We bought a couch and 2 coffee table wen they arrive with our fourniture the couch was broken they send us another couch that want to was defect so we have to call for a techniciens to repair the problem wen i put the coffee table to getter and one srew i can t it i call them we have bad experience with them so if they could do us a discount on or table for the bad experience and they told us will replace the table never again will i go there i paid 300 dollars for that table they could have giving a small discount for all the problem we had better a the brick wen you got problem they want let you down read more

salesman Sean was excellent and we feel the quality of the furniture was decent. The delivery guys showed up and they were completely rude. They only installed 2 of the 4 backs properly and would not even talk to us. I mean they walked around like robots. They wouldn't let us test the power because it was too cold from being in the back of the truck. Well it is like +2. They picked up the cardboard to take it out to the truck and I figured they would come back in to finish the job. They drove away without saying anything and left my wife and I at 75 years old to put the backs on properly with silicone applied to the lock assembly. These 2 guys should be fired. read more

Gary & Susan I feel it would only be fair to explain our experience at, Leon's Furniture Ltd. Ottawa [West] from purchase to the grand finale. We decided to purchase a new washer and dryer. From all the choices we decided on Leon's in Ottawa, because they were going to axe the tax plus no interest for 2yrs, so guess what, I'm hooked. We live in the small town of Renfrew about 94 kilometers north of Canada's Capital. God's Country..lol. So to cut to the chase, on Oct 28 2023 we purchased the 2 units. Amber was our salesperson that day. Very likable and courteous as a salesperson should be. The washer we wanted, they were out of. I asked Amber can we have the floor model. NO sorry. yup upgrade..$$$$$$ in closing this chapter, and after the $99.00 administrative fee plus $249.95 gold extended warranty and a so called $300.00 down payment and yes the HST, it didn't seem like such a bargain. They delivered the washer and dryer on Nov 02 2023. One of the delivery guys was very rude from start to finish. I'm not getting into particular's and mud slinging, but he was a poor representative for Leon's. We were not impressed at all. This is where it gets better. The washer malfunctioned after 8 months. It is a L2. The trouble was, because it broke down under a year, apparently it was not Leon's responsibility, it's the manufacturers. The lid lock malfunctioned. No lid lock, no washer and it can't be bypassed. That turned into a off shore mess. They wanted pics, video's, documents etc. at least it seemed off shore and sounded like it. We contacted Leon's for help because that's where we purchased the 2 units. Thank you lord, we got Sandy. Well all was not lost, Sandy and the cavalierly came to the rescue, and saved the reputation of Leon's by her caring, professional, courteous, customer service. Sandy was there for us, by getting us through this manufacturer's mess. Sandy went above and beyond to make us feel that Leon's is not just about sales, but that every customer is part of the Leon family. Thank you Sandy for all your help, and putting a couple of seniors first. We could not have got through this without your help. Yes we will be shopping at Leon/s Ottawa West again. Thanks again Sandy Gary and Sue read more

The salesman was nice. And the store looked sharp! But my couch was 4 months late (due to covid.. which I understand.. but 4 months.. yikes.. it took 3x the amount of time they said during the sales transaction). And when I called to follow up for my monthly check-in, they had my couch! Nobody called me. I asked how long they had the couch for, and they said they don't have that information. I assume they don't let the customer service reps have that info in an effort to prevent angry customers during phone calls... but I found it super shady. Also, they were very non-chalant about the fact my couch was so late. I mean, I don't need them to write me an apology song or anything, but I just found the situation to be disappointing. But I admit that the price for the new couch was reasonable compared to some of the competitors that I looked at. read more

I purchased two fake leather recliners a few years ago...was guaranteed by the salesman the material would last longer than real leather but I could take out an extended insurance with their associated company. There was no delivery so I had to pick up from a very disorganized warehouse run by kids - quite the challenge. So...pandemic hit chairs fell apart Leon's referred me to the insurance company who didn't answer calls or e-mails...when they finally did time ran out and they refused to honour anything...Leons manager actually!!!! tried to sell me another chair!!! DO NOT BUY FROM THIS COMAPANY. And if you think their tv adds are cute and a reason to buy here then you deserve what you will get. read more

