I would like to begin by highlighting that the staff at this office is exceptionally friendly and…read morehelpful. When I was unsure how to afford the necessary procedures, a staff member went out of her way to assist me in securing a loan option for my balance, and the process was quick and efficient. However, I did encounter a limitation in their payment system: they do not offer the option to link a Cash App account. Payment requires either a bank account or a PayPal account, though the staff were helpful in guiding me through setting this up. It's worth noting that the cost of procedures at this office can be high, and patients without accepted dental insurance should be prepared for significant out-of-pocket expenses. I initially visited the office for a tooth extraction after taking antibiotics for several days. Despite multiple attempts to numb the area, I experienced considerable pain during the procedure. The dentist made additional efforts, including attempting to inject the numbing agent beneath the tooth, but was unable to achieve sufficient numbness. She explained that the infection may not have fully healed, which could have prevented the numbing medication from working effectively. As a result, I was left with a partially extracted tooth, significant pain, and no immediate solution for moving forward. A major concern is that there appeared to be no alternative measures when the numbing agent failed. When a procedure is only partially completed and the patient cannot continue due to pain, it would be beneficial to have contingency options available during the same visit, rather than leaving the patient with an unfinished procedure. In my case, I was left with a jagged, half-extracted tooth, swelling, and no pain management provided. I returned a second time a few weeks later after being prescribed a second round of antibiotics. During this visit, I received a routine cleaning and a care package for gum care. However, when it was time to attempt the tooth extraction again, I was given the numbing agent three times without effect. The dentist then injected additional numbing agents into my gums and directly into the tooth, which was extremely painful. Even after waiting, the area remained numb only in my tongue and cheek, and I could still feel sharp pain around the tooth. The dentist explained that the infection must still be present, despite having completed two rounds of antibiotics. She prescribed an additional course of antibiotics and scheduled another appointment several weeks later. At no point was I referred to an oral surgeon, despite experiencing over a month of persistent pain that had not responded to multiple rounds of antibiotics. After submitting a review to their website, I was contacted by a staff member who claimed they were unaware of the extent of my pain, despite me explaining at multiple appointments that I was experiencing significant discomfort in my tooth, jaw, and gum area. I was informed that an oral surgeon would be available sometime next month, meaning I would need to wait another month while still in pain. While the office atmosphere is pleasant and the staff are generally helpful, there is a clear gap in their ability to manage situations where numbing fails or infections are persistent. Patients in these circumstances would benefit from more effective pain management, alternative solutions, or timely referrals to specialists to prevent extended discomfort and incomplete procedures.

My 80 year old mother had an appointment here earlier this week. She was not clear about what she…read morewas charged nor the proposed plan of service to correct her tooth issue. I have called 4 times in 2 days attempting to speak with someone and each time after spending some time on hold, receive a recorded message that no one is available to speak with me. Twice I have left my name and number, along with my mom's name, and requested someone call me. So far, haven't heard a peep. Who wants to do business with an establishment that doesn't even have the courtesy to return phone calls?

I would give it 6 stars if I could! I went to McLemore with my daughter before our insurance kicked…read morein and they worked with me on some costs that I didn't expect for x-rays. It's nice, clean and everyone there is very friendly and thoughtful. They also have the spa services that are a nice touch making going to the dentist a little more tolerable! Don't hesitate to come here!

Amazing staff very prompt on service. Had full dental implants done and they make it as pleasant as…read morepossible

She was very thorough and fixed the problems that my other dentist didn't fix. She worked me in…read moreeven though she was not my dentist at the time,

From the owner: Consultations & Treatment Planning, Gum Disease Diagnosis, Teeth Cleaning, Comprehensive Oral Exam,…read moreOral Cancer Screening, Diagnostic X-Rays, Diagnostic Impressions, Vitality Tests, Cracked Tooth Test, Fluoride Treatment, Protective Sealants, Prophylaxis, Oral Hygiene Maintenance, Teeth Whitening, Porcelain Laminates, Inlays & Onlays, Full Porcelain Crowns, Crown & Bridge Restoration, Tooth Color Restoration, Implant Restoration, Partial/Full Dentures, Root Canal Treatments, Tooth Trauma Treatments, Advanced Gum Treatment, Deep Cleaning, Nitrous Oxide Gas, Baby Tooth Crowns/Caps, Tooth Extraction, Preventive Orthodontic Treatment, Sealant Application, Occlusal Guard

I needed to find a new dentist this year, so I choose Dr. Russell because he was the youngest Dr…read more in my network. Today was my 3rd visit and I highly recommend Dr. Russell. So professional and caring. I can't speak highly about this office. Hopefully I will never have to change dentist again

They were nice and got right to the point and they were fast and did everything they could to help…read moreme and make sure I was allright

Great care, wonderful staff!! Very welcoming atmosphere, all treatment was very comfortable. Dr. P…read moreand staff address concerns with pain, and are great with cosmetics! HIGHLY recommend!

This is a fabulous dentist. I have been 3 times, once for a cleaning and twice for crown work…read more From the time you enter to the time you leave, everyone is so friendly and professional. They are sensitive to special needs and are careful to make sure you don't have a painful experience. And their work is outstanding. I have never had a temporary or permanent crown that fit and felt so perfect. Highly recommend this practice for your dental needs.

I get dental anxiety. Everyone on staff there is amazing! Dr. Joe Leonard is amazing, as well. I'm…read moremaking appointments for my entire family.

Dr. Smith is really cool. I took my whole family there (me, my wife, and 3 of our kids) for…read morecleanings. He likes to have a conversation with you while working, and he makes you feel right at home. He had my wife and I back there to demonstrate to the kids how easy getting your teeth xrayed and cleaned is. I recommend him to everyone in Oakland.

I drive over three hours to see Dr. Arnett, because I have not found a better dentist in my much…read morelarger city in over fifteen years. My teeth take special care, as I had a car accident many years ago and once had composite-work done. I am a singer and am very particular about the cosmetic ability of a dentist, and Dr. Arnett and his staff are absolutely the best. Since my visit, I have not had one concern or a single self-conscious moment about the appearance of my teeth. And the fees are unbelievably affordable, which is necessary since I'm a "starving artist" who shells out the extra money just to drive down and get to this dental office.