Dentist and staff are awesome. Had an emergency and got me right in and although my husband was a…read morepatient I wasn't.

Staff and doctor are very friendly, but that doesn't make up for the shoddy job Dr. Adams does…read more And, he told me I needed some complicated, very expensive work, and even wanted to send me to a specialist to have some of the work done. The entire process was going to cost me over $3,000 out of pocket - after my insurance paid. I got a second opinion from an extremely reputable dentist who told me it was nothing serious and it might eventually involve an extraction but probably not for a few more years since I took such good care of my teeth. I write this as a warning to potential patients and as a statement on the shameful, greedy behavior of so many dentists in Jonesboro. It isn't just Adams.

I would like to begin by highlighting that the staff at this office is exceptionally friendly and…read morehelpful. When I was unsure how to afford the necessary procedures, a staff member went out of her way to assist me in securing a loan option for my balance, and the process was quick and efficient. However, I did encounter a limitation in their payment system: they do not offer the option to link a Cash App account. Payment requires either a bank account or a PayPal account, though the staff were helpful in guiding me through setting this up. It's worth noting that the cost of procedures at this office can be high, and patients without accepted dental insurance should be prepared for significant out-of-pocket expenses. I initially visited the office for a tooth extraction after taking antibiotics for several days. Despite multiple attempts to numb the area, I experienced considerable pain during the procedure. The dentist made additional efforts, including attempting to inject the numbing agent beneath the tooth, but was unable to achieve sufficient numbness. She explained that the infection may not have fully healed, which could have prevented the numbing medication from working effectively. As a result, I was left with a partially extracted tooth, significant pain, and no immediate solution for moving forward. A major concern is that there appeared to be no alternative measures when the numbing agent failed. When a procedure is only partially completed and the patient cannot continue due to pain, it would be beneficial to have contingency options available during the same visit, rather than leaving the patient with an unfinished procedure. In my case, I was left with a jagged, half-extracted tooth, swelling, and no pain management provided. I returned a second time a few weeks later after being prescribed a second round of antibiotics. During this visit, I received a routine cleaning and a care package for gum care. However, when it was time to attempt the tooth extraction again, I was given the numbing agent three times without effect. The dentist then injected additional numbing agents into my gums and directly into the tooth, which was extremely painful. Even after waiting, the area remained numb only in my tongue and cheek, and I could still feel sharp pain around the tooth. The dentist explained that the infection must still be present, despite having completed two rounds of antibiotics. She prescribed an additional course of antibiotics and scheduled another appointment several weeks later. At no point was I referred to an oral surgeon, despite experiencing over a month of persistent pain that had not responded to multiple rounds of antibiotics. After submitting a review to their website, I was contacted by a staff member who claimed they were unaware of the extent of my pain, despite me explaining at multiple appointments that I was experiencing significant discomfort in my tooth, jaw, and gum area. I was informed that an oral surgeon would be available sometime next month, meaning I would need to wait another month while still in pain. While the office atmosphere is pleasant and the staff are generally helpful, there is a clear gap in their ability to manage situations where numbing fails or infections are persistent. Patients in these circumstances would benefit from more effective pain management, alternative solutions, or timely referrals to specialists to prevent extended discomfort and incomplete procedures.

My 80 year old mother had an appointment here earlier this week. She was not clear about what she…read morewas charged nor the proposed plan of service to correct her tooth issue. I have called 4 times in 2 days attempting to speak with someone and each time after spending some time on hold, receive a recorded message that no one is available to speak with me. Twice I have left my name and number, along with my mom's name, and requested someone call me. So far, haven't heard a peep. Who wants to do business with an establishment that doesn't even have the courtesy to return phone calls?

I went in because my upper & lower jaw were in extre pain. (I'm from out of town.) everyone was…read morevery professional and helpfu. Dr Rowland wouldn't stop laughing at me. iI asked him what he would do & he laughed harder. All I wanted was him to know what he recommended and he was anything but helpfu. He suggested antibiotics and I agreed. I asked for something for the pain and he laughed. I haven't been able to eat in days and the pain is radiating up & down the right side of my face. All I could do was leave the building and cry in the parking lot for who knows how long.

I've had extensive dental work in my life, some left me very fearful of dental offices but Dr. Amy…read moreand her staff are amazing! The office is modern, professionally run, comforting and relaxing. Dr. Amy Rowland is fantastic, she is an excellent Dentist and works hard, never giving up on a tooth that she can save. She includes me as a patient in the decisions we make regarding my dental health. The staff is respectful and professional but also know how to smile and make you feel comfortable, relieving the nervousness that some of us suffer when going in to the dreaded dentist office. I am a terrible patient, super nervous, they take great care of me. HIGHLY RECOMMENDED!!

I live many hours from my mom and her dentist retired a few years ago. I recommended Dr. Bartels…read moreand the first time she was a bit nervous, after decades with the same dentist - who'd call that out? Dr. Bartels took extraordinary care of my mom and she'd been going back for about 3 years now. It's so important to me my moms health is cared for by someone I trust. Thanks, Dr. Bartels and staff for taking care of my mama.

Very pleased with their service . My insurance was abruptly no longer accepted at my previous…read moredentist. I made appointment here and they are far better than anyone I have been to in decades. Brandi the dental hygienist was the first one ever to not cause pain cleaning my teeth. She was friendly ,professional and very well trained in the latest technology. Dr. Wright was very informative about the issues I have. Her approach on how to resolve several problems I have made me realize I should have been here all along. She gave sound advice and way forward. The office staff were very helpful setting up appointments close together for the work needed. They were very helpful and understood the schedule I needed to make it work. I appreciate the patience and kindness they showed me . I am glad my former dentist dropped my insurance. Sometimes what seems to be a problem can be the best opportunity yet. Better dentist ,better staff. Hope I can continue with them until my time is up.

The dentist himself was a nice guy, and so was all of the girls. But I got home from a filling and…read moreafter the swelling in my lip went down I looked at the tooth they had filled, the filling itself was good, but thy had drilled a hole into the tooth next to it. Like all the way through, would not recommend.

The dentist and staff were amazing!! They were so sweet and super caring. They made sure that it…read moredid not hurt at all. Provided me with fabulous aftercare instructions. I will be back.

As a new patient, I spent half an hour online , completing very detailed paperwork…read more, which the office did not receive. I went to the appointment, which was confirmed, only to learn, while I was sitting, in the waiting room, engaged in recompleting the paperwork, that the doctor does not accept my insurance plan. Such a waste of my time, such total unprofessional incompetence!!!

Very rude, the dentist broke my tooth off using it as leverage to pull another tooth, and refused…read moreto pull the tooth after the filling has came out. They do not do emergency extractions, they don't do what they claim at all. And they try to tickle and dime you to death. He wanted me to get a crown on a tooth that's rotted into the root and gums.