I ordered a dining room table and chairs 11June23. Six months later I am still getting excuses why the set isn't in Ottawa. "It's in Vancouver was over two months ago". So if you order and they don't have all of the pieces in stock at the point of purchase you will wait months with no answers. I have been calling and it is still the same..."we don't have the base". My table base could have come by wagon train by now. I am canceling my order and getting a refund and will shop elsewhere. read more

Had a reasonable issue that required a callback from the sales person. We dealt with customer service who said our sales person would be in contact. We have still not received a call back from the sales person after multiple attempts and now customer service won't return my phone calls. Problem ongoing since January 18th. read more

C'est mon deuxième achat chez Leon's. Nous avons été conseillé par Kyle (vendeur). Il a pris le temps d'écouter nos besoins avant de nous recommander des meubles. La qualité est supérieure aux autres magasins de meubles que j'ai visité. Au service à la clientèle Ali était très patient et à pris le temps de m'expliquer la transaction. Merci pour cette bonne expérience client. Chantal Tremblay read more

My Couch finally arrived Saturday afternoon September 17th. The left side back of lazy boy was damaged. :( My back issues were acting up and I was so looking forward to the couch's arrival. Stephen & Jaiden, the very nice delivery guys explained my options. I asked for the replacement piece since I didn't want to send the whole couch back. They were going to come back the following week to deliver the the back section unfortunately I was not available. They offered to drop it off that same night on their way home after their already long day. OMG I was not expecting that at all. Above and beyond my expectations these guys were my hero's. Thank you so much Stephen & Jaiden for sorting everything out and still managing to smile after your crazy day. read more

Ordered two couches for five thousand CAD on 11 Jul 2020 from Leon's Ottawa West through sales rep Brian V. Receipt clearly states delivery between early and late September. Emailed customer service on 09 September and received no response. Called 19 September 2020 to find the delivery has been changed to mid October 2020. When I requested an email with this info, was told they can't commit to mid October delivery in writing, and this info is not guaranteed. Overall impression: once they have your money, they stop caring about service or commitments. Requesting a refund if not update by mid October. read more

we bought a living room set after about 2 months the foam went flat we call Leon's they sent a tech he said they would replace the foam we waited 4 montha for the new foam the tech came and put in the new foam 1 mont later it went down again we called a tech came and checked apologied because he had never had it happen before and 10 months later we are still waiting for the new foam, this was the first and last time we ever buy any thing from Leon's they have the worst customer service and worst product read more

My wife and I bought a bar style dining room set, a sectional and a heavy wood/metal coffee table. The dining room table set $2500 (made in Mexico) the dining room table legs were different lengths and had bends in them that caused the table to wobble and it took 2 trips back to the store to get legs from other sets that fit together. The chair legs I was told are blocks of wood glued together then cut into the shapes of the chair legs which explains why one of the bottoms of my chair legs split off. The coffee tables top started to shrink and pull back in away from the metal frame exposing the frame and causing the cheap screws to sheer away and shrink more. Received my replacement coffee table today and was told they opened it at the warehouse to make sure it was good and when I opened it surprise surprise it was already shrinking and found 3 screws sheered away already. Cheapest POS furniture ever!!!! For what you're paying you'd expect quality. If I wanted cheap furniture I'd go to Ikea. read more

I bought all my furniture and appliances in Leon. It was a great purchasing experience. The representative provided all the information and most importantly he didn't push to close a deal. Also, he confirmed the delivery date before we submitted the order. read more

Second time in the store this time to purchase a new king bed set. We ended up making our purchase. Found a duvet cover and duvet set we liked talked to our sales rep and he advised us that we can return it if we do not like since it was $300.00. We should have gone with our first instinct and not purchase It. We went to the counter purchased the whole set including the duvet and were advised we have 90 days for the and 60 days for everything else. We took out the duvet try it (not for sleep) it was to heavy so we tried for a day to shake it and make it lighter but it did not work. Called Leon's and the girl on the was very polite and doing her job but did not care. When you walk through the door they sales reps are on you like seagulls looking for bread. They annoy you they follow you the second you get in the store to get you to make the purchase. They are so hungry for a sale they with hold the truth and do not advise you that you can not return things, rather they lie and when you try to call them they know they lied to you and onto the next victim. Please shop here with caution! Btw and one looking for an opened but not used duvet selling it was purchased for $300 but.. I'll take anything and we spend 3126.00 on our set and $4600 on a living room set. Will not be back to the store. Lost customer read more

bought a sofa and was supposed to get it delivered in 3 weeks, now it's been 2 months and haven't received it. no one called for notification, so called the store and store manager dibt know still when the sofa will get delivered. no idea what they re doing of how to run a business. so going to shop somewhere else all over again. good luck read more

Chair arrived today. 2 Rips in it and now it looks like a piece of wood is sticking out the back. I plan on returning this!

