurance and and stopped the exam which they offered to continue if I paid cash. Sounds like a scam to me and if not, it's a horrible, disgusting, tacky, ignorant way to treat anyone!!! maybe learn how to verify insurance before the person sitting in your chair next time

Dr.Anita M. Cichon is excellent. When I explained my vision had changed she made the necessary…read moreadjustments and provided me with the the sample contacts to trial to insure they corrected my vision. Jill does an outstanding service in working the insurance coverage so I can maximize my contacts and eye glasses purchase. My wife and I highly recommend Eye Couture. You will enjoy the exam and service.

Dr. Anita M. Cichon, OD, and her staff are outstanding. The entire team is knowledgeable,…read morecourteous, prompt, and genuinely caring. The office is immaculate and extremely well run. My wife needed an emergency visit, and Dr. Cichon actually came in on her day off to take care of her -- truly unbelievable care. We are deeply grateful and give Dr. Cichon and her staff our highest recommendation.