I purchased a bed just before November 22. We were told that it as in stock and would get it by Dec 5. Leon's called us a couple of days after we purchased it and told us that it looks like we wouldn't get it until the middle of November. We called back again a couple days before Christmas only to find out that Leon's cancelled our order without even telling us. We have tried to reach out to Leon's through their website, customer support and even Facebook but no one seems to care to reply to us. Absolutely horrible customer service. read more

I purchased $11697 of furniture and appliances from Leon's online store stating that all products would be delivered 9 December 2019. Now they are telling me the earliest some of my items will be delivered is 22 December 2019, 2 full weeks later, and right before Christmas. Several items I purchased, and have already been billed for are now on back order and I have no idea when they will be delivered. The customer service rep told me I should have known better and ordered in he store. I know better now, I will never buy anything from them again and I am cancelling all items on back order. read more

Agree with reviews here. Not a good place to buy furniture from. They're definitely not customer oriented. We will won't be purchasing appliances from here for a very long time. And I am sure they don't care too! read more

I thought we might have hit the end of everything, but there's more! First of all, the movers were right about the piece of furniture that wouldn't make it up the stairs. We had to get creative, so I can only fault them for dropping our pillows on the ground. Unfortunately the price adjustment the sales-woman had promised us never got applied to the amount we owe so now we're being charged 200 more than we agreed. The sales manager we talked to two days ago said he could take 50 off, then he offered to take 100 off. It's baffling that we need to renegotiate the agreed-upon price after the amount we've put up with. The GM was supposed to call us yesterday, but we wanted to wait an extra day in case he was busy. Tomorrow we will call and harass them again to adhere to the price we were promised and I will update this review accordingly. The GM was very helpful and understanding the last time we spoke with him, so hopefully he is available soon. read more

Nice Leon's location, plenty of selection, good staff and the warehouse for Ottawa is on site, so picking up your furniture yourself is possible here. Plus in my case because I went there for my furniture purchase, I was able to get next day delivery as they were able to confirm that A. there was stock, and B. that there was room on the truck, since everything is on site. My biggest issue with the place is it isn't convenient to get to if you don't own a car. It's located next to Highway 417 across the highway from the Ikea store and unfortunately, OC Transpo doesn't service the road the store is located on at all, despite there being an OC Transpo service garage located at the end of Queensview Drive so you'll have to walk from Pinecrest Station or a bus stop along Pinecrest Road just to get there. All that aside though, if you're looking for furniture at half decent prices, it's worth at least taking a look inside this Leon's store, plus there's a another furniture store located on the same road and Ikea nearby as well so you can get compairson shopping done as well. read more

corey from leons and the young lady from customer care have been amazing and extremely helpful in resolving a quality issue on one of our product - highly recommend this store best Kate read more

Excellent customer service at this location! I got my entire living room set at an amazing price. Will be returning.

Bought a sectional sofa and had 3 issues within the first few weeks of receiving it - firstly, part of the couch didn't match the colour of the rest of the couch (we got the part replaced, and it now matches). Secondly, the wood feet of the couch stained our light-coloured area rug a red-wine colour (it was a new and dry area rug - not damp to pull colours into it). They offered to send a cleaning service to our home to get the stains out, but could not offer a solution for the feet of the couch. They told me that I would have to speak to the MANUFACTURER about the feet staining my area rug - as though they can't liaise between their customers and their manufacturers. Thirdly, upon inspecting the under-side of one of the sections of the couch, there is a big rip in the centre of the covering - something that the customer service lady said happens often, and that they would send someone to the house to repair. Overall, we love the couch but not the issues with it. read more